Shahzan Hotel Kuantan, Trademark Collection by Wyndham

Hotels
•
Trademark
7.9 (2946 reviews)
Lot PT240, Jalan Bukit Ubi/Jalan Masjid , Kuantan , my

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Location
Service
Value for Money
Cleanliness
Cons:
Food quality
Room issues
Parking problems

Categories

Cleanliness
7.29
Some reviews mention issues with cleanliness, particularly with towels and bathrooms.
Service
8.76
Most reviews reflect satisfactory service; staff are described as friendly.
Location
8.8
The hotel is frequently praised for its excellent location, close to various attractions.
Room Quality
7.75
General satisfaction with room quality, though some mention issues with the size and need for upgrades.
Amenities
7.78
Amenities like the pool received positive feedback, but some guests noted outdated furniture.
Value for Money
8.24
Guests found the pricing reasonable for the location and services offered.
Food and Beverage
6.79
Breakfast options did not meet guest expectations; some guests noted that it was not included.
Overall Experience
7.76
Overall comfort and convenience were highlighted, although some facilities need improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 16:25

Property Description

Convenient Location
Situated just 1.9 km from Sultan Ahmad Shah International Convention Centre, Shahzan Hotel Kuantan offers a central base for your stay in Kuantan.

Comfortable Rooms
Each room at this 3-star hotel is equipped with modern amenities such as air conditioning, a TV, and a kettle for your convenience.

Relaxing Facilities
Unwind by taking a dip in the outdoor swimming pool or enjoy a meal at the hotel's restaurant. With free WiFi and a 24-hour front desk, your needs are always catered to.

To experience a relaxing stay with great service, book your room at Shahzan Hotel Kuantan now.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

Menara 188 is 4-minute walk from the hotel.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.9
Based on 2946 reviews
Cleanliness: 7.29
Service: 8.76
Location: 8.8
Room Quality: 7.75
Amenities: 7.78
Value for Money: 8.24
Food and Beverage: 6.79
Overall Experience: 7.76
M
Mariam • couple • my
8
baik
Pros:

lokasi penginapan

Cons:

aircon yg kurang sejuk

2026-05-09 • via Nuitee
A
Abd Manan Abd Rahnan • family_with_children • my
7
2026-05-07 • via Nuitee
Z
Zaiful Kamil • solo_traveller • my
7
2026-05-07 • via Nuitee
N
NIK HARUN AL-RASHID • solo_traveller • my
9
Pros:

good

2026-05-06 • via Nuitee
R
Ros Asanah • solo_traveller • my
10
2026-05-05 • via Nuitee
M
Munzir • couple • my
1
Will not come again
Pros:

None

Cons:

The room was bad.

2026-05-05 • via Nuitee
S
Syakir • couple • my
8
2026-05-04 • via Nuitee
N
Normaheran • couple • my
6
Pros:

Location is easy access

Cons:

The smell

2026-05-04 • via Nuitee
A
Amirudin • solo_traveller • my
8
Pros:

Location and food

Cons:

Facilirt bit old

2026-05-03 • via Nuitee
F
Fikri • extended_group • my
10
2026-05-03 • via Nuitee
M
Mrs_AMNA • solo_traveller • my
9
Pros:

Everything, the location, staff, room and vibe

2026-05-01 • via Nuitee
N
Nur Mahirah • solo_traveller • my
9
2026-05-01 • via Nuitee
K
Khalid Ramadhan • couple • my
7
Enjoyed it
Pros:

Exactly inside the town area

Cons:

Few parkings provided.

2026-04-30 • via Nuitee
N
Norhafiza Ahmad • solo_traveller • my
6
Pros:

Tempat menarik strategic

2026-04-28 • via Nuitee
T
TEO • solo_traveller • my
6
Room
Pros:

Nil

Cons:

Room different from photos

2026-04-28 • via Nuitee
A
Alias • solo_traveller • my
7
Pros:

Lokasi yang menarik

Cons:

Housekeeping lupa nak bersihkan bilik pd hari kedua.

2026-04-27 • via Nuitee
A
Aina • solo_traveller • my
9
2026-04-26 • via Nuitee
R
Rozaini • solo_traveller • my
1
Good location but...
Pros:

Location is good

Cons:

It smells so bad. I think they have problem with their septic tank. From basement parking to the bedroom, it smelled bad. Luckily we only stayed for one night. Hopefully they will be able to fix the problem

2026-04-26 • via Nuitee
A
Azlin • couple • my
7
2026-04-25 • via Nuitee
M
Mastura • solo_traveller • my
8
2026-04-25 • via Nuitee