Şems inn hotel

Bei unserer ankunft waren die zimmer eiskalt, mit der mobilen heizung welches uns auf mehrere anfragen abgegeben wurde wurde das zimmer nicht warm. Die dusche musste man auch melden dass es warm war, wasser musste man etwa 5min. Laufen lassen und so duschte man in einem see. Frühstücksraum war auch eiskalt so dass wir wieder die mobile heizung vom zimmer holen mussten. Abends sagten sie um 8 gibt es frühstück, wir mussten bis 9.30 warten damit uns dann doch ein gutes frühstück serviert wurde. Wir haben 2 nächte gebucht, blieben aber nur eine weil wir zu hause wenigstens wärme hatten.

La habitación estaba al frente del salón donde sirven el desayuno. El cuarto muy pequeño e incómodo, no había espacio ni para abrir las maletas de mano. La puerta del baño era supuestamente corrediza, pero sin riel, no tenía una manigueta al interior del baño para cerrarla con facilidad, había que arrastrarla. Vi una cucaracha en el cuarto.
Una noche estábamos dormidos y llegaron varias personas y se sentaron en el salón a conversar, nos despertaron, esperamos alrededor de una hora a ver si se callaban o se iban, pero viendo que seguían conversando, me tocó salir y decirles que lo sentía mucho pero que por favor se fueran a conversar a otro lado que nosotros estábamos tratando de dormir. No entiendo porque el personal del hotel no les dijo que habían clientes descansando.

-

During our stay, there were two occasions (around 30-45min) when the water stopped running (once in the evening and once in the morning).

De vele trappen die je met je koffer sjouwt.

Absolument rien

Schwer zu erreichen

Was difficult to find

As most of the Mardin hotels, this hotel doesn’t even have a road that you can pull your car in, ask for help from the owner for parking. They helped us a lot on checking in and out to carry our luggages.

If you have issues walking, or going up or down the stairs, this place isn’t for you - so does 90 percent of Mardin hotels.

Room they gave us was smelling really bad and they advised it wasn't. Than they charged us extra for another room but that one shower drainage wasn't working so after 2 showers ,it was completely blocked. Even though we asked the staff ,it wasn't cleaned ,on top of it was smelling again really bad that we couldn't sleep.
Mehmet tried to help but I guess it wasn't up to him so the management should look after the place properly.

This is a challenging review to write as the Şems Inn has every potential to be a very strong 10-rated hotel, but unfortunately they come up a bit short in some management and operational issues.

They unfortunately gave the room we booked to someone else and showed us other rooms to stay in for our first night (of 6 nights); we believe that some of rooms they showed us were downgrades to what we booked. We were ultimately placed in an upgraded room the first night, knowing that we would need to move. After looking at other available rooms, we decided to pay an additional “significant” upgrade fee for a nicer room. We paid a premium for this new room, and it took some negotiating to settle on a price we felt was fair - albeit high. Unfortunately, double booking rooms did not seem to be an isolated incident; even after we moved to the new room, we noticed it continued to be advertised as available on booking.com. There was also some issue with regards to them receiving their payment from booking.com, and this issue became partly our issue even after demonstrating the room had been fully paid for.

Additionally we were initially told breakfast was served at 0800, but on the day we had a tour, no staff were there and at 0815 we headed out while being told by the staff that showed up that breakfast started at 0830. The following day we went to breakfast at 0845 and waited 30 minutes before it was served. There was only one other couple who sat for breakfast before us, so it wasn’t like it was busy. Again, the owner went out of his way to help make this right, and that was much appreciated. In truth they moved up in our rating given how attentive and caring the owner was.

Finally, our room had an additional door to the street.That would have been fine, but the hotel has a sign above this door; so, on several occasions (both very early and very late), we had people knocking loudly on this door thinking it was the hotel entrance.

There was nothing I did not like.

just little suggestion to check the drain in the shower :) 1 minute clean to resolve

Uncomfortable shower, the water didn't flow down and the floor was getting floaded.
No windows in our room, no any place to hang the towels, glasses but no water cooker.
The staff is unfriendly, except the young boy who helps with the lagguage.
The location is not reachable by car, so not advisable for people with difficulties to walk.