Hotel Urban Home

Hotels
8.7 (470 reviews)
18 calle A 10-53 , Guatemala , gt

listing image 1
Show all photos

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Hot tub/Jacuzzi
Non-smoking throughout
Outdoor furniture
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast
Cons:
Cleanliness issues
Small room

Categories

Cleanliness
8.25
Some complaints about cleanliness in certain reviews.
Service
9.05
Consistently highlighted as outstanding and very friendly.
Location
9.05
Many reviews praised the convenience and safety of the location.
Room Quality
8.55
General satisfaction with room comfort, few issues mentioned.
Amenities
8.55
Amenities rated well, though some small issues noted.
Value for Money
8.75
Good value based on location and service provided.
Food and Beverage
8.65
Generally good reviews about meals, including breakfast.
Overall Experience
8.75
Overall satisfaction expressed in multiple reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 11:37

Property Description

Charming Accommodation in Guatemala

Modern Amenities: Enjoy free WiFi, room service, and a 24-hour front desk at Hotel Urban Home.

Scenic Surroundings: Relax in the garden, terrace, and restaurant offering a picturesque setting.

Convenient Location: Explore nearby attractions like Popol Vuh Museum and Miraflores Museum during your stay.

To book your stay at Hotel Urban Home and experience the perfect blend of comfort and convenience, reserve now!

Important information:

The accommodations includes only one transfer, either from the airport to the hotel or from the hotel to the airport—just one option—available between 4:00 a.m. and 9:30 p.m.
This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:

Location

Guest Reviews

8.7
Based on 470 reviews
Cleanliness: 8.25
Service: 9.05
Location: 9.05
Room Quality: 8.55
Amenities: 8.55
Value for Money: 8.75
Food and Beverage: 8.65
Overall Experience: 8.75
C
Christian • family_with_children • de
9
Pros:

Das Zimmer war schön und ruhig. Der Shuttle morgens um 4 Uhr zum Flughafen hat super geklappt. Anstatt des Frühstück haben wir ein Paket mit Sandwich, Saft und Kekse mit bekommen.

2026-02-14 • via Nuitee
P
Paul • couple • us
6
Just fine for a layover hotel near the airport.
Pros:

Very helpful staff. Good value for the money. Close to airport. Nice breakfast.

Cons:

Restaurant that was advertised was not available.

2026-02-14 • via Nuitee
M
Maira • solo_traveller • hn
9
Excelente
Pros:

El servicio de traslado, excelente. Y la muchacha de recepción muy amable, habitación amplias y limpias y muy bonito el local espacioso, salí temprano y me amarraron mi sandwich, son un amor 💕

2026-02-13 • via Nuitee
D
DENISSE • couple • cl
9
Todo limpio y bien atendido
Pros:

La cercanía del aeropuerto y la amabilidad de las personas que trabajan ahí

2026-02-12 • via Nuitee
A
Anja • family_with_children • nl
7
Pros:

Ligging naast het vliegveld.

Cons:

De kamer is heel steriel. Weinig gezelligheid maar wel schoon en perfect voor als je vroeg op de luchthaven moet zijn.

2026-02-11 • via Nuitee
L
Linda Marina • couple • co
10
Excelente
Pros:

El desayuno y que estubieron muy pendientes de nosotros antes de llegar

Cons:

No tengo queja

2026-02-11 • via Nuitee
K
KONSTANTINOS • solo_traveller • gr
8
2026-02-10 • via Nuitee
P
Peter • couple • au
8
Pleasant place to stay for a night
Pros:

Airport Pick-up or drop off is available.
Staff lovely but virtually no English.
Room basic, but pleasant.
Extra blankets offered as it was a cold night.
Shower - hot
Breakfast included choice of 4 options Guatemalan, American, pancakes or fruit.
Lovely garden
Secure

Cons:

Bathroom became very wet
Long wait for pick-up at airport (it was freezing cold standing waiting).

2026-02-10 • via Nuitee
D
Diego • family_with_children • ec
8
My experience was good.
Pros:

The location and comfort

Cons:

The staff could have been friendlier.

2026-02-10 • via Nuitee
C
Claudia • solo_traveller • ca
10
Was perfect.
Pros:

Dinner and breakfast was amazing. Felt like a home cooked meal. Rooms had all amenities I could ask for, including a hot shower!

2026-02-10 • via Nuitee
J
Jack • solo_traveller • au
10
Pros:

Clean, friendly, hot shower

2026-02-09 • via Nuitee
V
Vanesa • solo_traveller • es
8
Opción buena y sencilla cerca del aeropuerto
Pros:

Es una buena opción para pasar una noche cerca del aeropuerto. Muy sencillo. Buen precio.
Ofrece Transfer al aeropuerto a partir de las 4am (un único trayecto por reserva).

Cons:

Insonorización regular.
Al levantarnos vimos que había picnics de desayuno para llevar, pero a nosotros no nos dieron porque, aunque sabían que nos íbamos a las 4am, no lo habíamos pedido expresamente (nadie nos avisó de que se podía/tenía que pedir).

2026-02-09 • via Nuitee
E
elizau • extended_group • pl
9
2026-02-09 • via Nuitee
M
Maria • solo_traveller • se
8
A good place to stay for one niggt before or after a flight as it is just next to the airport
Pros:

Clean and safe, transfer to and from airport included. Meals available

2026-02-08 • via Nuitee
S
Sarah • solo_traveller • fr
1
Pros:

Booking page clearly mentions the reservation includes a “return” trip from and to the airport (i.e. to go to the hotel and back). At the hotel, they charge you extra for this. When raising this point to management, showing them clear screenshots from the reservation, as well as from their booking page where this is mentioned, they admitted zero fault and basically put the blame on me. I’ve never been treated so poorly by staff getting angry at me. If you call this customer service, it’s a joke.

Cons:

Customer service

2026-01-31 • via Nuitee
C
Cascante • family_with_children • cr
9
Pros:

La atención

Cons:

Nada todo está excelente

2026-01-31 • via Nuitee
C
Cesar • couple • us
8
Pros:

Safe zone

2026-01-31 • via Nuitee
M
Mabel • family_with_children • co
10
2026-01-31 • via Nuitee
C
Chester • family_with_children • br
10
Muito bom!
Pros:

Excelente! Conforto, segurança, atendimento da equipe, Internet. Tudo com muita qualidade. E o transfer para o aeroporto é um mimo mais que bem-vindo!!!

2026-01-30 • via Nuitee
M
Michelina • couple • nl
7
Pros:

De locatie vlak bij het vliegveld op een veilig afgeschermd gebied. Lekker groot bed.

Cons:

We misten stopcontacten naast het bed om de telefoons op te laden na een lange reis. Ook geen lampje naast het bed.

2026-01-29 • via Nuitee