Palmarena Rooms & Residences - Long Stay Comfort with Parking, Sauna, Gym & Pool - Steps from 5th Avenue

Hotels
8.8 (118 reviews)
Calle 2 Norte Entre Avenida 30 y 35 , Playa del Carmen , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Sauna
Currency exchange
Solarium
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Value for money
Cons:
Poor cleanliness
Noisy environment
Unstable WiFi

Categories

Cleanliness
5.86
Several reviews reported poor cleanliness and issues leading to a negative experience.
Service
10
Multiple reviews praised the staff for being friendly and attentive.
Location
9.83
Positive comments highlighted convenient and safe access to local attractions.
Room Quality
7.87
Some rooms described positively, but negative comments regarding issues with cleanliness and maintenance.
Amenities
8.82
General appreciation for available amenities, though facilities like WiFi were reported to be unstable.
Value for Money
9.35
Overall, many guests felt that their stay offered good value despite some issues.
Food and Beverage
9.31
No negative sentiment mentioned, treated as standard quality for this hotel tier.
Overall Experience
9.36
While negative experiences were reported, many guests still enjoyed their stays overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 20:06

Property Description

Luxurious Accommodation
PALMARENA by Nah Hotels, located in Playa del Carmen, offers air-conditioned rooms with modern amenities like a coffee machine, fridge, and flat-screen TV. The private bathrooms are equipped with a shower, and guests can enjoy city views from the comfort of their rooms.

Top-Notch Facilities
This hotel boasts a fitness centre, indoor pool, and sauna for guests to relax and unwind. The garden and terrace provide peaceful outdoor spaces, while free WiFi and free private parking add convenience to your stay.

Convenient Location
Situated just 800 metres from Playa del Carmen Beach, with Playacar Beach and ADO International Bus Station within walking distance, PALMARENA by Nah Hotels offers easy access to the city's attractions. Don't miss out on experiencing the best of Playa del Carmen at this exquisite hotel.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 11 years old stay for US$12 per person per night when using an existing bed.
    Children from 12 years old to 17 years old stay for US$19 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 118 reviews
Cleanliness: 5.86
Service: 10
Location: 9.83
Room Quality: 7.87
Amenities: 8.82
Value for Money: 9.35
Food and Beverage: 9.31
Overall Experience: 9.36
N
Nair • solo_traveller • ie
3
I wouldn’t stay there again and told them it was my bday prior.
Pros:

I liked the people where very nice and helpful and they allowed me to leave my bags there while I was away when checked out.

Cons:

No ventilation, cleaning every second day, weird smell. Things we here outdated like trash can for 10$ in Walmart would have make a huge difference. Toilet paper, had to go to the gym next door. Old towels. Bugs bites during the night. Bad WIFI connection.

2026-02-23 • via Nuitee
Y
Youssef • family_with_children • ca
6
J'espérais mieux
Pros:

-Emplacement idéal à pied: 7m de Walmart, 8m de la plage et 10m de la station ADO.
-Personnel sympathique et disponible au besoin.
-Équipement dans la chambre complet si vous souhaitez cuisiner.

Cons:

-Aucune insonorisation sonore, le club derrière l'hôtel met de la musique jusqu'à 2h du matin.
-Nettoyage très moyen, pieds noirs juste après le passage du staff d'entretien.
-Literie vraiment moyenne.

2026-02-23 • via Nuitee
K
Katja • family_with_children • de
9
2026-01-30 • via Nuitee
J
Jacky Donovan • solo_traveller • gb
8
Great pool
Pros:

Big, well equipped room. The guy on reception was very helpful. The pool is fabulous. Large TV.

Cons:

So noisy at night from nearby bars. Bedding could do with bleaching. It's clearly been washed but it's not nice getting into stained sheets.

2026-01-21 • via Nuitee
P
Poggi • family_with_children • ar
8
Cómoda y completa estadía
Pros:

Los amenities dentro del departamento y el trato del personal

Cons:

Que no teníamos la información de como manejarnos con lo que necesitamos. Sugiero que incluyan instrucciones escritas para el uso de los electrodomésticos, un jarro para calentar agua y pela papas/hortalizas.

2026-01-13 • via Nuitee
G
Gabriel • couple • us
7
Roaches and spray
Cons:

I had roaches my entire stay. I want a refund!

2026-01-06 • via Nuitee
D
Dulce Maria • family_with_children • mx
7
2026-01-03 • via Nuitee
R
Ronald • solo_traveller • ca
4
Building had good concept and furnishings but sale/ rental control not appropriate for hotel rooms.
Pros:

The room had modern appliances and furnishings
Good size and could four in a pinch, or a small family
Staff friendly but had no direction from management
Cleaning staff seemed to have high turnover

Cons:

This residential is for mixed use - some units had outright sale and abused use- some were factories.
High level of noise from units with mfg equipment, pool had huge echo to each room, noisy bar next door
Noise transfer and smoking small transfer from above units that were not supervised by staff

2025-12-20 • via Nuitee
Y
Yaja • family_with_children • cr
9
2025-12-11 • via Nuitee
Виталий • solo_traveller • md
8
Pros:

Хорошее расположение.неплохой номер. Достаточно богатый ассортимент кухонных принадлежностей. Не было чайника но его выдали на рецепшн.

Cons:

Ужасно НЕСТАБИЛЬНЫЙ WiFi. Когда ловит неплохая скорость...но постоянно в случайное время отваливался интернет. Работать не смог.

2025-12-05 • via Nuitee
C
Camilo • couple • cl
10
Buena estancia precio calidad
Pros:

Todo muy bien en general

Cons:

Sin reclamos

2025-12-04 • via Nuitee
C
Carmen • family_with_children • es
9
Pros:

El personal Jonathan muy atento, muy limpio todo genial

2025-11-20 • via Nuitee
M
Marta • extended_group • br
10
Pros:

Tudo excelente!

2025-11-17 • via Nuitee
C
Claudia Marcela • family_with_children • co
7
Pros:

La ubicación de lugar

Cons:

Las camas tenían ácaros.

2025-10-29 • via Nuitee
P
PABLO SEBASTIAN • couple • ar
9
2025-10-27 • via Nuitee
J
JUAN PABLO • solo_traveller • ar
8
satisfecho
Pros:

la atención del personal

2025-10-21 • via Nuitee
J
Jose Arturo • family_with_children • us
10
great
Pros:

I like the location and the cleaning, the pool was excellent for the kids

Cons:

the washer machine was not working in my room

2025-10-14 • via Nuitee
R
REY84 • solo_traveller • ar
10
Muy recomendable
Pros:

El apartamento muy acorde muy limpio, ambiente familiar con alberca y gimnasio ideal para mover un poco.. las chicas y los recepcionistas tanto Pablo como Jony muy amables y predispuesto en todo momento.

Cons:

La ubicacion esta a 7 cuadras mas o menos de fundadores y centro esta bien ubicado mo es negativo perp punto a tener en cuenta si piensas caminar poco

2025-10-01 • via Nuitee
A
Alejandro Antonio • couple • mx
8
2025-09-29 • via Nuitee
L
Laurent • family_with_children • lu
10
Pros:

I was totally satisfied! Very friendly and helpful staff. Recommanded 100%!

2025-09-10 • via Nuitee