Hanoi Graceful Hotel and Travel

Hotels
8.4 (155 reviews)
21 Phố Hàng Phèn , Hanoi , vn

listing image 1
Show all photos

Facilities

Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good amenities
Cons:
Cleanliness issues
No windows in some rooms
Limited breakfast choice

Categories

Cleanliness
6.68
Room was not clean and had mouldy shower; some guests found the rooms not as pictured.
Service
9.65
Staff were friendly and attentive, providing excellent and personalized service.
Location
9.19
Great location in the center, easy access to surrounding cafes and attractions.
Room Quality
7.64
Rooms were clean and comfortable, but some lacked windows and had noise issues.
Amenities
8.67
Standard amenities present, though some rooms lacking features like a safe.
Value for Money
8.63
Good value for a budget hotel with decent service and location.
Food and Beverage
8.18
Breakfast was good but not extensive; some guests appreciated the variety.
Overall Experience
8.55
Overall, satisfied with the stay; minor issues but exceptional service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 22:15

Property Description

Convenient Location in Hanoi - Enjoy easy access to popular attractions such as Hanoi Old City Gate and Thang Long Water Puppet Theater.

Comfortable Amenities - Relax in allergy-free rooms, take advantage of room service, and stay connected with free WiFi throughout the property.

Helpful Services - Benefit from concierge services, tour desk assistance, and an ATM on-site for added convenience.

Plan your stay at Hanoi Graceful Hotel and Travel for a seamless and enjoyable experience in Hanoi.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.4
Based on 155 reviews
Cleanliness: 6.68
Service: 9.65
Location: 9.19
Room Quality: 7.64
Amenities: 8.67
Value for Money: 8.63
Food and Beverage: 8.18
Overall Experience: 8.55
S
Sayara • couple • au
9
Amazing
Pros:

Prime location all the sightseeing were very close to hotel, breakfast buffet was really good lots of variety. Ha Nguyen was so helpful and polite she went out of her way to to help us really.

2026-03-20 • via Nuitee
H
Helene • couple • fr
9
2026-03-16 • via Nuitee
E
Emily • couple • gb
10
2026-03-10 • via Nuitee
T
Tammy • couple • au
9
Pros:

Front room with balcony & great breakfast

Cons:

Small set stairs into front room, but staff assisted with luggage

2026-03-09 • via Nuitee
T
Tanja Isabelle Karoline • couple • de
8
2026-03-06 • via Nuitee
J
john • extended_group • dk
6
2026-03-01 • via Nuitee
T
THU HA • extended_group • vn
9
2026-02-27 • via Nuitee
S
Shanyu • couple • in
7
2026-02-25 • via Nuitee
F
Filip • couple • se
7
Bra läge och frukost.
Pros:

Bra läge och bra frukost. Snäll kvinna som äger hotellet, även väldigt trevlig tjej på frukosten som kom med meny och serverade go pho!

Cons:

Man väcks tidigt på morgonen av oväsen och ljud från personal som ropar i trapphuset och smäller i dörrar, smutsiga lakan och smutsigt i dusch/badrum.

2026-02-22 • via Nuitee
I
Ioannis • couple • gr
9
2026-02-12 • via Nuitee
K
Kasia • couple • pl
10
Polecam każdemu komu zależy na dobrej lokalizacji,zaangażowanej obsłudze hotelu i przyjemnym miejscu
Pros:

Bardzo przyjemny hotelik,personel super pomocni w każdej kwestii .Mają wycieczki w dobrych cenach my byliśmy w Ninh Binh.Bardzo dobra lokalizacja blisko sklepy i dobre restauracje.W dzień wymeldowania mieliśmy jeszcze sporo czasu do lotu ,lecieliśmy dopiero o 1.45 w nocy ,zapytaliśmy czy jest możliwość wynajęcia pokoju na godziny ponieważ zostało nam jeszcze kilka godzin do taksówki na lotnisko i chętnie byśmy odpoczęli wygodnie w ciszy ?właścicielka bez problemu dała nam pokój za niewielką zapłatę co nas bardzo ucieszyło.Polecam bardzo ten hotel za podejście do klienta życzliwość i pełne wsparcie jakim darzą swoich gości wróciłabym napewno.Dziękujemy ❤️

Cons:

Wszystko

2026-02-12 • via Nuitee
M
Margaret • couple • je
7
2026-02-11 • via Nuitee
T
THU HA • family_with_children • vn
8
Tốt
Pros:

wife tốt , không tính phí .

2026-01-31 • via Nuitee
K
Karma • couple • us
7
2026-01-29 • via Nuitee
C
Claire • couple • gb
5
Pros:

Good Location

2026-01-29 • via Nuitee
S
Sara • solo_traveller • es
10
2026-01-24 • via Nuitee
A
Alberts • couple • au
9
The staff were so helpful booking tours and cars for us. If anything needed attending to they were there to help
Pros:

Location and staff

2026-01-20 • via Nuitee
S
Sergio Igor • couple • mx
9
Great option on budget to stay at Old Quarter.
Pros:

The staff is very friendly and helpful. They helped us get into a famous restaurant that was full for the evening and not getting reservations. Not luxurious but very good option for center of Hanoi.

Cons:

The view from the room.

2026-01-20 • via Nuitee
R
Rebecca • solo_traveller • se
8
Good affordable stay!
Pros:

A good room with a comfortable bed, in the middle of the old quarters with lots of nice restaurants and shops nearby. They cleaned the room everyday which was also nice.

Cons:

The hot water in the shower sometimes didn’t work even though I turned it on. Otherwise nothing to complain about.

2026-01-17 • via Nuitee
R
Rykind-Blarke • couple • dk
10
Rigtig godt.
Pros:

Alt var godt ved det. Personalet var sødt og hjælpsomt, og man fik virkelig værdi for pengene. Kan klart anbefales.

Cons:

Der var ikke en finger at sætte på overnatningsstedet.

2026-01-14 • via Nuitee