d'primahotel Kualanamu Airport Medan

Hotels
8.3 (1561 reviews)
Jl. Arteri Kualanamu, Tumpatan Nibung, Batang Kuis, Deli Serdang , Medan , id

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Convenient location near the airport
Friendly staff
Clean and comfortable rooms
Cons:
Issues with cleanliness in bathrooms
Slow service in restaurant
Parking and payment related inconveniences

Categories

Cleanliness
7.55
Some mentions of cleanliness issues, such as unclean showers and TV not working.
Service
8.55
General positive sentiment towards staff and service quality, though with some complaints about wait times.
Location
9.05
Close to the airport, convenient for travelers.
Room Quality
8.05
Rooms are generally clean and spacious, though some complain about noise.
Amenities
8.55
Good shuttle service and laundry options, though some issues noted.
Value for Money
8.55
Good value considering proximity to airport and amenities provided.
Food and Beverage
7.55
Breakfast options were small and there were slow service complaints in the restaurant.
Overall Experience
8.55
Overall positive experience, very suitable for short stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 10:45

Property Description

Luxurious Amenities

Prime Plaza Kualanamu-Medan offers a range of luxurious amenities for a comfortable stay. From a well-equipped fitness center to a refreshing outdoor pool with a dedicated kids area, this property ensures a relaxing experience for guests of all ages.

Modern Rooms

Each room at Prime Plaza Kualanamu-Medan is designed to provide ultimate comfort and convenience. With a spacious seating area, air conditioning, LED TV, fridge, and personal safe, guests can unwind in style after a day of exploring the vibrant city of Medan.

Delicious Dining

Start your day right with a delectable buffet breakfast at the hotel's restaurant. Whether you prefer a hearty meal to kickstart your morning or a light bite to fuel your adventures, the dining options at Prime Plaza Kualanamu-Medan cater to every palate.

Experience luxury and comfort at Prime Plaza Kualanamu-Medan. Book your stay now for an unforgettable getaway.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children from 1 year old to 2 years old stay for free when using an available cot.
    People 1 year old and over stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.3
Based on 1561 reviews
Cleanliness: 7.55
Service: 8.55
Location: 9.05
Room Quality: 8.05
Amenities: 8.55
Value for Money: 8.55
Food and Beverage: 7.55
Overall Experience: 8.55
N
Nabil • couple • fr
10
Pros:

Le personnel, l’emplacement, le buffet.

Cons:

Rien

2026-05-30 • via Nuitee
H
HATEM • solo_traveller • eg
9
Definitely will come again
Pros:

Friendly Staff - Cleaning

Cons:

Am okay with everything

2026-05-30 • via Nuitee
A
Amy • family_with_children • au
9
2026-05-28 • via Nuitee
J
jdhehl • solo_traveller • de
4
2026-05-27 • via Nuitee
B
Beata • family_with_children • hu
8
Great hotel if you want yo stay close to the airport.
Pros:

Very close to the airport.
Great value for money.

Cons:

The room was a bit outdated.

2026-05-22 • via Nuitee
G
Gerda • solo_traveller • nl
7
Pros:

Schoon, verzorgd, vriendelijk.

Cons:

Niets

2026-05-21 • via Nuitee
N
Nissrine • solo_traveller • fr
8
2026-05-21 • via Nuitee
W
Willem Henk • solo_traveller • nl
9
Pros:

Na twee weken keiharde bedden en kussens in Sumatra, kun je hier heerlijk zacht slapen. Fijn hotel voor een nacht voorafgaand aan een vlucht.

Cons:

De douchekop moest je vasthouden, anders wordt alles nat, omdat de kop alleen horizontaal kan hangen.

2026-05-20 • via Nuitee
M
Martina • family_with_children • de
9
Das Hotel ist eine sehr gute Otption, wenn man früh in Medan abfliegen muss.
Pros:

Das Hotel liegt relativ nah am Flughafen. Es gibt einen kostenlosen Shuttle-Service zum Flughafen. Trotz der Nähe zum Flughafen ist praktisch kein Fluglärm zu hören.

Cons:

Restaurants in der Nähe sind nur über eine stark befahrene Straße erreichbar.

2026-05-19 • via Nuitee
J
johan • solo_traveller • be
8
2026-05-17 • via Nuitee
S
Sandra • couple • gb
10
Fabulous stay
Pros:

Loved this hotel especially our room and massage

Cons:

Nothing apart from having to leave a day early and not having a refund but our mistake

2026-05-17 • via Nuitee
E
Emma • couple • au
7
2026-05-16 • via Nuitee
D
Dewi • solo_traveller • nl
7
2026-05-16 • via Nuitee
M
Marc • family_with_children • ch
9
Pros:

Super Unterkunft in der nähe des Flughafens mit Shuttleservice.

Cons:

Das Restaurant könnte besser sein.

2026-05-14 • via Nuitee
C
Claire • couple • fr
7
Pratique et propre
Pros:

Proximité aéroport
Shuttle bus
Moderne et propre

Cons:

On a essayé de me donner une chambre en sous sol sans fenêtre et avec une aire de jeux enfants alors que je voyage seule.

Le petit déjeuner est hors de prix (150.000 IDR)

2026-05-14 • via Nuitee
M
melanie • solo_traveller • fr
8
2026-05-13 • via Nuitee
W
wim • solo_traveller • nl
8
Pros:

De nabijheid van de luchthaven, de prima shuttle, een goede kamer en prima ontbijt

Cons:

Het communiceren met de receptie ging moeizaam door gebrekkig Engels, maar zij doen hun uiterste best om te helpen.

2026-05-12 • via Nuitee
M
Marita • solo_traveller • de
8
Pros:

Zimmer war groß, gut ausgestattet,

Cons:

Frühstück war sehr indonesisch

2026-05-12 • via Nuitee
S
Susann • couple • de
8
2026-05-11 • via Nuitee
A
Anthony • solo_traveller • au
8
Pros:

Room, food, coffee

Cons:

A bus also 7am would be good

2026-05-10 • via Nuitee