Senses Quinta Avenida Adults Only Hotel By Artisan

Hotels
7.8 (58 reviews)
5ta. Av. Norte No. 324 entre 26 y 28 sur , Playa del Carmen , mx

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Facilities

Health or beauty spa nearby
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Lift / Elevator
Express check-in/check-out
Safety deposit box
Tour desk
Hot tub/Jacuzzi
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Comfortable rooms
Cons:
Dirty facilities
Issues with certain amenities
Breakfast timing issues

Categories

Cleanliness
5.28
Review mentions a very dirty facility and unclean elevator.
Service
8.75
Multiple reviews praise staff for being kind and helpful.
Location
9.29
Excellent location near restaurants and on 5th avenue.
Room Quality
7.74
Some reviews mention comfortable rooms but issues with amenities like the jacuzzi.
Amenities
6.77
Issues reported with amenities like the jacuzzi and slow service at breakfast.
Value for Money
8.23
Some value perceived, but issues with amenities might affect overall value.
Food and Beverage
8.28
Breakfast options are praised, but timing could be improved.
Overall Experience
8.05
Guests enjoyed their overall experience despite some specific issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 20:51

Property Description

Luxurious Accommodations
Indulge in stylish rooms with private hot tubs, free Wi-Fi, and modern amenities for a comfortable stay.

Infinity Pool with Stunning Views
Relax and unwind by the infinity pool overlooking Playa del Carmen’s 5th Avenue, perfect for a refreshing dip or sunbathing.

Prime Location for Dining and Entertainment
Explore a variety of international restaurants and vibrant bars just steps away on 5th Avenue, ensuring a lively and convenient stay.

Book now for an unforgettable adults-only getaway at Senses Quinta Avenida By Artisan.

Important information:

Please note that adults are considered those guests 18 years old or older.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.8
Based on 58 reviews
Cleanliness: 5.28
Service: 8.75
Location: 9.29
Room Quality: 7.74
Amenities: 6.77
Value for Money: 8.23
Food and Beverage: 8.28
Overall Experience: 8.05
J
Jozef • couple • de
5
2026-02-25 • via Nuitee
A
Anna • extended_group • dk
10
Pros:

Virkelig dejligt hotel, som oversteg vores forventninger. Ligger ned til 5th avenue, men der er ikke meget støj. Virkelig sødt personale og dejlige værelser. Vi kommer klart igen!

2026-02-23 • via Nuitee
G
Guerrero • couple • mx
10
Pros:

Calidez del personal para trato al huésped, todo Excelente

2026-02-12 • via Nuitee
J
Johana • solo_traveller • mx
10
2026-02-11 • via Nuitee
C
Checcoli • couple • it
9
Pros:

Posizione centrale e vicino alla spiaggia

Cons:

Camera con affaccio interno

2026-02-08 • via Nuitee
S
Scarla • solo_traveller • us
8
Pros:

Location was right on 5th Avenue.

Cons:

The room didn't have a comforter.

2026-01-26 • via Nuitee
G
Giovanni • couple • it
7
2026-01-21 • via Nuitee
H
Hugo • couple • mx
8
2026-01-20 • via Nuitee
J
Johanan • couple • mx
10
Pros:

Un buen lugar, limpio y excelente atencion

Cons:

Solo que no pusieron que no tiene estacionamiento

2026-01-18 • via Nuitee
M
Melissa • couple • ar
7
2026-01-13 • via Nuitee
D
DAVIDE • couple • it
6
Consiglio solo per la posizione, tutto il resto NO!
Pros:

Eccellente la posizione e la comodità del letto!

Cons:

Struttura in generale molto molto sporca l’ascensore mai stato pulito, pur avendo pagato in più per avere la stanza con l’idromassaggio (ovviamente a nostra scelta) non abbiamo potuto usufruirne data la sporcizia allego foto. Doccia da riparare, il flusso d’acqua usciva veramente molto molto molto lento.

2026-01-04 • via Nuitee
S
Sharna • couple • ca
10
Great place on 5th avenue
Pros:

Great location, small boutique hotel but large rooms, views of 5th ave available. Clean well maintained hotel, good breakfast offered daily for extra.
Staff are great, can speak English, easy to talk to, all staff go over and beyond to make your stay great. We will be back in February 2026

2025-12-14 • via Nuitee
S
Sharna • couple • ca
10
Lovely hotel!
Pros:

Clean hotel, adult only very intimate only 22 rooms, breakfast is excellent with several options. Staff are very kind and helpful
Love the location close to good restaurants and an Oxxo store. We’ve stayed here 3 times and will be back again in February 2026

2025-12-12 • via Nuitee
S
Sharna • couple • ca
10
Excellent hotel!
Pros:

The staff are all phenomenal!
They’re so kind and helpful, eager to help to ensure your stay is comfortable.
The location of hotel is close to restaurants noise is minimal, your right on 5th avenue you have to expect some noise.

2025-12-12 • via Nuitee
S
Sharna • couple • ca
10
Will return again
Pros:

Location is awesome, service by all staff is great. New breakfast menu is very tasty and plentiful.
We’ve been here before and keep returning, sweet hotel, small but nice and well maintained

2025-12-04 • via Nuitee
J
JUAN • couple • us
4
Desagradable
Pros:

La vista d su piscina

Cons:

Tuve que dejarlo dias antes d terminar mi reservacion ya q aunque me cambiaron de cuarto ambos no funcionaba bien el AC y ya estaba pagado todo, asi qué fue un pago perdido

2025-11-22 • via Nuitee
J
Jessica • solo_traveller • mx
9
Pros:

La ubicación y el personal

Cons:

El elevador fallo, el desayuno estaba crudo

2025-11-21 • via Nuitee
A
Anabella • couple • ar
8
Buen lugar
Pros:

La atención del personal. Agustina y Marcelo fueron muy amables y atentos en todo momento! La habitación cómoda. Nos prestaron sombrilla para la playa (muy necesario!). Al momento del check out, como faltaban varias horas para entrar en el otro hospedaje, nos permitieron dejar el equipaje y usar las instalaciones hasta el momento de tener que irnos.

Cons:

Podrían mejorar: el horario de comienzo del desayuno. Comienza 8.30 y si tenés excursiones te lo perdés. Por otro lado, estaría bueno que haya más personal, había una sola persona preparando (siempre MUY rico, eso sí) y sirviendo el desayuno, con lo cual demorábamos mucho. También podrían agregar un poco más de variedad, todas las opciones eran a base de huevos...
Si bien la ubicación es muy buena, al estar sobre la 5ta avenida, se escucha mucho el ruido de la calle. A nosotros no nos molestó, pero es algo a tener en cuenta.

2025-11-18 • via Nuitee
B
bruno • couple • fr
7
Pros:

L accueil de l équipe. Merci surtout à Augustina pour son sourire, son dynamisme. Une bonne équipe.
Piscine et abords sympas.

Cons:

Jaccuzi dans la chambre qui ne fonctionnait pas.
Ménage correct suivant les jours .
Bel hôtel qui a besoin de quelques travaux

2025-11-16 • via Nuitee
V
Victor • couple • mx
8
Puede mejorar
Pros:

La atención del personal.
Habitacion cómoda
Terraza cómoda
Ubicación excelente

Cons:

Las bicicletas solo servía una
La tina de hidromasaje no funcionaba bien
El desayuno tardaba mucho
Las tarjetas tenían problemas

2025-10-24 • via Nuitee