Hakone Nanase formerly known as Manatei Hakone

Hotels
8.8 (722 reviews)
Miyanoshita 469-1 , Hakone , jp

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
Facilities for disabled guests
Hot tub/Jacuzzi
See all facilities

Review Highlights

Pros:
Great location
Excellent staff and service
Comfortable rooms
Delicious food
Cons:
Hotel decor is somewhat dated
Some cleanliness issues noted

Categories

Cleanliness
8.5
The reviews mention that everything was spotless clean but also highlight that some bathroom features were not clean.
Service
9.3
Many reviews mentioned excellent staff and service, with specific praise for being accommodating and helpful.
Location
8.9
Guests appreciated the great location close to public transport and in a beautiful nature reserve.
Room Quality
8.7
Rooms were described as comfortable and spacious, though some decor was noted as vintage.
Amenities
8.6
The presence of private onsens and other facilities received positive feedback.
Value for Money
8.6
Standard quality for this hotel tier.
Food and Beverage
9.1
The food was praised as delicious and authentically traditional with good dining experiences mentioned.
Overall Experience
8.7
Guests enjoyed their stay overall with positive comments about their experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 08:29

Property Description

Mountain Views and Hot Spring Baths
Hakone Nanase, formerly Manatei Hakone, offers stunning mountain views and rejuvenating hot spring baths for a relaxing stay.

Luxurious Spa and Wellness Services
Indulge in beauty treatments and massages at Spa Sois Sage, ensuring a pampering experience during your visit.

Japanese Hospitality and Traditional Dining
Experience authentic Japanese hospitality with a traditional sosaku kaiseki dinner featuring organic vegetables.

Book now for an unforgettable stay at Hakone Nanase, where comfort and serenity await.

Important information:

Smoking is strictly prohibited in all areas of the property.

Guests arriving after check-in hours must inform the property in advance. Contact details can be found on the booking confirmation.

Guests with children must inform the property at time of booking. Please specify how many children will be staying with you and their respective ages in the special request box.

Please note that child rates are applicable to children 6 years and younger and adult rates are applicable to children 7 years and older. Please contact the property for more details.

To use the property's free shuttle, call upon arrival at Kowakudani Station. Contact details can be found on the booking confirmation.

Please be informed that special meal requests can not be accommodated.

Please note, there are few dining options within a walking distance from the property.Guests must check in by 19:00 to eat dinner at this property. Guests checking in after this time may not be served dinner, and no refund will be given.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for ¥2,530 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 722 reviews
Cleanliness: 8.5
Service: 9.3
Location: 8.9
Room Quality: 8.7
Amenities: 8.6
Value for Money: 8.6
Food and Beverage: 9.1
Overall Experience: 8.7
B
Brian • couple • hk
8
Good getaway from Tokyo
Pros:

Staff was very friendly and helpful, and the room was good. We also tried the massage and it was exceptional. Food was okay. The private onsens were very good and easy to book. You can walk within 10 mins to nearby station

Cons:

The restaurant was a bit hot and not much ventilation.

2026-03-07 • via Nuitee
Y
Yujuan • couple • cn
10
2026-03-02 • via Nuitee
M
Margaux • couple • fr
9
2026-02-27 • via Nuitee
M
Marianne • couple • us
10
Our 2 night stay was just what the doctor ordered - super relaxation.
Pros:

Interesting and functional layout. The full staff was A+

Cons:

Some areas could use some updating

2026-02-25 • via Nuitee
N
NAOTO • couple • jp
6
Pros:

妊婦さん用に食事を変えてくれたこと
貸し切り露天風呂や
室内の露天風呂が良かった！

Cons:

ホスピタリティに欠けていたと思う…
外国の方の従業員が多く
やはり日本人にしかわからない
気配りや痒い所に手が届くといった
サービスがなかった点が残念でした。

2026-02-09 • via Nuitee
Y
Yung Tai • couple • ca
9
2026-01-20 • via Nuitee
H
Hege • family_with_children • jp
8
Pros:

The private onsen was excellent.

Cons:

The rooms were a bit old and worn, but they were clean.

2026-01-20 • via Nuitee
T
Takaaki • couple • jp
9
すばらいい
Pros:

各種のお風呂
部屋の大きさ

Cons:

ベッドサイドで全てのライトの制御ができない

2026-01-19 • via Nuitee
Y
Yasushi • couple • jp
8
満足
Pros:

お風呂が良かった
ごはんも美味しかった

2026-01-19 • via Nuitee
A
Alistair • couple • gb
10
Pros:

Amazing food, hot outdoor onsen and a private room onsen. Nothing was too much trouble for the staff.

2026-01-19 • via Nuitee
J
Jiayi • family_with_children • tw
10
2026-01-15 • via Nuitee
T
Taylor • couple • us
9
A wonderful slice of pastoral Hakone.
Pros:

The staff are all incredibly nice, the area around the hotel is beautiful and peaceful.

Cons:

A little pricey. Lack of food options.

2026-01-15 • via Nuitee
D
Dosanjh • couple • au
10
2026-01-13 • via Nuitee
K
Kim Kwang • couple • sg
8
Lovely place for a short stay.
Pros:

Love the onsen and service staffs at the dining room.

Cons:

A little off town center but it’s ok if you drive.

2026-01-11 • via Nuitee
B
Ben • couple • au
9
Grateful for the luxury of a private onsen during a winter stay
Pros:

My second time staying here (previously in Nov 2022), shower was good, bed was good though the pillows were a little less comfortable.

Staff can hold your luggage securely if you arrive early before check in.

There is a vending machine in the hotel for cold drinks only. Outside the hotel are more vending machines for hot drinks.

Getting a room with a large private onsen is a must and a real treat, makes it feel luxurious.
The room was also very large, multiple spaces to relax like the tatami area.

The half-board breakfast and dinner were great to try traditional Japanese food. You get given robes and slippers you can wear throughout the hotel and to dinner.

Staff were friendly and very helpful, they welcomed us and gave a tour of the room.

The location is great if you want to walk or train into Gora and the rest of Hakone from there, or catch a bus easily. I took the cable car and rope way from Gora to Lake Ashi.

Cons:

Pillows didn’t feel as comfortable as I’d like, lacking neck support for side sleeping.

There is no laundromat / washing machine.

Breakfast and dinner times are pre-arranged (usually 8am and 6pm) but staff could be flexible for my plans when I had to leave earlier for a tour and made breakfast a bit earlier.

2026-01-10 • via Nuitee
C
Cheryl • couple • au
9
Loved our experience - thank you so much for your hospitality!
Pros:

The hotel was very neat and tidy, I liked the free coffees/matcha latte machine downstairs and the private onsens and in-room onsen were great! Kaiseiki at the restaurant was an amazing experience - we were very well fed!

Cons:

It was not the most convenient to get to at night, but during the day with sunlight easy to walk to train station or busstop.

2025-12-29 • via Nuitee
P
Prk • couple • us
8
Relaxing onsen getaway with private onsen options with traditional Japanese dinner.
Pros:

Beautiful setting. The in-room onsen was blissful and we used it multiple times. The traditional dinner was exquisitely presented and included a vegetarian option for one of our family by request. This is an older hotel but very comfortable. Got an amazing shiatsu massage. Hotel staff was also gracious to shuttle us to the nearby Kowakidani station.

Cons:

The carpet is showing its age and the hotel rooms could use some updating but everything is well maintained and very clean. If traditional Japanese cuisine is not your thing then it’s wasted.

2025-12-27 • via Nuitee
D
Dimanoski • couple • au
10
2025-12-26 • via Nuitee
M
Michael • couple • us
10
It was a perfect way to relax and celebrate.
Pros:

Our room was sublime. It was as close to heaven as I could imagine. The dinners were some of the best food we've eaten during our entire trip to Japan. The staff were wonderfully friendly and helpful.

Cons:

N/A

2025-12-22 • via Nuitee
J
Jillian • couple • us
10
2025-12-21 • via Nuitee