Novotel Ambassador Seoul Dongdaemun Hotels & Residences

Hotels
•
Novotel
8.5 (1721 reviews)
238, Eulji-ro, Jung-gu , Seoul , kr

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Comfy and spacious rooms
Cons:
Cleanliness issues in bathrooms
Elevator waits are long

Categories

Cleanliness
7.64
Several mentions of dirt and lack of cleanliness in the bathroom.
Service
9.11
Staff were described as very friendly and helpful in multiple reviews.
Location
8.65
Convenient location with good access to public transport.
Room Quality
8.1
Mostly large and comfortable rooms, but some complaints about small size.
Amenities
8.63
Good facilities mentioned, though some amenities were missing like a spa.
Value for Money
8.59
Some comments suggest a slightly high price for the experience.
Food and Beverage
8.64
Dinner was described as delicious and several positive mentions about breakfast.
Overall Experience
8.61
Overall positive experience with a few minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 08:04

Property Description

Luxurious Accommodation
Novotel Ambassador Seoul Dongdaemun Hotels & Residences offers 5-star rooms equipped with modern amenities, ensuring a comfortable stay for guests. From flat-screen TVs to well-equipped kitchens in selected rooms, every detail is designed to meet your needs.

Delicious Dining Options
Indulge in a variety of international, Korean, and Chinese dishes at the on-site restaurant. Start your day with an à la carte breakfast on weekdays or a buffet spread on weekends. Don't forget to visit the salad bar for a healthy treat.

Relaxation and Convenience
Unwind at the adult-only outdoor pool or stay productive at the business centre. With multilingual staff available at the reception, assistance is always at hand. Explore nearby attractions like Gwangjang Market just a short walk away.

Book now to experience the perfect blend of luxury and convenience at Novotel Ambassador Seoul Dongdaemun Hotels & Residences.

Important information:

• The name on the credit card used for the booking should correspond to the guest staying at the property.
• Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
• Guests under the age of 19 can only check in with a parent or official guardian.
• The indoor/outdoor rooftop swimming pool, fitness center, sauna, and kids’ zone are closed on the first Tuesday of every month. Please note that the operation and closing dates of the facilities are subject to change without prior notice depending on hotel circumstances.
• The outdoor rooftop swimming pool schedule may vary depending on weather conditions or hotel circumstances. (Closed during the winter season.)
• The indoor/outdoor rooftop pool and kids' zone operate on a pre-reservation basis and are only accessible once per day. (Choose either the indoor or outdoor pool.)
• Children under the age of 16 are not allowed in the fitness center and sauna.
• Children under the age of 19 are not allowed in the outdoor pool.
• Children under the age of 19 are not allowed in the club lounge.
• Club Lounge operations (including hours, session schedules, and location) may be subject to change without prior notice depending on hotel circumstances.
• Please inform Novotel Ambassador Seoul Dongdaemun Hotels & Residences of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Swimming pool: Closed from Sun, Nov 1, 2026 until Fri, Apr 30, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    People no matter the age stay for KRW 55,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 1721 reviews
Cleanliness: 7.64
Service: 9.11
Location: 8.65
Room Quality: 8.1
Amenities: 8.63
Value for Money: 8.59
Food and Beverage: 8.64
Overall Experience: 8.61
J
John • solo_traveller • gb
10
Comfortable , enjoyable and the thought and care of the hotel is excellent. They even provided umbrellas for the heavy r
Pros:

Friendly staff , very comfortable rooms especially the pillows. Swimming faculties are first class

2026-07-10 • via Nuitee
C
Cesare • family_with_children • jp
5
Pros:

room was big enough

Cons:

location wanst the best and

2026-07-08 • via Nuitee
D
Deepa • family_with_children • au
9
Pros:

Clean tidy friendly staff

2026-07-08 • via Nuitee
C
Chiu Wai Alice • extended_group • hk
9
An enjoyable stay to explore Dongdaemun.
Pros:

This is my first time to living in Dongdaemun district. Hotel is very near to metro. The reason why we choose this hotel is because the room has 3 beds which is rare to find in Seoul unless you choose Airbnb. Very clean and

Cons:

Check in lobby is not on ground floor and need to take baggages all the way up to 20/F for checkin. Hotel and Residence are on separate floor range and separate lift. A bit difficult for my friends who lived in Hotel bedroom to Residence bedroom.

2026-07-07 • via Nuitee
L
Lucy • couple • au
9
Pros:

Great hotel, spacious rooms and very comfortable. Nice pools too.

Cons:

But convoluted to access the pools and required to wear a cap at the indoor pool.

2026-07-01 • via Nuitee
J
JIE • family_with_children • cn
10
舒服干净
Pros:

都很不错

2026-06-27 • via Nuitee
W
WANCHI • couple • tw
7
Pros:

房型有洗衣機和小廚房

Cons:

廁所排水管異味很嚴重

2026-06-25 • via Nuitee
W
WANCHI • family_with_children • tw
7
Pros:

房型大小很合適

2026-06-25 • via Nuitee
E
Esther • family_with_children • es
8
Amazing hotel for adults but not kids friendly
Pros:

The room was great, very clean, super confortable bed. Breakfast also very good a lot of options, and personnel very diligent. Location is also very convenient, close to a lot of different metro lines and busses.

Cons:

In general not very friendly woth kids. Kids are not allowed on the roof pool, and on the indoor pool they are “allowed” but not welcome. It is mainlu used to do exercise and jumping or diving is not allowed. We choose the hotel mainly because of the pools but we were bearly able to actually use them.

2026-06-22 • via Nuitee
Y
YI HSUAN • solo_traveller • tw
10
2026-06-22 • via Nuitee
J
Joseph • extended_group • us
7
2026-06-22 • via Nuitee
L
Li • family_with_children • jp
10
2026-06-20 • via Nuitee
J
Joanna Marie • couple • ph
9
2026-06-20 • via Nuitee
C
Carly • solo_traveller • gb
7
2026-06-20 • via Nuitee
P
Patrick • solo_traveller • au
9
2026-06-19 • via Nuitee
P
Pawan • couple • au
10
Pros:

“Great stay! Thank you for the room upgrade, the room was amazing and very comfortable. A special thanks to the staff for helping me order food after midnight, which was incredibly helpful.

2026-06-17 • via Nuitee
S
sener • solo_traveller • tr
8
2026-06-16 • via Nuitee
Y
Yukiko • couple • jp
6
Pros:

部屋は広く清潔で良い

Cons:

エレベーターの動きが悪すぎる

2026-06-14 • via Nuitee
R
Robin Alexander • couple • de
4
Pros:

Sehr teuer für das was man bekommt. Zimmer mit Blick auf Baustelle und wir wurden mehrfach aus dem Pool geworfen das man vorher extra buchen musste

2026-06-14 • via Nuitee
D
Daniel • family_with_children • gb
6
It was okay at best.
Pros:

Clean room in a great location, felt safe and secure. Good.nearby facilities with subway connections readily available.

Cons:

It's overrated and 4 star at best. If pushed I'd stay again, but didn't feel like value for money. Swimming policies are strange, limiting children to half a pool and mandatory swimming caps. Staff attitude in service area like bar really let the hotel down.

2026-06-07 • via Nuitee