Axkan Arte Hotel Tuxtla

Hotels
7.9 (917 reviews)
Av 4ta Norte Oriente entre 3ra y 4ta Oriente Norte San Marcos , Tuxtla Gutiérrez , mx

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Beautiful artwork
Lovely pool area
Good location
Great breakfast
Cons:
Lack of hot water
Inconsistent cleanliness
Unmotivated staff
Limited restaurant hours

Categories

Cleanliness
6.68
Multiple reviews mentioned poor cleanliness, including dirty bathrooms and unclean towels.
Service
8.15
Service was generally acceptable, although there were reports of unmotivated staff at times.
Location
8.69
The location was frequently praised for being convenient.
Room Quality
7.14
Rooms were generally comfortable, though some issues were noted with cleanliness and amenities.
Amenities
8.17
Amenities like the pool and breakfast were highlighted as positive.
Value for Money
8.13
Guests noted good value for what they paid.
Food and Beverage
8.18
Breakfast was frequently praised as delicious and a highlight of the stay.
Overall Experience
8.05
Overall, the experience was mixed with both positive and negative aspects, leading to a balanced score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 21:00

Property Description

Luxurious Accommodation and Convenient Location

Relax by the Pool and Explore Nearby Attractions

Modern Amenities and Exceptional Service

Experience the perfect blend of comfort and convenience at Axkan Arte Hotel Tuxtla. Unwind by the outdoor swimming pool or explore attractions like San Marcos Cathedral and La Marimba Park just a stone's throw away. With well-appointed rooms featuring air conditioning, flat-screen TVs, and picturesque pool views, your stay is bound to be memorable. Enjoy a delicious meal at the on-site restaurant or take advantage of the free WiFi and room service. Whether you're here for leisure or business, our 4-star hotel with a tour desk and 24-hour front desk ensures a hassle-free experience. Book now for an unforgettable stay in Tuxtla Gutiérrez.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.9
Based on 917 reviews
Cleanliness: 6.68
Service: 8.15
Location: 8.69
Room Quality: 7.14
Amenities: 8.17
Value for Money: 8.13
Food and Beverage: 8.18
Overall Experience: 8.05
A
Armando • family_with_children • us
6
Nice staff clean good location but no hot water is unacceptable
Pros:

It was very clean

Cons:

No hot water even after I brought it to their attention they said they’d fix it but they never did won’t recommend

2026-07-16 • via Nuitee
A
Andriani • solo_traveller • mx
9
Responder
Pros:

Habitación cómoda, la vista a la alberca, excelente, buen mobiliario y buena ubicación

Cons:

Personal amable, pero mala atención para responder mensajes, llamadas y atención de solicitudes como clave de wi-fi o respuesta de facturación

2026-07-15 • via Nuitee
M
Marta • couple • ie
4
2026-07-14 • via Nuitee
Q
Quentin • extended_group • be
9
Pros:

Tout

Cons:

Fuite dans le toit dans une des chambres

2026-07-13 • via Nuitee
D
De la cruz Martínez • solo_traveller • mx
8
Pros:

La habitación y claro la alberca

Cons:

La recepcionista de muy mal carácter se molestaba por solicitar lo básico del diario para la habitación y lo que se utiliza personalmente

2026-07-11 • via Nuitee
Z
Zapata • solo_traveller • mx
10
2026-07-10 • via Nuitee
C
Carlos Joel • solo_traveller • mx
10
Pros:

El aseo de los cuartos y la comodidad de las camas

Cons:

Nada

2026-07-10 • via Nuitee
R
rojas • couple • mx
9
Pros:

La ubicación

Cons:

Le hace falta un poco de mantenimiento y no tuvimos agua caliente.

2026-07-09 • via Nuitee
M
Moreno • solo_traveller • mx
10
Muy recomendable
Pros:

Excelente ubicación, muy cómodo, muy limpio, muy tranquilo para pasar una estadía excelente en familia muy recomendable

2026-07-03 • via Nuitee
A
ALFREDO • couple • mx
8
Pros:

The pool

Cons:

The entrance was not looking good

2026-06-28 • via Nuitee
L
Laura • solo_traveller • mx
8
Pros:

Me gustó la ubicación y la decoración del Hotel muy bonito

Cons:

No hay esmero en la limpieza cuando te quedas varios días el primer día muy limpio pero posteriormente como que no y nunca hubo agua caliente después de eso todo muy bien

2026-06-28 • via Nuitee
E
Esther • extended_group • us
10
Very nice place
Pros:

Very nice and peaceful

Cons:

The location is not close to the downtown and is little harder to find taxis

2026-06-19 • via Nuitee
E
Esther • extended_group • us
10
2026-06-19 • via Nuitee
D
Díaz • solo_traveller • mx
9
2026-06-19 • via Nuitee
S
Saldaña Dichi • couple • mx
4
Cons:

RESERVE UNA HABITACIÓN CERCA DE LA PISCINA, MANDE CORRE Y ME COMUNIQUE VIA TELEFONICA PARA CORROBORAR LA RESERVA Y CUANDO LLEGUE, LA HABITACIÓN QUE HABIA RESERVADO YA LA TENIAN OCUPADA

2026-06-15 • via Nuitee
Z
Zurita • solo_traveller • mx
8
Pros:

La alberca 👙

Cons:

QUE NO TENIA VENTANA Y TENIA UN TRAGA LUZ Y ERA MUY CLARO, NO PERMITÍA DISFRUTAR

2026-06-15 • via Nuitee
G
Guadalupe • solo_traveller • mx
7
Pros:

Están bonitas las instalaciones la alberca muy bien

Cons:

Que no hicieron aseo en la habitación y el baño no tiene agua en la taza, reportamos y pasamos todo el día esperando nunca llegaron a checarlo

2026-06-11 • via Nuitee
C
camacho falconi • solo_traveller • mx
7
Pros:

Ubicación

Cons:

Habían bichitos en el cuarto no tenían vidrios la ventana del baño

2026-06-08 • via Nuitee
I
Ivan • solo_traveller • mx
9
2026-06-06 • via Nuitee
B
Billy • solo_traveller • gt
6
Pros:

La alberca

Cons:

Agua fria en la regadera

2026-06-06 • via Nuitee