d'primahotel Kualanamu Airport Medan

Hotels
8.3 (1473 reviews)
Jl. Arteri Kualanamu, Tumpatan Nibung, Batang Kuis, Deli Serdang , Medan , id

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Convenient location near the airport
Friendly staff
Clean and comfortable rooms
Cons:
Issues with cleanliness in bathrooms
Slow service in restaurant
Parking and payment related inconveniences

Categories

Cleanliness
7.55
Some mentions of cleanliness issues, such as unclean showers and TV not working.
Service
8.55
General positive sentiment towards staff and service quality, though with some complaints about wait times.
Location
9.05
Close to the airport, convenient for travelers.
Room Quality
8.05
Rooms are generally clean and spacious, though some complain about noise.
Amenities
8.55
Good shuttle service and laundry options, though some issues noted.
Value for Money
8.55
Good value considering proximity to airport and amenities provided.
Food and Beverage
7.55
Breakfast options were small and there were slow service complaints in the restaurant.
Overall Experience
8.55
Overall positive experience, very suitable for short stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 10:45

Property Description

Luxurious Amenities

Prime Plaza Kualanamu-Medan offers a range of luxurious amenities for a comfortable stay. From a well-equipped fitness center to a refreshing outdoor pool with a dedicated kids area, this property ensures a relaxing experience for guests of all ages.

Modern Rooms

Each room at Prime Plaza Kualanamu-Medan is designed to provide ultimate comfort and convenience. With a spacious seating area, air conditioning, LED TV, fridge, and personal safe, guests can unwind in style after a day of exploring the vibrant city of Medan.

Delicious Dining

Start your day right with a delectable buffet breakfast at the hotel's restaurant. Whether you prefer a hearty meal to kickstart your morning or a light bite to fuel your adventures, the dining options at Prime Plaza Kualanamu-Medan cater to every palate.

Experience luxury and comfort at Prime Plaza Kualanamu-Medan. Book your stay now for an unforgettable getaway.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children from 1 year old to 2 years old stay for free when using an available cot.
    People 1 year old and over stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.3
Based on 1473 reviews
Cleanliness: 7.55
Service: 8.55
Location: 9.05
Room Quality: 8.05
Amenities: 8.55
Value for Money: 8.55
Food and Beverage: 7.55
Overall Experience: 8.55
S
Sophie • couple • fr
10
Super hôtel
Pros:

Super Hôtel proche de l’aéroport de Medan !
A notre arrivée à l’aéroport, le chauffeur de l’hôtel nous attendait. Enregistrement rapide. La chambre est grande et très propre!
Nous avons donc à nouveau réservé une chambre pour dans 10jours. Le rapport qualité prix est imbattable !

2026-03-06 • via Nuitee
J
jan • solo_traveller • id
8
Pros:

I liked it. The food was nice but you couldn't pay cash

Cons:

Room very cold even though I put the air con on 24

2026-03-03 • via Nuitee
E
Eliane • family_with_children • ch
9
Pros:

Très bon emplacement avec une agréable piscine. Très tranquille et confortable. Personnel très attentif et attentionné vis à vis des clients. Navette gratuite pour l'aéroport.

2026-03-01 • via Nuitee
M
Mikael • family_with_children • se
10
good near the airport
Pros:

Good hotel. Foods nice. Good price. No complaints.

Cons:

nothing

2026-02-25 • via Nuitee
G
Gisela • family_with_children • ca
9
Pros:

Close to the airport, clean , large rooms.
Big pool, restaurant on site.

2026-02-23 • via Nuitee
E
Elodie • couple • de
8
Pros:

Super für eine Nacht, wenn man am Flughafen ankommt oder hin will. Frühstück auch gut und Restaurant auch nett.

2026-02-23 • via Nuitee
S
Sangetha • family_with_children • my
8
The overall stay was good
Pros:

Its very near to the airport

2026-02-23 • via Nuitee
J
Jason • couple • gb
10
2026-02-23 • via Nuitee
K
KMH • family_with_children • de
9
2026-02-22 • via Nuitee
R
Robert • family_with_children • us
10
Great hotel for convenience to airport
Pros:

All aspects of my stay was very nice

Cons:

Na

2026-02-12 • via Nuitee
S
Sascha • family_with_children • de
9
Pros:

Preis Leistung sehr gut. Rundum zufrieden.

2026-02-11 • via Nuitee
S
Sara • family_with_children • pt
8
Good option to stay close to the airport
Pros:

Nice place to stay next to the airport
Spacious bedroom and comfortable

2026-02-10 • via Nuitee
A
Anita • family_with_children • nl
8
Pros:

Tempat nya bagus dekat bandara,
Kamarnya bersih

2026-02-08 • via Nuitee
N
Nick Wolsink • family_with_children • nl
9
Pros:

Very nice and clean hotel with spacious rooms

2026-01-31 • via Nuitee
E
Elizawati • family_with_children • ca
5
If you book this hotel, do yourself a favour to ask front desk which floor they gonna put you in. Not end up in undergr
Pros:

Very close to the airport and have shuttle bus from and to airport every couple hours

Cons:

I was put in 1st floor on my stay there, spacious room and clean. But it’s only have small windows with underground parking lots view. the lights from the parking lots was shine bright into the room even though with the curtains closed and tuck in. The AC was adjusted to certain settings and automatic off in the middle of the night. The room was hot, humid and bright. I call the front desk but noone answer the call. Kids and I had to sleep on the floor from midnight to early morning to cooling down our body, It was awful. Sleepless night for our 17hrs flight back to Canada.

2026-01-29 • via Nuitee
M
Marc • family_with_children • ch
9
2026-01-26 • via Nuitee
W
wau • solo_traveller • ca
9
2026-01-26 • via Nuitee
K
Kim • couple • gi
9
Perfect for early morning flights
Pros:

Good food at the restaurant comfortable beds and very clean rooms. Complimentary bus to airport which is 10 minutes away.

2026-01-26 • via Nuitee
中村 • family_with_children • jp
7
2026-01-22 • via Nuitee
S
Susan • solo_traveller • au
10
Pros:

Clean spacious room. Swimming pool & gym facilities. Great location if you have an early morning flight from KNO.

2026-01-22 • via Nuitee