Senses Quinta Avenida Adults Only Hotel By Artisan

Hotels
7.8 (64 reviews)
5ta. Av. Norte No. 324 entre 26 y 28 sur , Playa del Carmen , mx

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Facilities

Health or beauty spa nearby
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Lift / Elevator
Express check-in/check-out
Safety deposit box
Tour desk
Hot tub/Jacuzzi
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Comfortable rooms
Cons:
Dirty facilities
Issues with certain amenities
Breakfast timing issues

Categories

Cleanliness
5.28
Review mentions a very dirty facility and unclean elevator.
Service
8.75
Multiple reviews praise staff for being kind and helpful.
Location
9.29
Excellent location near restaurants and on 5th avenue.
Room Quality
7.74
Some reviews mention comfortable rooms but issues with amenities like the jacuzzi.
Amenities
6.77
Issues reported with amenities like the jacuzzi and slow service at breakfast.
Value for Money
8.23
Some value perceived, but issues with amenities might affect overall value.
Food and Beverage
8.28
Breakfast options are praised, but timing could be improved.
Overall Experience
8.05
Guests enjoyed their overall experience despite some specific issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 20:51

Property Description

Luxurious Accommodations
Indulge in stylish rooms with private hot tubs, free Wi-Fi, and modern amenities for a comfortable stay.

Infinity Pool with Stunning Views
Relax and unwind by the infinity pool overlooking Playa del Carmen’s 5th Avenue, perfect for a refreshing dip or sunbathing.

Prime Location for Dining and Entertainment
Explore a variety of international restaurants and vibrant bars just steps away on 5th Avenue, ensuring a lively and convenient stay.

Book now for an unforgettable adults-only getaway at Senses Quinta Avenida By Artisan.

Important information:

Please note that adults are considered those guests 18 years old or older.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.8
Based on 64 reviews
Cleanliness: 5.28
Service: 8.75
Location: 9.29
Room Quality: 7.74
Amenities: 6.77
Value for Money: 8.23
Food and Beverage: 8.28
Overall Experience: 8.05
J
Jaël • couple • nl
8
2026-03-23 • via Nuitee
S
Serena • couple • it
9
Ottima scelta, ci tornerei
Pros:

Camera e bagno grandi, abbiamo richiesto una stanza silenziosa e ci hanno assegnato una stanza sull’intero che effettivamente era molto silenziosa, pur trovandosi l’hotel sulla quinta avenida, posizione ottima, comodissimo stare sulla via pedonale dove c’è tutto, c’era anche un drink offerto al bar sul rooftop, lo staff gentile e disponibile, ci riempivano la borraccia tutti i giorni su richiesta e ci hanno indicato un contatto per i tour e le escursioni

Cons:

Ci è piaciuto ma l’unica cosa è che wc e doccia sono separati dal resto da due porte di vetro trasparente che quindi non dà privacy, devi essere molto in confidenza con il compagno di stanza, basterebbe opacizzare il vetro o attaccare una pellicola

2026-03-15 • via Nuitee
S
Sharna • couple • ca
10
2026-03-15 • via Nuitee
S
Sharna • couple • ca
10
We have stayed here four times and keep coming back. The staff are all excellent and very attentive to the needs of the
Pros:

We have stayed here before and keep coming back

2026-03-14 • via Nuitee
M
Michelle • solo_traveller • us
7
Take your money upfront and don’t ask me for money when I leave
Pros:

5th Ave

Cons:

I don’t like that you have to pay taxes when you leave when you just pay all that money in US dollars to stay there and they tell you oh you still owe more money

2026-03-09 • via Nuitee
T
Tania • couple • cl
9
2026-03-01 • via Nuitee
J
Jozef • couple • de
5
2026-02-25 • via Nuitee
A
Anna • extended_group • dk
10
Pros:

Virkelig dejligt hotel, som oversteg vores forventninger. Ligger ned til 5th avenue, men der er ikke meget støj. Virkelig sødt personale og dejlige værelser. Vi kommer klart igen!

2026-02-23 • via Nuitee
G
Guerrero • couple • mx
10
Pros:

Calidez del personal para trato al huésped, todo Excelente

2026-02-12 • via Nuitee
J
Johana • solo_traveller • mx
10
2026-02-11 • via Nuitee
C
Checcoli • couple • it
9
Pros:

Posizione centrale e vicino alla spiaggia

Cons:

Camera con affaccio interno

2026-02-08 • via Nuitee
S
Scarla • solo_traveller • us
8
Pros:

Location was right on 5th Avenue.

Cons:

The room didn't have a comforter.

2026-01-26 • via Nuitee
G
Giovanni • couple • it
7
2026-01-21 • via Nuitee
H
Hugo • couple • mx
8
2026-01-20 • via Nuitee
J
Johanan • couple • mx
10
Pros:

Un buen lugar, limpio y excelente atencion

Cons:

Solo que no pusieron que no tiene estacionamiento

2026-01-18 • via Nuitee
M
Melissa • couple • ar
7
2026-01-13 • via Nuitee
D
DAVIDE • couple • it
6
Consiglio solo per la posizione, tutto il resto NO!
Pros:

Eccellente la posizione e la comodità del letto!

Cons:

Struttura in generale molto molto sporca l’ascensore mai stato pulito, pur avendo pagato in più per avere la stanza con l’idromassaggio (ovviamente a nostra scelta) non abbiamo potuto usufruirne data la sporcizia allego foto. Doccia da riparare, il flusso d’acqua usciva veramente molto molto molto lento.

2026-01-04 • via Nuitee
S
Sharna • couple • ca
10
Great place on 5th avenue
Pros:

Great location, small boutique hotel but large rooms, views of 5th ave available. Clean well maintained hotel, good breakfast offered daily for extra.
Staff are great, can speak English, easy to talk to, all staff go over and beyond to make your stay great. We will be back in February 2026

2025-12-14 • via Nuitee
S
Sharna • couple • ca
10
Lovely hotel!
Pros:

Clean hotel, adult only very intimate only 22 rooms, breakfast is excellent with several options. Staff are very kind and helpful
Love the location close to good restaurants and an Oxxo store. We’ve stayed here 3 times and will be back again in February 2026

2025-12-12 • via Nuitee
S
Sharna • couple • ca
10
Excellent hotel!
Pros:

The staff are all phenomenal!
They’re so kind and helpful, eager to help to ensure your stay is comfortable.
The location of hotel is close to restaurants noise is minimal, your right on 5th avenue you have to expect some noise.

2025-12-12 • via Nuitee