Hotel Punta Esmeralda Playa del Carmen

Hotels
6.6 (67 reviews)
Calle 110 Norte 20 , Playa del Carmen , mx
puntaesmeraldapdc2024@gmail.com

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Facilities

Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Lift / Elevator
Safety deposit box
Tour desk
Soundproof rooms
Car hire
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Review Highlights

Pros:
Friendly staff
Good price
Proximity to beach
Cons:
Lack of cleanliness
Staff availability issues
Poor breakfast quality

Categories

Cleanliness
5.1
Multiple reviews indicated rooms were dirty and uncleaned.
Service
8.1
Some reviews indicated friendly staff, but others mentioned lack of available staff and issues with communication.
Location
7.6
Proximity to the beach was noted as good, but distance from the center was a concern.
Room Quality
6.1
Rooms described as spacious but unclean and poorly maintained.
Amenities
6.6
Amenities mentioned include a clean pool and breakfast, but overall quality varied.
Value for Money
8.1
Some guests found decent value given pricing, but negative experiences impacted overall perception.
Food and Beverage
4.6
Consistent feedback on breakfast being very basic and disappointing.
Overall Experience
6.6
General sentiment mixed with several guests feeling disappointed and others appreciating aspects of their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 14:25

Property Description

Modern Comfort and Convenience

Hotel Punta Esmeralda, conveniently located near Playa del Carmen Beach, offers air-conditioned rooms with free WiFi and private bathrooms. Guests can enjoy city views from select rooms with balconies, and all rooms feature flat-screen TVs and free toiletries. The hotel provides airport transfers and a car rental service for exploring the area.

Personalized Service

The multilingual staff at Hotel Punta Esmeralda ensures around-the-clock assistance at the reception, making your stay stress-free and enjoyable.

Prime Location

Situated close to major attractions like ADO International Bus Station and Playa del Carmen Maritime Terminal, as well as being a short distance from Cozumel International Airport, Hotel Punta Esmeralda is the perfect choice for your next getaway.

Important information:

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:

Location

Guest Reviews

6.6
Based on 67 reviews
Cleanliness: 5.1
Service: 8.1
Location: 7.6
Room Quality: 6.1
Amenities: 6.6
Value for Money: 8.1
Food and Beverage: 4.6
Overall Experience: 6.6
P
Puch • family_with_children • mx
7
Pros:

El precio era bueno

Cons:

Que se quedo sin agua la ultima noche y no resolvieron y el contro de la television fallaba mucho no cambiaba los canales

2025-09-20 • via Nuitee
M
Miguel • solo_traveller • us
10
Pros:

Staff, are nice.

2025-09-17 • via Nuitee
R
Richard • couple • pr
4
No staff member to help.
Pros:

The room was spacious, however NOT clean.

Cons:

No staff after you check in. No bath towel, not even one. Went downstairs and waited for an hour with another guest who went to his car to get his beach towel. The room was really dirty. The sheets were stained. The place looked like at one time was really nice, however it is now rundown. Said breakfast was included but not true. We checked out before 07:00 hours.

2025-09-16 • via Nuitee
L
Linda • family_with_children • mx
8
Pros:

Cerca de la playa

Cons:

La ducha de una habitación el agua casi no salía!

2025-09-15 • via Nuitee
A
alessandro • extended_group • it
1
No Bueno
Pros:

Niente
posizione squallida

Cons:

Posizione squallida

2025-09-14 • via Nuitee
J
Jorge Francisco • family_with_children • mx
10
Perfecto, gracias lo recomiendo
Pros:

La verdad muy comoda la hqbitacion, me gusto mucho el lugar, lo recomiendo ampliamente agradecido

Cons:

Pues a mi parecer todo bien les agradesco gracias x todo el. Personal exelente muy qmables y servicial

2025-09-12 • via Nuitee
A
Alejandra • couple • co
3
2025-09-11 • via Nuitee
C
Chay • family_with_children • au
7
2025-09-10 • via Nuitee
K
Kent W • solo_traveller • us
9
2025-09-09 • via Nuitee
C
CARLOS LENIN • couple • mx
1
2025-09-08 • via Nuitee
A
Alix • solo_traveller • ch
7
Pros:

Bon rapport qualité-prix, avoir une chambre avec salle de bain privative, 2 lits double et petit déjeuner pour 10€ par personne c'est très correct.
L'emplacement à côté d'une plage très jolie.
La chambre et les sanitaires étaient propres.

Cons:

L'accueil correct mais attente en sonnant 3x avant que quelqu'un n'arrive.
L'hôtel se situe loin du centre de playa, 1h à pied.
La climatisation coulait et le petit déjeuner est très très simple (du café, pomme avec quelques petits biscuits).

2025-09-06 • via Nuitee
V
Villalpando • family_with_children • mx
10
2025-09-04 • via Nuitee
E
Elizabeth • couple • mx
10
Pros:

Toda la instalasión y el trato.

Cons:

Todo fue excelente.

2025-09-03 • via Nuitee
V
Vannesa Cardozo • family_with_children • co
1
Pros:

Poco servicial

2025-09-03 • via Nuitee
E
Ezequiel • couple • mx
8
2025-09-02 • via Nuitee
R
Ricardo • family_with_children • es
7
2025-08-31 • via Nuitee
D
DaniGarciaLopez • family_with_children • es
1
Decepcionante
Pros:

Nada, nulo, quisimos cancelar y que nos devolvieran el dinero y se negaron, ni para pasar una noche, todo sucio, dan las habitaciones sin limpiar, cosas rotas, humedad, el aire escupe agua, en definitiva un desastre

Cons:

No me gustó nada, completamente decepcionante

2025-08-29 • via Nuitee
Y
Yolanda • couple • mx
7
2025-08-25 • via Nuitee
R
Rlite • couple • il
7
2025-08-24 • via Nuitee
E
Eduardo • family_with_children • mx
9
Pros:

Tienen lo necesario para una corta estancia

Cons:

Mucho ruido en la noche

2025-08-23 • via Nuitee