The Star Grand Brisbane

Hotels
9 (1871 reviews)
33 William Street , Brisbane , au

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Location
Modern rooms
Clean property
Cons:
Staff friendliness varies
Issues with food pricing
Concerns about luggage handling

Categories

Cleanliness
8.5
Some concerns about cleanliness were mentioned, but overall positive remarks about the property.
Service
9
Mixed reviews regarding staff friendliness, affecting the overall service sentiment.
Location
10
Multiple reviews praised the hotel's location as a major highlight.
Room Quality
9.5
Modern and clean rooms were frequently mentioned, contributing to high satisfaction.
Amenities
9
Amenities received positive feedback, but some issues were reported in specific areas.
Value for Money
8.5
Value perception varied, especially regarding food and drink pricing.
Food and Beverage
8
Some negative comments regarding the dining experience during the holiday period.
Overall Experience
9.5
Overall positive experiences highlighted, despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 03:15

Property Description

Luxurious Accommodation
Indulge in 5-star comfort with a garden view, private parking, and attentive concierge service.

Gourmet Dining Options
Enjoy exquisite meals at the on-site restaurant and unwind with drinks at the stylish bar.

Convenient Location
Explore Brisbane's top attractions like Queen Street Mall and City Botanical Gardens, all within reach.

Experience luxury and convenience at The Star Grand Brisbane. Book your stay now for a memorable getaway.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9
Based on 1871 reviews
Cleanliness: 8.5
Service: 9
Location: 10
Room Quality: 9.5
Amenities: 9
Value for Money: 8.5
Food and Beverage: 8
Overall Experience: 9.5
K
Kendall • couple • au
9
Cons:

Pillows were very high

2026-08-22 • via Nuitee
M
Mark • couple • au
7
Nice hotel, great location and if Casino's are your go you'd be in a happy place.
Pros:

Staff at the hotel (reception) were great. Some difficulty getting our room serviced though.

Cons:

Its a Casino Hotel and has it that vibe. We're not gamblers so the atmosphere wasn't what we like. Not a complaint, we should have expected that as we knew when we booked it that it was a Casino.

2026-08-21 • via Nuitee
A
andres • solo_traveller • us
8
Pros:

Location was great. Staff was good

Cons:

The electrical outlets only accepted Aussie electronics. Sometimes the controls for the room (curtains, lights) went haywire.

2026-08-20 • via Nuitee
K
Kristi • couple • au
10
Wonderful stay as per
Pros:

We did not eat Breakfast at The Star.

2026-08-20 • via Nuitee
D
David • solo_traveller • au
8
2026-08-20 • via Nuitee
A
Alex • family_with_children • gb
9
2026-08-18 • via Nuitee
T
Tommy_1978 • solo_traveller • au
7
Location
Pros:

Location

Cons:

Room size

2026-08-18 • via Nuitee
S
Sun-young • solo_traveller • au
10
Pros:

The staff were very considerate of our special occasion. The location is also conveniently close to the main street.

Cons:

The water pressure in the shower isn't very good.

2026-08-18 • via Nuitee
M
Michelle • couple • nz
8
2026-08-18 • via Nuitee
D
Donna • couple • au
9
Great Location and ticks a lot of boxes for style
Pros:

We loved this beautiful modern building that features the Sky Deck to watch Brisbanes fabulous sunsets

Cons:

Very slow room cleaning. I understand they are big and busy , but after being out most of the day , and then coming back to rest and then finding an unmade room was a pain.

2026-08-18 • via Nuitee
J
JANA • couple • au
8
Pros:

Walking distance to the places we needed to go.

Cons:

Beds were not as comfortable as many other places we have stayed.

2026-08-17 • via Nuitee
M
Mel • couple • au
10
2026-08-17 • via Nuitee
V
Vivienne • solo_traveller • au
10
2026-08-17 • via Nuitee
T
Theresa D • solo_traveller • us
10
2026-08-16 • via Nuitee
N
Natasha • couple • au
10
2026-08-16 • via Nuitee
K
Kyle • solo_traveller • au
9
2026-08-16 • via Nuitee
R
Rose • couple • nz
10
2026-08-15 • via Nuitee
H
Harvey • couple • au
10
2026-08-15 • via Nuitee
G
Graham • couple • au
10
Excellent venue
Pros:

We didn't eat Breakfast at the Hotel

Cons:

No comment

2026-08-14 • via Nuitee
C
Catherine • solo_traveller • au
8
2026-08-14 • via Nuitee