SureStay Hotel by Best Western Thomson

Hotels
•
SureStay Hotel by Best Western
8.2 (195 reviews)
5020 Illinois Route 84 , Thomson , us

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Business center
Heating
See all facilities

Review Highlights

Pros:
Good location
Convenient amenities
Cons:
Service reliability
Charging issues

Categories

Cleanliness
7.45
Toilet valve needs fixing. Toilet seat was broken.
Service
8.95
Staff is overall positive, though some complaints about service reliability.
Location
8.95
Good location with proximity to visiting sites.
Room Quality
7.45
Room was clean but had issues with the toilet. TV was rough.
Amenities
8.45
Meals and bar on site very handy.
Value for Money
7.95
Standard quality for this hotel tier, some complaints about charging issues.
Food and Beverage
8.45
Bar & food services on-site were appreciated.
Overall Experience
7.95
Overall experience slightly affected by service issues with payments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 22:40

Property Description

Convenient Location and Exciting Facilities
Located just 48 km from Apple River Fort State Historic Site, SureStay Hotel by Best Western Thomson offers a range of amenities, including a casino and barbecue facilities. The 3-star hotel boasts air-conditioned rooms with free WiFi, a shared lounge, and on-site dining options.

Comfortable Rooms and Entertainment Options
Each room at SureStay Hotel features a seating area, flat-screen TV, and cozy bed linens. Guests can unwind with American cuisine at the restaurant or grab a drink at the bar. Additionally, the hotel offers a casino for entertainment and relaxation.

Exceptional Service and Travel Assistance
With a welcoming reception desk, SureStay Hotel provides helpful information to assist guests in exploring the surrounding area. Whether for leisure or business, guests can rely on the hotel's convenient location for a pleasant stay.

Book your stay at SureStay Hotel by Best Western Thomson for a memorable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.2
Based on 195 reviews
Cleanliness: 7.45
Service: 8.95
Location: 8.95
Room Quality: 7.45
Amenities: 8.45
Value for Money: 7.95
Food and Beverage: 8.45
Overall Experience: 7.95
L
Lenkeit • couple • us
5
2026-07-19 • via Nuitee
C
Connie • solo_traveller • us
3
Pros:

Room was good

Cons:

That was not very attentive in the bar or the front desk and I was double charged for a room that I made on booking.com.
Although they did promptly take care of it

2026-07-10 • via Nuitee
T
Theodore • couple • us
10
It was a great time with great friends and family
Pros:

A bar inside the hotel

Cons:

Nothing

2026-06-29 • via Nuitee
A
Alan • couple • us
10
Enjoyed our stay
Pros:

Convenient and the lounge is nice

2026-06-25 • via Nuitee
A
Annette • couple • us
10
2026-06-14 • via Nuitee
P
Pamela • couple • us
3
Pray your room is on main floor!
Pros:

On main road to brothers house

Cons:

No elevator, steep steps, no staff to help you
Food prices were way too high!!
How did cleaning crew get their equipment upstairs if no elevator?!?!

2026-06-07 • via Nuitee
M
Miller • couple • us
7
2026-05-22 • via Nuitee
R
Regina • family_with_children • us
5
It worked in a pinch
Pros:

It was close to where I was visiting

Cons:

Smelled of smoke and the sleeping sofa had a horrible mattress. Not set up for handicap and wheelchairs.

2026-05-06 • via Nuitee
J
James • solo_traveller • us
10
2026-05-01 • via Nuitee
G
Glenn • extended_group • us
9
Pros:

Staff, location, and amenities

2026-01-19 • via Nuitee
M
mike • couple • us
6
2026-01-19 • via Nuitee
J
Justin • couple • us
9
2026-01-15 • via Nuitee
A
Angela • family
6
Pros:

We did not know we needed to ask if we wanted our room cleaned, however once found out our room was cleaned nicely.
The standard of continental breakfast was not what was expected. A toaster with no bread our butter, limited option of pop tart our sugary cereal with milk. No yogurt, no bagels, no fruit. I only had coffee. That should have been more up to standard.

2025-10-06 • via Nuitee
D
Dmytro • family_with_children
10
Pros:

Clean room, Staff, Bar, Breakfast. Recommend 100%!

2025-10-05 • via Nuitee
G
Gilbert
8
Pros:

The only complaint? Just cold ceral and milk for breakfast. Coffee was empty by 9 AM.

2025-09-28 • via Nuitee
J
Jeff • friends
10
Pros:

On location bar and another bar across the parking lot that was fun!

2025-09-27 • via Nuitee
D
Daniel • friends
10
Pros:

Staff was good

2025-09-26 • via Nuitee
D
Don
6
Pros:

Staff there was great. Local people we met were so friendly. Hotel needs some work our room was musty smelling. Bathroom definitely needed updates. The tub had caulking in the bottom. It apparently must of had holes they repaired. Toilet seat heavily worn. I don't know why our room smelled musty. We traveled there with other couples. Rooms were the same. The food they served was really good. The free breakfast food had out dated yogurt. So beware and check dates. Probably will stay somewhere else, but visit the bar n grill for sure.

2025-09-23 • via Nuitee
J
James • extended_group • us
9
Pros:

Good location with
Bar & food…

Cons:

Close to where we was visiting

2025-09-14 • via Nuitee
C
Christopher • couple • us
1
Not believing the customer even with proof
Pros:

Nothing

Cons:

They charged me even though I had already paid through booking.com.

2025-09-09 • via Nuitee