SureStay Hotel by Best Western Thomson

Hotels
•
SureStay Hotel by Best Western
8.1 (110 reviews)
5020 Illinois Route 84 , Thomson , US

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Business center
Heating
See all facilities

Review Highlights

Pros:
Convenient location
Friendly and helpful staff
On-site bar and lounge
Spacious rooms
Good deals / value
Cons:
Mildewy smell / dirty carpet
Empty bathroom amenities (body wash)
Breakfast minimal and food prices high
No elevator / poor accessibility
Occasional inattentive staff and billing issues
Smoke odor and poor sofa mattress

Categories

Cleanliness
6
Multiple guests reported mildewy smells, dirty carpet and generally questionable cleanliness; housekeeping was inconsistent.
Service
8.9
Staff frequently described as friendly and helpful (assisted with issues and were praised); isolated reports of inattentive bar/front desk and a billing mix-up that was promptly resolved.
Location
9.2
Repeatedly noted as convenient and well-located for guests' needs; many reviewers said the location worked well for their visits.
Room Quality
6.8
Mixed: some praised spacious and good rooms, while others reported smoke odor, an empty shower body wash container and a very poor sofa mattress.
Amenities
8.6
On-site bar and lounge were appreciated; however, lack of an elevator and steep stairs hurt accessibility and perceived facility quality.
Value for Money
9
Several guests mentioned receiving very good deals and felt the price was fair despite some shortcomings in other areas.
Food and Beverage
7
Bar/restaurant availability was a positive, but breakfast was described as nearly non-existent by one guest and food prices were considered too high by others.
Overall Experience
9.3
Overall impressions skew positive (many enjoyed their stay and called it a nice stop), though cleanliness and accessibility issues tempered some experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:34

Property Description

Convenient Location and Exciting Facilities
Located just 48 km from Apple River Fort State Historic Site, SureStay Hotel by Best Western Thomson offers a range of amenities, including a casino and barbecue facilities. The 3-star hotel boasts air-conditioned rooms with free WiFi, a shared lounge, and on-site dining options.

Comfortable Rooms and Entertainment Options
Each room at SureStay Hotel features a seating area, flat-screen TV, and cozy bed linens. Guests can unwind with American cuisine at the restaurant or grab a drink at the bar. Additionally, the hotel offers a casino for entertainment and relaxation.

Exceptional Service and Travel Assistance
With a welcoming reception desk, SureStay Hotel provides helpful information to assist guests in exploring the surrounding area. Whether for leisure or business, guests can rely on the hotel's convenient location for a pleasant stay.

Book your stay at SureStay Hotel by Best Western Thomson for a memorable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.1
Based on 110 reviews
Cleanliness: 6
Service: 8.9
Location: 9.2
Room Quality: 6.8
Amenities: 8.6
Value for Money: 9
Food and Beverage: 7
Overall Experience: 9.3
M
Mark • family_with_children • us
8
Nice stop on my trip.
Pros:

Nice room, location worked for me.

2026-10-18 • via Nuitee
N
Nicolas • solo_traveller • us
6
Got an extremely good deal on the place so can't complain at the price.
Pros:

Very spacious room

Cons:

Room had a strong mildewy smell and the body wash container in the shower was empty.

2026-10-12 • via Nuitee
J
Jennifer • extended_group • us
8
Everyone I spoke with at Surestay was friendly and kind love the bar/restaurant availability
Pros:

The location was great for what I came for that weekend. The staff was incredible. I had an issue (nothing related to my stay at Surestay), and your staff jumped in to help me find a solution. Thank you very much for that! I wish I knew their names so I could thank them personally.

Cons:

The carpet felt dirty, and there were not enough pillows. But I love a lot of pillows, so that's my issue, not hotels.

2026-09-16 • via Nuitee
P
PIERRE • couple • fr
4
À éviter
Pros:

Rien

Cons:

Propreté douteuse, petit déjeuner quasi inexistant.

2026-09-09 • via Nuitee
A
Angie • couple • us
10
2026-09-02 • via Nuitee
A
Ashley • family_with_children • us
10
2026-08-24 • via Nuitee
L
Lenkeit • couple • us
5
2026-07-19 • via Nuitee
C
Connie • solo_traveller • us
3
Pros:

Room was good

Cons:

That was not very attentive in the bar or the front desk and I was double charged for a room that I made on booking.com.
Although they did promptly take care of it

2026-07-10 • via Nuitee
T
Theodore • couple • us
10
It was a great time with great friends and family
Pros:

A bar inside the hotel

Cons:

Nothing

2026-06-29 • via Nuitee
A
Alan • couple • us
10
Enjoyed our stay
Pros:

Convenient and the lounge is nice

2026-06-25 • via Nuitee
A
Annette • couple • us
10
2026-06-14 • via Nuitee
P
Pamela • couple • us
3
Pray your room is on main floor!
Pros:

On main road to brothers house

Cons:

No elevator, steep steps, no staff to help you
Food prices were way too high!!
How did cleaning crew get their equipment upstairs if no elevator?!?!

2026-06-07 • via Nuitee
M
Miller • couple • us
7
2026-05-22 • via Nuitee
R
Regina • family_with_children • us
5
It worked in a pinch
Pros:

It was close to where I was visiting

Cons:

Smelled of smoke and the sleeping sofa had a horrible mattress. Not set up for handicap and wheelchairs.

2026-05-06 • via Nuitee
J
James • solo_traveller • us
10
2026-05-01 • via Nuitee
G
Glenn • extended_group • us
9
Pros:

Staff, location, and amenities

2026-01-19 • via Nuitee
M
mike • couple • us
6
2026-01-19 • via Nuitee
J
Justin • couple • us
9
2026-01-15 • via Nuitee
A
Angela • family
6
Pros:

We did not know we needed to ask if we wanted our room cleaned, however once found out our room was cleaned nicely.
The standard of continental breakfast was not what was expected. A toaster with no bread our butter, limited option of pop tart our sugary cereal with milk. No yogurt, no bagels, no fruit. I only had coffee. That should have been more up to standard.

2025-10-06 • via Nuitee
D
Dmytro • family_with_children
10
Pros:

Clean room, Staff, Bar, Breakfast. Recommend 100%!

2025-10-05 • via Nuitee