Axkan Arte Hotel Tuxtla

Hotels
7.9 (873 reviews)
Av 4ta Norte Oriente entre 3ra y 4ta Oriente Norte San Marcos , Tuxtla Gutiérrez , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Luggage storage
Tour desk
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Beautiful artwork
Lovely pool area
Good location
Great breakfast
Cons:
Lack of hot water
Inconsistent cleanliness
Unmotivated staff
Limited restaurant hours

Categories

Cleanliness
6.68
Multiple reviews mentioned poor cleanliness, including dirty bathrooms and unclean towels.
Service
8.15
Service was generally acceptable, although there were reports of unmotivated staff at times.
Location
8.69
The location was frequently praised for being convenient.
Room Quality
7.14
Rooms were generally comfortable, though some issues were noted with cleanliness and amenities.
Amenities
8.17
Amenities like the pool and breakfast were highlighted as positive.
Value for Money
8.13
Guests noted good value for what they paid.
Food and Beverage
8.18
Breakfast was frequently praised as delicious and a highlight of the stay.
Overall Experience
8.05
Overall, the experience was mixed with both positive and negative aspects, leading to a balanced score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 21:00

Property Description

Luxurious Accommodation and Convenient Location

Relax by the Pool and Explore Nearby Attractions

Modern Amenities and Exceptional Service

Experience the perfect blend of comfort and convenience at Axkan Arte Hotel Tuxtla. Unwind by the outdoor swimming pool or explore attractions like San Marcos Cathedral and La Marimba Park just a stone's throw away. With well-appointed rooms featuring air conditioning, flat-screen TVs, and picturesque pool views, your stay is bound to be memorable. Enjoy a delicious meal at the on-site restaurant or take advantage of the free WiFi and room service. Whether you're here for leisure or business, our 4-star hotel with a tour desk and 24-hour front desk ensures a hassle-free experience. Book now for an unforgettable stay in Tuxtla Gutiérrez.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.9
Based on 873 reviews
Cleanliness: 6.68
Service: 8.15
Location: 8.69
Room Quality: 7.14
Amenities: 8.17
Value for Money: 8.13
Food and Beverage: 8.18
Overall Experience: 8.05
A
Alejandra • solo_traveller • mx
9
Pros:

La accesibilidad

Cons:

Todo bien

2026-04-18 • via Nuitee
S
Sagundo solis • couple • mx
10
Pros:

Todo

2026-04-17 • via Nuitee
B
Barua • solo_traveller • pe
9
Pros:

La piscina ybla habitaciln cercana a la piscina

Cons:

La entrada no va con el htel, mejorar el ingreso

2026-04-15 • via Nuitee
E
Enrique • couple • mx
7
Pros:

La cama muy espaciosa el colchón super cómodo, pero cuando levantamos la sabana y el cubre colchón no encontramos con 2 chinches, lo bueno que estaban muertas. Lo demás super regular.

Cons:

Ya lo describí arriva.d

2026-04-10 • via Nuitee
M
Marcela • extended_group • mx
10
Mejoras
Pros:

Excelente servicio, lugar, céntrico, todo

Cons:

A lo mejor un poco de iluminación en las habitaciones

2026-04-10 • via Nuitee
A
ANA CRISTINA • family_with_children • mx
9
Pros:

Las habitaciones son agradables y amenas

2026-04-08 • via Nuitee
M
Maribel • couple • mx
5
Aceptable
Pros:

Las camas y almohadas cómodas.

Cons:

Sucio el cuarto, con cabellos pegados al lado de la puerta.
Sucio el baño, no tenía tapete para la regadera. Las toallas rotas, el agua del lavabo goteaba al piso.
Descuidado todo el hotel, no tenía servicio de restaurante.
El personal amable pero no muy servicial.

2026-04-05 • via Nuitee
Y
Yuli • solo_traveller • us
10
Pros:

La ubicación , una pócima muy linda

Cons:

El personal del lobby,

2026-04-01 • via Nuitee
D
Darina • family_with_children • cz
1
DOUBLE CHARGE - horrible and disappointing experience, be careful
Cons:

Unfortunately, we got scammed with a double charge, extremely disappointing experience…When we checked-in we were told that that they have a problem with a card terminal and we have to pay in cash. So we did and a lady on a reception was about to leave, but we asked at lest for a receipt that we paid, so then she gave it to us. Next day we left the hotel traveling further, and later that day we found out, they charged also our card which was stored in b.com to secure a booking. So we contacted the hotel and asked to refund us on our card referring to the receipt. Hotel has not responded since, not only to us, but neither to b.com. I have already spent a significant time with b.com customer service. Not resolved yet…

2026-03-31 • via Nuitee
M
Marina • couple • es
1
Evitar este hotel
Pros:

La recepcionista es amable y nos ayudó como pudo, y por eso le estamos agradecidos.

Cons:

La habitación que nos dieron no era la que habíamos reservado. Estaba sucia y en muy mal estado. El hotel es decadente, nada que ver con las fotos. Tenían problemas y no había agua en la ducha. La piscina estaba medio llena. No se lo recomendaría a nadie.

2026-03-31 • via Nuitee
S
Soto Gomez • family_with_children • mx
9
Excelente servicio.
Pros:

El servicio excelente, muy buen trato del personal y las instalaciones muy bonitas y centricas.

Cons:

Hubo inconvenientes con el agua de las regaderas y la cama un poco incomoda.

2026-03-31 • via Nuitee
O
Omar • solo_traveller • mx
5
BIEN PERO PUEDE MEJORAR
Pros:

La cama y las almodas muy comodas, buena ubicacion para mis actividades. El personal muy amable eso un 10.

Cons:

No habia agua caliente, las puertas de madera con picaporte se me hace muy inseguro. no habia al menos un ganchito para la ropa, le falta mantenimiento al lugar para que se vea mas agradable.

2026-03-26 • via Nuitee
E
Erick • solo_traveller • mx
10
Pros:

El lugar está muy limpio, personal muy amable y la Alberca está increíble

2026-03-25 • via Nuitee
M
Miguel • extended_group • mx
9
2026-03-24 • via Nuitee
S
San Juan Mendez • couple • mx
10
Pros:

Me gustó todo en el hotel

Cons:

Ninguno

2026-03-24 • via Nuitee
S
Svetlana • couple • ru
5
Pros:

sin desayuno... at night drunk people were in piscina con ropa ... yo me desperte porque ruido...

2026-03-22 • via Nuitee
W
Whitney • family_with_children • lc
3
I cannot recommend this property to anyone else it's outdated.
Pros:

I only spend one night at this hotel and I checked out immediately and haven't gotten my refund which I did apply for.

Cons:

Nothing

2026-03-20 • via Nuitee
M
María • extended_group • mx
10
Pros:

La limpieza
Comodidad de camas

Cons:

La mala recepción de la televisión

2026-03-20 • via Nuitee
P
Pacheco • couple • mx
8
Pros:

Estuvo muy bien no nos dio tiempo de usar la piscina pero pero estuvo excelente para lo que necesitabamos. Fuimos por el concierto de shakira y no nos quedo tan lejos del estadio.

2026-03-19 • via Nuitee
P
Pacheco • couple • mx
7
2026-03-19 • via Nuitee