Facilities

Elevator
Fitness facilities
Conference space
Breakfast available (surcharge)
Safe-deposit box at front desk
Multilingual staff
Smoke-free property
Wedding services
Pool umbrellas
Tours/ticket assistance
See all facilities

Review Highlights

Pros:
Great location
Outstanding service
Cons:
Can be busy during breakfast
Queuing for lifts at peak times

Categories

Cleanliness
9.31
Cleanliness is superb with fresh bottled water brought in every day.
Service
9.78
Service is outstanding and first class with friendly and helpful staff.
Location
9.32
Great location with a metro just a stone's throw from the entrance.
Room Quality
9.27
Rooms are spacious and comfortable with great views.
Amenities
9.3
Amenities include a lovely Sky Bar with great views and nice gym.
Value for Money
9.26
Reasonable prices compared to similar establishments in London.
Food and Beverage
9.31
Breakfast selection is one of the best ever, and rooftop bar offers delicious food.
Overall Experience
9.68
Overall experience was excellent, with a perfect escape from the busy area.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 07:28

Property Description

Luxurious Amenities
Indulge in the fitness center, outdoor pool, and complimentary Wi-Fi. Enjoy exquisite meals in the restaurant or 2 bars/lounges.

Event Spaces
Host grand events in the 32292 square feet conference space with 10 meeting rooms. Wedding services and a business center are available.

Prime Location
Located in Madrid's heart, near Gran Via and Royal Palace. Experience upscale comfort just steps from major attractions.

To immerse yourself in luxury and convenience in Madrid, book your stay at Hotel Riu Plaza España now!

Important information:

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • The seasonal pool will be open from June to September.
  • Pool access available from 10:00 AM to 7:00 PM.
  • Only registered guests are allowed in the guestrooms.
  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

See all policies

Location

Guest Reviews

Cleanliness: 9.31
Service: 9.78
Location: 9.32
Room Quality: 9.27
Amenities: 9.3
Value for Money: 9.26
Food and Beverage: 9.31
Overall Experience: 9.68
רינה • solo_traveller • il
10
מלון ריו מושלללם!!!
Pros:

הצווות מושללללם!!! תמיד עם חיוך כבוד ונותן הרגשה שאתה האורח הכי חשוב במלון ... תמיד צוחקים ממש נתנו הרגשה של בית ... ארוחת בוקר מפנקת ומכובדת ביחס למלונות באירופה מיקום מושלללם כמעט ולא השתמשנו בתחבורה ציבורית תמורה יותר מהולמת ביחס לכסף ששילננו

Cons:

אין דבר כזה

2026-07-25 • via Nuitee
I
Isa E López • solo_traveller • ar
8
Pros:

La habitación y la ubicación

Cons:

Muchísima gente en el mirador del piso 27 , como es abierta al público no pude disfrutar de la misma

2026-07-25 • via Nuitee
J
Jose • couple • bo
8
Pros:

Las instalaciones y la atención del personal

2026-07-25 • via Nuitee
J
J. • family_with_children • nl
6
Pros:

Fantastisch ontbijt. Nog nooit zo uitgebreid gezien in hotel.

Cons:

Zeer verouderde kamer en gangen. Uitzicht op een reeks buizen. Het tweede bed in de familiekamer is een veel te kleine opklapbank. Voeten steken erbuiten.

2026-07-25 • via Nuitee
D
del Campo • solo_traveller • cl
10
Pros:

El desayuno y la ubicación.

2026-07-25 • via Nuitee
M
Maria Cecilia • couple • cl
10
2026-07-25 • via Nuitee
J
Jose • couple • bo
8
Pros:

Las instalaciones y la atención del personal

2026-07-25 • via Nuitee
J
Julie • family_with_children • ca
8
J’y retournerais pour son emplacement, chambres propres et le petit-déjeuner.
Pros:

Le petit déjeuner est fabuleux, l’emplacement idéal pour visiter la ville à pied!
Des chambres assez spacieuses.
La vue de la terrasse 360.

Cons:

Le système d’ascenseurs, notamment sur l’heure du petit déjeuner, préparez-vous à attendre ou utiliser les escaliers. Je n’ai pas aimé l’atmosphère/type de musique au bar 360, la musique est trop forte et de style trop « dance / techno ».

2026-07-25 • via Nuitee
K
Kasper Mikkel • couple • dk
7
All around good
Pros:

Super nice hotel with an increible location. Unfortunately the pool is very small. There was no rooms with view available when I booked, so I got a small room. Therefor I didn't my room valued for the money paid. But the hotel is nice and clean, but the lokation and sky city view, is fantastic.

Cons:

Pool was too small, kinda old building, not much to do in the hotel.

2026-07-25 • via Nuitee
V
Valentina • solo_traveller • it
10
2026-07-25 • via Nuitee
R
Rebeca • family_with_children • se
8
2026-07-25 • via Nuitee
F
Frank Carlos • family_with_children • cl
10
Confortable
Pros:

Bueno y bonito

Cons:

Muy bien

2026-07-25 • via Nuitee
T
Thomas • couple • us
7
Was better for same price in room 1009. 1012 is a rip-off
Pros:

Location

Cons:

We paid for a balcony with a view and got a very small balcony with a very limited review

2026-07-25 • via Nuitee
S
Samuel • couple • pe
8
2026-07-25 • via Nuitee
M
Marion • couple • nl
9
Heerlijk
Pros:

Overal dichtbij

Cons:

Niets

2026-07-25 • via Nuitee
I
Iwona • solo_traveller • pl
10
2026-07-25 • via Nuitee
A
Andre • family_with_children • br
10
2026-07-24 • via Nuitee
M
Marga • couple • es
9
Relax en el centro de Madrid
Pros:

Limpio y al estar en una planta 22, unas vistas espectaculares de Madrid

2026-07-24 • via Nuitee
C
Cristina • family_with_children • ro
10
Totul la superlativ!
Pros:

Hotelul este excelent, a depasit cu mult asteptarile. Micul dejun exceptional, o varietate uriasa de optiuni, curatenie exemplara peste tot, personalul foarte amabil si atent. Amplasarea hotelului este central, ajungi pe jos la principalele atractii turistice sau poti lua metroul din fara hotelului.

2026-07-24 • via Nuitee
J
Juliana • family_with_children • br
10
Vale a pena!
Pros:

Desde o exterior, o hotel é muito bonito. O check-in foi rápido e os funcionários são atenciosos. O café da manhã é incrível. Tem desde opções internacionais, quanto opções típicas espanholas, como o tomate ralado, jamón e churros com chocolate quente. O terraço tem vista quase 360° e o acesso à passarela de vidro é gratuito aos hóspedes. O quarto estava muito limpo e a roupa de cama e banho é de ótima qualidade. A localização é excelente: em uma ponta da Gran Via. Quem gosta de ficar no centro, não encontrará localização melhor. Tem bar e restaurante no hotel.

Cons:

Um detalhe, mas me incomodou que a parede entre o banheiro e o quarto fosse um pouco translúcida. Não é transparente, mas quem está no quarto, consegue ver a sombra de quem está no banho. Além disso, o banheiro tem iluminação com sensor de movimento e a luz é muito forte. Ou seja, se você for no banheiro à noite, vai iluminar não só o banheiro, mas também o quarto. A piscina é pequena para um hotel dessa qualidade.

2026-07-24 • via Nuitee