Jungala Hotel at VidantaWorld Riviera Maya

Hotels
9.3 (135 reviews)
Playa del Carmen , Cancún , mx

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Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
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Review Highlights

Pros:
Good amenities
Spacious rooms
Cons:
High food prices
Poor communication

Categories

Cleanliness
8.88
Some cleanliness issues noted with the buffet breakfast being dirty, which detracted from the experience.
Service
10
Concierge service was excellent and attentive; however, there were issues with communication between departments.
Location
9.88
The property is very large and the beach was far away; nevertheless, some positive sentiment about the grounds.
Room Quality
10
Rooms were nice, spacious, and well-decorated according to several reviews.
Amenities
10
Amenities such as the water park and show received positive mention, though some features were closed.
Value for Money
8.38
Dining was considered too expensive for the quality; breakfast was around $45/person.
Food and Beverage
7.38
Food received multiple mentions of being poor and disappointing overall.
Overall Experience
9.88
Overall a mix of good experiences but significant disappointments led to a lower score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 11:40

Property Description

Luxurious Amenities & Features

The property boasts an outdoor swimming pool, fitness centre, private beach area, sauna, and hot tub for a truly indulgent stay.

Comfortable & Well-Equipped Rooms

Air-conditioned rooms are equipped with modern amenities such as a coffee machine, fridge, microwave, flat-screen TV, and balcony for a comfortable stay.

Convenient Services & Dining Options

Guests can enjoy 24-hour room service, free WiFi, buffet breakfast, and a restaurant offering delectable dishes for a hassle-free experience.

Book your stay at Jungala Park Hotel for an unforgettable Riviera Maya experience!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.3
Based on 135 reviews
Cleanliness: 8.88
Service: 10
Location: 9.88
Room Quality: 10
Amenities: 10
Value for Money: 8.38
Food and Beverage: 7.38
Overall Experience: 9.88
R
Rachid • family_with_children • nl
8
Vriendelijk
Pros:

Alles was mooi

Cons:

Prachtig

2026-07-23 • via Nuitee
R
Ricardo • solo_traveller • mx
10
Pros:

Excelente atención del personal.

Cons:

Todo muy bien

2026-07-21 • via Nuitee
J
Jason • family_with_children • je
8
A great place to visit, and lovely area. Stunning pools too.
Pros:

The jungle vibe and the pools

Cons:

The restaurant were a bit pricey for me

2026-07-19 • via Nuitee
M
Michal • family_with_children • pl
7
2026-07-14 • via Nuitee
S
Sammy • family_with_children • fr
8
2026-07-11 • via Nuitee
S
Sergio • family_with_children • mx
9
2026-07-09 • via Nuitee
R
Rubi • family_with_children • in
8
It was relaxing, too beautiful but if you want to enjoy like pool party, dance then that does not happen there.
Pros:

Property was good, location, staff, cleanliness exceptional. Very relaxing.

Cons:

Nothing was included - breakfast, any show, no music for the pools, liveliness was missing.

2026-07-09 • via Nuitee
E
Erika • solo_traveller • mx
10
Pros:

Todo, la suite amplia, impecable y el servicio de los concierge de lo mejor, súper amables.

2026-07-09 • via Nuitee
C
Cecilia • family_with_children • us
10
2026-07-06 • via Nuitee
S
Sebastian • family_with_children • ch
9
Es war sehr schön
Pros:

Neu, gross, abenteuerlich, vielseitig

Cons:

sehr hohe Preise, wenig Differenzierung

2026-07-06 • via Nuitee
F
Firmino • family_with_children • us
9
2026-07-06 • via Nuitee
M
Marc • extended_group • fr
9
Not a hotel. A huge expensive time-sharing resort
Pros:

Gorgeous. Super clean. Wonderful pool. Amazing staff

Cons:

Restaurants are super expensive. Rooms may be affordable but be ready to shell out a lot all day long.

It’s NOT a hotel where everything is around the building. This is a huge resort with plenty of buildings scattered across. You’re always on a golf cart to go from A to B. This is like a time sharing resort.

2026-07-05 • via Nuitee
P
Paul • family_with_children • gb
2
Forbes need to stop recommending cheap hotels with terrible service.
Pros:

I liked the idea of going to a highly rated five star hotel. Unfortunately that’s where the liking ended.

Cons:

It was horrific. From long check in queues to long waits for golf buggy’s around the resort. Vastly overpriced once there as they are well aware you’re miles from a taxi never mind store. Place had potential but missed it up big time with all the silly charges fur everything and distances between attractions. Staff had the lowest of abilities to communicate too. I’ve stayed in 20 hotels in Mexico that charge a fraction of this one and provide a much better service.

2026-07-02 • via Nuitee
D
David • family_with_children • us
10
2026-07-02 • via Nuitee
F
FRANCISCO • family_with_children • br
10
Espetacular!!!
Pros:

Everything was amazing!!!!

2026-07-01 • via Nuitee
P
Provence • couple • fr
10
Génial
Pros:

La piscine, la disponibilité des navettes, le choix de restaurant

Cons:

Manque un petit déjeuner

2026-06-30 • via Nuitee
C
Carlos • family_with_children • gt
10
Pros:

Everything

Cons:

Nothing

2026-06-30 • via Nuitee
C
Carlos • family_with_children • gt
10
Pros:

Everything

Cons:

Nothing

2026-06-30 • via Nuitee
D
David Gabriel • solo_traveller • cl
10
Un paraiso en el paraiso
Pros:

Todo....espectacular.

Cons:

No tiene nada malo.

2026-06-26 • via Nuitee
G
Gloria • family_with_children • us
10
2026-06-26 • via Nuitee