Grand Star Hotel

Hotels
8.3 (86 reviews)
Jalan Sungai 1 , Batu Ferringhi , my

Facilities

Offsite parking discounted rates available
Air conditioning
Room service
Non-smoking throughout
Front desk (limited hours)
Free wired internet
Offsite parking discounted rates available
Internet access
Japanese garden
Covered parking

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Cleanliness issues
Lack of security

Categories

Cleanliness
6.8
Several mentions of bugs and musty smells indicate issues with cleanliness.
Service
9.3
The staff were frequently described as helpful and friendly.
Location
9.3
Location is praised for being near the beach and in a good area.
Room Quality
7.8
Rooms had mixed reviews; some complaints about conditions but generally satisfactory.
Amenities
7.3
Lack of good facilities and issues with air conditioning noted.
Value for Money
8.3
Generally agreed to be good value, especially for families on a budget.
Food and Beverage
8.8
Positive comments on local culture and snacks offered by the reception.
Overall Experience
8.8
Mostly positive experiences highlighted, despite some concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 09:30

Property Description

Convenient Location near Popular Attractions
Grand Star Hotel is ideally situated just steps away from the renowned Batu Ferringhi Beach and a short distance from ESCAPE Penang and other attractions.

Comfortable Accommodation with Essential Amenities
Guests can enjoy the convenience of room service, a 24-hour front desk, and complimentary WiFi during their stay at this 2-star hotel.

Tranquil Garden Setting
Relax and unwind in the hotel's peaceful garden, providing a serene escape from the bustling city life.

Book now for a relaxing stay at Grand Star Hotel in Batu Ferringhi, Penang.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.3
Based on 86 reviews
Cleanliness: 6.8
Service: 9.3
Location: 9.3
Room Quality: 7.8
Amenities: 7.3
Value for Money: 8.3
Food and Beverage: 8.8
Overall Experience: 8.8
M
Marc solo_traveller es
9
Pros:

El dueño muy atento y amable, buena localización.

2026-03-14 via Nuitee
N
Neo solo_traveller my
1
2026-02-24 via Nuitee
S
Sivani family_with_children my
1
Neve consider this property again
Pros:

The hotel rate and it's minutesl walk to beach

Cons:

The room was extremely cramped and the furniture and fittings appeared very old and poorly maintained. The curtains were hanging halfway off the railings, which reflected a lack of upkeep.
The bathroom had an unpleasant smell, and the layout made it very difficult to sit comfortably on the toilet bowl as it was cramped against the sink.
Additionally, the bedsheets provided were stained. When I requested a replacement, the new sheet given was also stained, which was unacceptable.
There was no phone in the room to contact reception, and I was forced to climb up and down multiple times to make requests in person, causing significant inconvenience.

2026-02-23 via Nuitee
B
Ber Lin couple my
3
DON'T CHOOSE THIS HOTEL
Pros:

at least the bed feels comfortable.

Cons:

For the first time I got a hotel room with one lost window. It's the family room at the upper floor. They just sealed it with a slightly thick wallpaper, but the sound proof is horrendous. You can see the white paper from outside. Even the wall had bad sound proof already. I can hear people outside doinf their things. Dirty drawers and old, tough stains on the pillowcase. All the furnitures are older than my grandma, and there are garbages from decades ago in those drawers. Heater in bathroom sometimes worked sometimes didn't, had to switch it on and off several times. that's the worst RM311 I've spent in this year, for 2 nights and they said no other room available to change. If your room is this TERRIBLE, better DON'T rent it out!!

2026-02-12 via Nuitee
J
Jackeline solo_traveller my
8
2026-01-26 via Nuitee
A
Anke couple de
7
Pros:

Zimmer groß und sauber, Badezimmer auch. Bett breit und gut.

Cons:

Kaum Ablage für die Rucksäcke, nichts zum Kleidung aufhängen.

2026-01-24 via Nuitee
A
AKIO solo_traveller jp
7
2026-01-23 via Nuitee
Y
Yuen Ting solo_traveller hk
8
Pros:

位置距沙灘超近

2026-01-19 via Nuitee
O
Owen couple my
6
2026-01-17 via Nuitee
K
katarína family_with_children cz
7
Pros:

Pokoj je pár minut od centra, do několika minut jsou obchody, restaurace, moře.
Vybavení pokoje je starší, ale vše funkční. Postele pohodlné a čisté. Nechybí filtr na studenou i horkou vodu.
Personál je velmi příjemný a ochotný.

Cons:

Moře je bohužel velmi zničené. Koupání se nedoporučuje.

2026-01-14 via Nuitee
K
Kryštof extended_group cz
9
2026-01-02 via Nuitee
D
danish extended_group my
9
2025-12-30 via Nuitee
P
Pearly extended_group my
6
For a night stay, ok. Bed and chair needs to be cleaned properly
Pros:

Location is nearby the sea. Parking is ok

Cons:

The bed and chair has bugs, our thighs / legs are being bitten even for a day and a night. Aircon is no aircon. Only fan. 2nd flr is high for us and so much noise from a group of malay family. Screaming, shouting and keep knocking at door.

2025-12-29 via Nuitee
M
MD SHAH solo_traveller bd
8
It was good.
Pros:

The room, locker and parking facilities were good. The hotel location was in a good place.

Cons:

But the toilet push shower was not good. When using it, the body would get wet a lot.
And I would definitely recommend the push shower, it is important for all push showers to have a hand controller.

2025-12-28 via Nuitee
F
Faizal solo_traveller my
8
2025-12-18 via Nuitee
R
Rabiatul extended_group my
7
2025-11-11 via Nuitee
J
Jimenez solo_traveller es
9
Relación calidad -precio estupenda
Pros:

El personal de recepción, la ubicación, el colchón cómodo, literas de buen material.

2025-11-08 via Nuitee
M
MUHAMMAD solo_traveller id
8
2025-11-05 via Nuitee
T
Tena extended_group gb
7
Budget Hostel
Pros:

The location is very good. Beachfront and close to lots of bars and restaurants.

Cons:

There aren't any locks on doors. This included the front door and room doors which means anyone could come in if they wanted to. The rooms had a very musty smell and the bathrooms left much to be desired.

2025-11-04 via Nuitee
K
Khan solo_traveller in
9
Pros:

Ambience, attention and most importantly location

2025-10-27 via Nuitee