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Facilities
Property facilities
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Family rooms
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Packed lunches
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Currency exchange
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Non-smoking throughout
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Shuttle service (additional charge)
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Concierge service
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Kid meals
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Coffee Shop on site
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Fruits
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Pet bowls
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Pet basket
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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Happy hour
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Self parking (surcharge)
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Covered parking
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Secured parking
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Garage
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Bicycle-friendly property
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Vegetarian menu options available
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Luxurious Location in Mexico City's Heart
Elegant Lobby and Convenient Services
Top-Notch Amenities for Business and Leisure
Experience the epitome of luxury and convenience at LaiLa Hotel CDMX Reforma. With a prime location in Mexico City's bustling district, our hotel offers a stylish lobby and top-notch services like 24-hour front desk and valet parking. Elevate your stay with our panoramic elevator and full-service business center, perfect for both work and leisure travelers. Book now and indulge in the ultimate hotel experience.
Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
Please note that free shuttle services are arranged upon request and subject to availability.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are allowed. Charges may be applicable.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Parking
Private parking is possible on site (reservation is not needed) and costs MXN 150 per day.
Location
Guest Reviews
I liked its location.
The bathrooms are very small and uncomfortable.
La ubicación y atención
El cuarto un poco pequeño pero aun asi funcional
Excelente ubicación, muy limpio, personal amable, buen desayuno
La habitación pequeña, sin embargo, las dimensiones estaban descritas en booking
I like the location and the service
Excelente trato y amabilidad del.personalbuena ubicación
Un poco de ruido
Excellent location.
Location was good, staff was friendly, rms were clean
there were no refrigerators in the room so we could keep cold beverages around. The toilet in our rm was very slow to fill and so it was constantly running and the sound was very loud. Maintenance came to fix it but the problem continued. There was also a smell of raw sewage coming out the bathroom drain. Also, the hotel includes complementary breakfast with the stay for everyone except through booking.com - because booking charges extra to include the breakfast, if you don't add it, breakfast is excluded and will explicitly say it when you get to the hotel.
La ubicación y la comida del restaurante
Es un hotel aceptable, realmente no me descresto, esta enfocado mas para viajeros corporativos… pero mas alla de eso tienen varias oportunidades de mejora:
1. Las toallas tenían los dobladillos rotos y descocidos
2. Los amenities son normales y no incluye acondicionador
3. La recepcionista que me atendió me dijo que el hotel estaba full y que no tenían disponibilidad de late check out, por lo que entré a revisar y si tenían disponibilidad de habitaciones ese día, me llegó una encuesta y como los califiqué mal ahí si me dieron la opción pagando usd$70 (demasiado costoso)
4. El ruido de los pasillos se escucha en la habitación
La Ubicacion
Falta un poquito de mantenimiento en los baños
Todo excelente
Su ubicación
Agradecimiento a mesero del restaurante por su amabilidad lástima que no recuerdo su nombre
Pues la puerta está un poco vieja pero todo bien
L'hôtel est super bien situé, proche de la grande avenue Reforma. Les chambres étaient très confortables, propres. Le personnel super gentil, et le petit déjeuner très bon aussi.
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