Hotel Colonial Playa del Carmen

Hotels
•
Kavia Hotels
8 (1989 reviews)
Avenida 20 entre 2 y 4 Centro , Playa del Carmen , mx

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Luggage storage
Tour desk
Facilities for disabled guests
Non-smoking throughout
Shuttle service (additional charge)
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Good value for money
Cons:
Cleanliness issues
Room quality concerns
Noise from other guests

Categories

Cleanliness
6.64
Several reviews mentioned cleanliness issues, including cockroaches and dirty rooms.
Service
9.11
Many reviews highlight friendly staff and good service.
Location
9.15
The location is frequently mentioned as central and convenient.
Room Quality
7.6
Some comments indicate rooms are simple and small but generally clean.
Amenities
7.13
Amenities are adequate, with some issues like a cold pool or poor shower.
Value for Money
8.09
Some guests felt it was a good deal, though breakfast should be included.
Food and Beverage
8.14
Breakfast received positive feedback but could improve.
Overall Experience
8.11
The overall sentiment is positive despite some mentioned issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 14:25

Property Description

Convenient Location
Hotel Colonial Playa del Carmen is centrally located, just a short distance from Playacar Beach, ADO International Bus Station, and Playa del Carmen Maritime Terminal.

Comfortable Amenities
Enjoy a relaxing stay with air-conditioned rooms, free WiFi, and an outdoor swimming pool. Each room features a private bathroom, desk, flat-screen TV, and complimentary toiletries.

Helpful Services
The hotel offers a helpful reception that can assist with area information, ensuring you make the most of your visit to Playa del Carmen.

Experience the convenience and comfort of Hotel Colonial Playa del Carmen. Book now for an unforgettable stay in Playa del Carmen.

Important information:

Please note that If you want to check in sooner or later than the stipulated time, you can make a request. The property can not guarantee the room later the 6:00 PM without the guest informing the time of arrival.

When booking 3 rooms or more, as well as more than 3 nights, different policies and additional supplements may apply.

An official ID must be physically presented upon check-in.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
In the event of an early departure, the property will charge you the full amount for your stay.
Parking is subject to availability due to limited spaces.
This property is located in a busy area so guests might experience some noise.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8
Based on 1989 reviews
Cleanliness: 6.64
Service: 9.11
Location: 9.15
Room Quality: 7.6
Amenities: 7.13
Value for Money: 8.09
Food and Beverage: 8.14
Overall Experience: 8.11
J
Juan Sebastian • couple • co
10
Todo muy bien!
Pros:

Todo muy bien por el precio, muy buena ubicación y comodidades del hotel.

Cons:

La piscina estaba un poco sucia pero fue entendible dado por la construcción que están realizando.

2026-06-05 • via Nuitee
T
Torsten • solo_traveller • de
7
Pros:

Guter Preis

Cons:

Baustelle oben, dadurch etwas Staub und einen Tag starker Geruch nach Chemie. Wir haben nach einem ganz ruhigen Zimmer gefragt und bekamen eins am Ende des Korridors, allerdings war vor dem Fenster im 1. OG eine Wand

2026-06-04 • via Nuitee
D
Diana Arjona • solo_traveller • mx
10
2026-06-04 • via Nuitee
V
Victor • family_with_children • mx
2
Avoid it !
Pros:

Location

Cons:

Mean customer service, lots of noise, no pool open

2026-06-03 • via Nuitee
E
ESTRELLA • family_with_children • mx
10
FORMIDABLE ESTANCIA
Pros:

La ubicación y la piscina aunque no todos los días estuvo disponible desde temprano

Cons:

El servicio de televisión, no pidimos acceder a canales

2026-06-02 • via Nuitee
M
maria • extended_group • cl
8
2026-06-01 • via Nuitee
E
Erick • solo_traveller • mx
10
Bonito alojamiento
Pros:

La ubicación y el trato amable del personal.

Cons:

Todo muy bien

2026-06-01 • via Nuitee
E
Elisangela • solo_traveller • br
6
Regular
Pros:

Boa localização, perto da Quinta Avenida.
Limpeza dos quartos Ok

Cons:

Hotel em reforma. A piscina ficou interditada durante todos os dias. Fiquei no terceiro andar e a poeira era muita. O elevador também não estava funcionando.

2026-05-31 • via Nuitee
P
Padron • solo_traveller • us
10
2026-05-31 • via Nuitee
L
Lezcano • solo_traveller • pa
10
Pros:

Buen Trato, personal muy amable.
Todo limpio y ordenado.

2026-05-28 • via Nuitee
M
MIKAN • solo_traveller • co
8
2026-05-27 • via Nuitee
E
Elena • solo_traveller • mx
9
Pros:

Todo estuvo excelente, las chicas de la recepción muy amables y dan buenas referencias para conocer y comer

Cons:

Lo único que no me gustó es que no tenía otro enchufe para cargar el celular, agua caliente y no tenía señal de tv.

2026-05-26 • via Nuitee
C
Cecilia Peralta Margerum • solo_traveller • mx
8
2026-05-23 • via Nuitee
R
Ruby del Carmen • extended_group • nl
5
Niet zo goed
Pros:

Niet goed

Cons:

De douche

2026-05-22 • via Nuitee
C
Christian • solo_traveller • au
6
Pros:

Good location

Cons:

Paid for upgrade but the room was very average

2026-05-22 • via Nuitee
R
roberto • solo_traveller • mx
10
2026-05-21 • via Nuitee
G
Garduza • couple • mx
2
2026-05-21 • via Nuitee
D
Daniel • solo_traveller • mx
10
Pros:

Las instalaciones

Cons:

Nada

2026-05-21 • via Nuitee
D
Daniel • solo_traveller • mx
10
Exelente lugar
Pros:

La tramquidad del lugar, la ubicación y las instalaciones

Cons:

Al solicitar una plancha no tenían las necesarias y no fue posible el acceso a una

2026-05-21 • via Nuitee
C
Cindy • solo_traveller • mx
10
Pros:

Las camas súper cómodas, buen espacio y linda piscina. La ubicación es increíble, cerca hay muchas opciones para comer.

Cons:

La habitación olía un poco a humedad y el baño olía raro.

2026-05-20 • via Nuitee