Intimo Hotel Los Heroes

Hotels
6.5 (30 reviews)
Avenida Manuel Rodríguez Manuel Rodriguez Norte 21 , Santiago , cl

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Room service
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Hand sanitizer in guest room and key areas
Fire extinguishers
Invoice provided
See all facilities

Review Highlights

Pros:
Como fue para una estadía corta, relacionado al costo-beneficio.
Amabilidad del personal.
Cons:
Mala atención y limpieza deficiente.
Problemas con la calidad de las habitaciones.

Categories

Cleanliness
4.33
Repeated mentions of poor cleanliness and hygiene standards.
Service
8.3
General positive sentiment about staff friendliness, although some negatives noted.
Location
8.34
Conveniently located near metro with a good central position.
Room Quality
5.29
Issues with room conditions, including noise, lack of windows, and outdated linens.
Amenities
5.32
Limited amenities noted; for the price, basic expectations are not met.
Value for Money
6.78
Affordable pricing given the location, but significant drawbacks exist.
Food and Beverage
6.83
No specific mentions found, assumed acceptable for this tier.
Overall Experience
6.8
Mixed sentiment overall; good location but many areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 05:30

Property Description

Prime Location in Santiago
Intimo Hotel Los Heroes is conveniently located near major attractions such as the Museum of Pre-Columbian Art and Santa Lucia Hill.

Modern Amenities
Each room at our hotel is equipped with a flat-screen TV, private bathroom, and complimentary toiletries ensuring a comfortable stay for our guests.

Convenience at Your Fingertips
Enjoy the convenience of free private parking, room service, and a 24-hour front desk during your stay at Intimo Hotel Los Heroes.

Experience comfort and convenience at Intimo Hotel Los Heroes. Book your stay now to explore Santiago hassle-free.

Check-in and check-out hours:

Location

Guest Reviews

6.5
Based on 30 reviews
Cleanliness: 4.33
Service: 8.3
Location: 8.34
Room Quality: 5.29
Amenities: 5.32
Value for Money: 6.78
Food and Beverage: 6.83
Overall Experience: 6.8
M
Muñoz tapia • solo_traveller • cl
10
2026-03-07 • via Nuitee
M
Muñoz tapia • solo_traveller • cl
10
2026-03-07 • via Nuitee
M
Muñoz tapia • solo_traveller • cl
10
Pros:

Lo cómodo y la tranquilidad

Cons:

Que decía que la hora de salida era a las 12 y no era haci

2026-03-07 • via Nuitee
J
jimenez • solo_traveller • co
1
Pros:

La ubicación

Cons:

No había internet

2026-03-05 • via Nuitee
A
Alejandro • solo_traveller • cl
10
2026-03-04 • via Nuitee
G
Gabriel • solo_traveller • br
4
No
Pros:

Português (melhorado)
Nas fotos é mostrado um quarto comum com janela, mas me colocaram em um quarto muito ruim, sem janelas e com forte cheiro de cloro. Deu para dormir, porém a sensação claustrofóbica é grande e o ambiente passa uma energia um pouco desagradável.

English
The photos show a standard room with a window, but I was placed in a very poor room with no windows and a strong chlorine smell. I was able to sleep, but the claustrophobic feeling is significant and the atmosphere feels somewhat unpleasant.

Español
En las fotos se muestra una habitación estándar con ventana, pero me asignaron una habitación muy mala, sin ventanas y con un fuerte olor a cloro. Pude dormir, pero la sensación claustrofóbica es grande y el ambiente se siente algo desagradable.

Cons:

Português (melhorado)
Nas fotos é mostrado um quarto comum com janela, mas me colocaram em um quarto muito ruim, sem janelas e com forte cheiro de cloro. Deu para dormir, porém a sensação claustrofóbica é grande e o ambiente passa uma energia um pouco desagradável.

English
The photos show a standard room with a window, but I was placed in a very poor room with no windows and a strong chlorine smell. I was able to sleep, but the claustrophobic feeling is significant and the atmosphere feels somewhat unpleasant.

Español
En las fotos se muestra una habitación estándar con ventana, pero me asignaron una habitación muy mala, sin ventanas y con un fuerte olor a cloro. Pude dormir, pero la sensación claustrofóbica es grande y el ambiente se siente algo desagradable.

2026-02-23 • via Nuitee
P
Pablo • couple • cl
5
2026-02-10 • via Nuitee
J
Jonathan • solo_traveller • cl
1
2026-02-09 • via Nuitee
L
Luis • solo_traveller • cl
1
Pros:

Nada

Cons:

No me gusto el trato

2026-01-28 • via Nuitee
L
Lucas • solo_traveller • ar
1
2026-01-26 • via Nuitee
C
carlos fernando • solo_traveller • cl
9
2026-01-24 • via Nuitee
A
Alicia Cristina • solo_traveller • cl
5
2026-01-21 • via Nuitee
M
Marcelo • solo_traveller • cl
7
Buena alternativa
Pros:

Lo cerca del metro

Cons:

Tener ventana al exterior

2026-01-19 • via Nuitee
A
Alexandra Ximena • couple • cl
10
Pros:

Todo se veía bonito

Cons:

Que no se llegó a concretar

2026-01-02 • via Nuitee
P
Pascual • solo_traveller • cl
7
Pros:

Atención cordial

Cons:

Dificulta para usar tv

2025-12-17 • via Nuitee
M
marina • solo_traveller • br
7
Pros:

O custo benefício é bom e o atendente foi muito gential. O problema é que fiquei em um quarto que não tinha janela!
E o barulho dos corredores ressoava no quarto. Mas como foi para uma estadia curta, valeu!

Cons:

A falta de janela no quarto e a roupa de cama um pouco antiga/surrada. Mas o hotel é barato. Então não dá para esperar luxo!

2025-12-11 • via Nuitee
M
Morales Diaz • solo_traveller • cl
9
2025-12-10 • via Nuitee
G
Gaston • solo_traveller • cl
8
2025-12-08 • via Nuitee
L
Lorena • solo_traveller • cl
6
2025-11-02 • via Nuitee
C
Cecilia • solo_traveller • cl
3
Mala experiencia
Pros:

El Hotel está muy mal tenido. No hacen limpieza diaria, no hacen cambio de sábanas ni toallas. No cuentan con secador de pelo y el cable sólo funcionó el primer día.

Cons:

El aseo pésimo, no limpian, cero higiene. No cuentan con servicio de TV ni aseo.

2025-10-18 • via Nuitee