Facilities

Offsite parking discounted rates available
Clubhouse
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Lift / Elevator
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Clean and spacious accommodations
Good food availability
Cons:
Cleanliness and hygiene issues
Poor service and unresponsive staff

Categories

Cleanliness
5.8
The cleanliness was a significant concern, with reports of unclean bathrooms and used towels left by previous guests.
Service
7.8
Service complaints included unresponsive staff during check-in and inadequate housekeeping.
Location
8.8
Location is convenient, being close to Genting but is sometimes perceived as too far for some guests.
Room Quality
6.8
Room quality was generally acceptable but impacted by cleanliness issues and management of amenities.
Amenities
8.3
Amenities such as spacious apartments and available restaurants were positively noted, though some desired better equipment.
Value for Money
7.8
Guests felt the value was lacking given the experience related to cleanliness and service.
Food and Beverage
8.8
The presence of multiple restaurants for meals received positive feedback.
Overall Experience
8.3
Mixed feelings with some good experiences overshadowed by significant cleanliness and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 21:10

Property Description

Indoor Pool, Casino & Terrace
Relax and unwind with our indoor pool, casino, and terrace offering stunning mountain views.

Heated Pool & Family-Friendly Amenities
Enjoy our heated pool, garden, and free private parking along with family rooms and a sauna for ultimate comfort.

Modern Accommodations with Kitchen Facilities
Our units feature air conditioning, flat-screen TVs, and private bathrooms. Selected rooms offer fully equipped kitchens with a dishwasher and microwave.

To experience luxury in the mountains, book your stay at QUINCE HOME GRAND ION DELEMEN GENTING HIGHLANDs with us today!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:

Location

Guest Reviews

7.8
Based on 2306 reviews
Cleanliness: 5.8
Service: 7.8
Location: 8.8
Room Quality: 6.8
Amenities: 8.3
Value for Money: 7.8
Food and Beverage: 8.8
Overall Experience: 8.3
K
Kelvin • solo_traveller • my
10
2026-03-13 • via Nuitee
T
Thanimale • family_with_children • my
8
Cons:

Water heater not functioning well..
This is caused by Water heater only consumed 50litres for each time..

2026-03-13 • via Nuitee
Y
Yasmine Sara • family_with_children • my
9
2026-03-12 • via Nuitee
W
Wen • family_with_children • my
1
2026-03-11 • via Nuitee
M
Minson • extended_group • my
9
2026-03-11 • via Nuitee
K
Kian Hoe • extended_group • my
9
Things are good. Nice sunrise view. Just need to replace some kitchen amenities.
Pros:

Location and weather

Cons:

Need a floor mat at kitchen area.

2026-03-10 • via Nuitee
S
Siti • family_with_children • my
9
2026-03-09 • via Nuitee
M
Mazni Aliaa • family_with_children • my
7
Pros:

besar dan luas

2026-03-09 • via Nuitee
P
Parveena Segaran • family_with_children • my
3
2026-03-08 • via Nuitee
H
Hirun • couple • my
8
2026-03-08 • via Nuitee
Z
Zohaib • couple • my
7
2026-03-05 • via Nuitee
J
JonathanChin • couple • my
5
Pros:

Overall stay was okay. Staff was accommodating and assisted with inquiries. They also provided alternative check-in method for my very late check-in to the property. Location is nice as it is cold and fairly far from crowds, so it is quite pleasant area to stay at.

Cons:

Not sure about other rooms, my room was not the cleanest. There were some mold on the wall near the windows. Windows are stained and understandably difficult to clean the outside so not much about that. Parts of the sheets and pillow cases were visibly stained. There were some trash left inside drawers from previous bookings.

2026-03-04 • via Nuitee
M
Muhammad • couple • pk
7
2026-03-04 • via Nuitee
S
See Beng (Dennis) • family_with_children • sg
1
Cons:

Shower area very slippery when its wet, need to take extra cautions when using. Bedsheets and pillow cases were dirty with lots of stain. No coffee cups/mugs, only glasses provided. Not suitable for making hot drinks.

2026-03-03 • via Nuitee
G
G.RAMESH • family_with_children • my
4
Cons:

please provide mineral water & tea coffee.

2026-03-03 • via Nuitee
N
Noor • couple • my
10
2026-03-03 • via Nuitee
S
Sakthi • family_with_children • my
7
Pros:

Room clean

Cons:

Need to change the pillow

2026-03-03 • via Nuitee
W
wong • extended_group • my
6
2026-03-03 • via Nuitee
A
Alhakim • couple • my
1
Pros:

View cantik

Cons:

Bilik berbau busuk dan untuk shower patah..

2026-03-02 • via Nuitee
L
LOGESWARI • solo_traveller • my
8
2026-03-02 • via Nuitee