The Quay Hotel Bugis

Hotels
6.1 (504 reviews)
77/79 Aliwal Street, Bugis , Singapore , sg

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Lift / Elevator
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Good location
Friendly service
Cons:
Dirty facilities
Uncomfortable rooms
Poor air conditioning
High prices

Categories

Cleanliness
4.43
Reviews mentioned that the hotel was extremely dirty and had a foul smell.
Service
7.9
Some reviews mention staff kindness and prompt check-in.
Location
8.44
Convenient location near attractions and public transport.
Room Quality
4.39
Rooms were described as cramped, hot, and uncomfortable.
Amenities
6.42
Showers were modern but lacked important safety features.
Value for Money
5.38
Many felt the price was not justified given the overall experience.
Food and Beverage
7.43
Basic food options nearby, but no specific mention of hotel dining.
Overall Experience
4.4
Major disappointment with no refunds offered and intolerable conditions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 12:29

Property Description

Convenient Location
Located in the heart of Kampong Glam, Aliwal Park Hotel is just a short stroll away from the Malay Heritage Centre and Golden Mile Bus Terminal. Surrounded by local eateries, the hotel offers easy access to nearby attractions such as Sultan Mosque and Arab Street.

Comfortable Accommodation
Each air-conditioned room at Aliwal Park Hotel features modern amenities including a 24-inch flat-screen TV, an electric kettle, and complimentary mineral water. Guests can relax in the cozy rooms equipped with en suite bathrooms featuring a refreshing shower.

Accessible and Reliable
With proximity to Nicoll Highway MRT Station, Lavender MRT Station, and Bugis MRT Station, exploring the city is convenient for guests. The hotel's 24-hour front desk and elevator access to all non-smoking rooms ensure a hassle-free stay.

Book your stay at Aliwal Park Hotel and experience comfort and convenience in the heart of Kampong Glam.

Important information:

An extra 3.5 ft mattress is available at SGD 20 per night for the Super Deluxe Double Room and Family Room (3 Adults) only. Do contact the property directly for more information. Contact details can be found on the booking confirmation. Guests need to inform the hotel if they expect to check-in after midnight. This can be done under Special Requests during booking. Payment in SGD must be paid in full at check-in time.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

6.1
Based on 504 reviews
Cleanliness: 4.43
Service: 7.9
Location: 8.44
Room Quality: 4.39
Amenities: 6.42
Value for Money: 5.38
Food and Beverage: 7.43
Overall Experience: 4.4
E
Emma • solo_traveller • hk
6
Good to crash for a few nights
Pros:

The renewed shower was impressive but there wasn't a shower curtain dividing the toilet and shower, I don't mind it but some people might.

The air-conditioning was also very cool and strong which is perfect for the weather. Staff was also very helpful.

Cons:

The room was incredibly small, and the building and walls were very old and yellow. Water bottles aren't provided and you have to get water from a water machine in the lobby downstairs which is the strangest and most awkward part (I'm guessing everyone in the building shares this one machine) The bed was quite hard and you could hear the people in the street late in the night even with the windows closed shut.

2026-07-24 • via Nuitee
T
TOSHIRO • solo_traveller • jp
5
2026-07-21 • via Nuitee
A
Anuar • family_with_children • my
10
2026-07-18 • via Nuitee
W
Wim • solo_traveller • nl
4
Teleustellend
Pros:

De locatie
De douche was warm en goede straal en op goede hoogte
Lift
Airco
Koelkast

Cons:

Kleine kamer
Hard bed
Kapot raam aan de straatkant, met veel herrie
Gordijnen sluiten heel slecht
Ik heb 3 nachten erg slecht geslapen.

2026-07-17 • via Nuitee
E
Enya • couple • es
2
Unpleasant
Cons:

I made the reservation more than 1 month in advance and when we arrived they told us they were fully booked and transferred us to another of their hotels in Little India which is worse location and cheaper. This second hotel was quite disappointing.

2026-07-13 • via Nuitee
M
Marta • extended_group • pl
6
Pokój tylko do przespania się , na jedną może dwie noce
Pros:

Wygodne łóżka, czysta pościel i ręczniki, suszarka, czajnik, blisko stacji metra

Cons:

Pokój bez okna, mały - miejsce tylko na łóżka i tyle, słychać wszystko z korytarza i sąsiednich pokoi

2026-07-08 • via Nuitee
S
Sharina • family_with_children • my
2
My stay was disappointing due to the old facilities, unfriendly service, and poor overall
Pros:

I liked that the hotel provided free refillable drinking water, which was convenient during my stay.

Cons:

The hotel is quite old, and our room door got stuck at night. When we called the receptionist, he first told us how to open it ourselves. We explained that we had already tried, and only then did he come to help. Although he eventually assisted us, he didn't seem very friendly or welcoming.

The location is also a long walk from the MRT and bus stop. For the price, I think there are better hotels with friendlier service and better value. I would not stay here again or recommend it to others.

2026-07-07 • via Nuitee
C
CHINTA • solo_traveller • th
7
Cons:

ประตูห้องน้ำ ต้องไปรับปรุง

2026-07-06 • via Nuitee
M
Mujingila • solo_traveller • ae
6
j'ai effectué un bon sejour bien que stressant au dernier jour le jour de ma sortie (check out)
Pros:

la chambre etait impeccable , le wifi posait probleme ainsi que la television pour capter certaines chaines

Cons:

je m'attendais à un hebergement avec petit dejeuner ce qui n'a pas été le cas

2026-07-02 • via Nuitee
N
Nathaniel Sackey • solo_traveller • gh
6
Cons:

I couldn't get the international news network and the world Cup.

2026-06-29 • via Nuitee
M
Mujingila • solo_traveller • cd
8
Satisfaisant
Pros:

Hôtel efficace avec service très apprécié

Cons:

Absence d'un restaurant

2026-06-25 • via Nuitee
K
Kathatharan • solo_traveller • gb
10
2026-06-23 • via Nuitee
W
Wilma • solo_traveller • au
1
2026-06-21 • via Nuitee
M
Marichu • extended_group • il
5
It’s fine
Pros:

The location is good. There are restaurants and shops around the area and bus stops are like 3 mins and 5 mins away. MRT is 10 mins away. Very quiet place.

Cons:

The staff were not so friendly. The room was old but bathroom was newly renovated. Room rates are too expensive

2026-06-21 • via Nuitee
N
Nacer • family_with_children • au
7
Pros:

As a Muslim the location is amazing

2026-06-19 • via Nuitee
R
Romi • couple • au
10
2026-06-11 • via Nuitee
M
Michal • solo_traveller • sk
6
2026-06-08 • via Nuitee
P
PARITOSH • solo_traveller • in
8
2026-06-07 • via Nuitee
R
Repa • solo_traveller • gb
5
Cons:

There was a strong smell in the room that was making me feel sick, was told its paint smell as it was done not long ago. Staffs changed my room 3 times.

2026-06-06 • via Nuitee
R
Rabi • solo_traveller • bd
3
Cons:

The AC in the room was set in a place that directly hit the face. The AC temperature and movement were out of control. The bed sheets and towels were very dirty. I have never seen such a clean and neat bathroom in any hotel. The window frame was broken

2026-06-01 • via Nuitee