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Facilities
Property facilities
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Free beach shuttle
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Offsite parking discounted rates available
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Non-smoking rooms
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Restaurant
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Family rooms
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Lift / Elevator
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Luggage storage
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Ski storage
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Darts
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Non-smoking throughout
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Concierge service
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Coffee Shop on site
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Fire extinguishers
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Key access
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Security alarm
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Broadcast Live sport events
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Happy hour
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Ski storage
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Television in common areas
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Billiards or pool table
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Free wired internet
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Self parking (surcharge)
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Free beach shuttle
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Offsite parking discounted rates available
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Internet access
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Housekeeping on request
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Concerts/live shows
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Covered parking
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Secured parking
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Snow sports gear
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Accessible shuttle
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No accessible shuttle
Review Highlights
Categories
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Property Description
Proximity to Happo One Ski Resort
Hotel Villa Hakuba is conveniently located just 50 metres away from the Happo One Ski Resort, offering easy access to world-class skiing and snowboarding.
Diverse Staff and Multilingual Service
With a team representing Japan, Australia, Canada, Finland, Germany, and Korea, guests at Hotel Villa Hakuba can enjoy top-notch service in various languages.
On-Site Amenities and Dining Experience
Guests can indulge in the comforts of high-end finishes, mountain views, and a Western-style kitchen in the apartment units. The Rabbit Hole bar/cafe within the hotel serves delectable burgers and barista-made coffee, complemented by an outdoor heated Apres area.
Book your stay at Hotel Villa Hakuba now for a memorable ski resort experience.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Parking
Free private parking is possible on site (reservation is needed).
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 1 year old stay for ¥3,500 per person per night when using an available cot.
Children up to and including 1 year old stay for free when using an existing bed.
People no matter the age stay for ¥8,000 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Good breakfast and location!
The room toilet smelled funky and the toilet bowl wasn't a typical Japanese toilet. Also no bidet.
朝飯はよかったけど、それ以外は全部詐欺レベルだった
部屋が狭いし埃まみれ、ユニットバスが狭いし汚い、部屋の中の設備も古すぎる、コスパ最悪だった。オシャレな写真にまんまと騙された
Where to start, the location next to Sakka beginner slope was perfect, took the hassle out of getting to Happo-one mountain. The 3 bedroom apartment was amazing with plenty of space, kitchen, fridge and 2 bathrooms. Convenient laundry available on first floor.
The reception staff are exceptional and go out of their way to help you, thank you Keelie and Alannah! The Rabbit Hole was an unexpected highlight with delicious coffee, breakfast and cocktails. Also, we got a visit from snow monkeys during our week stay at Hotel Villa Hakuba!
Our family of 5 with 3 young children would 100% book to stay here again.
The music from Rabbit Hole can be quite loud at night depending on the musician. Didn’t really bother us because we liked the music ;)
This place was fantastic, right on the slopes of Saks lifts at happo one. The staff are friendly and helped to arrange transfers and restaurants etc. rooms were clean and modern. Tv facilities were great.
The pillows could have been more comfy.
- The location is fantastic for skiing. Literally a 1 minute walk to the Sakka lifts/ticket office. There’s a few bars and restaurants nearby in Wadano but it is about a 30 min walk to a larger selection of bars/restaurants in Hakuba. If you’re planning on going to any of the nearby bars (including the attached Rabbit Hole) to eat, or even just for a drink, anytime after 6pm then you need to book a table.
- The reception staff (mostly Aus/UK/USA) are very helpful, friendly and reactive to customer requests. They can organise a shuttle bus to get you to nearby locations and make HHG restaurant reservations for you. They we are able to provide advice on local excursions, etc.
- The Rabbit Hole bar/restaurant takes up pretty much most of the second floor of the ‘hotel’ so is super convenient with a great atmosphere. The food is good, staff are great and there’s generally live music performed most nights. But there is a down side to this convenience…read on…!
- The beds are big, comfortable and warm.
- This is not a 4-star hotel as advertised. Maybe the adjacent cabins are 4-star (the online pictures of them look nice!) but we stayed in a double room in the main ‘hotel’ which is more like a 2.5-star lodge/hostel; the rooms are tired and in need of updating, and there are minimal facilities.
- As mentioned, the Rabbit Hole takes up most of the 2nd floor of the main building, and our room (Rm 303) was on the 3rd floor directly above the kitchen. Whilst there was no issue with noise, the kitchen’s ventilation system is non-existent so whenever the kitchen is open (pretty much all day) then the kitchen smoke/smells just emanate up into the rooms above. We reported this to the staff on our second day, but as there were no other rooms available, the best they could do was provide us with an air purifier. The fact that the air purifier was immediately offered when we reported the smell suggested that this was a known problem and the air purifier was the go-to solution to pacify complaints from guests. The air purifier didn’t help so our otherwise enjoyable stay was marred by the fact that our room, and everything in it, smelled like a commercial deep fat fryer for the entirety of our stay.
- If you’re in Rm 303 and you’re over 6 feet tall, be sure to duck every time you enter/exit the room otherwise the unnecessarily low door frame will get you….and it hurts!
So close to chair lift and restaurant downstairs, served great coffee.
The staff was so helpful
A very nice area
Access to the village is hard to get to.
Not many transport options. The hallway is to dark to see your room number
View from our room of the mountain was amazing also the restaurant food is exceptional and bar has the best cocktails as well as live music
Everything was great
The property was great lots of room for a large group. Great position for Happo lifts.
The staff were lovely.
It was a little expensive and a bit far away from places to eat. You could only book a guest bus for 2 people to shop for food so that was a bit inconvenient for a group of 8.
the location near the slop, very convenient for skiing
value for money, basic apartment, very expensive for a 3 bedrooms
Good restaurant and bar
Too expensive for the room offered
Chic and stylish accommodation with a restaurant next door that served an excellent breakfast with decent coffee. Staff were friendly and helpful and location was right next door to a chair lift. Very convenient.
Drying room was a little tight. More hanging space in the cabin would have been useful.
proximity to the happo one slope
rabbit hole is a fantastic pub
free shuttle
maybe price? toilets?
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