The Sanctuary Resort Pattaya, BW Signature Collection

Hotels
•
BW Signature Collection by Best Western
8 (984 reviews)
352/430 หมู่ 12, ถ. พระตำหนัก ซอย 5 อ. บางละมุง , Pattaya South , th

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Spacious rooms
Cons:
Room cleanliness issues
Breakfast quality under expectations

Categories

Cleanliness
7
There were complaints about room cleanliness and lingering smoke odors, which detracts from the overall impression.
Service
9
Staff were frequently noted as friendly and helpful, contributing positively to the experience.
Location
9
The hotel location was praised for being excellent, close to various attractions.
Room Quality
7.5
Rooms were mentioned positively for their size and decor, but issues with facilities were noted.
Amenities
8
Amenities such as the rooftop pool and fitness center were appreciated, though some mentioned the gym needs improvement.
Value for Money
8
Generally, guests felt the hotel provided good value for the price, though some services could be improved.
Food and Beverage
7.5
The breakfast buffet received mixed reviews, some guests expected better quality.
Overall Experience
8
Despite some issues, many guests left with a positive overall experience and were likely to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 23:34

Property Description

Luxurious Accommodation

The Sanctuary Resort Pattaya, BW Signature Collection, located just 200 meters from Pratumnak Beach, offers 5-star accommodation with city views and balconies. The rooms are elegantly furnished with modern amenities including air conditioning, flat-screen TVs, and private bathrooms with free toiletries. Some units even feature a hot tub and terrace for ultimate relaxation.

Top-Notch Facilities

Guests can enjoy the outdoor swimming pool, fitness centre, and garden on the property. The hotel also boasts a restaurant, shared lounge, and room service, ensuring a comfortable stay. Free WiFi, a 24-hour front desk, and concierge service are available for convenience.

Prime Location

Situated near Dongtan Beach and Paradise Beach, this resort provides easy access to Pattaya's popular attractions. With U-Tapao Rayong-Pattaya International Airport just 48 km away, The Sanctuary Resort Pattaya, BW Signature Collection is the perfect choice for your next getaway.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children ages 4 and older are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8
Based on 984 reviews
Cleanliness: 7
Service: 9
Location: 9
Room Quality: 7.5
Amenities: 8
Value for Money: 8
Food and Beverage: 7.5
Overall Experience: 8
G
Goodman • couple • gb
10
2026-04-10 • via Nuitee
L
Lynda • couple • gb
10
Far exceeded our expectations and we wouldn’t hesitate to recommend or stay there again
Pros:

The hotel is beautiful, breakfast with black tipped sharks! The rooftop is brilliant with excellent views

Cons:

There’s a slight drain smell in the elevator on the right hand side of the building

2026-04-09 • via Nuitee
K
Katie • solo_traveller • gb
8
Clean, comfortable, helpful staff, good facilities would recommend
Pros:

Location location the beach

Cons:

little bit out of central Pattaya itself

2026-04-09 • via Nuitee
H
Homuth • couple • de
10
Einfach perfekt.🥰
Pros:

Super freundlich,hilfsbereites personal.die Zimmer sind sauber und gepflegt.das Frühstück ist gut.In der Tiefgarage befindet sich eine 11kw ladestation.allerdings benötigt man eine Thai Konto.Bis zum Strand läuft man ca.2 Minuten
Alles zusammen waren es perfekte 3 Nächte. Mit dem Auto bis zum Terminal21 Zentralpattay je nach Verkehr 13-30 Minuten.

Cons:

--------

2026-04-08 • via Nuitee
O
Odd Ivar • couple • no
9
2026-04-07 • via Nuitee
N
Natalia • couple • nz
10
2026-04-06 • via Nuitee
K
Kyle • couple • au
6
Was bliss
Pros:

Location

Cons:

Not enough tissues

2026-04-05 • via Nuitee
R
Rein • solo_traveller • se
8
2026-04-03 • via Nuitee
G
gary • couple • gg
6
2026-04-01 • via Nuitee
S
Siw Kolpus • couple • no
7
Ser at dette har vært et staselig hotell, men driftes nå dårlig
Pros:

Beliggenhet,

Cons:

Fin frokost men kald. Kald thaisuppe er ikke godt og buffetmat må holdes varm.
Rom fint, aircondition ikke renset, så ble syk.

2026-03-30 • via Nuitee
L
Loreta • couple • lt
9
Viskas gerai
2026-03-27 • via Nuitee
E
Eric • solo_traveller • re
8
J’ai beaucoup aimé
Pros:

C’est mon deuxième séjour dans cet établissement, l’ensemble du personnel d’une gentillesse incroyable c’est propre ce qu’on y sert à manger est très bon. Pour ma part c’était parfait.

Cons:

Petit regret pour la zone fumeur est un peu restreinte, voire très obsolète

2026-03-27 • via Nuitee
B
Barbara • solo_traveller • us
6
EVERYTHING WAS FINE EXCEPT FOR THE NEGLIGENCE OF THE FRONT DESK.
Pros:

CLEAN AND TASTY RESTAURANT.

Cons:

THEY WORKED SO HARD IN MAKING THE HOTEL PAR EXCELENCE. HOWEVER, THE STAFF FELL VERY SHORT. I MADE RESERVATIONS FOR THE CAB RIDE TO THE AIRPORT THROUGH THE FRONT DESK. THE APPOINTED TIME WAS 1:30 A WAKE-UP CALL WAS SCHEDULED FOR 12:00 AND 12:15. THIS WAS CONFIRMED THE DAY BEFORE DEPARTURE WITH THE FRONT DESK. HOWEVER, THE WAKE-UP CALL WAS AT 1:06, WHICH CAUSED ME, AN 84-YEAR-OLD WOMAN, TO RUSH AND STRESS. THE PURPOSE OF MY EXPENSIVE VACATION FROM THE UNITED STATES WAS TO UNWIND AND DE-STRESS. INSTEAD, ALL THE OBJECTIVES OF THE VACATION WERE NEGATED. THEN WHEN I ARRIVED DOWNSTAIRS AT 1:25, I HAD TO BRING MY OWN BAGS TO THE FRONT DOOR. WHEN I HAD TROUBLE WITH THE HEAVY DOOR, A STAFF MEMBER RAN OVER AND HELPED ME TO THE WAITING CAB. IF I DO NOT HEAR FROM YOU AND ACKNOWLEDGE THE GREVIOUS MISTAKE AND STRESS CAUSED BY YOUR STAFF, I WILL POST NOTES ON ALL THE TRAVEL SITES.

2026-03-26 • via Nuitee
B
Björn • couple • se
7
2026-03-23 • via Nuitee
ช่วยสถิตย์ • couple • th
2
2026-03-22 • via Nuitee
S
scott • family_with_children • gb
10
Pros:

Great location, beautiful rooms, amazing staff

2026-03-21 • via Nuitee
K
Kaos • extended_group • au
10
2026-03-21 • via Nuitee
R
Rani • solo_traveller • bd
5
2026-03-21 • via Nuitee
S
scott • extended_group • gb
10
2026-03-21 • via Nuitee
S
scott • family_with_children • gb
10
2026-03-21 • via Nuitee