Hotel Colonial Playa del Carmen

Hotels
•
Kavia Hotels
8 (1774 reviews)
Avenida 20 entre 2 y 4 Centro , Playa del Carmen , mx

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Luggage storage
Tour desk
Facilities for disabled guests
Non-smoking throughout
Shuttle service (additional charge)
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Good value for money
Cons:
Cleanliness issues
Room quality concerns
Noise from other guests

Categories

Cleanliness
6.64
Several reviews mentioned cleanliness issues, including cockroaches and dirty rooms.
Service
9.11
Many reviews highlight friendly staff and good service.
Location
9.15
The location is frequently mentioned as central and convenient.
Room Quality
7.6
Some comments indicate rooms are simple and small but generally clean.
Amenities
7.13
Amenities are adequate, with some issues like a cold pool or poor shower.
Value for Money
8.09
Some guests felt it was a good deal, though breakfast should be included.
Food and Beverage
8.14
Breakfast received positive feedback but could improve.
Overall Experience
8.11
The overall sentiment is positive despite some mentioned issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 14:25

Property Description

Convenient Location
Hotel Colonial Playa del Carmen is centrally located, just a short distance from Playacar Beach, ADO International Bus Station, and Playa del Carmen Maritime Terminal.

Comfortable Amenities
Enjoy a relaxing stay with air-conditioned rooms, free WiFi, and an outdoor swimming pool. Each room features a private bathroom, desk, flat-screen TV, and complimentary toiletries.

Helpful Services
The hotel offers a helpful reception that can assist with area information, ensuring you make the most of your visit to Playa del Carmen.

Experience the convenience and comfort of Hotel Colonial Playa del Carmen. Book now for an unforgettable stay in Playa del Carmen.

Important information:

Please note that If you want to check in sooner or later than the stipulated time, you can make a request. The property can not guarantee the room later the 6:00 PM without the guest informing the time of arrival.

When booking 3 rooms or more, as well as more than 3 nights, different policies and additional supplements may apply.

An official ID must be physically presented upon check-in.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
In the event of an early departure, the property will charge you the full amount for your stay.
Parking is subject to availability due to limited spaces.
This property is located in a busy area so guests might experience some noise.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8
Based on 1774 reviews
Cleanliness: 6.64
Service: 9.11
Location: 9.15
Room Quality: 7.6
Amenities: 7.13
Value for Money: 8.09
Food and Beverage: 8.14
Overall Experience: 8.11
V
Véronique • family_with_children • fr
9
Pros:

Beau patio, belle piscine ( eau froide en février). Lits confortables. Eau de la douche bien chaude. Possibilité de laisser ses bagages avant de prendre la chambre.

Cons:

Musique dans la rue mais comme très souvent au Mexique. L'hôtel est en travaux, il va être refait à neuf.

2026-02-13 • via Nuitee
N
Nestor • family_with_children • mx
10
Pros:

Todo. Me sorprendió que hasta elevador tenía el hotel

2026-02-13 • via Nuitee
V
Victor Manuel • family_with_children • co
8
Pros:

Esta bien ubicado para ir a todo lado...

Cons:

Mal de señal el internet y el WiFi..

2026-02-13 • via Nuitee
J
Joey • extended_group • ca
1
I booked for 14 days, left after 1 night. Gave organ harvesting vibes
Pros:

nothing, it was more ghetto and rundown

Cons:

everything

2026-02-12 • via Nuitee
C
Claudio • family_with_children • cl
10
2026-02-12 • via Nuitee
V
Villalobos Flores • solo_traveller • mx
10
Pros:

El personal es muy amable, permiten resguardar tu equipaje.
La habitación era amplia (habitación 208)
Por la noches hay seguridad en la puerta, cuando uno llega tarde de ir de fiesta 😉

La zona es genial, todo queda cerca, hay varios minisuper (que por cierto cierran después de las 12am), mucha comida alrededor, a 2 cuadras del palacio municipal.

El Ado a unas 4 cuadras y para ir al Chedraui (dónde salen las vans a unos 10 minutos caminando)
A una cuadra está la av. Juárez, ahí encuentras de todo, a buen precio!!

Cons:

Por las mañanas hay ruido, debido a que están ampliando el Hotel !!
Pero si sales temprano de tour, ni te enteras.
Hizo mucho frío y sólo había una cobija por persona, pedimos a recepción y ya no tenían!!

2026-02-10 • via Nuitee
R
Rdz • family_with_children • mx
9
2026-02-10 • via Nuitee
גילה • family_with_children • il
8
Pros:

קרוב לעיר

Cons:

חדר קטן מאוש ולא היו מים חמים

2026-02-10 • via Nuitee
A
Andrey • family_with_children • cr
10
Pros:

Cerca de la playa, la atención fue lo mejor en realidad

Cons:

Me faltó piscina

2026-02-10 • via Nuitee
R
Roberto • solo_traveller • gb
3
Go and stay in another hotel
Pros:

Very run down property,very unhelpful and unhappy 2 different Receptions on the early and afternoon shift.No light in the swimming area since they are adding other floors.Dirty bathroom,a smell of wee

Cons:

Everything,worst property I stayed in my life in 32 years

2026-02-10 • via Nuitee
F
Francisco • solo_traveller • us
7
2026-02-10 • via Nuitee
J
Jacqueline • couple • ca
7
2026-02-10 • via Nuitee
H
Hauke • family_with_children • de
9
Pros:

Freundliches Personal
Tolle Lage unweit von der Playa - ruhig, aber zentral
Fahrstuhl vorhanden
Schöner Innenpool

2026-02-09 • via Nuitee
S
sarah • solo_traveller • at
2
Pros:

Die Lage ist recht zentral!

Cons:

Das Zimmer war furchtbar. Es ähnelte einer alten, dunklen, kalten Waschküche. Keinerlei Wohnlichkeit. Außerdem war es sehr kalt! Ich bin verwundert über die ganzen positiven Bewertungen.

2026-02-09 • via Nuitee
S
Simon • family_with_children • cl
1
Pésima experiencia
Pros:

El hotel es bonito

Cons:

La experiencia fue horrible. Hay trabajos de ampliación en el hotel durante el día, por lo que hay mucho ruido de trabajos. Me tuve que bañar un dia con agua fria porque no habia agua caliente. Otro dia cortaron el agua un rato sin siquiera avisar. El wifi no funciona.
Literal la experiencia fue tan mala que decidí irme a quedar a otro hotel al cabo de un par de dias y gastar mas dinero.
No le recomiendo el hotel ni a mi peor enemigo.

2026-02-08 • via Nuitee
A
Aarón • family_with_children • mx
5
Bonito relación precio-calidad.
Pros:

Buen hotel relación precio-calidad, céntrico de los mercaditos locales; asi como, de la Central ADO Turística, de la playa y la 5ta. Avenida.

Cons:

Habitaciones antiguas, puertas viejas que no se podían abrir, en el baño se atoraba la cortina para cerrar la ducha, las manijas del baño oxidadas, las ventanas no tenían mosquiteras y había mosquitos por la noche, en el televisor solo habían 5 canales que funcionaba... y en nuestra estancia estaban construyendo más habitaciones arriba que de 9 de la mañana a 6 de la tarde vas a oír bastante ruido.
Nos tocó una habitación en un rincón que en el transcurso del dia esta oscuro y muy sucio, pedimos cambio de habitación pero el recepcionista nos comentó que despues de las 4 de la tarde ya no era posible.

2026-02-08 • via Nuitee
S
Sheyla Ailen • couple • ar
9
2026-02-08 • via Nuitee
D
Davide • solo_traveller • it
8
Pros:

Posizione perfetta vicino a tutto ma abbastanza lontano dal rumore della Quinta avenida, rapporto qualità prezzo molto buono

Cons:

Il letto matrimoniale erano due materassi singoli uniti, mancava una luce tenue da accendere la sera vicino al letto, doccia e rubinetti datati probabilmente intasati di calcare quando usati facevano schizzare acqua ovunque, lho segnalato in reception e hanno mandato subito un tecnico per risolvere, però facendo la doccia inevitabilmente allagavo il bagno, una semplice tenda risolverebbe il problema.

2026-02-08 • via Nuitee
G
Gretchen • couple • us
5
Room and shower definitely needs an update
Pros:

Great location. Very kind staff.

Cons:

The room was very outdated, and the shower head was so old and clogged that the only water that came out sprayed in opposite directions. I opted to not even shower. Also the water wasn’t warm anyway. Luckily we stayed only for one night.

2026-01-29 • via Nuitee
P
paloma • couple • ca
8
2026-01-29 • via Nuitee