The Pontchartrain Hotel

Hotels
8.4 (297 reviews)
2031 St. Charles Avenue , New Orleans , us

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Historic hotel
Great location
Friendly staff
Good bar options
Cons:
Rooms need updates
Cleanliness issues
Expensive for the quality

Categories

Cleanliness
7.65
Concerns about bathroom cleanliness and room not being cleaned during stay.
Service
9.15
Super friendly staff and accommodations made for honeymoon celebration.
Location
8.65
Great location in the Garden District with quick access to popular areas.
Room Quality
7.65
Old charm with a need for updates and some plumbing issues.
Amenities
8.65
Great rooftop bar and multiple dining options on-site.
Value for Money
8.15
Pricey for the quality and outdated rooms.
Food and Beverage
8.65
Good restaurant and bar options available.
Overall Experience
8.65
Historic charm with some minor issues but generally enjoyable stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 06:05

Property Description

Luxurious Accommodations

Experience comfort and style at our New Orleans Garden District hotel. Each room is equipped with a flat-screen TV, plush seating area, and a private bathroom with complimentary bath robes and toiletries for your relaxation.

Dining Delights

Indulge in a culinary journey at our on-site restaurants. From savoring breakfast at the Silver Whistle Café to enjoying an eclectic dining experience at the Jack Rose restaurant, your taste buds will be delighted. Don't forget to visit the Hot Tin Rooftop Bar for stunning views of the river and downtown New Orleans.

Convenient Location

Located just 2.4 km from the New Orleans Convention Center and minutes away from the Mercedes-Benz Superdome, our hotel offers easy access to the city's top attractions. Step outside to find a streetcar waiting to take you on a scenic tour of New Orleans.

Book your stay now for an unforgettable experience!

Important information:

Guests must be 21 years of age or older to make reservation.

If a guest books more than 4 reservations, they may be subject to pre-payment based on our Group Reservation policy. Please contact the hotel for more information.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs USD 55.69 per day.

Location

Guest Reviews

8.4
Based on 297 reviews
Cleanliness: 7.65
Service: 9.15
Location: 8.65
Room Quality: 7.65
Amenities: 8.65
Value for Money: 8.15
Food and Beverage: 8.65
Overall Experience: 8.65
M
Melissa • solo_traveller • us
7
Know Why You’re Here
Pros:

The location is great. The best rooftop bar. Beautiful restaurant. Large room.

Cons:

Everything that gives the hotel its charm could be seen as a negative: an actual key to the room that carries a $200 charge if lost, dated interiors, deteriorating infrastructure (our room had old, worn carpet and a leaky toilet). But it also has a lot of character that’s hard to find in modern hotels and the bed was quite comfortable.

2026-04-15 • via Nuitee
T
Tadd • couple • us
7
2026-04-06 • via Nuitee
G
Guzmán gzz • couple • mx
10
Pros:

I love everything about this hotel. Just perfect

2026-04-05 • via Nuitee
K
Korzhenevich • couple • us
7
Good value for money
Pros:

Decent, charming hotel. The bedding and mattress were comfy. There was a small fridge in the room, which was benefit considering problem with the water. We didn't hire car, but daily parking is $45-$55. The cafe on the premises was very nice. Food was great, staff was very helpful. Overall, good place to stay. Tram is 2 minutes walk, quiet area.

Cons:

Not good water pressure in the shower, although it could be impacted by the plumbing/sewer issue in the city. Once we asked a lady at reception desk about the cafe located on the premises and were advised to check it online. The box of Kleenex was almost empty and never replenished during our 4-day stay. Because of the water issue it was prohibited to use faucet water for tooth brushing. The hotel stuff notified around 9 am and provided smallest water bottles on the first morning only.

2026-03-28 • via Nuitee
S
Sandy • couple • us
8
2026-03-24 • via Nuitee
D
Desiree • family_with_children • us
2
Gabby, the front desk woman, is terribly rude.
Pros:

The Hot Tin Roof and Jack Rose was a fun experience.

Cons:

I hate to give a terrible rating for the entire stay, becuase I have stayed here before. However, Gabby the front desk woman ruined our trip as soon as we arrived. After a full day of travel. She was rude, condescending, unaccommodating, and spoke over me. There was no reason for her attitude. We simply requested to check in early which I knew I would need to pay extra for. "She yelled I have no clean rooms". She was also terrible about holding our luggage. I had two interactions with her and she was disrespectful both times. I paid 1,700.00 for 4 days. I expected a level of respect and professionalism. Everyone can have a bad day but she needs to think about a job change if she can not work with the public.

2026-03-19 • via Nuitee
J
Jo-Viviane • couple • us
4
Old and in dire need of repair and update
Pros:

Not much. The bellhop was friendly.

Cons:

Dirty, worn out and old. Not the quaint old hotel we had hoped for.
This hotel was most disappointing . On Booking it represents itself well, but in real life not so much.
After checking in we went to our room which we had booked for two nights. It was run down and dirty. It is in great need of updating and some attention to detail when it comes to cleanliness.
Upon getting to the room there was a notice that a “boil water directive” was in effect. No mention of it at check in!!! The printed sheet of paper could have also been easily missed since nothing drew attention to it.
The restrictions of course are not the hotel’s fault, but it should have been mentioned when we checked in. This could have been a serious problem had we not seen the notice in the room, especially for someone with health concerns.
We cancelled night two and found a more pleasant accommodation.
The hotel is way overrated on Booking.

2026-03-18 • via Nuitee
T
Tara • family_with_children • us
10
Beautiful historically charming hotel. Will definitely book the family suite again next time we’re in town!
Pros:

The atmosphere and staff were both awesome.

Cons:

That we only booked one night!

2026-03-17 • via Nuitee
E
Ellen • solo_traveller • us
9
Great location for exploring New Orleans.
Pros:

Location, comfortable rooms, valet parking was easy and efficient.

Cons:

No complaints.

2026-03-16 • via Nuitee
J
Julia • couple • us
10
An unforgettable stay
Pros:

I was very impressed with the hotel. Everyone who works there treated us so well. The manager would check in with us every time we saw him, asking if we needed anything or if we were satisfied. We also really appreciated the availability of a voucher for the gym next door.

The location was excellent, we loved staying in the Garden District. It was such a beautiful and charming area, and it made our experience even more special.

The restaurant service was excellent, and our room was very organized and beautiful. The hotel breakfast was also very good, we truly enjoyed it. We absolutely loved everything! I made sure to come here and write this because I really wanted to leave my satisfaction and gratitude.

My boyfriend and I are already looking forward to coming back, possibly as soon as April for his birthday!

Cons:

-

2026-03-02 • via Nuitee
J
Julia • couple • us
10
2026-02-22 • via Nuitee
A
April • extended_group • us
9
2026-02-12 • via Nuitee
B
Benjamin • extended_group • us
9
Pros:

The breakfast was excellent and the staff was top notch. I was impressed by the staff at the hotel, particularly David who went above and beyond. Also, the bartenders at Hot Tin and the Bayou Bar were excellent. The hotel is very convenient to both the French Quarter and Uptown. I had stayed before about 30 years ago and is has improved significantly since then. I will definitely stay there again.

2026-01-25 • via Nuitee
B
Brooke • couple • us
8
Pros:

Its a great historic hotel in the Garden District right along the St Charles street car line. Quick acess to Canal St and the French Quarter and our steamboat pier.

Cons:

The bed was too soft. Kinda sank in it.

2025-12-31 • via Nuitee
S
Shannon • extended_group • us
10
2025-12-30 • via Nuitee
F
Fatima • couple • us
7
2025-12-17 • via Nuitee
V
Virginia • couple • us
2
Cons:

Habitaciones sin renovar desde hace 60 años. Super caro y cutre.

2025-12-08 • via Nuitee
F
Frank • solo_traveller • us
10
2025-11-02 • via Nuitee
K
Kelsey • extended_group • us
9
2025-11-01 • via Nuitee
C
Courtney • couple • us
7
Acceptable, not amazing. Good resto/bar options.
Pros:

Bayou bar, silver whistle, and hot tin were a great add to the property.

Cons:

Bathroom was not comfortable. Cheap shower curtain pole kept falling, shower drain didn’t drain, tile in shower was not clean appearing. No hooks on wall to hang towels after shower. Outdoor noise easy to hear through old windows. Bed and pillows not very comfortable.

2025-10-28 • via Nuitee