Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Cleanliness
Hospitality
Location
Affordable Price
Cons:
Old linens
Breakfast quality

Categories

Cleanliness
6.43
Very old and smelly linens mentioned, indicating poor cleanliness.
Service
9.4
Cleanliness, hospitality, and promptness in meeting requirements mentioned positively.
Location
9.44
Very convenient location near Lulu Mall.
Room Quality
7.89
Rooms described as good at an affordable price.
Amenities
8.92
Additional services like sim card and communication through WhatsApp appreciated.
Value for Money
8.88
Affordable price noted in reviews.
Food and Beverage
7.43
Breakfast described as just okay.
Overall Experience
8.8
Overall positive experiences despite some cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 13:41

Property Description

Convenient Location
Centrally located in the Ernakulam district, The Lotaz Hotel provides easy access to popular attractions such as Kochi Biennale and Cochin Shipyard. Guests can also explore the nearby Edappally Church, just 1.4 km away.

Comfortable Rooms
The hotel offers air-conditioned rooms with modern amenities including free WiFi, flat-screen TVs, and complimentary toiletries. Guests can enjoy a peaceful stay and rest well on comfortable beds with fresh linens.

Complimentary Breakfast and Services
Start your day right with a delicious breakfast offering a variety of options. Additionally, benefit from free private parking, paid airport shuttle services, and multilingual staff at the 24-hour front desk.

Book your stay at The Lotaz Hotel for an unforgettable experience!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.4
Based on 146 reviews
Cleanliness: 6.43
Service: 9.4
Location: 9.44
Room Quality: 7.89
Amenities: 8.92
Value for Money: 8.88
Food and Beverage: 7.43
Overall Experience: 8.8
A
A J A Y • couple • in
8
Nil
Pros:

Nil

Cons:

Nil

2026-07-24 • via Nuitee
A
aditya • solo_traveller • in
9
Pros:

Great stay great spot

2026-07-23 • via Nuitee
V
Varghese • solo_traveller • in
8
2026-07-20 • via Nuitee
S
Sharique • couple • in
10
Friendly staff, nice location. Thank you Lotaz
Pros:

Nice location, staff also was good

2026-07-12 • via Nuitee
M
Manuel • solo_traveller • in
8
2026-07-10 • via Nuitee
M
Muhammed • solo_traveller • in
8
2026-07-08 • via Nuitee
S
Shakeeb • solo_traveller • in
8
2026-07-08 • via Nuitee
A
Ananthu.M.A • solo_traveller • in
10
2026-07-05 • via Nuitee
P
Parveen • couple • in
10
Pros:

Best

2026-07-04 • via Nuitee
A
Athul • couple • in
2
2026-07-01 • via Nuitee
A
aditya • solo_traveller • in
7
2026-06-30 • via Nuitee
F
fairoja • solo_traveller • de
2
Not satisfied
Cons:

I booked this hotel after seeing very positive reviews on Booking.com and ratings from many international guests, so I expected a much better experience.

Unfortunately, the reality was very disappointing. The room lacked basic amenities such as tissue paper, and despite requesting it from the staff, it was never provided. While the staff were polite and friendly, they were not helpful in resolving the issues we reported.

The shower was not functioning properly, and there was visible fungus/mold in several areas of the room and bathroom. The room also had a strong damp, musty smell. The blankets, bedding, and even the cupboard smelled humid and stale, as if they had not been properly cleaned or dried for a long time.

The hotel provided an extra bed for my 9-year-old daughter, which I appreciated. However, no proper blanket was provided for the extra bed. Instead, there was only a torn blanket cover in very poor condition, and it also had the same unpleasant damp smell. We could not use it.

Another issue was the hotel's location information. The listing states that it is only 400 meters from Lulu Mall, but this appears to be the direct distance. The actual walking distance is over 1.5 kilometers, which can be misleading for guests who expect to be able to walk there easily.

Overall, I found the cleanliness, maintenance, and accuracy of the listing to be well below expectations. I hope management addresses these issues so that future guests have a better experience.

2026-06-26 • via Nuitee
S
S • solo_traveller • in
10
2026-06-23 • via Nuitee
S
S • solo_traveller • in
10
2026-06-23 • via Nuitee
S
S • solo_traveller • in
10
2026-06-23 • via Nuitee
V
Vinee • solo_traveller • my
7
Pros:

Good

Cons:

Good

2026-06-21 • via Nuitee
M
Mohaiyadeen Bin • solo_traveller • sg
8
2026-06-02 • via Nuitee
S
Shafeeq • couple • in
10
2026-06-02 • via Nuitee
S
Shabil • couple • in
8
2026-05-30 • via Nuitee
A
Aseef • solo_traveller • mv
9
Pros:

Very Good

2026-05-28 • via Nuitee