Imperial Swan Hotel and Suites Lakeland

Hotels
2.5 (87 reviews)
4141 South Florida Avenue , Lakeland , us

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Facilities for disabled guests
Hot tub/Jacuzzi
Paid WiFi
Offsite parking discounted rates available
See all facilities

Review Highlights

Cons:
Hotel under state code violation and shutdown
Misleading information from customer service
Lost money due to closed hotel

Categories

Cleanliness
1
Several reviews mentioned the hotel being under state code violation and shutdown, indicating severe cleanliness issues.
Service
1
Guests expressed frustration with poor service, including being misled, hung up on, and not receiving promised assistance.
Location
1
The location received negative feedback as guests were unable to stay at the hotel due to it being closed down.
Room Quality
1
As the hotel was not operational, guests were unable to experience the room quality.
Amenities
1
No feedback available on amenities due to the hotel being closed down.
Value for Money
1
Guests expressed frustration at losing money due to booking a room at a closed-down hotel.
Food and Beverage
1
No feedback available on food and beverage services due to the hotel being closed down.
Overall Experience
1
Overall experience was extremely negative, with guests feeling cheated out of their money and unable to stay at the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-27 22:58

Property Description

Convenient Location

Situated just a short drive away from popular attractions like Busch Gardens and Disney World, Lakeland Imperial Swan Hotel and Suites offers a central location for your Florida adventures.

Comfortable Accommodations

Relax in rooms equipped with convenient amenities such as a microwave, refrigerator, coffee maker, and more. Enjoy a cozy stay with TV, air conditioning, and ironing facilities provided for your comfort.

Leisure Facilities

Take a refreshing dip in the outdoor swimming pool and unwind after a day of exploration. Whether you're traveling for leisure or business, Lakeland Imperial Swan Hotel and Suites ensures a pleasant stay for all guests.

Book your stay now at Lakeland Imperial Swan Hotel and Suites for a memorable Florida getaway!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in some hotel rooms and charges are applicable.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

2.5
Based on 87 reviews
Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
J
Jerika • couple • us
1
Never stayed
Pros:

Nothing

Cons:

Hotel was under state code violation and shutdown. Still booking rooms, and taking people's money. When we arrived to find hotel shutdown. I called and talked to someone in booking, they sent me to front deck knowing no one there (I told them this). For me to call back to be hung up on 4 more times. Had to call bank to do stop payment. Never again will I book over the phone or with booking.com I rather take my chances when I get to my destination or get an airbnb.

2025-05-02 • via Nuitee
A
Austin • solo_traveller • us
1
Cons:

It was condemned. I’m more mad about getting screwed out do money though. I was told by multiple customer service employees from booking.com that they would cover the cost of putting me in a new hotel. They sent me links to different ones and said choose any. I chose a 250 dollar hotel and now I have to pay for all but $50, so I basically just gave the company more money for making me sit in the side of the road for hours while they figured that out

2025-04-06 • via Nuitee
C
Clugston • family_with_children • us
1
Could not stay there warning on door said vacate property
2025-03-24 • via Nuitee
J
Julian • couple • us
1
Wasn’t open to public took my money and couldn’t even stay cause it was closed down
Pros:

It wasn’t even open to public didn’t even stay at the place

Cons:

Wasted my money

2025-03-13 • via Nuitee
T
Toni • family_with_children • us
1
2025-01-22 • via Nuitee
L
Lenner • couple • us
1
2024-12-28 • via Nuitee
M
Marjorie • couple • us
3
2024-12-17 • via Nuitee
S
Smith • solo_traveller • us
5
Pros:

I felt the staff was very kind and did the best they could, it seemed like they were working hard overnight replacing things in rooms and trying to keep up the best they could in an outdated hotel past it's prime maybe a little over their means but everyone was kind and seemed to be doing what they can

Cons:

There was mold and wet spots on the floor from old sinks and tubs, the TV only had digital bunny ears so no cable and halls had some of appliances and beds that had been pulled from rooms but I don't want to complain to much because it seemed like the staff was working on it overnight

2024-12-17 • via Nuitee
S
samuel • couple • us
1
Fix over booking
Pros:

Over booked

Cons:

They were mean at front desk

2024-12-16 • via Nuitee
R
Robin • family_with_children • us
6
No good
Pros:

Nothing

Cons:

It’s very old everything and the smell of marijuana is constant

2024-12-09 • via Nuitee
S
Sylvester • couple • us
1
Pros:

nothing

Cons:

all of it

2024-11-22 • via Nuitee
A
antinio landa • couple • us
1
2024-11-18 • via Nuitee
E
Elizabeth • solo_traveller • us
1
2024-11-18 • via Nuitee
I
Ingrid • solo_traveller • us
1
Nothing and I did not get my room. No staff or manager present.
Pros:

Nothing and I did not get my room. No staff or manager present.

Cons:

Nothing and I did not get my room. No staff or manager present.

2024-11-18 • via Nuitee
D
Daniel • couple • ve
1
Pros:

Nonroom available, they told me to contact booking for the refund

I need my money back ASAP !!!!!!!!

Cons:

Nothing, I need my money back ASAP make my reservation with you Booking, at the hotel they told me to ask for thebrefaund from booking I want my money back ASAP

2024-11-12 • via Nuitee
T
Terry • couple • us
1
2024-11-07 • via Nuitee
G
George • solo_traveller • us
7
2024-11-07 • via Nuitee
W
wally • extended_group • us
2
2024-11-07 • via Nuitee
B
Brandi • couple • us
8
The people were excellent, and it was beautiful by the beach. All in all it was a nice stay.
Pros:

I love being right by the beach. Very relaxing.

Cons:

No hot tub, the restaurant was closed and no hair dryer

2024-11-06 • via Nuitee
M
Mike • couple • us
1
Very un clean
Pros:

No breakfast available

Cons:

Cleaner

2024-11-06 • via Nuitee