Hakone Nanase formerly known as Manatei Hakone

Hotels
8.8 (727 reviews)
Miyanoshita 469-1 , Hakone , jp

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
Facilities for disabled guests
Hot tub/Jacuzzi
See all facilities

Review Highlights

Pros:
Great location
Excellent staff and service
Comfortable rooms
Delicious food
Cons:
Hotel decor is somewhat dated
Some cleanliness issues noted

Categories

Cleanliness
8.5
The reviews mention that everything was spotless clean but also highlight that some bathroom features were not clean.
Service
9.3
Many reviews mentioned excellent staff and service, with specific praise for being accommodating and helpful.
Location
8.9
Guests appreciated the great location close to public transport and in a beautiful nature reserve.
Room Quality
8.7
Rooms were described as comfortable and spacious, though some decor was noted as vintage.
Amenities
8.6
The presence of private onsens and other facilities received positive feedback.
Value for Money
8.6
Standard quality for this hotel tier.
Food and Beverage
9.1
The food was praised as delicious and authentically traditional with good dining experiences mentioned.
Overall Experience
8.7
Guests enjoyed their stay overall with positive comments about their experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 08:29

Property Description

Mountain Views and Hot Spring Baths
Hakone Nanase, formerly Manatei Hakone, offers stunning mountain views and rejuvenating hot spring baths for a relaxing stay.

Luxurious Spa and Wellness Services
Indulge in beauty treatments and massages at Spa Sois Sage, ensuring a pampering experience during your visit.

Japanese Hospitality and Traditional Dining
Experience authentic Japanese hospitality with a traditional sosaku kaiseki dinner featuring organic vegetables.

Book now for an unforgettable stay at Hakone Nanase, where comfort and serenity await.

Important information:

Smoking is strictly prohibited in all areas of the property.

Guests arriving after check-in hours must inform the property in advance. Contact details can be found on the booking confirmation.

Guests with children must inform the property at time of booking. Please specify how many children will be staying with you and their respective ages in the special request box.

Please note that child rates are applicable to children 6 years and younger and adult rates are applicable to children 7 years and older. Please contact the property for more details.

To use the property's free shuttle, call upon arrival at Kowakudani Station. Contact details can be found on the booking confirmation.

Please be informed that special meal requests can not be accommodated.

Please note, there are few dining options within a walking distance from the property.Guests must check in by 19:00 to eat dinner at this property. Guests checking in after this time may not be served dinner, and no refund will be given.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for ¥2,530 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 727 reviews
Cleanliness: 8.5
Service: 9.3
Location: 8.9
Room Quality: 8.7
Amenities: 8.6
Value for Money: 8.6
Food and Beverage: 9.1
Overall Experience: 8.7
R
Raymond • couple • ca
8
2026-05-09 • via Nuitee
P
Patrick • couple • jp
10
2026-05-08 • via Nuitee
S
Sachiko • family_with_children • jp
8
ゆっくり温泉三昧でした
Pros:

静かな環境

Cons:

お土産売り場が貧弱

2026-05-07 • via Nuitee
誠 • couple • jp
8
満足出来たと思います。
Pros:

食事が美味しかったです。１階に飲み物があるので無料でご自由にと言われましたが、種類が充実豊富だとよかったです。また、ロビーの有る５階の方にも有ると案内待ちの間にも利用できると思います。

Cons:

客室の風呂に窓が無いのは天候次第では困ると思います。

2026-05-06 • via Nuitee
M
Marc • couple • us
10
2026-04-30 • via Nuitee
C
Cassandra • extended_group • no
10
Wonderful mountainside stay with beautiful views and fantastic in-room onsen.
Pros:

Location was fantastic. The staff are kind, friendly, willing to help, and eager to make your stay the most comfortable it can be. The ryokan is easy to find; steps away from a bus stop or just down the road from the train station. I appreciated that there was a free shuttle that would come get us from the station if needed - please be sure to let them know in advance.
Check-in was very easy, even with a slight language barrier. Everything was explained so we understood how to use the personal and public baths, where to find our meals, and that we could wear our comfy provided lounge wear. I love knowing what to expect when coming to a resort like this. We were then shown to our lovely and super comfortable rooms, shown how to use the in room onsen, and told to relax until dinner.
Everyting is clean, well maintained, and pleasant. We loved relaxing in the tatami room down on the lower floor. We loved the sound of rushing river just outside our window. We loved the glorious feeling of soaking in the steamy onsen. We enjoyed every bite of our amazing meals. I loved that the staff helped me find my way in to town for shopping. We loved our samue; my toddler was so happy that she got to have some "grown up" clothes like the rest of us. She even got her own kid sized house slippers!

Cons:

The only thing I wish was available was some sort of outdoor area for my toddler. The ryokan is very family friendly and very welcoming for my toddler, but other than soaking in the bath, there was little else for her to do on site. Perhaps more books in the tatami room, or even a swing out in the courtyard would have been nice. However, that is only adding a wish to what was a perfect stay. I wouldn't really change a thing; we had such a lovely time.

2026-04-23 • via Nuitee
C
Charlotte • couple • fr
10
2026-04-22 • via Nuitee
R
Rebecca • couple • au
4
I wouldn’t stay here again. The hotel is massive and needs to be renovated.
Pros:

Location. Staff.

Cons:

It’s old (and not in a good way) and needs to be renovated.

2026-04-18 • via Nuitee
A
Adrien • solo_traveller • fr
7
Pros:

L'accueil du personnel. Le cadre est top et les onsen publics et privés aussi

Cons:

La chambre commence à être vieillotte mais surtout elle sentait l'humidité. En y regardant de plus près des tâches de champignons étaient parfois visibles à des endroits

2026-04-18 • via Nuitee
H
HIROSHI • family_with_children • jp
4
料金に対して設備が良くない（古い）、料理はおいしかった、総合的にリピートは無理！
Pros:

夕食、朝食はまあまあだった、

Cons:

全体的に明るさが暗い感じ、エアコンが故障していたのか寒かった、浴衣ではなく作務衣であったが、羽織のようなものが欲しかった、部屋の椅子のクッションが最悪であった

2026-04-12 • via Nuitee
H
Hsi Tung • couple • tw
9
2026-04-10 • via Nuitee
H
Haroon • couple • gb
10
Amazing food and onsen
Pros:

Amazing food. Onsen in the room. Amazing staff. Beautiful location.

Cons:

It is a little harder to get to than some other places in the area

2026-04-07 • via Nuitee
R
Ryu • couple • jp
7
2026-04-04 • via Nuitee
C
Chunpeng • couple • cn
8
2026-04-03 • via Nuitee
S
shoham • family_with_children • il
4
Pleasant room but not the level expected from a 4 star hotel at this price
Pros:

It had a very Lovely open air bath

Cons:

The place is old and not well maintained

2026-04-02 • via Nuitee
J
Jennyfer • couple • at
10
2026-04-01 • via Nuitee
D
David • couple • gb
6
Did a job but wouldn’t we stay again
Pros:

I liked the private onsen. Some staff friendly helpful. Shuttle to station really good

Cons:

Being told you have dinner and breakfast at a set time. Having no input on what was delivered. I liked Japanese traditional food but to have no alternative was extremely poor especially hot breakfast no fruit bread or pastries. No coffee or tea at breakfast. Also the hotel needs investment carpets warn items looking unkept. I would not stay again

2026-04-01 • via Nuitee
J
Jorge Mauricio • couple • mx
10
Una joya en Hakone
Pros:

Una excelente joya en medio de Hakone, la habitacion y el servicio son la maxima experiencia, especial mencion a la persona que nos ayudo a hacer check out al final y nos llevó a la estacion para evitar el trafico y llegar a tiempo a nuestro destino.

2026-03-31 • via Nuitee
S
Sue • couple • us
10
Greatly enjoyed the private in room onsen with wonderful views.
Pros:

Traditional Japanese with superb service and attention to detail.

Cons:

Remote location.

2026-03-26 • via Nuitee
長澤 • family_with_children • jp
9
最高
Pros:

ロケーションがよく食事も美味しかった

Cons:

ない

2026-03-25 • via Nuitee