Hyatt Centric City Centre Kuala Lumpur

Hotels
Hyatt Centric
9 (1038 reviews)
17 Jalan Sultan Ismail , Kuala Lumpur , my

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Modern amenities
Cons:
Limited breakfast variety
Room storage issues

Categories

Cleanliness
9.21
Overall cleanliness was rated highly with specific mentions of room cleanliness being excellent.
Service
9.18
Staff were highlighted as friendly and helpful across multiple reviews.
Location
9.22
Location was well-received, described as perfect and convenient for visitors.
Room Quality
8.67
Modern room design noted, but some guests felt cramped without proper storage.
Amenities
9.2
Facilities including the pool and fitness area were described positively.
Value for Money
8.66
Value was generally good, but some guests were concerned about bedding pricing.
Food and Beverage
8.71
Breakfast options were well-reviewed, though some comments pointed to limited variety.
Overall Experience
9.18
The overall experience was very positive, reflecting guests' enjoyment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 18:05

Property Description

Luxurious Accommodations: Experience a stay in air-conditioned rooms equipped with modern amenities like a coffee machine, minibar, and flat-screen TV.

Culinary Delights: Indulge in a wide array of dining options including Indian, Italian, and Mexican cuisine, with special dietary requests catered for.

Premium Facilities: Take advantage of the outdoor swimming pool, fitness centre, and bar, as well as the sun terrace for relaxation.

Experience luxury and convenience at Hyatt Centric City Centre Kuala Lumpur, located just minutes away from iconic landmarks and shopping destinations. Book your stay now to elevate your Kuala Lumpur experience.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9
Based on 1038 reviews
Cleanliness: 9.21
Service: 9.18
Location: 9.22
Room Quality: 8.67
Amenities: 9.2
Value for Money: 8.66
Food and Beverage: 8.71
Overall Experience: 9.18
M
Mingshen couple my
10
Pros:

We had the most wonderful stay at Hyatt Centric for my birthday celebration with my husband. From the moment we arrived, the service was exceptional. The team surprised us with a complimentary room upgrade, breakfast, late check-out, and the sweetest birthday decorations in our room. Every thoughtful gesture made us feel truly special.

The room was beautiful, spacious, and incredibly comfortable. The facilities were excellent, especially the pool with its stunning KLCC view and the gym, which is easily one of the nicest and most beautiful hotel gyms I've ever used.

Every member of the team made us feel genuinely welcomed, and everything about our stay exceeded our expectations. Thank you for making my birthday so memorable—we'll definitely be back and highly recommend Hyatt Centric to anyone looking for an exceptional stay in Kuala Lumpur!

2026-07-04 via Nuitee
C
Chelsea couple au
10
2026-07-04 via Nuitee
J
Justin couple my
8
Average, meeting most of my expectations. and the staff are helpful (only limiting to this round)
Pros:

This is my second stay at the same room type premium king corner room. But upon my checked in to the room, i was surprise because this unit, is different with the prior one i experienced. This unit the ceiling is high enough which give me a different feeling and view in seeing the unit, comfortable and this is what i need for my trip.

Cons:

basically i do have the regular steam and sauna habit whenever i stay in hotel with Marriot Bonvay group of hotels. Unfortunately, non of those at all. To have the steam and sauna is a good activity which helps to detox and many more benefits for or health and lifestyle. This is the disappointing one.

2026-07-04 via Nuitee
R
Ruqaiya family_with_children om
8
2026-07-01 via Nuitee
B
Berberovics family_with_children ba
7
Pros:

The hotel's location is good, and the pool is nice. If it’s not raining.

Cons:

We expected much more from a brand-new hotel in 2026. The concept may be good, but the final result is disappointing. There was nowhere to hang our towels or swimsuits, so our room ended up looking messy because we had to hang our things everywhere—even on the lamp! We booked a room with a balcony, but there were no chairs on the balcony, which was quite surprising. The room itself was also very small and poorly laid out. At breakfast, the only option we could really eat was eggs, as the menu seemed to be mainly tailored to guests from the countries that visit the hotel most frequently.

2026-06-29 via Nuitee
A
Ahmad Hahnemann couple sg
9
Pros:

good spacing breakfast
croissant the best

Cons:

i did request high floor , but given to 3rd floor, Rendang and sambal a bit salty

2026-06-29 via Nuitee
M
Maurick solo_traveller de
8
2026-06-28 via Nuitee
S
Sergio couple es
8
2026-06-27 via Nuitee
A
AMIR204 solo_traveller bn
9
Best hotel so far i stayed.
Pros:

The room was excellent. Food was good and amazing staffs.

Cons:

minor water leak on the floor but they fix it quickly.

2026-06-27 via Nuitee
K
Khadija couple be
9
Mooi en verzorgd hotel
Pros:

Mooi hotel met fijn zwembad en uitzicht.

Cons:

Weinig plaats aan het zwembad.

2026-06-27 via Nuitee
B
Bilal solo_traveller fr
10
2026-06-25 via Nuitee
A
Azlan solo_traveller my
5
Breakfast is very good but Im not coming back for the stay
Pros:

Very good breakfast

Cons:

Please take a look back on your housekeping and laundry, I have changed from room 1301 to 1817, room 1301 carpet smells like feet (pardon my language) and room 1817's pillow smells like someone just slept on it. And fix the door, it was banging loudly like no other business, prolly thats why the earplug was provided? Also I suppose to get King Room - High floor, not sure if room 1301 is the room I supposed to get cause shared balcony.

2026-06-24 via Nuitee
A
Alessandro couple it
8
Toccata e fuga ma sicuramente una bella scoperta
Pros:

Moderna è comoda per andare nella zona KLCC

Cons:

Ci siamo stati troppo poco tempo per giudicare

2026-06-24 via Nuitee
F
florian solo_traveller fr
10
Pros:

Petit déjeuner exceptionnel et extrêmement qualitatif, piscine trop bien et belle vue !
Personnel très gentil et souriant.
Chambre magnifique et immense avec tous les équipements (toilette japonaise, peignoir, defroisseur)

2026-06-24 via Nuitee
E
Edip Firat solo_traveller tr
9
Pros:

Great location, lovely pool and view, amazing breakfast. Very comfy rooms and great amenities. The staff was super helpful.

Cons:

Just a bit of noise coming from the outside due to the location. Our rooms were located towards the inner side so it was very much fine.

2026-06-21 via Nuitee
M
Marta solo_traveller es
10
2026-06-20 via Nuitee
M
Mampre solo_traveller bg
10
Amazing experience, everything was perfect
Pros:

,

2026-06-20 via Nuitee
G
Georgia couple au
10
A wonderful hotel with lovely staff who are very invested in giving their guests a great experience, we were given a com
Pros:

The location was great, and the rooms were spacious and comfortable.

Cons:

The room we were given at first had a strong smoke smell, however we informed guest services and they gave us a new room immediately which was fantastic.

2026-06-20 via Nuitee
L
Laura solo_traveller jp
6
Pros:

The facilities and design are really nice, plants everywhere, rooftop pool is gorgeous towards the end of the day. The gym looks pretty but is not that well equipped if you are looking for a serious workout. Staff are lovely too :)

Cons:

The breakfast experience here was awful. The quality of the food is pretty low to begin with, the pastries were inedible, cheese was not presented nicely, but the worst part was the ordering eggs. They have eggs to order (should be great) 1 person taking the order at the counter but with no system in place at all, so lots of guests waiting for eggs or coming back to retrieve theirs or taking other peoples orders. I waited 45 minutes for eggs to then be told they had a problem with the hollandaise bottle, so I ate one very sad egg poached egg. Coffee had gone cold by this point, you have to get your own coffee too, nothing is served. I pretty much ate one poached egg and piece of dragonfruit as most of the time I had was spent waiting. One last thing my room smelt like Durian as I assume the guests before had taken it to the room, it would be great of housekeeping report these issues.

2026-06-20 via Nuitee
M
Marlène extended_group ch
10
Perfect !
Pros:

My stay at the Haytt was wonderful. The room was beautiful: spacious, clean, and bright. The view of the city was breathtaking.
I also enjoyed the pool during my stay. It overlooks the city and the skyscrapers.
The breakfast buffet is simply delicious—you’ll find everything there (from Malaysian dishes to more classic options). The staff is truly wonderful. A big thank you to Shahrul Rosli and Cristina (from breakfast) who made my stay perfect.

Cons:

/

2026-06-19 via Nuitee