Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Luggage storage
Safety deposit box
Tour desk
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Delicious breakfast
Cons:
Cleanliness issues
Poor room conditions
Unresolved complaints

Categories

Cleanliness
1
Several mentions of cleanliness issues and lack of proper facilities.
Service
1
Mixed reviews on service; notable that some issues were unresolved by staff.
Location
1
Good location mentioned in multiple reviews.
Room Quality
1
Complaints regarding missing items and poor bathroom conditions.
Amenities
1
Limited remarks on amenities show room for improvement.
Value for Money
1
Multiple mentions of disappointment regarding service not matching expectations.
Food and Beverage
1
Breakfast quality was mentioned as lacking variety.
Overall Experience
1
Overall mixed experience with significant negatives outweighing positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-05 14:47

Property Description

Outdoor Pool and Restaurant
Enjoy a refreshing dip in the outdoor pool or indulge in delicious meals at the à la carte restaurant at Wish Tulum Hotel.

Cozy Mexican-style Rooms
Experience comfort in the vibrant Mexican-style rooms with colorful beddings, wooden furniture, and modern amenities like air conditioning and a seating area.

Convenient Location and Activities
Conveniently located just minutes away from Tulum Archaeological Site and Playa Encantada Beach, guests can also explore nearby cenotes and natural pools.

Book your stay at Wish Tulum Hotel today and immerse yourself in the beauty of Tulum!

Important information:

Children older than 2 years have an extra cost of 20 USD plus tax per night per child.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
This property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 8 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for MXN 30 per person per night when using an available cot.
    People no matter the age stay for MXN 30 per person per night when using an available extra bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
K
Klaudia • extended_group • pl
6
Pros:

W miarę dobra lokalizacja, smaczne śniadanie, ciepła woda , parking

Cons:

Bardzo słaba łazienka, szeleszczące prześcieradła, uszkodzone drzwi balkonowe - na parterze - jak mieliśmy tam trzymać rzeczy skoro można było bezpośrednio z ogrodu wejść nam do pokoju? Pomimo zgłoszenia obsłudze nic z tym nie zrobili… w drugim pokoju dla odmiany nie działała spłuczka, też nikt z tym nic nie zrobił

2025-11-15 • via Nuitee
M
Mauger • couple • fr
9
Pros:

Hôtel idéalement situé, rattaché à un restaurant très bon. Petit déjeuner copieux et de qualité. Chambre propre, personnel chaleureux et accueillant. Piscine au top. Un séjour très agréable !

2025-11-13 • via Nuitee
S
Silvia • couple • it
10
Cons:

on avevano il phon per i capelli

2025-11-11 • via Nuitee
L
Lucille • extended_group • be
4
Ok pour dépanner
Pros:

L’emplacement
Le personnel
Le parking

Cons:

Pas conforme aux photos
Ce n’était pas propre
Salle de bain rudimentaire
Mauvaise chasse d’eau
Déjeuner pas très bon
Mauvaise rôdeur forte dans la chambre

2025-11-08 • via Nuitee
V
Valentin • couple • fr
7
Y’a mieux
Pros:

Emplacement TOP
Confort OK
Restaurant CORRECT
Personnel ACCUEILLANT

Cons:

Beaucoup de choses manquaient au petit déjeuner (jamais de pancakes, jamais de pain etc..), donc résultat toujours à manger la même chose malgré le choix qu’on devrait avoir

Parking petit (5/6 places max)

Eau froid dans la douche sur nos 3 jours de séjour

2025-11-06 • via Nuitee
M
Martinez Ordoñez • family_with_children • mx
10
2025-11-05 • via Nuitee
J
janet • family_with_children • de
10
Pros:

Nettes Personal. Essen ist gut und der Pool richtig schön

Cons:

Uns hat ein TV gefehlt aber wir haben es überlebt. Hunde und Katzen der Nachbarschaft etwas laut, konnten aber trotzdem schlafen

2025-10-23 • via Nuitee
L
Laurie • family_with_children • fr
10
Pros:

Personnel top
Nous avons pu prendre l'apéro au bord de la piscine
Resto top, très bon
Super petit déjeuner ! Très copieux

Cons:

Salle de bains petite mais ce n'est pas vraiment ce qu'on regarde

2025-10-20 • via Nuitee