d'primahotel Kualanamu Airport Medan

Hotels
8.3 (1486 reviews)
Jl. Arteri Kualanamu, Tumpatan Nibung, Batang Kuis, Deli Serdang , Medan , id

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Convenient location near the airport
Friendly staff
Clean and comfortable rooms
Cons:
Issues with cleanliness in bathrooms
Slow service in restaurant
Parking and payment related inconveniences

Categories

Cleanliness
7.55
Some mentions of cleanliness issues, such as unclean showers and TV not working.
Service
8.55
General positive sentiment towards staff and service quality, though with some complaints about wait times.
Location
9.05
Close to the airport, convenient for travelers.
Room Quality
8.05
Rooms are generally clean and spacious, though some complain about noise.
Amenities
8.55
Good shuttle service and laundry options, though some issues noted.
Value for Money
8.55
Good value considering proximity to airport and amenities provided.
Food and Beverage
7.55
Breakfast options were small and there were slow service complaints in the restaurant.
Overall Experience
8.55
Overall positive experience, very suitable for short stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 10:45

Property Description

Luxurious Amenities

Prime Plaza Kualanamu-Medan offers a range of luxurious amenities for a comfortable stay. From a well-equipped fitness center to a refreshing outdoor pool with a dedicated kids area, this property ensures a relaxing experience for guests of all ages.

Modern Rooms

Each room at Prime Plaza Kualanamu-Medan is designed to provide ultimate comfort and convenience. With a spacious seating area, air conditioning, LED TV, fridge, and personal safe, guests can unwind in style after a day of exploring the vibrant city of Medan.

Delicious Dining

Start your day right with a delectable buffet breakfast at the hotel's restaurant. Whether you prefer a hearty meal to kickstart your morning or a light bite to fuel your adventures, the dining options at Prime Plaza Kualanamu-Medan cater to every palate.

Experience luxury and comfort at Prime Plaza Kualanamu-Medan. Book your stay now for an unforgettable getaway.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children from 1 year old to 2 years old stay for free when using an available cot.
    People 1 year old and over stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.3
Based on 1486 reviews
Cleanliness: 7.55
Service: 8.55
Location: 9.05
Room Quality: 8.05
Amenities: 8.55
Value for Money: 8.55
Food and Beverage: 7.55
Overall Experience: 8.55
P
Prem • family_with_children • my
7
Pros:

Friendly staff

2026-04-08 • via Nuitee
D
David.1007 • family_with_children • de
8
2026-04-08 • via Nuitee
C
Carlos • extended_group • es
9
Pros:

Moderno, limpio y bien ubicado.
Transfer gratis al aeropuerto.

Cons:

Nada

2026-04-07 • via Nuitee
S
Sha • family_with_children • my
10
2026-04-07 • via Nuitee
S
Simone • family_with_children • dk
7
Hotel kun til overnatning
Pros:

Værelset var udemærket.
Personalet var flinke
Kort afstand til lufthavnen

Cons:

Enormt dyr roomservice og mad på hotellet generelt.

2026-04-07 • via Nuitee
L
Lucie • couple • de
10
2026-04-07 • via Nuitee
C
Charmaine • couple • ca
10
Pros:

Very nice stay, food service rooms all excellent

2026-04-06 • via Nuitee
J
James • couple • gb
6
2026-04-05 • via Nuitee
D
Denis • solo_traveller • gb
9
2026-04-04 • via Nuitee
O
Olivia • solo_traveller • au
10
Would definitely stay again. Good value for money.
Pros:

Close the airport, very clean and very comfortable bed

2026-04-04 • via Nuitee
M
Mar • couple • es
9
Muy bien!
Pros:

Cama muy cómoda

Cons:

Nada!

2026-04-04 • via Nuitee
J
Jason • family_with_children • gb
10
Pros:

At less than 20 pounds a night it is a fantastic hotel,
Free transfer from the airport and great very attentive staff

Cons:

Nothing

2026-04-04 • via Nuitee
L
Lisa • family_with_children • gb
10
Fantastic hotel for travellers
Pros:

Proximity to the airport was excellent.
Customer service was friendly and welcoming.
The hotel exceeded our expectations on quality and comfort - the bed and the pillows were so comfortable!
Really appreciated the free airport shuttle which was on time and removed the hassle of planning a 4am journey.
Highly recommend the hotel to those travelling.

Cons:

The fact we didn't get there early enough to enjoy sunbathing around the pool! Entirely our own fault!

2026-04-03 • via Nuitee
M
Marco • couple • ch
9
Super point de départ
Pros:

La chambre et la douche sont super
L’emplacement est pratique

2026-04-02 • via Nuitee
H
Henrik Per • couple • dk
9
Super transit hotel
Pros:

Forventede ikke den standard vi oplevede, da det”bare” er et transit hotel. Et hotel med meget mere at byde på, og ville ønske at samme koncept og kvalitet fandtes flere steder.

Cons:

Alt var OK

2026-04-02 • via Nuitee
T
TOULOUSE • family_with_children • fr
10
2026-04-01 • via Nuitee
T
TOULOUSE • family_with_children • fr
10
2026-04-01 • via Nuitee
R
Richel • couple • nl
7
Pros:

The room was excellent, with a truly wonderful shower and bed!

Cons:

The Wi-Fi was very poor, and you had to pay for laundry per item—meaning, for instance, that a single load of laundry ended up costing €30 to €35 instead of the usual €1 or €2. Furthermore, if you didn't include breakfast when booking, you unfortunately end up paying far too much for it there.

2026-04-01 • via Nuitee
A
Adam • family_with_children • au
8
2026-03-31 • via Nuitee
Z
Zuhairi • extended_group • id
8
2026-03-30 • via Nuitee