LaiLa Hotel Mexico City Reforma

Hotels
8.8 (1340 reviews)
Rio Lerma #237 Colonia Cuauhtemoc , Mexico City , MX

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
Cleanliness issues
Amenities not up to standard
Breakfast quality inconsistent

Categories

Cleanliness
8.36
Some stains reported and issues with the bathroom cleanliness.
Service
9.83
Staff were consistently described as friendly and professional.
Location
9.37
Multiple mentions of great location and convenience.
Room Quality
8.52
Mixed sentiments about room size but generally comfortable.
Amenities
7.85
Amenities not up to standard for a 4-star hotel.
Value for Money
8.81
Good value but some complaints about specific hotel features.
Food and Beverage
8.56
Breakfast buffet was repetitive, but some enjoyed other offerings.
Overall Experience
9.13
Overall positive experiences noted despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 18:24

Property Description

Luxurious Location in Mexico City's Heart

Elegant Lobby and Convenient Services

Top-Notch Amenities for Business and Leisure

Experience the epitome of luxury and convenience at LaiLa Hotel CDMX Reforma. With a prime location in Mexico City's bustling district, our hotel offers a stylish lobby and top-notch services like 24-hour front desk and valet parking. Elevate your stay with our panoramic elevator and full-service business center, perfect for both work and leisure travelers. Book now and indulge in the ultimate hotel experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note that free shuttle services are arranged upon request and subject to availability.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.8
Based on 1340 reviews
Cleanliness: 8.36
Service: 9.83
Location: 9.37
Room Quality: 8.52
Amenities: 7.85
Value for Money: 8.81
Food and Beverage: 8.56
Overall Experience: 9.13
M
Miguel • solo_traveller • ec
10
Pros:

Great place and good attention

2026-10-24 • via Nuitee
L
Lauren • couple • us
10
Great find for Mexico City
Pros:

Great room. Comfortable beds. Nice staff

Cons:

Nothing

2026-10-20 • via Nuitee
I
IGNACIO • family_with_children • mx
10
DEFINITIVAMENTE ME VOLVERIA A HOSPEDAR AHI.
Pros:

LA UBICACION ES MUY BUENA Y SEGURA!!

Cons:

LA HABITACION ME HUBIERA GUSTADO UN POCO MAS AMPLIA.

2026-10-20 • via Nuitee
L
Luis • family_with_children • us
5
Regular
Pros:

The location

Cons:

The building is old and in need of a renovation, especially the hallways and rooms.

2026-10-19 • via Nuitee
A
Alejandra • family_with_children • mx
9
Excelente ubicación, gran trato y buena relación calidad-precio.
Pros:

El hotel tiene una ubicación muy buena, con la excepción de que hay que caminar varias cuadras para llegar a la parada del transporte público. A pesar de ser céntrico, no tuvimos problemas con el ruido de la calle en absoluto. El personal de limpieza y especialmente el del restaurante, fueron muy amables. Las camas eran cómodas, el agua de la regadera era caliente y salía en buena cantidad. Definitivamente me volveré a hospedar aquí.

Cons:

El aire acondicionado fue imposible de comprender. Quisimos que aumentara la temperatura de 22° a 27° y a las pocas horas había bajado a 18.5°. El WC tiraba agua todo el tiempo, lo cual sí presentó un problema para dormir por el ruido que hacía. Olvidé mencionarlo con el personal pero ojalá lo puedan arreglar, en la habitación 107.

2026-10-19 • via Nuitee
L
Lorena • extended_group • us
5
Will not stay there again. Also not easy to buy things around the hotel without a voucher.
Pros:

The people there were very helpful and nice.

Cons:

Pictures is not what it seems.

2026-10-17 • via Nuitee
A
Andrey Daniel • couple • mx
9
2026-10-15 • via Nuitee
G
Gonzalo • solo_traveller • es
8
Pros:

Ubicación, amplitud cama

Cons:

Ergonomía en el baño

2026-10-14 • via Nuitee
C
Carlos • extended_group • co
8
Buen hotel
Pros:

La ubicación es perfecta

Cons:

Deben revisar las toallas no están en buen estado

2026-10-14 • via Nuitee
R
Raulrolo02 • couple • mx
7
2026-10-13 • via Nuitee
R
Rios • solo_traveller • mx
9
2026-10-12 • via Nuitee
J
Jorge • solo_traveller • pa
10
Pros:

La ubicación

2026-10-12 • via Nuitee
M
MrMifc • extended_group • es
9
2026-10-12 • via Nuitee
A
Adriana • couple • co
10
Pros:

Me encantó la ubicación y las instalaciones.

Cons:

Por ese precio podrían ofrecer desayuno.

2026-10-10 • via Nuitee
M
MARIA GUADALUPE • solo_traveller • mx
8
Pros:

En general todo. Ubicación. Atención del personal

Cons:

Que no estuvo abierto el restaurante Terraza, el cual tiene vista a la Peña de Bernal. Llegamos domingo en la tarde y estaba cerrado. Solo abre sábado y domingo.

2026-10-10 • via Nuitee
L
Liliana • extended_group • cr
10
Pura Vida
Pros:

Todo en especial la limpieza y amabilidad del personal

2026-09-17 • via Nuitee
L
Liliana • extended_group • cr
10
2026-09-17 • via Nuitee
J
James • couple • us
8
2026-09-16 • via Nuitee
G
Gilles • couple • fr
9
2026-09-16 • via Nuitee
G
German • couple • cl
8
Very good stay.
Pros:

Surroundings and staff

Cons:

A little bit noisy and small room

2026-09-14 • via Nuitee