Hacienda Real del Carmen

Hotels
•
Independent
8.2 (52 reviews)
Calle 31 No. 106 Col. Benito Juárez, Ciudad del Carmen, CAM, 24180 , Ciudad del Carmen , MX
52-938-3811700

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Facilities

Fitness facilities
Free WiFi
Swimming pool
24-hour front desk
Garden
Luggage storage
Concierge service
Elevator
Fitness facilities
Free airport transportation
See all facilities

Review Highlights

Pros:
Excellent service
Delicious food in restaurant
Cons:
Lacked some amenities

Categories

Cleanliness
8.3
Rooms are comfortable and clean.
Service
8.3
Excellent service.
Location
8.3
Standard quality for this hotel tier.
Room Quality
8.3
Standard quality for this hotel tier.
Amenities
7.3
Missing some amenities.
Value for Money
8.3
Standard quality for this hotel tier.
Food and Beverage
8.8
Rich food options at the restaurant.
Overall Experience
8
Standard quality for this hotel tier.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 03:12

Property Description

Outdoor Pool and Fitness Center

Dining Options and Socializing
Enjoy meals at the restaurant, snacks at the cafe, and unwind at the bar/lounge or daily complimentary reception.

Convenient Amenities
With a business center, airport shuttle, and around-the-clock room service, we cater to all your needs.

Book your stay at Hacienda Real del Carmen for a perfect blend of comfort and convenience.

Important information:

  • Pool access available from 9:00 AM to 9:00 PM.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:

Property Policies

  • Pets

    Pets not allowed

  • General

    Individually-wrapped food options are available for dinner

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals are exempt from fees/restrictions

  • General

    Individually-wrapped food options are available for breakfast

See all policies

Location

Guest Reviews

8.2
Based on 52 reviews
Cleanliness: 8.3
Service: 8.3
Location: 8.3
Room Quality: 8.3
Amenities: 7.3
Value for Money: 8.3
Food and Beverage: 8.8
Overall Experience: 8
M
Miguel Angel • family
10
Pros:

Excelente servicio, alimentos ricos en restaurante, habitaciones cómodas y limpias

2025-07-25 • via Nuitee
M
Maria del Pilar
8
Pros:

Faltaron amenidades

2025-07-16 • via Nuitee
J
jesus alberto • partner
4
Pros:

No hay lugar para estacionar vehículo

2024-07-23 • via Nuitee
J
Jorge
2
Se equivocaron en la reserva y no ha ia cupo
Pros:

Al llegar me dijeron que se equivocaron en la reserva y la tenían para otro día. El hotel estaba lleno por lo que no pude quedarme ahí. Los de front desk me dieron recomendaciones de otros hoteles

2024-07-20 • via Nuitee
B
Brenda Nicole • family_with_children
6
Pros:

Me gustó la decoración

2024-04-08 • via Nuitee
Y
ysied • family
10
Pros:

Excelente

2024-04-04 • via Nuitee
E
Edgar • family_with_children
8
Pros:

Agradable y buena ubicación

2024-04-03 • via Nuitee
T
tamaulipas
6
Pros:

deje una lista de las deficiencias durante mi estadía

2024-04-02 • via Nuitee
M
Mayra • family_with_children
4
Pros:

las instalaciones estan bonitas, el hotel muy limpio, pero cuentan con escaso personal, no tienen valet parkin, las 2 mañanas que estuvimos nos despertaron 8 am para mover nuestro vehiculo.

2024-04-01 • via Nuitee
R
Roberto • family
6
Pros:

Sin agua caliente, tina tapada

2023-10-24 • via Nuitee
P
PEDRO
8
Pros:

Bonito lugar y en general buenos alimentos

2023-06-27 • via Nuitee
K
Kashif
10
Pros:

Friendly staff, very convenient,

2023-05-17 • via Nuitee
M
Mario
4
Pros:

No me quedé
Por política dicen que no está la reservación y cobran en el chek in
Así ni respetan el precio y se pierden los beneficios con hoteles.com
Deben ver eso

2023-02-18 • via Nuitee
A
Andrew
10
Large clean rooms. Nice courtyard.
Pros:

Very clean hotel with friendly staff. Early checkin allowed when possible.
Pickup from airport went smoothly.
A little bit of charm and character above the normal run-of-the-mill place. Large rooms.

2023-02-18 • via Nuitee
J
José Emilio • partner
8
Pros:

S/c

2022-12-31 • via Nuitee
M
MIGUEL ANGEL LORANCA • partner
8
Pros:

Todo muy bien en cuanto sus servicios, lo único seria calefacción para la alberca.

2022-12-31 • via Nuitee
J
Jose osvaldo • family
10
Pros:

Excelente lugar para estar en familia y descansar.

2022-12-30 • via Nuitee
E
erick • family
10
Pros:

Todo súper excelente

2022-12-29 • via Nuitee
M
Moisés • partner
8
Pros:

Me gusto su arquirectura y hambientacion.

No me gusto la falta de insonorizado en las habitaciones

2022-12-22 • via Nuitee
B
Beatrice • partner
2
Pros:

Leider haben wir für eine Suite mit Poolblick bezahlt und erhalten haben wir ein DZ zur Strasse. Trotz Reklamation haben wir kein anderes Zimmer erhalten.

2022-12-22 • via Nuitee