Facilities

Offsite parking discounted rates available
Clubhouse
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Lift / Elevator
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Clean and spacious accommodations
Good food availability
Cons:
Cleanliness and hygiene issues
Poor service and unresponsive staff

Categories

Cleanliness
5.8
The cleanliness was a significant concern, with reports of unclean bathrooms and used towels left by previous guests.
Service
7.8
Service complaints included unresponsive staff during check-in and inadequate housekeeping.
Location
8.8
Location is convenient, being close to Genting but is sometimes perceived as too far for some guests.
Room Quality
6.8
Room quality was generally acceptable but impacted by cleanliness issues and management of amenities.
Amenities
8.3
Amenities such as spacious apartments and available restaurants were positively noted, though some desired better equipment.
Value for Money
7.8
Guests felt the value was lacking given the experience related to cleanliness and service.
Food and Beverage
8.8
The presence of multiple restaurants for meals received positive feedback.
Overall Experience
8.3
Mixed feelings with some good experiences overshadowed by significant cleanliness and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 21:10

Property Description

Indoor Pool, Casino & Terrace
Relax and unwind with our indoor pool, casino, and terrace offering stunning mountain views.

Heated Pool & Family-Friendly Amenities
Enjoy our heated pool, garden, and free private parking along with family rooms and a sauna for ultimate comfort.

Modern Accommodations with Kitchen Facilities
Our units feature air conditioning, flat-screen TVs, and private bathrooms. Selected rooms offer fully equipped kitchens with a dishwasher and microwave.

To experience luxury in the mountains, book your stay at QUINCE HOME GRAND ION DELEMEN GENTING HIGHLANDs with us today!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:

Location

Guest Reviews

7.8
Based on 2306 reviews
Cleanliness: 5.8
Service: 7.8
Location: 8.8
Room Quality: 6.8
Amenities: 8.3
Value for Money: 7.8
Food and Beverage: 8.8
Overall Experience: 8.3
K
Kaveetha • couple • my
8
2026-05-10 • via Nuitee
D
damia • couple • my
6
2026-05-09 • via Nuitee
S
saiful • solo_traveller • my
8
2026-05-09 • via Nuitee
D
Diana Doris • solo_traveller • my
7
Pros:

The environment was nice n cool. The check in was easy go.

Cons:

I booked a room with 1 large bed and 1 single bed. But there wasn't ant large bed, they joined 2 single bed n and covered it as 1 large bed. In the middle of sleeping the bed splited n I went in. Terrible.

2026-05-09 • via Nuitee
A
Amri • couple • my
9
2026-05-07 • via Nuitee
Y
Yatul • solo_traveller • my
8
Pros:

I love view, the rooms is clean, the weather is very cools, overall is a great experience

Cons:

Hard to find food, very expensive foods and many non halal food.

2026-05-05 • via Nuitee
M
Malek • solo_traveller • my
8
2026-05-04 • via Nuitee
H
Hamudii • couple • my
10
2026-05-04 • via Nuitee
A
Amin • couple • my
10
2026-05-04 • via Nuitee
D
Devendran • couple • my
10
2026-05-04 • via Nuitee
A
Andy • solo_traveller • my
7
2026-05-03 • via Nuitee
M
Megat • solo_traveller • my
8
Students POV
Pros:

nice interior design, very comfortable, a nice hotel to relax in during your vacation

Cons:

the breakfast buffet is very expensive, a little too much for students to afford

2026-05-03 • via Nuitee
R
Ricca • couple • my
7
2026-05-03 • via Nuitee
M
Mohd Syakirin • solo_traveller • my
8
2026-05-03 • via Nuitee
C
cheah • extended_group • my
7
2026-05-03 • via Nuitee
E
Emirisgr8 • family_with_children • my
8
Pros:

It has all the amenities and facilities. Clean and spacious. Good view. Easy access by car..

Cons:

There were cockcroaches. Some furniture were rundowned.

2026-05-03 • via Nuitee
Z
Zachary • solo_traveller • my
8
Great rooms for the price
Pros:

I really liked how clean and tidy it was. The shower and sink had lots of hot water. The beds had no bed bugs and were huge and comfortable. Having a fridge was a godsend. Free parking is great. The handling of the key cards and the ability to check in land out of odd times are awesome. Quick process.

Cons:

The TV was only 1080p despite being 42 inches. It makes the image very blurry and over sharpened. I don't think it was Quince home's fault, but the swimming pool was under maintenance for the 4 days I stayed which was one of the things I really wanted to experience. The bathroom floor is surprisingly slippery when wet, but slippers helped. The cleaning fee of Rm90 was a bit of a shock since they only cleaned 1 time after I left of the 4 days being there. Ion Delemen has many features that were missing when visiting the area, such as a wellness centre or arcade.

2026-05-03 • via Nuitee
J
JOSEPH • extended_group • my
8
2026-05-03 • via Nuitee
Z
Zari • couple • my
5
2026-05-03 • via Nuitee
J
Jun Shen • solo_traveller • my
3
Pros:

-

2026-05-02 • via Nuitee