Hotel West Plaza

Hotels
9 (532 reviews)
Quinta y Emiliano Zapata 8025 , Tijuana , mx

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Clean
Friendly staff
Great location
Value for money
Cons:
Limited food menu
Towel issues
Room maintenance concerns

Categories

Cleanliness
8.46
Several reviews indicate cleanliness as a positive aspect, but some mentioned issues with towels.
Service
9.43
Most reviews are positive about the staff being friendly and helpful.
Location
9.47
Repeatedly mentioned as a strong point, with great proximity to local amenities.
Room Quality
8.42
Rooms are described as spacious and comfortable, although some had issues with darkness and maintenance.
Amenities
8.95
Amenities are generally liked, though some express a desire for 24-hour access to facilities.
Value for Money
9.41
Multiple reviews express the sentiment of getting more value than the price paid.
Food and Beverage
8.46
Limited menu noted, but overall experience with staff is positive.
Overall Experience
9.43
Overall positive feedback despite some minor issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 01:38

Property Description

Set in Tijuana, 4.9 km from Las Americas Premium Outlets, Terrace with Free Parking

Wellness Facilities, including Sauna and Hot Tub

Enjoy an à la carte or American breakfast at Hotel West Plaza. Book now for a relaxing stay in Tijuana.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 AM

Location

Guest Reviews

9
Based on 532 reviews
Cleanliness: 8.46
Service: 9.43
Location: 9.47
Room Quality: 8.42
Amenities: 8.95
Value for Money: 9.41
Food and Beverage: 8.46
Overall Experience: 9.43
A
Alejandro • solo_traveller • mx
9
2026-09-06 • via Nuitee
D
Daniel • couple • mx
1
Worst esperience ever
Pros:

They said I never reserved

Cons:

They sent me out dint find my reservation

2026-09-02 • via Nuitee
I
Ivan • couple • us
10
The best!
Pros:

Excellent service and stay.

2026-08-31 • via Nuitee
A
aguilar lau • couple • mx
10
2026-08-29 • via Nuitee
L
Leoncio Gustavo • couple • mx
7
en general aceptable
Cons:

que no pongan jabones de tocador

2026-08-27 • via Nuitee
L
LOZANO • solo_traveller • us
10
Pros:

I LOVE TO STAY HERE! ESPECIALLY WHEN I BRING MY LITTLE NIECE WITH ME ♡

Cons:

WHAT I DON'T LIKE IS THE YOU CAN'T LEAVE YOUR LUGGAGE IS YOU ARRIVE ACCORDINGLY TO FRONT DESK THEY DON'T HAVE A PLACE FOR US TO LEAVE OUR LUGGAGE. AGAIN I STAY HERE A LOT. I ASKED STAFF ABOUT IT. SOME SAY THEY DO HAVE A PLACE TO LEAVE YOUR LUGGAGE SOME DAY NO! I WOULD LIKE TO KNOW IF YOU GUYS DO OR NOT! ONE MORE THING 3 WEEKS WHEN I STAYED THE ROOM ONLY HAD COLD WATER THEY DID FIX THAT. THIS WEEK THEY ONLY HAD HOT WATER AGAIN IT WAS FIXED. BUT COME ON TWICE IN 30 DAYS SAME ISSUE. I STILL LOVE THIS PLACE.

2026-08-06 • via Nuitee
M
Maria • family_with_children • us
10
Excellent service
Pros:

Comfort of the beds

2026-08-06 • via Nuitee
L
Lizbeth • family_with_children • mx
10
bonita vista
Pros:

todo muy bien

Cons:

excelente, una ventana mas grande

2026-08-05 • via Nuitee
J
Ja’Moni • couple • us
3
2026-08-02 • via Nuitee
A
Anderson • extended_group • us
10
2026-07-24 • via Nuitee
H
Hernández • solo_traveller • mx
9
Pros:

En general todo muy bien , me gustó mucho el área de jacuzzi

Cons:

Todo bien

2026-07-23 • via Nuitee
B
Bertha • couple • us
4
I had a good night sleep bed was comfy
Pros:

It’s a nice place everything was good , but the bathroom only had one towel and no hand towel in the sink

Cons:

Like I said the short on bathroom towel

2026-07-21 • via Nuitee
L
LOZANO • solo_traveller • us
10
Pros:

EVERYTHING IS GREAT.. I ALWAYS STAY THERE WHEN I TAKE MY NIECE. SHE LOVD IT ♡

Cons:

I DONT LIKE THAT THEY DONT HAVE SPACE TO LEAVE YOU LUGGAGES IF YOU ARRIVE EARLY.
THE LADYBINN FRONT DESK. SHE WAS DOING HER MAKE UP WHEN I WAS ASKING HER QUESTIONS. SHE DID ANSWERED ALL MY QUESTIONS! JUST THINKNIS NOT PROFESSIONAL SHE WAS DOING HER MAKE UP. AND DIDN'T STOPPED!

2026-07-17 • via Nuitee
E
Emmanuel • extended_group • us
9
Pleasantly comfortable
Cons:

I usually get a room there for around 70-90$ but this time it was 100$.

2026-07-10 • via Nuitee
H
Heladio • family_with_children • us
10
2026-06-20 • via Nuitee
M
Mindy • couple • us
10
2026-04-17 • via Nuitee
M
Monir • couple • mx
10
Fantástico
Pros:

Todo excelente

Cons:

Todo Excelente

2026-04-14 • via Nuitee
B
Bobby • couple • us
1
2026-04-07 • via Nuitee
O
Omar • family_with_children • sa
7
2026-04-02 • via Nuitee
F
Felix • couple • mx
10
2026-04-01 • via Nuitee