Queens Casino and Hotel

Hotels
8.6 (485 reviews)
63 Eben Street Queenstown , Queenstown , za

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Clean and spacious rooms
Friendly and helpful staff
Excellent food quality
Cons:
Maintenance issues in bathrooms
Location convenience concerns

Categories

Cleanliness
8.29
Multiple mentions of cleanliness, but some issues with the bathroom and linens.
Service
9.06
Overall positive feedback about staff friendliness and service.
Location
8.6
Generally good location but some mentions of being away from attractions.
Room Quality
8.05
Good comments about room size and comfort, with some maintenance issues.
Amenities
8.49
Good amenities available, but suggestions for improvements like fridges in rooms.
Value for Money
8.74
Perceived as good value for the service and comfort provided.
Food and Beverage
8.69
Positive remarks about the food quality and service.
Overall Experience
8.87
Overall a positive experience with some minor issues mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 04:43

Property Description

Luxurious Accommodation
Queens Casino and Hotel, located in Queenstown, offers a luxurious stay with modern amenities. Each room is equipped with air conditioning, a flat-screen TV, and a private bathroom. Some rooms even feature balconies with stunning mountain views.

Fantastic Facilities
Enjoy a range of facilities during your stay, including an outdoor swimming pool, a restaurant, and a children's playground. With room service, a 24-hour front desk, and free WiFi, your comfort and convenience are guaranteed at Queens Casino and Hotel.

Convenient Location
Situated just 1.5 km from Queenstown Golf Club, this hotel is also close to Longhill Game Reserve and Lawrence De Lange Nature Reserve. With free private parking and easy access to Queenstown Airport, Queens Casino and Hotel is the perfect choice for your next getaway.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM

Location

Guest Reviews

8.6
Based on 485 reviews
Cleanliness: 8.29
Service: 9.06
Location: 8.6
Room Quality: 8.05
Amenities: 8.49
Value for Money: 8.74
Food and Beverage: 8.69
Overall Experience: 8.87
A
Aluta • couple • za
10
2026-08-05 • via Nuitee
L
Lisa • solo_traveller • za
10
Perfect
Pros:

Breakfast, always good.

Cons:

Rooms to have hair dryer

2026-07-24 • via Nuitee
P
Phillip • couple • za
10
2026-07-15 • via Nuitee
J
Jose • solo_traveller • es
8
2026-07-14 • via Nuitee
P
Petros P • couple • za
9
Pros:

the recptionist, Maphela went out of his to welcome us and to attend to every detail we enquired about, made sure our luggage was taken to our room and that everything in our room worked.

Cons:

management could have one more person to assist at the reception in early evenings.

2026-07-14 • via Nuitee
T
Thozama • couple • za
10
2026-07-14 • via Nuitee
S
Sanelisiwe • solo_traveller • za
9
Pros:

Seamless checkin and check out

Cons:

Nothing

2026-07-13 • via Nuitee
C
Cwayita • family_with_children • za
6
Pros:

I loved everything about the room I booked, clean and spacious.

Cons:

The ladies who were serving at breakfast could be more friendlier

2026-07-10 • via Nuitee
N
Nqabisa • solo_traveller • za
10
Great Hotel
Pros:

Great hotel easy access from n6, staff is wonderful, warm and helpful even helped me with my suitcases I just forgot the guys that helped me with suitcases, even changed my room as it was 2 singles and moved me to a big bed

I was here before maybe 7 years ago the place has been revamped it looked great

Cons:

There is no fridge in the rooms it didnt bother me as it is winter and I was in just for one night, that thinking when I book in summer

2026-07-08 • via Nuitee
N
Ndima • family_with_children • za
8
Pros:

Everything

Cons:

None

2026-07-07 • via Nuitee
Z
Zimasa • couple • za
10
2026-07-02 • via Nuitee
A
Ayanda • solo_traveller • za
5
Pros:

Location, they need to do renovations and fix minor problems

Cons:

Cleaning stuff attitude and the maintenance issue

2026-07-01 • via Nuitee
T
TUNGAMIRAI • couple • za
6
Cons:

No water provided in the rooms.

2026-06-29 • via Nuitee
F
Famubaz • solo_traveller • za
9
Pros:

Room is so clean

Cons:

Water wasn't hot enough

2026-06-29 • via Nuitee
I
Ilona • couple • nz
9
It was excellent.
Pros:

Staff were very friendly and the room very clean

Cons:

Nothing

2026-06-28 • via Nuitee
M
Mzuzwana • solo_traveller • za
10
Pros:

Accurate everything

Cons:

Nothing

2026-06-19 • via Nuitee
M
Mzuzwana • solo_traveller • za
10
Pros:

Everything was ok

Cons:

Nothing

2026-06-19 • via Nuitee
M
Mzuzwana • solo_traveller • za
10
Pros:

Everything is acceptable and accurate

Cons:

Nothing

2026-06-19 • via Nuitee
N
Nozuko • solo_traveller • za
8
2026-06-18 • via Nuitee
W
Wandisa • solo_traveller • za
10
Pros:

The rooms are clean and very comfortable beds

Cons:

Food

2026-06-17 • via Nuitee