Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Safety deposit box
Tour desk
Soundproof rooms
Shuttle service (additional charge)
Fruits
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Great service
Good location
Spacious rooms
Cons:
Beach cleanliness
Basic breakfast
Extra charge for beach towels

Categories

Cleanliness
8.14
Rooms were very clean, but some issues noted with beach cleanliness.
Service
9.11
Staff were praised for their helpfulness and service.
Location
9.15
Well-located near main attractions and restaurants.
Room Quality
8.6
Rooms were spacious and well-equipped.
Amenities
8.13
Some amenities like the beach and breakfast were lacking.
Value for Money
8.59
Generally good value, but some charges felt excessive.
Food and Beverage
7.64
Breakfast options were basic and lacking.
Overall Experience
8.61
Overall enjoyable stay with a couple of drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 14:29

Property Description

Luxurious Amenities

The Playa Palms Beach Hotel offers a luxurious experience with its outdoor pool, private beach area, and stunning views of the sea. The hotel is conveniently located near the vibrant 5th Avenue, providing easy access to cafeterias, shops, and nightclubs.

Comfortable Accommodations

All units at the hotel are air-conditioned and feature a seating and/or dining area, along with a flat-screen TV. Some units even come with a kitchen equipped with a toaster. Guests can relax on their balcony or hammocks while enjoying partial sea or garden views.

Convenience at Your Fingertips

Guests can enjoy free WiFi throughout the property and have the option to indulge in spa services. Additionally, a tour desk is available for assistance with planning activities. Don't miss the chance to experience all this and more at Playa Palms Beach Hotel.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.5
Based on 604 reviews
Cleanliness: 8.14
Service: 9.11
Location: 9.15
Room Quality: 8.6
Amenities: 8.13
Value for Money: 8.59
Food and Beverage: 7.64
Overall Experience: 8.61
K
Kenny H. solo_traveller ch
10
Pros:

La gentillesse et le professionnalisme du personnel (merci beaucoup Alfredo pour les conseils), la propreté et la chambre.
Petite plage sympa, dommage qu'on ne puisse pas se baigner à cet endroit. Mais d'autres plages sont proches.

2026-04-17 via Nuitee
G
GUILHERME couple br
10
Perfeita!
Pros:

O Hotel tem uma perfeita localização, ficando próximo a principal rua de Playa. As pessoas, principalmente o Afonso, foram extremamente receptivos, dando dicas de onde visitar e o que comer. O Café da manhã todas as vezes que pedimos estava perfeito e eram entregues pontualmente. Com toda certeza iremos voltar!!

2026-04-16 via Nuitee
K
Kim Nicole solo_traveller us
10
I wrote in other
2026-04-15 via Nuitee
L
lara couple fr
9
Confortable, bien placé et tranquille
Pros:

L’emplacement, le logement très bien équipé, pour encore plus de confort des chaises longues pour se reposer sur la terrasse auraient été un plus, la propreté, la tranquillité et le personnel .

Cons:

Rien

2026-04-13 via Nuitee
J
Jennifer couple us
3
Close to things but that is all it has going for it.
Pros:

The bed was comfortable. Other than the really bad beachfront, the location was amazing. Staff was knowledgeable and friendly.

Cons:

The beach is non-existent and the pool was mediocre. There were kids everywhere and the hammocks on the balconies need to be replaced. They tried to charge us for a stain on the bed that was there when we checked in. We didn't think it was a very big deal and didn't mention it but there was a $30 charge on our bill when we checked out that we had to dispute.

2026-04-13 via Nuitee
G
Gomez solo_traveller mx
8
Pros:

Todo muy bien tanto el personal muy amables y las recamaras muy limpias alberca muy limpia también

Cons:

Lo unico q no me gustó esq cobran muy caras las visitas 30dll por persona seme hace mucho anteriormente me e hospedado en otro hotel y nome cobraban por la visita de mi hijo y de mi nuera q viven ahi en playa

2026-04-13 via Nuitee
T
Timothy extended_group us
10
Lovely spot
Pros:

Lovely location and design. The room was quiet and comfortable. The little beach out front was great to have.

Cons:

Our hammock didn't really work; it was strung too narrow. Also you should know that the beach out front is just a bit of stand with trees and chairs - it's a nice view, but not a full beach.

2026-04-08 via Nuitee
H
Hector couple ch
7
Pros:

Propre et bien placé

Cons:

Pas très beau

2026-04-08 via Nuitee
T
THIERRY couple fr
8
Superbe séjour
Pros:

L’emplacement, la qualité des chambres, le personnel au top

2026-04-04 via Nuitee
M
Marion couple at
9
2026-04-02 via Nuitee
J
Jean-marc couple fr
7
Bel hôtel central et calme
Pros:

Très bien placé,,bord de mer et plein centre, et très calme

Cons:

Manque d informations sur les excursions

2026-04-01 via Nuitee
B
Berta couple us
10
2026-03-31 via Nuitee
C
Clark solo_traveller us
8
Pros:

Older but well maintained.

2026-03-31 via Nuitee
M
Marcin solo_traveller pl
9
Great base to explore Playa del Carmen
Pros:

The service, big room, the balcony, comfy bed, good location

Cons:

Nothing really, all was great

2026-03-28 via Nuitee
A
Adam couple us
9
It was close to center while being on a quiet street and right on the water.
Pros:

The people were so nice and helpful. The room was clean and modest. The pool and beach area were comfortable.

Cons:

We didn’t realize friends couldn’t visit and spend any time without paying a day pass.

2026-03-28 via Nuitee
S
Shaked solo_traveller il
10
2026-03-28 via Nuitee
B
Brian solo_traveller au
7
2026-03-24 via Nuitee
T
Todd couple us
10
Amazing. Alex is the best !!!
Pros:

Staff, cleanliness location

Cons:

Na

2026-03-23 via Nuitee
J
JIM couple ca
8
2026-03-14 via Nuitee
K
Karen couple us
10
All staff were great! Very tasteful and great location!
Pros:

Location and decor and architecture

Cons:

Beach not useable , stairs to unit tricky for older folks

2026-03-11 via Nuitee