Hawthorn Extended Stay by Wyndham Columbia-Ft Jackson

Hotels
•
Hawthorn Suites
6.7 (298 reviews)
1539 Horseshoe Drive , Columbia , US

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Room service
Business center
See all facilities

Review Highlights

Pros:
Friendly/front-desk staff noted
Convenient location (near Fort Jackson)
Pleasant lobby appearance
Some staff apologized and attempted accommodations
Cons:
Rooms and bathrooms reported dirty (trash, hair, stains)
Pest problems (roaches, flies, spiders)
Broken/nonworking in-room items (locks, AC, phone, TV)
Poor housekeeping and rude management/housekeeping interactions
Pool and outdoor furniture in poor condition
Reports of overcharging/double charges

Categories

Cleanliness
4.5
Multiple reviews report dirty rooms: trash, hair, food left in fridge/microwave, roaches, flies, spiders, unclean bathrooms and bedding — clearly poor housekeeping.
Service
8.7
Mixed but several comments highlight friendly front-desk staff and an apologetic employee; however housekeeping and management behavior was criticized. Overall service had some positives despite inconsistencies.
Location
8.7
Location was the main reason for some stays (proximity to Fort Jackson) and the lobby/location appearance was praised — location is a clear positive.
Room Quality
5.5
Rooms frequently described as in poor condition: broken/old fixtures, nonworking locks/AC/phones/TV, stains and leftover food — room quality is below average.
Amenities
6
Amenities are inconsistent: pool reported green and outdoor furniture/games broken or dirty, but a lobby and some basic offerings exist; amenity condition is mediocre.
Value for Money
5.5
Guests felt overcharged (one noted $200+ and a double charge) and reported poor room conditions relative to price, indicating value is disappointing.
Food and Beverage
8.7
Breakfast was described as 'okay' with limited items (out of pancake mix) — not terrible and generally acceptable compared with other issues.
Overall Experience
6
Overall stays are negative for many guests (words like 'horrible', 'stay away'), though some staff/lobby positives soften the overall impression to slightly below average.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:34

Property Description

Modern Amenities
Hawthorn Extended Stay by Wyndham Columbia-Ft Jackson boasts a range of modern amenities, including a seasonal outdoor swimming pool, fitness centre, and free WiFi throughout the property for guests' convenience.

Convenient Location
Situated just a short distance from attractions like Robert Mills House and Gardens, Columbia Museum of Art, and South Carolina State Museum, our hotel offers easy access to the best of Columbia.

Exceptional Service
Enjoy a comfortable stay with our attentive staff ready to assist you 24/7 at the front desk. Whether you need room service or local recommendations, we're here to make your stay memorable.

Book now for a relaxing and enjoyable stay at Hawthorn Extended Stay by Wyndham Columbia-Ft Jackson.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Wed, Mar 4, 2026 until Thu, Dec 31, 2026
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

6.7
Based on 298 reviews
Cleanliness: 4.5
Service: 8.7
Location: 8.7
Room Quality: 5.5
Amenities: 6
Value for Money: 5.5
Food and Beverage: 8.7
Overall Experience: 6
E
Ernest • couple • us
3
2026-11-07 • via Nuitee
T
Tony • family_with_children • us
6
Need work done..if they take care of them bathrooms and lighting and hooks and towel bars that would
Pros:

Danny is very sweet..the breakfast is ok just needs to switch up add bacon 🥓 and change it up a lil more

Cons:

How the bathrooms are and how they stay stopped up and the room wasn't clean out last two visits..
Its a nice hotel but the bathrooms are really old and our dated.Oh and this isn't enough lighting In rooms
Nore is there and bars to hang your bath clothes on or to hang your bath robe on..thats really needs you have no where to hang wet bath clothes or hang your robs.

2026-11-07 • via Nuitee
T
Tony • family_with_children • us
6
Need bathrooms up graded (up dated)
Pros:

I like Danny she real friendly but she wasn't there this time and breakfast was ok but wish they had more to chose from and have bacon sometimes

Cons:

I really didn't like that our room wasn't clean properly had food under the beds and hair all in the bathroom and the sink area..I reported to the lady at front desk but nothing was done.and they reall need up grading the bathrooms and the tub was stopped up the water dont go down while you showering..and that feels nasty.

2026-11-07 • via Nuitee
J
Jacori • couple • us
4
2026-10-26 • via Nuitee
C
Cleveland • family_with_children • us
2
Pros:

Young lady at the front desk was friendly and tried to accommodate us as best as possible under the circumstances.

Cons:

The room was dirty. Trash and hair on the floors and in the bathroom. There were also some bugs and both crawling and flying. The room was $200+ for that night and my stay was horrible. The door lock wasn't even working. All other rooms around were sold out so we had to endure without sleep because it was very nasty.

2026-10-26 • via Nuitee
S
Samantha • family_with_children • us
2
Don’t stay here
Pros:

Main reason for choosing to stay here was the distance to Fort Jackson.

Cons:

The pictures don’t match the hotel at all. The pool was green and all the lawn furniture and games was broken or nasty dirty. The building is old and needs a complete overhaul.
The bathroom in our room was dirty. I had to ask 3 times to get someone to clean it and they still did a half ass job. The staff didn’t seem to care if they helped you or not.the breakfast wa a ok. They were out of pancake mix.

2026-10-24 • via Nuitee
T
Telvis • family_with_children • us
1
Stay Away By pass
Pros:

The lobby

Cons:

The rooms we were placed on the exterior no tissue paper no tv that worked. First room didn’t have a drain a someone left food in cabinets second room pillows were dirty they didn’t replace them just a horrible experience I suggest you stay away from this place!!!!!

2026-10-24 • via Nuitee
K
Kim Blakely • family_with_children • us
1
Horrible
Pros:

Booked 3 rooms back in August. Did a check-in online so upon arrival we’ll just receive our room keys. We received 2 dirty rooms. There was roaches on the side of the fridge and inside the cabinets. Spiders crawling around on the bathroom counter. The floors dirty and needed to be mopped; the carpet was dirty and need to be vacuumed. The bathroom was dirty and the shower still had dirty rags hanging up. The bedding wasn’t changed so there was hair, crumbs and stains on it. There was old food left in the microwave which left a bad odor in one of the rooms. I took pictures and videos of everything. The housekeeping staff were rude and had an attitude about having to actually clean all the rooms the FOLLOWING morning so the first night we the guest had to buy bug spray and cleaning supplies, request clean bedding and towels to clean the room to stay that night. The hotel manager was very unpleasant to speak with as well. Will never book this hotel again.

2026-10-21 • via Nuitee
L
Latonya • couple • us
1
Cons:

The first room that we went into it had food in the fridge and the phone wasn’t working so we called on my cell phone and she told me that she would move our room .
The second room that we went to had flies in the bath tub , sink and on the bed like it hasn’t been touched in months .
In the bathroom still had someone body wash and then there’s was a note left that it had been cleaned . The air
Conditioner and phone didn’t even work . Very disappointed . It looked so nice in the lobby but once I got to the room it was a different story . The staff was amazing . She said that she was so sorry .

2026-10-19 • via Nuitee
K
Kat • couple • us
1
Overcharged
Pros:

Your charging me double!?!?!?!

Cons:

Charge me what my reservation. States!!!

2026-10-19 • via Nuitee
F
Fletchall • solo_traveller • us
10
Pros:

Loved that the room opened to the outside.

2026-10-18 • via Nuitee
J
Julie • extended_group • us
1
This was the worst hotel stay I’ve ever had in my entire life.
Pros:

Comfortable bed, delicious breakfast

Cons:

Cobwebs in room 423, smell of marijuana coming through the vent from the patio, the room was clean by housekeeping, but not thoroughly clean, refrigerator, and microwave covered with handprint, like I said, cobweb over the door with a large spider, cobweb flowing in the air over the sink and another spider, bathroom door dirty needs to be painted or thrown away, there’s a hole in the floor between the two… I couldn’t believe my eyes. I had to put a pen in the hole to confirm that it was indeed a hole. This hotel is located in a low income area and the hotel fit the area I guess.. staff told me at 4 PM that I could not get any extra pillows because housekeeping went home. It was just a disgusting please that should not be associated with Wyndham. It felt more like I was staying at a dirty motel. The outside pool is Green with algae… never again in my life I will book with Booking.com the hotel staff would not accommodate me because they said I book with a third-party not them. I wish I could get my money back, I made sure I left the room very clean. I even dusted the dust off top of the refrigerator and try to wipe off the handprints for the next guest. I have photos of The elevator floor damage…the cobwebs…the hole in the floor

2026-10-10 • via Nuitee
N
Nykki • solo_traveller • us
10
2026-10-08 • via Nuitee
T
Tacara • solo_traveller • us
1
2026-10-07 • via Nuitee
M
Michael • solo_traveller • us
1
Pros:

Location. Helpful staff.

Cons:

The first room have a cockroach 🪳 crawling
Late night we to move to another room
The room they give me she down grade it to
Small room I have my family it's not comfortable nights.

2026-09-12 • via Nuitee
A
Aponte • solo_traveller • us
10
Pros:

The front desk helpers are amazing Iyana was i believe her name was and then a older lady both AMAZING friendly explained

Cons:

My room was on the 4th floor 😂😂😂 that's it!

2026-09-08 • via Nuitee
A
Ayire • couple • us
7
2026-09-07 • via Nuitee
A
Anthony • family_with_children • us
10
2026-09-01 • via Nuitee
C
catherine • couple • us
7
2026-09-01 • via Nuitee
C
Chantal • couple • us
8
I like how large the rooms are the kitchenette is a great add on to a room. The bathroom door should be pushed the other
Pros:

The front desk attendant Danny was a joy she got me checked in with no problems and was a great soul to talk to. Very personal and well spiked

Cons:

I had few roaches and it’s was very dusty on bed night stand and coffee pot

2026-09-01 • via Nuitee