SHIBUYA STREAM HOTEL formerly Shibuya Stream Excel Hotel Tokyu

Hotels
9 (2663 reviews)
Shibuya-ku Shibuya 3-21-3 , Tokyo , jp

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Children allowed

Facilities

Nightclub
Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Soundproof rooms
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Found hair on bed
Breakfast could be better

Categories

Cleanliness
8.39
Facilities are modern and impeccably clean, but a hair was found on the bed.
Service
9.86
Staff were very helpful, friendly, and assisted with various requests.
Location
9.9
Fantastic location with easy access to trains, shopping, and attractions.
Room Quality
8.85
Rooms were spacious and stylish, but some found them a bit small.
Amenities
8.88
Good fitness center and laundry area, but standard hotel amenities overall.
Value for Money
8.34
Considered decent given the services, yet breakfast value could be better.
Food and Beverage
8.39
Breakfast buffet had good options, but some reviews said it was simple.
Overall Experience
9.36
Most guests had a very positive experience and would recommend the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:34

Property Description

Conveniently located in the heart of Tokyo, SHIBUYA STREAM HOTEL formerly Shibuya Stream Excel Hotel Tokyu offers a seamless blend of comfort and convenience.

Modern Amenities: Experience a stay like no other with air-conditioned rooms, free WiFi, and a 24-hour front desk ready to cater to your every need.

Dining and Entertainment: Indulge in culinary delights at the on-site restaurant, unwind with a drink at the bar, or mingle with fellow travelers in the shared kitchen area.

Prime Location: With must-see attractions such as the Moyai Statue and Shibuya Station just a stone's throw away, immerse yourself in the vibrant culture of Tokyo effortlessly.

Book now and elevate your Tokyo experience at SHIBUYA STREAM HOTEL formerly Shibuya Stream Excel Hotel Tokyu.

Important information:

Subject of power outage (guest rooms)
Hot water supply facilities and halls on each floor (power outage only from 0:30 to 1:00 and from 05:00 to 06:00)An accommodation tax per person, per night is not included in the price and must be paid at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs JPY 2800 per day.

Location

Guest Reviews

9
Based on 2663 reviews
Cleanliness: 8.39
Service: 9.86
Location: 9.9
Room Quality: 8.85
Amenities: 8.88
Value for Money: 8.34
Food and Beverage: 8.39
Overall Experience: 9.36
K
Kathryn • couple • au
8
Pros:

Amazing
Location

2026-02-14 • via Nuitee
K
Kristine • family_with_children • au
10
Top notch accommodation in Shibuya.
Pros:

Proximity and amenities. They have a family room that can fit four adults. We also had a lovely view of the city skyline. Also, it's right on Shibuya station.

Cons:

The toilet is not right next to the main bathroom which is a bit of a hassle.

2026-02-12 • via Nuitee
T
Thomas • couple • au
10
Great accomodation, would recommend.
Pros:

Great locations and facilities, definitely worth the extra $$ to be central to shibuya with great service and staff that were very attentive

2026-02-12 • via Nuitee
S
Shakira • couple • au
10
2026-02-12 • via Nuitee
A
Adrian • family_with_children • mx
10
Pros:

Limpieza, ubicación y servicio

2026-02-11 • via Nuitee
W
Wen Loong • family_with_children • au
9
2026-02-10 • via Nuitee
A
Aaron • couple • us
10
Perfect for our first Tokyo exploration
Pros:

Modern, beautifully designed, super convenient, spacious and helpful staff

Cons:

Nothing at all

2026-02-10 • via Nuitee
J
jordan • couple • au
10
2026-02-09 • via Nuitee
G
Glenn • solo_traveller • au
9
2026-02-09 • via Nuitee
M
Michael • family_with_children • us
8
2026-02-09 • via Nuitee
N
Nietsch • solo_traveller • us
9
Pros:

The location is great for first time visitors to Tokyo. The staff was so friendly and helpful.

Cons:

Nothing

2026-02-09 • via Nuitee
J
Jeremy • family_with_children • au
7
Great location, cramped rooms
Pros:

The location in Shibuya was excellent, both for access to trains and for experiencing the surrounding areas. Facilities were modern and clean.

Cons:

The room was very small. For the price it would be good for breakfast to be included.

2026-01-30 • via Nuitee
J
Jeffrey Sung Ching • solo_traveller • us
10
2026-01-28 • via Nuitee
E
Elke • extended_group • au
9
Perfect position to explore Tokyo
Pros:

Great location and super helpful staff

2026-01-27 • via Nuitee
J
Jacqueline • solo_traveller • au
10
Excellent stay, loved the convenient location above Shibuya Ststion
Pros:

Facilities & location

2026-01-27 • via Nuitee
S
Sumerlin • solo_traveller • jp
9
Great location, price point, and room size for central Tokyo.
2026-01-27 • via Nuitee
S
SUSAN • solo_traveller • us
10
Best location and comfortable .
Pros:

I booked this for my son and he loved it so much !

2026-01-26 • via Nuitee
Y
Yu Ching • family_with_children • tw
10
2026-01-26 • via Nuitee
D
Daniel • couple • us
10
Very comfortable hotel in a central location.
Pros:

Excellent location right at the center of Shibuya.

2026-01-25 • via Nuitee
B
Brittany • couple • us
8
2026-01-24 • via Nuitee