SHIBUYA STREAM HOTEL formerly Shibuya Stream Excel Hotel Tokyu

Hotels
9 (2684 reviews)
Shibuya-ku Shibuya 3-21-3 , Tokyo , jp

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Children allowed

Facilities

Nightclub
Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Soundproof rooms
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Found hair on bed
Breakfast could be better

Categories

Cleanliness
8.39
Facilities are modern and impeccably clean, but a hair was found on the bed.
Service
9.86
Staff were very helpful, friendly, and assisted with various requests.
Location
9.9
Fantastic location with easy access to trains, shopping, and attractions.
Room Quality
8.85
Rooms were spacious and stylish, but some found them a bit small.
Amenities
8.88
Good fitness center and laundry area, but standard hotel amenities overall.
Value for Money
8.34
Considered decent given the services, yet breakfast value could be better.
Food and Beverage
8.39
Breakfast buffet had good options, but some reviews said it was simple.
Overall Experience
9.36
Most guests had a very positive experience and would recommend the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:34

Property Description

Conveniently located in the heart of Tokyo, SHIBUYA STREAM HOTEL formerly Shibuya Stream Excel Hotel Tokyu offers a seamless blend of comfort and convenience.

Modern Amenities: Experience a stay like no other with air-conditioned rooms, free WiFi, and a 24-hour front desk ready to cater to your every need.

Dining and Entertainment: Indulge in culinary delights at the on-site restaurant, unwind with a drink at the bar, or mingle with fellow travelers in the shared kitchen area.

Prime Location: With must-see attractions such as the Moyai Statue and Shibuya Station just a stone's throw away, immerse yourself in the vibrant culture of Tokyo effortlessly.

Book now and elevate your Tokyo experience at SHIBUYA STREAM HOTEL formerly Shibuya Stream Excel Hotel Tokyu.

Important information:

Subject of power outage (guest rooms)
Hot water supply facilities and halls on each floor (power outage only from 0:30 to 1:00 and from 05:00 to 06:00)An accommodation tax per person, per night is not included in the price and must be paid at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs JPY 2800 per day.

Location

Guest Reviews

9
Based on 2684 reviews
Cleanliness: 8.39
Service: 9.86
Location: 9.9
Room Quality: 8.85
Amenities: 8.88
Value for Money: 8.34
Food and Beverage: 8.39
Overall Experience: 9.36
J
Joanna • family_with_children • gb
10
Truly spectacular view from the room and so spacious and clean. Highly recommended.
Pros:

Beautiful hotel and well situated above Shibuya station. Well sign posted inside the Shibuya as Stream complex so you can’t get lost. Amazing view of the Tokyo skyline from the room.

Cons:

Nothing

2026-04-11 • via Nuitee
F
Filippo • couple • gb
7
Pros:

Overall, a solid hotel choice. The location is excellent, and while the room isn’t big, it has everything you need. The facilities are also great, especially the laundry room, which is very convenient for longer stays in Japan.

Cons:

While some noise is expected in Shibuya, the hotel sits directly above a major road and lacks insulated windows, so street noise was constant and made it hard to sleep without earplugs.
Elevators were also slow and inconvenient since they’re shared with offices in the building.
Lastly, for a 10 night stay, I expected more thorough cleaning. Towels and sheets were changed, but the room itself was never cleaned.

2026-04-11 • via Nuitee
D
Daniel • couple • us
10
2026-04-10 • via Nuitee
K
Kimberly • family_with_children • us
10
Great hotel if you want to be in the action
Pros:

Great location! This hotel is connected to the train station and is right in the center of Shibuya. We had a beautiful corner room on the 13th floor.

2026-04-09 • via Nuitee
U
Ulrich • family_with_children • de
9
Toplage an shibuya
Pros:

Sehr gute Lage direkt an shibuya Station, traumhafter Blick auf Stadt, viele Restaurants direkt vor Ort

Cons:

Zimmer gemessen am Preis klein, wenig staumöglichkeiten,,unzureichende auflademöglichkeit im Zimmer

2026-04-08 • via Nuitee
S
SANDRINE • extended_group • ch
8
Emplacement idéal pour découvrir Tokyo
Pros:

L’emplacement, proche de tous les transports, la gentillesse du personnel.

Cons:

Chambres assez petites sans espace de rangement.

2026-04-07 • via Nuitee
J
Jenny • family_with_children • au
10
2026-04-07 • via Nuitee
Y
Yu Cheng • solo_traveller • tw
9
2026-04-07 • via Nuitee
E
Elkanit • couple • il
10
מיקום נדיר, מלון נעים
Pros:

מיקום נהדר במרכז, מסביב יש הכל, כולל מבחר מסעדות מתחת למלון. הצוות אדיב, יש אפילו מכונת כביסה במלון וחדר כושר.
מאד נקי

2026-04-07 • via Nuitee
S
Shira • couple • il
10
Great Stay in the Heart of Shibuya
Pros:

A well-designed hotel with a pleasant atmosphere. The rooms are spacious and thoughtfully arranged, and the beds are very comfortable. The location is excellent, right in the center of Shibuya and connected to a large shopping complex with many restaurants just steps away, as well as being next to Shibuya Station. The staff were kind and helpful, everything was clean and well maintained, and the views of Tokyo from above are stunning.

Cons:

he only minor downside is the ongoing construction in the surrounding area, which can make navigation a bit confusing at times, but this is not related to the hotel itself, and there was no noise in the room.

2026-04-06 • via Nuitee
• solo_traveller • us
10
2026-04-06 • via Nuitee
T
Tina • extended_group • au
8
Pros:

Beautiful hotel in a great location.

2026-04-05 • via Nuitee
J
Jess • solo_traveller • gb
8
2026-04-05 • via Nuitee
J
Jess • solo_traveller • gb
8
2026-04-05 • via Nuitee
L
Lucia • couple • it
8
Pros:

La posizione é perfetta, ma é un hotel abbastanza standard

2026-04-03 • via Nuitee
S
Syed • couple • us
10
2026-04-02 • via Nuitee
P
Patricia • couple • au
10
Fantastic and great staff, so friendly and helpful
Pros:

Such a great location and all amenities

Cons:

Nothing I didn’t like

2026-04-02 • via Nuitee
J
Javier • couple • es
10
Excelente opción para alojarse en Tokyo
Pros:

Habitación muy cómoda y ubicación excelente, a pesar de ser muy céntrico, era muy silencioso

Cons:

N/A

2026-04-01 • via Nuitee
C
Clare • solo_traveller • ie
10
2026-04-01 • via Nuitee
N
Nazariy • couple • gb
9
Check in was horrendous, but outside of that everything was exceptional
Pros:

Location was superb, shibuya crossing is super close from the hotel.

Cons:

Was severely jet lagged and we arrived in the morning, something like 9 am, so I tried to catch a nap before the check in (which was 15:00). A member of the staff pointed a finger at me and said it's not allowed to sleep (despite no one being around). It was excruciating waiting 4 hours trying to stay awake. At the same time two Japanese workers that are not members of the staff, just came into the lobby and proceeded to both catch a nap. They had no warnings at all. After both had slept for an hour each, they simply left the lobby.

2026-03-31 • via Nuitee