Hotel Casona María Elena

Hotels
8.8 (18 reviews)
Calle 27 no 8 , Palenque , mx

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Room service
Terrace
Family rooms
Pets allowed
Non-smoking throughout
Front desk (limited hours)
Free wired internet
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Review Highlights

Pros:
Clean and comfortable rooms
Great location
Cons:
Lack of basic amenities like shampoo
Inconsistent room comfort

Categories

Cleanliness
8.44
Rooms were clean but some issues mentioned regarding amenities like shampoo.
Service
9.41
Excellent service mentioned, though there were some concerns regarding room comfort.
Location
9.45
Great location, centrally located and close to parks and shopping.
Room Quality
8.4
Comfortable beds, but issues with mattress quality and room assignments noted.
Amenities
7.93
Lack of basic amenities like shampoo and towels.
Value for Money
8.89
Standard quality for this hotel tier.
Food and Beverage
8.94
Standard quality for this hotel tier.
Overall Experience
8.91
A generally positive experience with some room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 00:43

Property Description

Charming Garden Atmosphere
Experience tranquility in our lush garden surroundings, offering a peaceful escape from the city hustle.

Comfortable Rooms with Modern Amenities
Relax in our air-conditioned rooms equipped with free WiFi and flat-screen TVs, providing a comfortable stay for our guests.

Convenience at Your Fingertips
Enjoy the convenience of our 24-hour front desk and terrace, ensuring all your needs are met during your stay.

Book your serene getaway at Casona Doña María Elena and indulge in a blend of comfort and convenience.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 01:00 PM

Location

Guest Reviews

8.8
Based on 18 reviews
Cleanliness: 8.44
Service: 9.41
Location: 9.45
Room Quality: 8.4
Amenities: 7.93
Value for Money: 8.89
Food and Beverage: 8.94
Overall Experience: 8.91
P
Proverbs 3:9 • extended_group • us
10
Warm staff!
Pros:

Hospitality!

Cons:

No complaints!

2026-03-23 • via Nuitee
I
Idoia • couple • es
7
2026-03-08 • via Nuitee
A
ale • couple • us
10
2026-03-06 • via Nuitee
V
Victor Manuel • solo_traveller • mx
10
2026-02-25 • via Nuitee
V
Victor Eduardo • extended_group • mx
4
Esperaba más
Pros:

Ubicación

Cons:

Atención y check in

2026-02-23 • via Nuitee
C
Carlos W. • couple • gt
8
2026-01-21 • via Nuitee
L
Luis Alejandro • family_with_children • gt
8
Pros:

Es un lugar céntrico y la atención fue muy buena

Cons:

Fuimos alojados en diferentes lugares y la poca comodidad de los cuartos.

2026-01-19 • via Nuitee
B
Brandt • couple • us
10
Very welcoming hotel
Pros:

Staff amazing

Cons:

No refrigerator

2026-01-06 • via Nuitee
L
Laura • couple • mx
8
Mejor precio
Pros:

La ubicación

Cons:

No tiene estacionamiento

2025-12-20 • via Nuitee
R
Rodas • couple • mx
8
2025-12-03 • via Nuitee
O
Olivia • extended_group • mx
6
Faltan algunas cosas para mejorar
Pros:

Fácil de encontrar y frente al río

Cons:

Falta shampoo, colchones cómodos, renovar las toallas, poner tapa al inodoro.

2025-11-27 • via Nuitee
V
Victor Manuel • solo_traveller • mx
10
2025-11-22 • via Nuitee
D
Daniela • family_with_children • mx
8
Cons:

Hay que solicitar la limpieza directamente a recepción

2025-11-14 • via Nuitee
C
Cassandra • family_with_children • us
10
Clean, nice location, ample sleeping space even for a family of 5. Walkable to Chedraui and park.
Pros:

The property was nice and relaxing. It was close to centro and walkable to Chedraui! The rooms were clean and comfortable with hot showers and nice beds. Right next to a children’s play park!

2025-11-12 • via Nuitee
R
Rosado • extended_group • mx
9
Pros:

Bien todo

Cons:

K el control de la tele no funcionó

2025-07-15 • via Nuitee
S
Sherri • young couple • us
10
Exceptional
Pros:

Great staff and great location. Lovely courtyard. On the river close to stores and restaurants.

Cons:

Beds were a challenge. We had two twins and one double in our room. The double bed was comfortable. A/C took a while to cool the room.

2025-04-17 • via Nuitee
F
Frysiek • young couple • us
8
I would stay here again - very convenient
Pros:

Great location, very secure with car inside locked gate.

Cons:

No hot water. Very worn sheets

2025-01-12 • via Nuitee
E
Eric • review category business travellers • us
8
Economic stay at a great location.
Pros:

Great price and location. They have a 24-hr coffee - kitchenette area which was very nice.

Cons:

The air conditioner did not work in one of the rooms.

2024-11-26 • via Nuitee
D
Dahimy • review category business travellers • us
10
Exceptional
2024-09-03 • via Nuitee