Hotel West Plaza

Hotels
9 (494 reviews)
Quinta y Emiliano Zapata 8025 , Tijuana , mx

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Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Hot tub/Jacuzzi
Sauna
See all facilities

Review Highlights

Pros:
Clean
Friendly staff
Great location
Value for money
Cons:
Limited food menu
Towel issues
Room maintenance concerns

Categories

Cleanliness
8.46
Several reviews indicate cleanliness as a positive aspect, but some mentioned issues with towels.
Service
9.43
Most reviews are positive about the staff being friendly and helpful.
Location
9.47
Repeatedly mentioned as a strong point, with great proximity to local amenities.
Room Quality
8.42
Rooms are described as spacious and comfortable, although some had issues with darkness and maintenance.
Amenities
8.95
Amenities are generally liked, though some express a desire for 24-hour access to facilities.
Value for Money
9.41
Multiple reviews express the sentiment of getting more value than the price paid.
Food and Beverage
8.46
Limited menu noted, but overall experience with staff is positive.
Overall Experience
9.43
Overall positive feedback despite some minor issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 01:38

Property Description

Set in Tijuana, 4.9 km from Las Americas Premium Outlets, Terrace with Free Parking

Wellness Facilities, including Sauna and Hot Tub

Enjoy an à la carte or American breakfast at Hotel West Plaza. Book now for a relaxing stay in Tijuana.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 AM

Location

Guest Reviews

9
Based on 494 reviews
Cleanliness: 8.46
Service: 9.43
Location: 9.47
Room Quality: 8.42
Amenities: 8.95
Value for Money: 9.41
Food and Beverage: 8.46
Overall Experience: 9.43
M
MARTIN • extended_group • mx
4
Agridulce.
Pros:

Me gusto el cuarto, las instalaciones y la ubicación.

Cons:

No me gusto el trato que le dieron a mi compañero, para comenzar lo dejaron 3 horas sin poder ingresar a la habitación por que "no le había llegado el mensaje" y yo el responsable no había girado instrucción. Posterior a ello también tuvo un incidente el cual el personal no lo trato de la mejor manera.

2026-02-14 • via Nuitee
A
Anthony • extended_group • us
9
2026-02-12 • via Nuitee
H
Humberto • couple • us
8
2026-01-31 • via Nuitee
F
Francisco • couple • us
10
Awesome
Pros:

Very clean and great location

2026-01-30 • via Nuitee
B
Bronte • couple • us
8
2026-01-26 • via Nuitee
M
Maravilla • solo_traveller • us
10
I would stay again
Pros:

Clean and fancy

Cons:

N/a

2026-01-24 • via Nuitee
A
Angelica • extended_group • us
10
I would definitely stay here again, I really liked it.
Pros:

Clean and comfortable

Cons:

Elevators didn’t work; or would take long.

2026-01-24 • via Nuitee
D
Daniel • couple • mx
8
Cons:

La habitación no contaba con frigobar.
La limpieza del cuarto la programaron muy tarde

2026-01-23 • via Nuitee
C
Charles • solo_traveller • mx
8
2026-01-20 • via Nuitee
H
Hugo Alfonso • couple • mx
10
2026-01-19 • via Nuitee
A
Alyssa • couple • us
7
2026-01-19 • via Nuitee
R
Roxy • couple • us
10
Great stay and safe. Best hotel in the area hands down.
Pros:

Exceeded our expectations. Rooms are clean, customer service was very kind and helpful. They offer valet and have a brunch all you can eat on the rooftop with a beautifu view. Their room service also has a delicious menu. They are also near everything where Ubers are as little as $3. We will definitely be back when visiting TJ.

2026-01-19 • via Nuitee
R
Roxanne • couple • us
10
Recommend, valet parking by tip, walkable, safety, restaurant, good size room, decent decore.
Pros:

Everything was excellent! We purchased the pass for $11 each for the breakfast but it seemed some plates were that price so not sure it was a deal.

Cons:

Everything was great!

2026-01-19 • via Nuitee
C
CAROLINA • family_with_children • mx
10
Un hotel céntrico, ideal para descansar y relajarte
Pros:

Tiene una vista muy atractiva desde la azotea, y un ambiente agradable y relajado. Aún estando en el centro, uno puede descansar.

Cons:

Que no tenía secadora, aún así se solicitó y fué inmediato que nos la facilitaran

2026-01-19 • via Nuitee
B
Bobby • couple • us
8
2026-01-19 • via Nuitee
M
Michelle • extended_group • us
8
2026-01-19 • via Nuitee
A
Ashley • extended_group • mx
9
2026-01-19 • via Nuitee
D
Domingo • couple • us
8
2026-01-18 • via Nuitee
E
Esteban • couple • us
10
Pros:

The room was great

Cons:

No 24hr patio area

2026-01-16 • via Nuitee
M
Manuel • extended_group • us
9
2026-01-15 • via Nuitee