The Pontchartrain Hotel

Hotels
8.4 (294 reviews)
2031 St. Charles Avenue , New Orleans , us

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Historic hotel
Great location
Friendly staff
Good bar options
Cons:
Rooms need updates
Cleanliness issues
Expensive for the quality

Categories

Cleanliness
7.65
Concerns about bathroom cleanliness and room not being cleaned during stay.
Service
9.15
Super friendly staff and accommodations made for honeymoon celebration.
Location
8.65
Great location in the Garden District with quick access to popular areas.
Room Quality
7.65
Old charm with a need for updates and some plumbing issues.
Amenities
8.65
Great rooftop bar and multiple dining options on-site.
Value for Money
8.15
Pricey for the quality and outdated rooms.
Food and Beverage
8.65
Good restaurant and bar options available.
Overall Experience
8.65
Historic charm with some minor issues but generally enjoyable stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 06:05

Property Description

Luxurious Accommodations

Experience comfort and style at our New Orleans Garden District hotel. Each room is equipped with a flat-screen TV, plush seating area, and a private bathroom with complimentary bath robes and toiletries for your relaxation.

Dining Delights

Indulge in a culinary journey at our on-site restaurants. From savoring breakfast at the Silver Whistle Café to enjoying an eclectic dining experience at the Jack Rose restaurant, your taste buds will be delighted. Don't forget to visit the Hot Tin Rooftop Bar for stunning views of the river and downtown New Orleans.

Convenient Location

Located just 2.4 km from the New Orleans Convention Center and minutes away from the Mercedes-Benz Superdome, our hotel offers easy access to the city's top attractions. Step outside to find a streetcar waiting to take you on a scenic tour of New Orleans.

Book your stay now for an unforgettable experience!

Important information:

Guests must be 21 years of age or older to make reservation.

If a guest books more than 4 reservations, they may be subject to pre-payment based on our Group Reservation policy. Please contact the hotel for more information.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs USD 55.69 per day.

Location

Guest Reviews

8.4
Based on 294 reviews
Cleanliness: 7.65
Service: 9.15
Location: 8.65
Room Quality: 7.65
Amenities: 8.65
Value for Money: 8.15
Food and Beverage: 8.65
Overall Experience: 8.65
A
April • extended_group • us
9
2026-02-12 • via Nuitee
B
Benjamin • extended_group • us
9
Pros:

The breakfast was excellent and the staff was top notch. I was impressed by the staff at the hotel, particularly David who went above and beyond. Also, the bartenders at Hot Tin and the Bayou Bar were excellent. The hotel is very convenient to both the French Quarter and Uptown. I had stayed before about 30 years ago and is has improved significantly since then. I will definitely stay there again.

2026-01-25 • via Nuitee
B
Brooke • couple • us
8
Pros:

Its a great historic hotel in the Garden District right along the St Charles street car line. Quick acess to Canal St and the French Quarter and our steamboat pier.

Cons:

The bed was too soft. Kinda sank in it.

2025-12-31 • via Nuitee
S
Shannon • extended_group • us
10
2025-12-30 • via Nuitee
F
Fatima • couple • us
7
2025-12-17 • via Nuitee
V
Virginia • couple • us
2
Cons:

Habitaciones sin renovar desde hace 60 años. Super caro y cutre.

2025-12-08 • via Nuitee
F
Frank • solo_traveller • us
10
2025-11-02 • via Nuitee
K
Kelsey • extended_group • us
9
2025-11-01 • via Nuitee
C
Courtney • couple • us
7
Acceptable, not amazing. Good resto/bar options.
Pros:

Bayou bar, silver whistle, and hot tin were a great add to the property.

Cons:

Bathroom was not comfortable. Cheap shower curtain pole kept falling, shower drain didn’t drain, tile in shower was not clean appearing. No hooks on wall to hang towels after shower. Outdoor noise easy to hear through old windows. Bed and pillows not very comfortable.

2025-10-28 • via Nuitee
L
Laura • couple • us
10
2025-10-26 • via Nuitee
A
Adriana Bramato • extended_group • pa
9
Pros:

El hotel está en una buena ubicación y la habitación está bastante cómoda y limpia

2025-10-20 • via Nuitee
K
Karen • couple • au
7
2025-10-14 • via Nuitee
D
Deirdre • solo_traveller • us
9
2025-10-14 • via Nuitee
W
Weissinger • couple • us
9
2025-10-12 • via Nuitee
C
chelsea • couple • us
10
2025-10-12 • via Nuitee
R
Rick • family_with_children • us
9
2025-10-04 • via Nuitee
R
Robert • couple • us
10
2025-09-28 • via Nuitee
K
Kotara • couple • us
9
2025-09-17 • via Nuitee
P
Patrice • couple • fr
9
2025-09-07 • via Nuitee
D
Delaney • couple • gb
7
Gorgeous hotel with vintage charm, but some small issues that could do with improvements!
Pros:

Gorgeous hotel with charm that makes you feel like you’re transported back in time, super friendly staff and a really cool rooftop bar (though really busy & a super sticky floor!)
Great location away from the busy French quarter and in the lovely garden district. We were celebrating the start of our honeymoon and they were kind enough to have a bottle of Prosecco for us on arrival!

Cons:

With the old charm came a room that was in need of a slight update. Our toilet basically did not function at all which was very awkward when having to go downstairs and ask for it to get fixed, we had to ask twice and even after someone came and fixed it the problem still persists. I also found plumbing issues in the main lobby restrooms also. Our room also did not get cleaned the entire time we were there, which was only two nights but I would expect it from a 4 star hotel

2025-09-03 • via Nuitee