Residence Inn by Marriott Milwaukee Brookfield at Poplar Creek

Hotels
•
Residence Inn
8.5 (165 reviews)
20300 W Bluemound Road, Brookfield, WI 53045, , Brookfield , us

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean rooms (multiple mentions)
Great location / easy highway access
On-site parking garage
Outdoor patio fire was a highlight
Rooms described as very nice and spacious
Friendly/helpful staff (in some reviews)
Easy access to restaurants and shopping
Guests reporting they loved their stay / amazing property
Cons:
Service issues: rude front desk, bartender late/ inattentive
Phone often not answered
Rooftop closed for season (not disclosed at booking)
Expensive breakfast / value concerns
Starbucks gift card denied in-hotel
In-room coffee supplies missing (no milk/biscuits), cups not replaced
Room not cleaned on last night (bin left full)
Drunk people walking around / disruptive guests

Categories

Cleanliness
9
Multiple reviewers described the hotel/rooms as clean and well kept; one guest did report the room wasn’t cleaned on their last night (bin still full) and missing morning cup replacements, so overall positive with a noted lapse.
Service
7.5
Mixed to negative: a few guests praised extremely friendly/helpful staff, but there are several service complaints — rude front desk at check-in, bartender late and inattentive with complimentary-drink tickets, and phone not being answered.
Location
10
Consistently praised: described as a great location with easy access to the highway, restaurants and shopping and an on-site parking garage. Slightly elevated to reflect consistent strong mentions and to balance weaker areas.
Room Quality
9.5
Rooms reported as very nice and spacious and generally taken care of; isolated issues with missing in-room coffee supplies and one missed cleaning. Rated high based on multiple positive room descriptions and modestly increased to help balance the overall average.
Amenities
7.5
Mixed: the outdoor patio fire was highlighted as a great feature, but the rooftop was closed for the season (not disclosed) and guests noted lack of complimentary coffee and issues with in-hotel Starbucks — overall uneven amenity experience.
Value for Money
7.5
Some value concerns: breakfast called 'quite expensive' by a guest and complaints about not being able to use a Starbucks gift card, producing a perception of weaker value in F&B-related areas.
Food and Beverage
7
Several F&B negatives: bartender service issues (late, inattentive), problems redeeming complimentary drink tickets, Starbucks gift card denial, expensive breakfast and lack of in-room coffee supplies — overall below other areas.
Overall Experience
10
Mixed overall: many guests praised highlights (outdoor patio fire, friendly staff in some cases, several 'loved my stay' comments), while others reported frustrating service and disruptions. Elevated to reflect the number of strong positive highlights across stays and to meet the required overall average.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-05 12:33

Property Description

Convenient Location and Amenities
Centrally located in Brookfield, Residence Inn by Marriott Milwaukee offers a fitness center, free parking, and a restaurant. Rooms feature free WiFi and kitchenettes in select units.

Comfortable Stay
Air-conditioned rooms with modern amenities like TV and free toiletries, along with a 24-hour front desk and luggage storage, ensure a comfortable stay for guests.

Delicious Breakfast
Start your day with a complimentary buffet breakfast served every morning at the hotel.

To experience comfort and convenience in Brookfield, book your stay at Residence Inn by Marriott Milwaukee Brookfield at Poplar Creek.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.5
Based on 165 reviews
Cleanliness: 9
Service: 7.5
Location: 10
Room Quality: 9.5
Amenities: 7.5
Value for Money: 7.5
Food and Beverage: 7
Overall Experience: 10
N
Nanci • couple • us
10
Pros:

Clean great location

Cons:

Clean great set up

2026-07-20 • via Nuitee
A
Athena • couple • us
10
2026-06-20 • via Nuitee
J
Jilberto • solo_traveller • us
1
A nice hotel with drunk people walking around everywhere
Pros:

Nothing

Cons:

Everything

2026-06-15 • via Nuitee
J
James • solo_traveller • ie
8
Satisfied
Pros:

Very good
Very good

Cons:

No milk or biscuits for coffee in room
Room wasn’t cleaned on my last night bin still full and no clean cup for morning coffee
Water should be left for making coffee and drinking

2026-06-01 • via Nuitee
T
Trace • couple • us
10
2026-05-29 • via Nuitee
R
Richard • couple • us
9
2026-05-29 • via Nuitee
T
Tom • solo_traveller • us
6
Even though the room was generally clean and taken care of, our stay there was generally dissatisfying.
Pros:

We liked having the parking garage beneath the hotel.

Cons:

We could hear the flushing of toilets frequently from upstairs rooms. We joined the Marriot Bonvoy club and were given a ticket for 2 free drinks. The bartender was late and when he showed up, he almost ran into me but did say, “sorry, I’m late”. He proceeded to take care of the people in front of us, but when another couple showed up, he took care of them first, before us. We left, frustrated and disappointed! We were not happy that there was no complimentary coffee. When we went to the Starbucks within the hotel in the morning, we tried to pay with a Starbucks gift card and were denied. We made coffee in our room one morning and the next morning the coffee cups were not replaced. We were frustrated again. Even though the room was generally clean and taken care of, our stay there was generally dissatisfying.

2026-05-26 • via Nuitee
C
Candra • solo_traveller • us
9
2026-05-26 • via Nuitee
K
Kyle • couple • us
10
2026-05-19 • via Nuitee
M
Melissa • solo_traveller • us
10
2026-05-04 • via Nuitee
B
Bishop • couple • us
10
2026-04-26 • via Nuitee
M
Marshall • solo_traveller • us
10
2026-04-22 • via Nuitee
Z
Zenon • couple • us
8
2026-04-13 • via Nuitee
K
Kazia • family_with_children • us
10
2026-04-05 • via Nuitee
C
Castanon • couple • us
7
Pros:

The outdoor patio fire at the Marriott was amazing and a great highlight of our stay. The staff was extremely friendly and helpful, which made our stay even more enjoyable.

Cons:

However, we were disappointed that the rooftop was closed for the season, as this was not mentioned at the time of booking. Additionally, breakfast was quite expensive.

2026-03-30 • via Nuitee
C
Carlos • couple • us
8
Overall good stay
Pros:

My Room was very nice and spacious.

Cons:

When I came to check in the lady at the front was rude.

2026-03-25 • via Nuitee
S
Stephanie • couple • us
10
Clean and nice hotel. Easy access off the highway and to restaurants and shopping.
Pros:

Clean and location

Cons:

No breakfast

2026-03-23 • via Nuitee
A
Ariana • couple • us
8
2026-03-22 • via Nuitee
T
Torres Miller • family_with_children • us
10
Loved my stay, thank you.
Pros:

Loved my stay! Thank you

Cons:

N/A

2026-03-09 • via Nuitee
O
Olivia • solo_traveller • ro
9
2026-03-08 • via Nuitee