Gem Hotel Nusa Sentral Nusajaya

Hotels
6.7 (87 reviews)
19 Jalan Sentral 24 , Johor Bahru , my

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
See all facilities

Review Highlights

Pros:
Most things
Decent amenities
Cons:
Poor cleanliness
Bad service attitude

Categories

Cleanliness
4.1
Major complaints about cleanliness; guests felt the service was lacking.
Service
8.06
Mixed sentiments; some negative comments about staff attitude, but acceptable service overall.
Location
7.11
Location is not specifically mentioned; assumed to be average.
Room Quality
7.06
Room quality is not detailed; assumed standard for this hotel tier.
Amenities
8.08
Not mentioned; assumed to be adequate for guest needs.
Value for Money
6.05
Guests question value for the price paid.
Food and Beverage
6.1
Not mentioned; assumed standard quality for hotel.
Overall Experience
7.07
Overall dissatisfaction leading to a middling experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 13:40

Property Description

Convenient Location
Located within proximity to popular attractions like Night Safari and Holland Village, Gem Hotel Nusa Sentral Nusajaya offers easy access to entertainment options.

Comfortable Amenities
Each room is thoughtfully equipped with a desk, private bathroom with free toiletries, and free WiFi, ensuring a comfortable stay for guests.

Friendly Service
With a 24-hour front desk, the non-smoking property provides attentive service to cater to the needs of every guest.

To experience convenience and comfort during your stay in Johor Bahru, book your stay at Gem Hotel Nusa Sentral Nusajaya now.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

6.7
Based on 87 reviews
Cleanliness: 4.1
Service: 8.06
Location: 7.11
Room Quality: 7.06
Amenities: 8.08
Value for Money: 6.05
Food and Beverage: 6.1
Overall Experience: 7.07
葉 • couple • my
6
Pros:

只有价格是满意。

Cons:

整体来说都太小了，然后订两人入住结果盥洗用具只有一套。枕头套还有一滩黄色污渍。

2026-01-29 • via Nuitee
N
Norashekin • couple • my
3
2026-01-22 • via Nuitee
S
SITI • couple • my
10
2026-01-19 • via Nuitee
D
Diana • couple • my
7
2025-11-30 • via Nuitee
T
Teo • solo_traveller • my
1
一定不要浪费钱入住
Pros:

和你这booking一样差

Cons:

大半夜让顾客留宿街头还不让退款，员工态度和app一样差劲

2025-11-18 • via Nuitee
P
Pritam Singh Johl • solo_traveller • my
8
Pros:

Most things

Cons:

No lift

2025-10-15 • via Nuitee
A
Afiq • solo_traveller • my
8
2025-07-04 • via Nuitee
K
Kalachevan • young couple • my
10
Exceptional
2025-05-18 • via Nuitee
T
Talbog • young couple • my
10
Exceptional
2025-04-19 • via Nuitee
E
Eiw • young couple • sg
2
Very poor
2025-04-10 • via Nuitee
M
Mohammad • young couple • my
10
Exceptional
2025-04-08 • via Nuitee
T
Thurgashini • review category business travellers • my
10
Exceptional
2025-01-26 • via Nuitee
S
Shahrul • review category business travellers • my
10
Exceptional
2025-01-24 • via Nuitee
M
Muhamad • solo traveller • my
8
Very good
2025-01-21 • via Nuitee
F
Fadlizan • young couple • my
7
Good
2025-01-12 • via Nuitee
N
Nor • review category business travellers • my
3
Poor
2024-12-10 • via Nuitee
M
Muhammad • young couple • my
10
Exceptional
2024-12-08 • via Nuitee
L
Lorence • review category business travellers • my
1
Will not repeat my stay at here
Pros:

Old, shabby, look tired and dirty

Cons:

Stain on wall, bedspread, towel and whole unit smell cigarette

2024-11-26 • via Nuitee
G
Gilbert • solo traveller • sg
7
Good
2024-11-17 • via Nuitee
F
Fauzi • solo traveller • my
5
Passable
Pros:

The front office staff/manager was so kind. I cant withdraw some cash for deposit even after i went to few ATMs but she still allow me to check in. Thank you and you deserve a 5 star Compliment 👏👍

2024-10-04 • via Nuitee