Free

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly Staff
Spacious Rooms
Beautiful Views
Cons:
Pricey Food Options
Some Cleanliness Concerns

Categories

Cleanliness
8.34
General mention of cleanliness in most reviews, but some comments about onsen cleanliness.
Service
9.31
Staff were frequently praised for being friendly and helpful.
Location
9.35
Convenient location near outlets and with views, although some comments mentioned access issues.
Room Quality
9.3
Rooms are spacious and well-equipped, with good views reported.
Amenities
9.33
Rich amenities with a clean onsen and beautiful grounds noted.
Value for Money
8.79
Some guests noted it was a bit expensive for the offerings, but overall satisfaction was high.
Food and Beverage
8.84
Mixed reviews on breakfast options, but dinner was praised.
Overall Experience
9.51
Overall, a highly positive experience reported by most guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 17:39

Property Description

Relaxing Spa Treatments and Hot Spring Bath
Mars Garden Wood Gotenba offers guests the ultimate relaxation experience with spa treatments and a rejuvenating hot spring bath. Unwind and pamper yourself after a day of adventures.

Lush Garden and Sauna
Step into a serene oasis at this hotel with its lush garden and rejuvenating sauna. Enjoy a peaceful stroll or simply sit back and take in the tranquil surroundings.

Culinary Delights and Dining Options
Indulge in a variety of dining experiences at Gotenba Mars Garden Wood. From traditional Kyoto-style kaiseki meals to Italian cuisine and a selection of beverages and pastries, there's something to satisfy every craving.

Experience luxury, comfort, and exceptional service at Mars Garden Wood Gotenba. Book now for an unforgettable stay!

Important information:

Guests arriving after check-in hours must inform the property in advance. Contact details can be found on the booking confirmation.

The full amount of the reservation must be paid at check-in.

Please note Resort Credits can only be used for dinner meals, and cannot be used for lunch or other payments at the property.Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

9.1
Based on 259 reviews
Cleanliness: 8.34
Service: 9.31
Location: 9.35
Room Quality: 9.3
Amenities: 9.33
Value for Money: 8.79
Food and Beverage: 8.84
Overall Experience: 9.51
C
Chia-How • couple • us
10
Amazing place at a high cost but necessary if your objective is to enjoy views of Mt. Fuji while being inside your room
Pros:

Luxury hotel with excellent service, kaiseki style breakfast, and you can get a room with onsen and Mt. Fuji views!

Cons:

Location is far from main sights, but staff can arrange transportation or you can take a local bus about a 5 minute walk. On site restaurants close early.

2026-06-21 • via Nuitee
D
Dean Gwo wei • solo_traveller • tw
8
2026-06-19 • via Nuitee
E
ebonne • extended_group • sg
9
great stay and will definitely come back!
Pros:

quiet and clean property with nice public bath/onsen.
superb well equipped with all the little details.

Cons:

the restaurant meals at property, because all set meal .. no ala carte

2026-06-19 • via Nuitee
E
ebonne • couple • sg
9
2026-06-19 • via Nuitee
M
Makiko • couple • jp
9
2026-06-07 • via Nuitee
S
shiozawa • couple • jp
5
2026-05-28 • via Nuitee
D
Deborah • family_with_children • us
10
2026-05-26 • via Nuitee
C
Choo • extended_group • sg
10
Very nice place to stay in, perfect for visiting Gotemba Premium Outlet!
Pros:

Spacious rooms, free parking, huge hot spring for relaxation.

Cons:

No buffet breakfast. Had to choose between Jap or Western. Both turned out to be below par.

2026-05-26 • via Nuitee
T
Tan • couple • sg
9
Wonderful
Pros:

Spacious, clean and good location

Cons:

Nil

2026-05-25 • via Nuitee
J
Juan • extended_group • de
10
Ein lohnenswerter Abstecher um den Mt. Fuji aus der Nähe zu sehen.
Pros:

Gute Lage, aussergewöhnliche Ausstattung, freundliches und hilfsbereites Personal.

2026-05-12 • via Nuitee
C
CHUTIMA • extended_group • th
9
Pros:

Spacious room with comfort bed, excellent Japanese-style breakfast and dinner, plus great location for visiting Gotemba Premium Outlet.

Cons:

Nothing

2026-05-11 • via Nuitee
B
Beata • family_with_children • pl
10
Idealny pobyt w cieniu góry Fudżi.
Pros:

Wygodny pobyt, świetnie położony hotel, stosunkowo blisko dworca, z pięknym widokiem na górę Fudżi. Miły, pomocny personel, bardzo uprzejmy. Dobre śniadania. Relaksujące zabiegi spa. Przepiekny ogród z cudownym pokazem tańczących fontann. Idealne miejsce na relaks.

Cons:

Wszystko było ok.

2026-05-04 • via Nuitee
P
Patana • extended_group • th
10
2026-04-30 • via Nuitee
H
Huey Hoon • couple • sg
8
Pros:

The onsen stay was a pleasant experience. The room was very clean and spacious, which made the stay comfortable and relaxing. Breakfast was nice and satisfying, a good way to start the day. Overall, it was a calm and enjoyable stay, and I would consider returning again.

Cons:

nothing

2026-04-24 • via Nuitee
• couple • jp
6
2026-04-21 • via Nuitee
Y
YaLi • extended_group • tw
10
2026-04-14 • via Nuitee
A
atsuko • couple • jp
8
2026-04-13 • via Nuitee
H
Hiramatsu • couple • jp
8
2026-04-13 • via Nuitee
Y
Yuk Wa • couple • hk
8
Exceptional relaxing accommodation!
Pros:

Nice hot spring!
Large beds!
Comfortable!
Relaxing!
Friendly staffs!
Very nice sleep!

2026-04-13 • via Nuitee
Y
Youngsup • extended_group • kr
9
Pros:

친절한 직원, 대욕장 시설

2026-04-12 • via Nuitee