Deluxe studio at Mantra

Nothing

No clothes hanging area.

N/A - everything was as expected.

Bed was a little firm, and a microwave would add to the convenience

Es ist sehr laut, der Straßenverkehr ist sehr deutlich zu hören.
Das Wifi ist langsam und bricht immer wieder ab.

Checking in was a nightmare! At no stage during the booking process were we made aware that we were booking a privately owned accomodation, so we thought we had booked at the Mantra. It was never mentioned that we would be emailed checking in information. We arrived at the Mantra and the reception staff were unhelpful to the point of rudeness. We walked around the block looking for an alternate entrance with no success and phoned the number on our booking confirmation three times over the course of an hour and got no reply. Another couple sitting in reception overheard our conversations and said they had had the same experience and that they had been emailed details of how to access the key boxes three days before check in. This was the first time we had heard that key boxes were involved. I checked all my emails from booking.com and there was nothing there. I even checked the bin in case I had deleted something in error. We had been in the bush so without wifi the day before, so in desperation, I set up a hotspot via my phone to check for any new emails and there was an email sent at 5.44pm the night before giving the information we needed. Surely in a location like Darwin it could be expected that people may be coming from remote locations without access the wifi. All this stress could have been avoided if booking.com had informed us that we had booked a privately owned apartment and that the owners would be sending us check in information. From the owners side, the should have made contact much earlier, perhaps at the time of booking. We totally understand that they owners don’t want to give out codes for the key boxes and far in advance, but just letting us know that they would be sending this information closer to check in would have been very helpful. I have to say, that once she realised they problems we had faced, the owner was very apologetic and even paid for our breakfast at the cafe as compensation which was appreciated.

Nothing

All good