Senses Quinta Avenida Adults Only Hotel By Artisan

Hotels
7.8 (64 reviews)
5ta. Av. Norte No. 324 entre 26 y 28 sur , Playa del Carmen , mx

Facilities

Health or beauty spa nearby
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Lift / Elevator
Express check-in/check-out
Safety deposit box
Tour desk
Hot tub/Jacuzzi
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Comfortable rooms
Cons:
Dirty facilities
Issues with certain amenities
Breakfast timing issues

Categories

Cleanliness
5.28
Review mentions a very dirty facility and unclean elevator.
Service
8.75
Multiple reviews praise staff for being kind and helpful.
Location
9.29
Excellent location near restaurants and on 5th avenue.
Room Quality
7.74
Some reviews mention comfortable rooms but issues with amenities like the jacuzzi.
Amenities
6.77
Issues reported with amenities like the jacuzzi and slow service at breakfast.
Value for Money
8.23
Some value perceived, but issues with amenities might affect overall value.
Food and Beverage
8.28
Breakfast options are praised, but timing could be improved.
Overall Experience
8.05
Guests enjoyed their overall experience despite some specific issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 20:51

Property Description

Luxurious Accommodations
Indulge in stylish rooms with private hot tubs, free Wi-Fi, and modern amenities for a comfortable stay.

Infinity Pool with Stunning Views
Relax and unwind by the infinity pool overlooking Playa del Carmen’s 5th Avenue, perfect for a refreshing dip or sunbathing.

Prime Location for Dining and Entertainment
Explore a variety of international restaurants and vibrant bars just steps away on 5th Avenue, ensuring a lively and convenient stay.

Book now for an unforgettable adults-only getaway at Senses Quinta Avenida By Artisan.

Important information:

Please note that adults are considered those guests 18 years old or older.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.8
Based on 64 reviews
Cleanliness: 5.28
Service: 8.75
Location: 9.29
Room Quality: 7.74
Amenities: 6.77
Value for Money: 8.23
Food and Beverage: 8.28
Overall Experience: 8.05
G
Gerald couple us
9
Great hotel, would recommend and go again.
Pros:

The room was clean, smelled nice, and the bed was huge and comfortable. The bathtub was amazing, we do love that, loved the double sink and double shower. The staff was always friendly. The location is good, and you have everything close. For a couple is a 10/10 to be honest.

Cons:

Sometimes they didn't have towels for the beach (yes, they have those at the reception). Everything else was amazing.

2026-04-18 via Nuitee
G
Guilherme couple br
9
Estadia confortável e bem localizada, porém com café da manhã simples.
Pros:

Gostei principalmente do conforto e da localização — ambos fizeram toda a diferença na experiência.

Cons:

Não gostei do café da manhã, achei muito simples e com pouca variedade.

2026-04-17 via Nuitee
D
Daniel couple us
1
Pros:

Este hotel esta super malisimo mira lo q hay en el vano

Cons:

Esta asqueroso este hotel

2026-04-05 via Nuitee
A
Aleksandra couple pl
10
Pros:

Nice jacuzzi, but if you are tall, it’s only suitable for one person.

2026-04-01 via Nuitee
P
Peter solo_traveller ca
9
Very good hotel with great Staff, close to everything....
Pros:

Great hotel, very clean and well maintained. Adults only so no kid noises. Most things worked well however at peak times there was very low water pressure in the shower and sink. T.V. did not always have working channels and none of the channels were in English. Staff was amazing and very very friendly. The hotel had a great location that empties out onto 5th ave. in Playa Del Carmen.

Cons:

Most things worked well however at peak times there was very low water pressure in the shower and sink. T.V. did not always have working channels and none of the channels were in English. Staff was amazing and very very friendly.

2026-03-30 via Nuitee
J
Jaël couple nl
8
2026-03-23 via Nuitee
S
Sharna couple ca
10
2026-03-15 via Nuitee
S
Serena couple it
9
Ottima scelta, ci tornerei
Pros:

Camera e bagno grandi, abbiamo richiesto una stanza silenziosa e ci hanno assegnato una stanza sull’intero che effettivamente era molto silenziosa, pur trovandosi l’hotel sulla quinta avenida, posizione ottima, comodissimo stare sulla via pedonale dove c’è tutto, c’era anche un drink offerto al bar sul rooftop, lo staff gentile e disponibile, ci riempivano la borraccia tutti i giorni su richiesta e ci hanno indicato un contatto per i tour e le escursioni

Cons:

Ci è piaciuto ma l’unica cosa è che wc e doccia sono separati dal resto da due porte di vetro trasparente che quindi non dà privacy, devi essere molto in confidenza con il compagno di stanza, basterebbe opacizzare il vetro o attaccare una pellicola

2026-03-15 via Nuitee
S
Sharna couple ca
10
We have stayed here four times and keep coming back. The staff are all excellent and very attentive to the needs of the
Pros:

We have stayed here before and keep coming back

2026-03-14 via Nuitee
M
Michelle solo_traveller us
7
Take your money upfront and don’t ask me for money when I leave
Pros:

5th Ave

Cons:

I don’t like that you have to pay taxes when you leave when you just pay all that money in US dollars to stay there and they tell you oh you still owe more money

2026-03-09 via Nuitee
T
Tania couple cl
9
2026-03-01 via Nuitee
J
Jozef couple de
5
2026-02-25 via Nuitee
A
Anna extended_group dk
10
Pros:

Virkelig dejligt hotel, som oversteg vores forventninger. Ligger ned til 5th avenue, men der er ikke meget støj. Virkelig sødt personale og dejlige værelser. Vi kommer klart igen!

2026-02-23 via Nuitee
G
Guerrero couple mx
10
Pros:

Calidez del personal para trato al huésped, todo Excelente

2026-02-12 via Nuitee
J
Johana solo_traveller mx
10
2026-02-11 via Nuitee
C
Checcoli couple it
9
Pros:

Posizione centrale e vicino alla spiaggia

Cons:

Camera con affaccio interno

2026-02-08 via Nuitee
S
Scarla solo_traveller us
8
Pros:

Location was right on 5th Avenue.

Cons:

The room didn't have a comforter.

2026-01-26 via Nuitee
G
Giovanni couple it
7
2026-01-21 via Nuitee
H
Hugo couple mx
8
2026-01-20 via Nuitee
J
Johanan couple mx
10
Pros:

Un buen lugar, limpio y excelente atencion

Cons:

Solo que no pusieron que no tiene estacionamiento

2026-01-18 via Nuitee