The Star Grand Brisbane

Hotels
9 (1410 reviews)
33 William Street , Brisbane , au

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Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
Soundproof rooms
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Location
Modern rooms
Clean property
Cons:
Staff friendliness varies
Issues with food pricing
Concerns about luggage handling

Categories

Cleanliness
8.5
Some concerns about cleanliness were mentioned, but overall positive remarks about the property.
Service
9
Mixed reviews regarding staff friendliness, affecting the overall service sentiment.
Location
10
Multiple reviews praised the hotel's location as a major highlight.
Room Quality
9.5
Modern and clean rooms were frequently mentioned, contributing to high satisfaction.
Amenities
9
Amenities received positive feedback, but some issues were reported in specific areas.
Value for Money
8.5
Value perception varied, especially regarding food and drink pricing.
Food and Beverage
8
Some negative comments regarding the dining experience during the holiday period.
Overall Experience
9.5
Overall positive experiences highlighted, despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 03:15

Property Description

Luxurious Accommodation
Indulge in 5-star comfort with a garden view, private parking, and attentive concierge service.

Gourmet Dining Options
Enjoy exquisite meals at the on-site restaurant and unwind with drinks at the stylish bar.

Convenient Location
Explore Brisbane's top attractions like Queen Street Mall and City Botanical Gardens, all within reach.

Experience luxury and convenience at The Star Grand Brisbane. Book your stay now for a memorable getaway.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9
Based on 1410 reviews
Cleanliness: 8.5
Service: 9
Location: 10
Room Quality: 9.5
Amenities: 9
Value for Money: 8.5
Food and Beverage: 8
Overall Experience: 9.5
M
Margaret • couple • au
10
Luxurious hotel and most enjoyable experience.
Pros:

Wow everything was outstanding.
Will certainly highly recommend and will be having another stay.

Cons:

Everything was excellent and experience was outstanding.

2026-02-14 • via Nuitee
J
John • couple • au
10
2026-02-14 • via Nuitee
T
Toomey • couple • au
10
Pros:

Great view, great facilities

Cons:

Bit pricey

2026-02-14 • via Nuitee
N
Nyree • extended_group • au
7
Location, bars and restaurants all great.
Pros:

The property itself is great, the facilities and restaurants, social club and pool. All first class

Cons:

The rooms are underwhelming. Small side, the water pressure in shower not great and for the cost.. no mini bar in rooms though they do provide some free snacks on arrival. Room service options terrible particularly of dietary requirements and no option for room service OR restaurant for breakfast. Only the Buffett breakfast at $$$

2026-02-14 • via Nuitee
J
Joshua • couple • au
10
2026-02-13 • via Nuitee
D
Dylan • couple • au
10
2026-02-13 • via Nuitee
C
Crethar • family_with_children • au
10
2026-02-12 • via Nuitee
A
Allannah • couple • nz
10
The stay made Brisbane so much more enjoyable. I will be back team!
Pros:

The scent, the views, the amenities and the staff

Cons:

Can’t think of a thing!

2026-02-12 • via Nuitee
D
Daisy • extended_group • gb
10
2026-02-12 • via Nuitee
L
Lisa • couple • au
10
Fantastic
Pros:

Sky deck and leisure level

Cons:

Nil

2026-02-11 • via Nuitee
M
Michelle • couple • au
10
Nice new beautiful hotel, plenty food options available
Pros:

Absolutely beautiful property
Nice, new and very clean
Very easy walk into town from main lobby or over to the South bank with a bridge connecting on level 4 walking across the river

Cons:

I myself find the beds a bit too hard for my body, I felt very stiff and painful every morning

2026-02-10 • via Nuitee
L
Lena • family_with_children • au
10
2026-02-10 • via Nuitee
K
Karen • couple • gb
9
Great hotel in a perfect location for exploring Brisbane.
Pros:

Perfect location and great pool facilities.

Cons:

Sink in the bathroom was a bit smelly.

2026-02-09 • via Nuitee
R
Roisin • couple • ie
10
Amazing stay, beautiful hotel, fabulous finishes and stunning decor
Pros:

The staff were so helpful and accommodating. We arrived late due to a flight cancellation and they could not have been more understanding. The experience from check in to check out was seamless and the finishes in the room were beautiful. (We like minimal and streamlined interiors so this suited us so much). The location was so great for our short stay too.
The slippers provided are so comfortable (nicer than all other 5* stays we have had) I really could not speak more highly about the staff and the attention to detail.
The stay was so lovely and every request was handled with ease. I would recommend anyone visiting Brisbane to stay.

Cons:

Genuinely nothing that we did not like

2026-02-08 • via Nuitee
F
Fiona • couple • au
10
2026-02-08 • via Nuitee
V
Victoria • couple • au
10
2026-02-08 • via Nuitee
W
Warren • couple • au
9
Stayed in Brisbane quite a few times but not at the vicinity as the Star. We experienced more things and did so much mor
Pros:

It was amazing.

Cons:

Everything. Position facilities and lots of options

2026-02-08 • via Nuitee
L
Luan • extended_group • au
10
Cons:

The pool was bit too cold

2026-01-31 • via Nuitee
P
Paula • couple • au
9
2026-01-31 • via Nuitee
L
Lewis • couple • gb
1
Spent my stay trapped in lift. Girlfriend in tears.
Pros:

Pool was nice, good casino

Cons:

Awful experience. Got stuck in a lift for a hour at this hotel, which I find not acceptable for a hotel of this stature. The lift was boiling hot and we both was sweating buckets, my girlfriend is extremely claustrophobic and was in tears in the lift. When we finally got out the lift we sat with duty manager as I was not happy that to pay so much per night to stay in a hotel for this to happen. I felt it was appropriate for a refund for the night minimum, as it’s not an inconvenience issue and it’s heath and safety issue. As we physically feel in the lift and was awfully frightening. When I presented this to the duty manager I was offered ‘breakfast’. When I then told her this was unacceptable I was then offered a 25% percent discount, which is laughable. She also then said ‘you don’t have to stay here’ which is extremely disrespectful I took that as almost saying if you don’t like it leave. Which shows me clearly this hotel prioritising profit rather than reputation and care of guests. I followed this up in the morning and was told someone would contact me in the morning which hasn’t happened. I feel I would have been treated better in a travelodge.

2026-01-30 • via Nuitee