Candeo Hotels Ueno Park

Hotels
•
Candeo Hotels
7.7 (2033 reviews)
Taito-ku Negishi 1-2-13 , Tokyo , jp

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
Facilities for disabled guests
Massage services
Currency exchange
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Great location
Comfortable amenities
Cons:
Small rooms
Noise issues

Categories

Cleanliness
7.28
Mixed reviews; some mentions of cleanliness were positive, but outdated facilities raised concerns.
Service
7.75
Generally positive with some mentions of staff being helpful, but noted instances of lack of knowledge.
Location
8.79
Consistently praised for its proximity to the train station and convenience.
Room Quality
6.74
Room sizes were frequently described as small; some negative aspects regarding noise.
Amenities
7.27
Amenities were satisfactory, but some guests felt more could be provided.
Value for Money
7.73
Good value for the price, especially considering location.
Food and Beverage
8.28
Positive feedback on breakfast, though not universally provided.
Overall Experience
7.75
Generally favorable experiences, though some specific complaints noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 19:40

Property Description

Convenient Location near Ueno Park

Relaxing Amenities
Enjoy a massage service and free internet during your stay. Rooms come with essential amenities like a flat-screen TV, desk, and free WiFi.

Delicious Breakfast Options
Start your day with a buffet breakfast featuring Japanese cuisine at the 2nd-floor breakfast area.

Ready to experience comfort and convenience at Candeo Hotels Ueno Park? Book now for an unforgettable stay near Ueno Park and explore nearby attractions hassle-free.

Important information:

Please note that extra charges are applied to children sleeping in an existing bed who require breakfast.An accommodation tax per person, per night is not included in the price and must be paid at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs JPY 3000 per day.

Location

Guest Reviews

7.7
Based on 2033 reviews
Cleanliness: 7.28
Service: 7.75
Location: 8.79
Room Quality: 6.74
Amenities: 7.27
Value for Money: 7.73
Food and Beverage: 8.28
Overall Experience: 7.75
Y
Yoshinori • couple • jp
6
2026-05-16 • via Nuitee
S
SAYANOBU • couple • jp
10
2026-05-15 • via Nuitee
K
KAMON • couple • jp
9
お得でした。
Pros:

コーヒーのサービス、朝食も良い。
室内着が快適でした。

2026-05-12 • via Nuitee
R
Rudolf • couple • at
7
2026-05-11 • via Nuitee
A
Alexandra • family_with_children • hu
6
2026-05-10 • via Nuitee
K
KENTARO • couple • jp
5
落ち着かない
Pros:

駅近

Cons:

外国人ばかりで落ち着かない。スタッフも外国人のみ。

2026-05-09 • via Nuitee
W
WATARU • solo_traveller • jp
8
2026-05-05 • via Nuitee
あいる • solo_traveller • jp
7
Pros:

当日急な宿泊でも対応してもらえて助かりました。

Cons:

部屋のドライヤーがコードの巻きすぎか接触不良を起こしていて乾かしている時に止まることがあって使いにくかった

2026-05-04 • via Nuitee
K
Kana • extended_group • jp
5
Cons:

お風呂の天井がカビていた。
コンセントが一つしかなかった。
ペンとメモ帳は置いて欲しい。

2026-05-04 • via Nuitee
H
Hanne • couple • dk
7
Godt til prisen.
Pros:

Morgenmaden var virkelig virkelig godt, til prisen. Stor variation. Dog mange mennesker (i forhold til pladsen).
Super tæt på toget, og alt hvad man har brug for, fra spisesteder til indkøb.

Cons:

Det var træls at elevatoren var den eneste måde man kunne komme fra etage til etage. Man kunne ende med at vente op til 10 minutter før der var plads i myldretiden om morgenen. Vi kiggede endda efter trappen (som jo burde være nem at finde, hvis der kommer brænd?) men forgæves.

2026-05-03 • via Nuitee
F
Fiona • family_with_children • au
7
Pros:

The hotel was very close to a train station, convenience stores, restaurants and a short walk to Ueno Park which was stunning in cherry blossom season, and close to Tokyo National Museum.
The rooms were quiet, and had windows that opened for those that like fresh air.

Cons:

Despite being a small hotel, we always seemed to have to wait a long time for the lift.

2026-05-03 • via Nuitee
C
Chingting • family_with_children • tw
8
2026-05-02 • via Nuitee
中偉 • family_with_children • tw
9
2026-05-02 • via Nuitee
S
Salim • extended_group • at
5
Comfy
Pros:

Clean hotel, friendly staff.

Cons:

The low rating is mainly due to one issue. I found it very unpleasant and greedy to charge 2,300 yen per hour for early check-in, even when the room is already clean and ready. The fact that early check-in is only possible if the room is ready makes this policy even more frustrating.

I arrived from Osaka around 13:00 and was quite tired. The receptionist informed us that standard check-in starts at 15:00. The lobby was crowded with luggage and there was hardly any place to sit.

Because of this, we decided to pay for early check-in just to be able to rest. As soon as we paid, we were checked in immediately, which clearly shows that the room had already been available.

Charging per hour under these conditions feels unreasonable and is the main reason for my negative rating.

2026-05-01 • via Nuitee
A
Alison • couple • au
9
Very happy with our choice but would upgrade to a larger twin room for a 7 days + stay.
Pros:

Room was clean and reasonable size. (Hollywood Twin). Check in and out was efficient.
Good location within walking distance to many attractions and railway station very close by.
We would choose a larger twin room for a 7 day stay.

Cons:

Didn’t detract from our stay but caught us by surprise .. every room no matter what size or configuration has an approx 30cm step up / down into the bathroom ( exception of the specific disability room).

2026-05-01 • via Nuitee
L
Lai • couple • tw
8
2026-04-30 • via Nuitee
S
Shelvie Verani • solo_traveller • ca
6
Don't bring your kids here
Pros:

The only good thing is the location being close to JR uguisudani. Within 5 min walk and there is also bus stop across the street that can take you to Asakusa. On the north exit of Uguisudani, there is family mart, seven eleven, don quijote, and matsuya. Very convenient.

Cons:

First, the location. Even though it is closed to JR station, I didnt realized that Uguisudani is the hub for love hotel. We walked on the wrong way on the way to the hotel and we passed many love hotels behind Candeo hotel and also on the side.

Staff was not friendly. Maybe 1 or 2 is ok. I came earlier than check-in time, and the front desk told me I can't check in in a rude manner. No hospitality at all, no smile, and no greetings.

Room is not sound proof. I can hear my neighbour having s*x and the bed creaks. I am in the 10th floor and I can hear the siren loud and clear.

The room is small but ok size better than AP* HOTEL. Hotel still use key lock instead of card key but it doesn't bother me as much.

I probably wouldn't stay here again unless I dont have a choice.

2026-04-29 • via Nuitee
A
amelia • family_with_children • us
7
Pros:

Didn’t try breakfast

Cons:

Wish more local restaurant info available

2026-04-29 • via Nuitee
K
Kazuko • couple • jp
3
高いクオリティーは望んでませんが最低げんのホテル宿泊のサービスを提供して欲しいです
Pros:

朝食がとても良かったです。連泊しましたがお料理が豊富でお料理の内容が変わって飽きずに美味しく頂けました。

Cons:

コンセントがお風呂場に無い、ベッドサイドにコンセント１口、お掃除用の壁床下近くにコンセントがありますが
ポットを使うのも床、ドライヤー使うのも床、携帯を充電するにも不便、
収納する場所が少ない、荷物が置け無い、壁は広いスペースがあるので棚、フックなど設置しても良いのでは。。。
フロント近くにコーヒーマシーンのサービスが　ですがカップが設置して無く部屋からカップを持参して利用するとか。。。サービスしてるパホーマンスなんでしょうか

2026-04-29 • via Nuitee
K
Katrina • solo_traveller • au
7
2026-04-28 • via Nuitee