Shahzan Hotel Kuantan, Trademark Collection by Wyndham

Hotels
•
Trademark
7.9 (2946 reviews)
Lot PT240, Jalan Bukit Ubi/Jalan Masjid , Kuantan , my

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Location
Service
Value for Money
Cleanliness
Cons:
Food quality
Room issues
Parking problems

Categories

Cleanliness
7.29
Some reviews mention issues with cleanliness, particularly with towels and bathrooms.
Service
8.76
Most reviews reflect satisfactory service; staff are described as friendly.
Location
8.8
The hotel is frequently praised for its excellent location, close to various attractions.
Room Quality
7.75
General satisfaction with room quality, though some mention issues with the size and need for upgrades.
Amenities
7.78
Amenities like the pool received positive feedback, but some guests noted outdated furniture.
Value for Money
8.24
Guests found the pricing reasonable for the location and services offered.
Food and Beverage
6.79
Breakfast options did not meet guest expectations; some guests noted that it was not included.
Overall Experience
7.76
Overall comfort and convenience were highlighted, although some facilities need improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 16:25

Property Description

Convenient Location
Situated just 1.9 km from Sultan Ahmad Shah International Convention Centre, Shahzan Hotel Kuantan offers a central base for your stay in Kuantan.

Comfortable Rooms
Each room at this 3-star hotel is equipped with modern amenities such as air conditioning, a TV, and a kettle for your convenience.

Relaxing Facilities
Unwind by taking a dip in the outdoor swimming pool or enjoy a meal at the hotel's restaurant. With free WiFi and a 24-hour front desk, your needs are always catered to.

To experience a relaxing stay with great service, book your room at Shahzan Hotel Kuantan now.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

Menara 188 is 4-minute walk from the hotel.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.9
Based on 2946 reviews
Cleanliness: 7.29
Service: 8.76
Location: 8.8
Room Quality: 7.75
Amenities: 7.78
Value for Money: 8.24
Food and Beverage: 6.79
Overall Experience: 7.76
A
Asilah • couple • my
6
This hotel won't be in my go-to list, unless there are no other choices, in future.
Pros:

Location wise is ok, for a quick night stay. Room was average, got lots of nearby restaurants.

Cons:

Unfriendly staff. Especially the male staff that attended us during checkout. No smile, no greetings.

2026-03-27 • via Nuitee
I
Ikram • couple • my
8
2026-03-27 • via Nuitee
J
Jaafar • family_with_children • my
8
Pros:

Location very strategic near to mosque and city centre. easy parking, comfortable room suit with the price offered.

Cons:

Smelly corridor like in wet market.

2026-03-26 • via Nuitee
A
Annur • family_with_children • my
6
2026-03-26 • via Nuitee
S
Syed Muhammad Khairee • solo_traveller • my
7
2026-03-25 • via Nuitee
S
Shayrul • couple • my
3
2026-03-25 • via Nuitee
H
Hamdan • family_with_children • my
10
2026-03-25 • via Nuitee
W
WAN SULAIMAN • family_with_children • my
8
Worth for money
Pros:

Dapat menukar bilik dari tempahan online 2 x room.superior kpd conecting room. Tqvm

Cons:

Akses door card bermasalah. 2nd time happened

2026-03-25 • via Nuitee
A
ARIEFF • couple • my
6
All is fine
Pros:

Location

Cons:

Toilet interior

2026-03-24 • via Nuitee
P
Priyaa93 • solo_traveller • my
9
2026-03-23 • via Nuitee
S
Shazimah • family_with_children • my
9
2026-03-23 • via Nuitee
N
Nik ismail • couple • my
9
2026-03-22 • via Nuitee
A
Ahmad Raafaie • family_with_children • my
5
2026-03-21 • via Nuitee
S
Suhaidi • family_with_children • my
7
2026-03-20 • via Nuitee
M
Mohd Azizan • family_with_children • my
10
Pros:

Location

Cons:

Nil

2026-03-20 • via Nuitee
N
Nuruliman • family_with_children • my
9
2026-03-20 • via Nuitee
S
Shahida • family_with_children • my
6
2026-03-19 • via Nuitee
F
Fadzil • family_with_children • my
10
2026-03-16 • via Nuitee
U
ummi8106 • family_with_children • my
10
2026-03-15 • via Nuitee
G
Gee • couple • my
4
Sangat mengecewakan.
Pros:

Lokasi terbaik

Cons:

Masuk² hotel je dekat lobi bau macam pasar ikan. Bau hanyir ikan tak tau datang dari mana. Naik bilik tingkat 6 pun sama.. keluar lift je bau menusuk dalam hidung. Dalam bilik pun sama, sampaikan tak boleh tidor bau kuat sangat sampai sakit kepala dibuatnya. Tolong la pihak pengurusan ambil tindakan buat malu dekat orang luar je, hotel nampak gah tapi bau busuk.

2026-03-15 • via Nuitee