The Star Grand Brisbane

Hotels
9 (1871 reviews)
33 William Street , Brisbane , AU

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Location
Modern rooms
Clean property
Cons:
Staff friendliness varies
Issues with food pricing
Concerns about luggage handling

Categories

Cleanliness
8.5
Some concerns about cleanliness were mentioned, but overall positive remarks about the property.
Service
9
Mixed reviews regarding staff friendliness, affecting the overall service sentiment.
Location
10
Multiple reviews praised the hotel's location as a major highlight.
Room Quality
9.5
Modern and clean rooms were frequently mentioned, contributing to high satisfaction.
Amenities
9
Amenities received positive feedback, but some issues were reported in specific areas.
Value for Money
8.5
Value perception varied, especially regarding food and drink pricing.
Food and Beverage
8
Some negative comments regarding the dining experience during the holiday period.
Overall Experience
9.5
Overall positive experiences highlighted, despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 03:15

Property Description

Luxurious Accommodation
Indulge in 5-star comfort with a garden view, private parking, and attentive concierge service.

Gourmet Dining Options
Enjoy exquisite meals at the on-site restaurant and unwind with drinks at the stylish bar.

Convenient Location
Explore Brisbane's top attractions like Queen Street Mall and City Botanical Gardens, all within reach.

Experience luxury and convenience at The Star Grand Brisbane. Book your stay now for a memorable getaway.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9
Based on 1871 reviews
Cleanliness: 8.5
Service: 9
Location: 10
Room Quality: 9.5
Amenities: 9
Value for Money: 8.5
Food and Beverage: 8
Overall Experience: 9.5
T
Teresa • couple • au
9
Comfortable and luxurious
Pros:

Room was amazing, city views were forever changing and always something to look at.
Location was great for ferry terminal and Queen st Mall.
Particularly loved the bathroom facilities and all the automated features in the suite.
Bed was super comfortable, with a really lovely ambience over all.

Cons:

Lighting in the bathroom was soft and lovely to shower with, however very inadequate for face lighting -makeup and hair preparation.
The "fridge" was not terribly cold and our drinks weren't kept at a pleasant temperature and there were only wine glasses in the room, with the only other glasses being the small bathroom tumblers. (Not ideal for a mixed drink)

2026-10-24 • via Nuitee
R
Robert • couple • au
10
Magnificent
Pros:

Beautiful rooms and the outdoor and pool area was gorgeous

Cons:

Nothing loved it all was a great experience

2026-10-24 • via Nuitee
J
Joaquim • couple • au
10
2026-10-24 • via Nuitee
A
Anne • couple • au
10
2026-10-23 • via Nuitee
C
Chantelle • couple • au
10
Clean, perfect location, enjoyable stay
Pros:

Room was clean and had lots of cool features to make it an enjoyable stay, complimentary mini bar, location was perfect with casino accessible via lift, good view.

Cons:

N/A

2026-10-23 • via Nuitee
M
Merwil • couple • au
10
2026-10-22 • via Nuitee
C
Craig • solo_traveller • au
10
2026-10-22 • via Nuitee
S
Stuart • couple • au
5
Pros:

At the heart of things.

Cons:

The road noise is unbelievably bad and I would not stay again because of that. Needs serious sound proofing in the side facing the busy main road artery along the river.

2026-10-22 • via Nuitee
J
Jonathon • couple • au
10
2026-10-22 • via Nuitee
C
CAROLINE • couple • fr
8
Sympa
Pros:

L emplacement

Cons:

Le lieu du petit déjeuner sans charme

2026-10-21 • via Nuitee
R
Ruby • couple • au
10
2026-10-21 • via Nuitee
C
Christine • extended_group • au
10
2026-10-20 • via Nuitee
T
Tully • solo_traveller • au
8
2026-10-20 • via Nuitee
A
Ashleigh • couple • au
10
2026-10-19 • via Nuitee
K
Kelly • solo_traveller • au
10
2026-10-19 • via Nuitee
T
Tom • couple • au
10
2026-10-19 • via Nuitee
P
Pieta • couple • au
10
Will be my hotel of choice when staying in Brisbane.
Pros:

Location was great and the staff were too

2026-10-18 • via Nuitee
J
John • couple • au
10
2026-10-18 • via Nuitee
J
john • couple • au
10
Pros:

Perfect location

2026-10-18 • via Nuitee
C
Carey • couple • au
10
2026-10-18 • via Nuitee