SERENA Casas de Montaña by Visionnaire

Hotels
6 (5 reviews)
Avenida Perito Moreno 2014 , Neuquén , ar

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Facilities

Offsite parking discounted rates available
Terrace
Family rooms
Hot tub/Jacuzzi
Non-smoking throughout
Free wired internet
Self parking (surcharge)
Offsite parking discounted rates available
Internet access
Japanese garden
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Nice play area
Cons:
Cleanliness issues
Room quality not as expected
Waiting time for service

Categories

Cleanliness
3.89
Not clean according to feedback in the reviews.
Service
7.86
Staff described as very kind and accommodating.
Location
7.9
Good location mentioned in multiple reviews.
Room Quality
4.85
Rooms were not up to expectations, especially in the case of the replacement accommodation.
Amenities
5.88
Play area noted as a positive, but overall lacking.
Value for Money
5.84
Expectations not met based on accommodations received compared to what was booked.
Food and Beverage
5.89
Not mentioned in the reviews. Standard quality for this hotel tier.
Overall Experience
5.86
Mixed reviews with significant issues but some positives noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 23:21

Property Description

Spectacular Mountain Views
Enjoy breathtaking scenery right from your window with stunning mountain views at SERENA Casas de Montaña by Visionnaire.

Fully Equipped Kitchen
Prepare delicious meals in the comfort of your own space with a fully equipped kitchen provided in all units.

Convenient Location
Located just a short distance from Playa San Martin and National Park Lanin, our aparthotel is the perfect base for your adventures in San Martín de los Andes.

Book now to experience the charm and comfort of SERENA Casas de Montaña by Visionnaire!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:

Location

Guest Reviews

6
Based on 5 reviews
Cleanliness: 3.89
Service: 7.86
Location: 7.9
Room Quality: 4.85
Amenities: 5.88
Value for Money: 5.84
Food and Beverage: 5.89
Overall Experience: 5.86
R
Ricardo • extended_group • py
8
2025-08-29 • via Nuitee
D
Diego Fernando • extended_group • ar
10
impecable todo hermosa cabaña en un barrio hermoso y excelente ubicación. el personal es muy amable y la sala de juegos
Pros:

hermosa cabaña de excelente ubicación. los chicos que te atienden en antares para eñ check in super amables

Cons:

todo impecable

2025-08-29 • via Nuitee
R
Raúl • family_with_children • ar
7
Agradable
Pros:

Ubicación
Play room
Comodidades

Cons:

Colchones de las camas

2025-08-18 • via Nuitee
P
paola • extended_group • ec
1
La atención en este lugar fue pésima. Tuvimos que esperar más de una hora para que nos cobraran y no nos informaron sobr
Pros:

La ubicación no es mala, lo único que rescataría

Cons:

No es limpio, no es cómodo, no tiene lo indispensable para estar ahí.

2025-08-02 • via Nuitee
G
Gerardo • family_with_children • ar
4
Que pasó: Error de Booking o de Vissionaire????
Pros:

Fuimos derivados a otro lugar, porque hubo un error con la reserva. No pudimos hospedarnos en Serena!! Booking confirmó, pero el propietario nos derivó a otro lugar, a Cabaña los álamos.

Cons:

El reemplazo fue en un apart viejo (con algunas mejoras mínimas). Tiene muchos detalles de limpieza y con algunas instalaciones precarias; como duchas , cocina, alfombras de dormitorios, etc! .. no era lo que reservamos y no quedamos conformes con el cambio que nos hicieron. Solo mejoró el lugar por la cercanía al centro. En el resto perdimos!!!

2025-07-13 • via Nuitee