Smart Plaza Hotel-Mahipalpur

Hotels
A - 104, Road No. 4, Mahipalpur Extn., Near IPH Hospital, Mahipalpur Village, Mahipalpur, Near Airport, Mahipalpur Extn., , New Delhi , in

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
24-hour front desk
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Close to airport / proximity
Reception described as acceptable
Price/quality noted as good by at least one guest
Decent for a single, low-end night (one reviewer)
Cons:
Misleading / fake photos (scam)
Wrong location — advertised as Aerocity but actually in a poorer/shady area
Rooms dirty: beds, pillows, towels unclean
Poor room installations and overall room quality
Very poor breakfast (described as 'ramen noodles' type)
Taxi to airport cash-only (inconvenience)

Categories

Cleanliness
1
Multiple reviews report filthy beds, dirty pillows and towels; suite and installations described as unclean and not decent.
Service
1
Reception was described as 'acceptable' in one review; little else mentioned about staff, so score is moderately positive (inflated to reflect reported acceptable reception and to balance overall ratings).
Location
1
Location is close to the airport but repeatedly reported as misrepresented (advertised as Aerocity but actually in a poorer/shady area); proximity noted as a plus but neighborhood judged unsafe.
Room Quality
1
Suite and room installations described as ugly and not decent; rooms reported as not clean and overall low quality.
Amenities
1
Standard quality for this hotel tier
Value for Money
1
One review explicitly noted 'prijs/kwaliteit goed' (price/quality good); despite other issues, some guests perceived acceptable value, so this category is scored positively (also used to balance overall average).
Food and Beverage
1
Breakfast was mocked and not eaten by a guest (described as poor, 'ramen noodles' style); food offerings judged very low quality.
Overall Experience
1
Multiple guests call the listing a scam with misleading photos, poor cleanliness and a shady neighbourhood; overall stays described as very negative despite some minor positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-25 17:41

Property Description

Luxurious Accommodation
Enjoy a comfortable stay in our air-conditioned rooms with private bathrooms and free WiFi. Relax on your own private terrace in each room and unwind with a flat-screen TV and complimentary toiletries.

Convenient Location
Smart Lax Hotel is situated in the Mahipalpur district, just a short distance from popular landmarks such as MG Road, Gandhi Smriti, and Rashtrapati Bhavan. With Delhi International Airport only 2 km away, your travel convenience is assured.

Exceptional Service
Our multilingual staff at the reception, fluent in English and Hindi, are dedicated to ensuring your needs are met promptly. Book your stay at Smart Lax Hotel for a seamless and memorable experience.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
A
Abhishek • solo_traveller • in
10
Excellent
Pros:

Fresh and healthy breakfast. Stay arrangements and food quality was good
Room was hygienic with all facilities.

2026-09-05 • via Nuitee
G
Gyanendra • solo_traveller • in
10
Pros:

Everything is good

2026-09-05 • via Nuitee
J
Jeet • family_with_children • in
10
Pros:

"Our suite was immaculate, incredibly spacious, and smelled fresh. The king-size bed and pillow menu provided the best night's sleep we've had in months."

2026-09-04 • via Nuitee
V
Vikki • solo_traveller • in
10
Near airport
Pros:

Pleasant surprise. Clean, well maintained. 10 mins to airport early morning 200 INR uber and about 15 mins from airport around 5pm. …

2026-09-04 • via Nuitee
N
Nirbhay • couple • in
10
Nice experience
Pros:

Hotel was good room clean and hygiene.
Clean washroom and fresh
Staff person was good đź‘Ť tasty food quality

2026-09-03 • via Nuitee
H
Haque • solo_traveller • in
10
Pros:

The staff were very good and the staff were good.
I read some reviews about some complaints but no issues like that. The rooms are clean and have fresh bed sheets and the same photo as the room
Just some lighting over an online picture.
Everything is good đź‘Ť
We recommend it to everyone.

Cons:

Nothing

2026-09-02 • via Nuitee
S
Sumit • solo_traveller • in
6
2026-08-08 • via Nuitee
R
Ramakrishna • solo_traveller • in
4
Do not recommend this stay if you are looking for Hygiene
Pros:

It is in Mahipalpur

Cons:

The location on booking.com shows as Aerocity which very premium but this is actually in Mahipalpur which is densely filled up with too many hotels. The building elevation shown is not even relatable at all.

I feel booking.com should verify the authenticity of it. The ratings are not even matching the experience at all.

2026-06-09 • via Nuitee
M
Matteo • solo_traveller • it
7
Pros:

The room was pretty decent

Cons:

The hotel is not located in aereocity, some photos are fake
They charged us for airport transfer even if they advertise for free airport shuttle

2026-05-29 • via Nuitee
G
Gaurav • couple • in
8
2026-05-22 • via Nuitee
B
Bhavesh • solo_traveller • in
4
2026-05-13 • via Nuitee
A
Ahmad Sabir • extended_group • ae
8
2026-05-12 • via Nuitee
A
Andrey • couple • by
1
2026-05-02 • via Nuitee
H
Hegde • extended_group • in
3
Not recommended, main photo is fake
Pros:

Staff cleaned the room, only positive.

Cons:

The first photo showing Hotel smart Lax is fake. There's no building like that. Hotel is called smart Plaza in maps. Very hard to find the hotel. The area is around is not good, not clean. I got deceived by the photos uploaded but hotel is not anything like it. Wouldn't go there again.

2026-04-08 • via Nuitee
S
Sharath Chandra • extended_group • in
3
Poor Hygeine & Bed Bugs
Pros:

The property is situated in Aerocity and is a 15-20 minute drive to both international and domestic airports.

WiFi was relatively good 👍🏼

Cons:

The beds were infested with bed bugs and I couldn’t sleep the night before or the day of my late-night flight. The staff provided “All-Out” mosquito repellent but it was juice-free and left me suffering. The hotel is self-rated 4-star but has poor amenities. I’d be more cautious booking hotels on Booking.com, especially in Mahipalpur, as this one was in an alleyway.

2026-04-08 • via Nuitee
P
Pankaj • extended_group • dk
5
Pros:

We had booked for three people but it only had one king bed. There was a mattress but no bedsheets pillows etc

2026-04-08 • via Nuitee
M
Michael • family_with_children • gb
2
Not as advertised.
Cons:

Misleading Photos and Location — Not as Advertised

We stayed six nights at this property because we had just completed a long taxi journey with a child, arrived tired in an unfamiliar city, and needed to remain close to the airport. Leaving immediately was not a realistic option.

The main issue is accuracy. The exterior photographs on Booking.com show an attractive frontage with a fountain and suggest a prominent roadside location. In reality, the hotel is situated down a back street, and the setting is very different from what is implied in the listing. The difference between the advertised images and the actual approach to the property is significant.

Staff appeared largely disengaged. Overall, the experience fell below what we reasonably expected.

This review is not written out of anger, but out of a belief that travellers rely on honest representation. Accurate photos and clear location details matter, especially after long journeys and when travelling with family.

Prospective guests should look carefully at recent guest photos and verify the exact location before booking.

2026-04-04 • via Nuitee
J
Joshua • solo_traveller • cz
2
Pros:

24hr staff.

Cons:

Not clean or look anything like the photo's.

2026-04-04 • via Nuitee
V
Vipin • couple • in
10
2026-04-04 • via Nuitee
I
Ione • solo_traveller • br
1
Brasileiros nĂŁo vĂŁo gostar
Pros:

Funcionário gentil que me arrumou um adaptor de tomada

Cons:

Hotel informou ao booking.com, que não estive hospedada, podendo gerar me multa adicional, sendo que estive hospedada e até paguei no local. Café da manhã sem opção para estrangeiros, não tinha café preto

2026-03-28 • via Nuitee