The Sanctuary Resort Pattaya, BW Signature Collection

Hotels
•
BW Signature Collection by Best Western
8 (1060 reviews)
352/430 หมู่ 12, ถ. พระตำหนัก ซอย 5 อ. บางละมุง , Pattaya South , th

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Spacious rooms
Cons:
Room cleanliness issues
Breakfast quality under expectations

Categories

Cleanliness
7
There were complaints about room cleanliness and lingering smoke odors, which detracts from the overall impression.
Service
9
Staff were frequently noted as friendly and helpful, contributing positively to the experience.
Location
9
The hotel location was praised for being excellent, close to various attractions.
Room Quality
7.5
Rooms were mentioned positively for their size and decor, but issues with facilities were noted.
Amenities
8
Amenities such as the rooftop pool and fitness center were appreciated, though some mentioned the gym needs improvement.
Value for Money
8
Generally, guests felt the hotel provided good value for the price, though some services could be improved.
Food and Beverage
7.5
The breakfast buffet received mixed reviews, some guests expected better quality.
Overall Experience
8
Despite some issues, many guests left with a positive overall experience and were likely to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 23:34

Property Description

Luxurious Accommodation

The Sanctuary Resort Pattaya, BW Signature Collection, located just 200 meters from Pratumnak Beach, offers 5-star accommodation with city views and balconies. The rooms are elegantly furnished with modern amenities including air conditioning, flat-screen TVs, and private bathrooms with free toiletries. Some units even feature a hot tub and terrace for ultimate relaxation.

Top-Notch Facilities

Guests can enjoy the outdoor swimming pool, fitness centre, and garden on the property. The hotel also boasts a restaurant, shared lounge, and room service, ensuring a comfortable stay. Free WiFi, a 24-hour front desk, and concierge service are available for convenience.

Prime Location

Situated near Dongtan Beach and Paradise Beach, this resort provides easy access to Pattaya's popular attractions. With U-Tapao Rayong-Pattaya International Airport just 48 km away, The Sanctuary Resort Pattaya, BW Signature Collection is the perfect choice for your next getaway.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children ages 4 and older are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8
Based on 1060 reviews
Cleanliness: 7
Service: 9
Location: 9
Room Quality: 7.5
Amenities: 8
Value for Money: 8
Food and Beverage: 7.5
Overall Experience: 8
J
Jessadakorn • couple • th
7
Breakfast was good. Room was OK but could not leave the balcony door opened according to high humidity could cause the w
Pros:

It’s close to the beach and 7eleven.

Cons:

The Parking lot was very hot according to the air-con compressor exhausted hot air within the underground parking.

2026-07-25 • via Nuitee
K
Kim • family_with_children • th
5
2026-07-22 • via Nuitee
G
gregory • solo_traveller • us
10
2026-07-20 • via Nuitee
J
Josh • couple • gb
10
Overall great hotel with a great location no noise of a night which is great.
Pros:

Staff very friendly and good and rooms and hotel very tidy food was good too.

Cons:

One night of our stay was rented out for a pool party and we was not allowed to use the pool even tho that’s what we like to do on holiday evenings in the pool was a shame nothing was offered to make up for this.

2026-07-20 • via Nuitee
D
Darren • couple • au
10
Lovely stay
Pros:

Location and staff

2026-07-19 • via Nuitee
M
Mika • couple • th
10
Pros:

Ihan huippu

2026-07-18 • via Nuitee
K
Kurt • solo_traveller • ie
8
Pros:

Great location, hotel staff were very helpful and always smiling.

Cons:

The broken glass at the pool area should be repaired.

2026-07-18 • via Nuitee
B
Bruce • solo_traveller • bw
10
2026-07-17 • via Nuitee
P
Peter • couple • nz
9
2026-07-15 • via Nuitee
M
Maor • couple • il
1
2026-07-12 • via Nuitee
M
Martyn • couple • gb
8
Nice hotel
Pros:

Clean and a lovely area

Cons:

The rooms are a little dated and some lights don’t work and also the wardrobe light stayed on all night.
Also early morning noise from adjacent building work

2026-07-12 • via Nuitee
M
Mr Al Zaeem • solo_traveller • de
1
2026-07-03 • via Nuitee
B
Bradley • solo_traveller • us
8
2026-07-02 • via Nuitee
R
Rhys • couple • gb
9
Was lovely. Grew up and lived on a cancel estate so this was like 10 star to me
Pros:

Very helpful staff and amazing roof top pool

Cons:

Couldn’t smoke on the balcony. So only on the roof and outside front

2026-06-30 • via Nuitee
S
Scott • solo_traveller • gb
10
2026-06-27 • via Nuitee
S
Sameera • solo_traveller • lk
9
2026-06-25 • via Nuitee
D
Dominique • solo_traveller • be
8
2026-06-24 • via Nuitee
N
Neil • solo_traveller • th
7
Don't be fooled by them calling it 5 star
Pros:

Stayed here many times but this is the last time. There is no chance whatsoever that this is a 5 star hotel. Its a top quality 3 star

Cons:

I was in a premium suite which the sofa was a sofa bed. The downside is that as soon as you sat down the thing started to move which was completely frustrating. On top of this the water pressure in the shower is an absolute joke. I could get more pressure from a hosepipe. There are many more hotels with better options

2026-06-21 • via Nuitee
F
Felix • couple • th
9
Die Lage des Hotel ist perfekt. Das Frühstück ist gut. Das Personal freundlich.
Pros:

Das Lage ist Super. Das Personal ist sehr freundlich. Das Frühstück hat für jeden Gast etwas. Der 7-Eleven in der Nähe. Ebenfalls Bars wenn jemand das braucht.

Cons:

Der Kaffee ☕️ am Frühstück könnte besser sein. Der Wasserdruck in meinem Zimmer war etwas schwach.

2026-06-20 • via Nuitee
R
Raymond • solo_traveller • au
10
2026-06-19 • via Nuitee