City Heart Hotel

Hotels
8.8 (234 reviews)
13 Zurab Zhvania (former Dzmebi Zubalashvilebi) , Tbilisi City , ge

listing image 1
Show all photos
Children allowed

Facilities

Non-smoking rooms
Air conditioning
Room service
Family rooms
Fax/photocopying
Ironing service
Car hire
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
No shower cabin
Small room size

Categories

Cleanliness
8.78
Reviews indicated the rooms were clean and well-maintained.
Service
9.25
Staff was frequently described as warm, kind, and attentive.
Location
9.29
The hotel is centrally located, near many attractions.
Room Quality
8.74
Rooms were described as functional, though some were small.
Amenities
8.27
Some amenities needed update, but basic necessities were provided.
Value for Money
8.73
Overall value appreciated, especially for a three-star hotel.
Food and Beverage
8.28
No specific feedback, assumed standard for this hotel tier.
Overall Experience
9.05
Overall, guests had a pleasant experience, meeting their expectations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 17:50

Property Description

Convenient Location
City Heart Hotel, nestled in the vibrant Mtatsminda district of Tbilisi City, offers easy access to iconic landmarks like Rustaveli Theatre and Freedom Square, perfect for exploring the city's cultural treasures.

Comfortable Accommodation
Experience comfort and convenience in our well-equipped rooms featuring modern amenities such as air conditioning, flat-screen TV, and free WiFi. Enjoy a relaxing stay with our attentive room service and 24-hour front desk assistance.

Delicious Breakfast and Nearby Attractions
Start your day with a delicious buffet breakfast before heading out to explore nearby attractions like Tbilisi Opera and Ballet Theatre and the National Botanical Garden of Georgia. Unwind in the hotel's proximity to points of interest like Tbilisi Concert Hall and Saint George's Armenian Cathedral.

Book your stay at City Heart Hotel for a memorable experience in Tbilisi City!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 2 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.8
Based on 234 reviews
Cleanliness: 8.78
Service: 9.25
Location: 9.29
Room Quality: 8.74
Amenities: 8.27
Value for Money: 8.73
Food and Beverage: 8.28
Overall Experience: 9.05
R
Rashid • couple • az
10
Pros:

Локация хорошая, в 2ух минутах от площади свободы. Завтраки неплохие, голодным не останешься 👌 комнатки небольшие, но это не критично, Соотношение цена качество супер! Рекомендую

2026-04-25 • via Nuitee
C
canemari • solo_traveller • hr
10
2026-04-24 • via Nuitee
H
Hakan Furkan • solo_traveller • tr
10
Pros:

Otel şehir merkezinde , yatakları çok rahat konumu çok iyi. Odalarda , klima , tv , sıcak su , minibar , cattle vs. mevcut ve iyi çalışıyor. Her yere yürüme mesafesinde. Çalışanlar ve işletenler yardımsever ve güleryüzlü. Kahvaltı şahane. Herşey için teşekkürler.

2026-04-23 • via Nuitee
C
Costanza • couple • de
7
2026-04-18 • via Nuitee
A
Assel • couple • kz
6
A decent option if you’re not very sensitive and are staying for just a couple of days. For a longer stay, I would choos
Pros:

The best thing about this hotel is its location. It’s in the city center, and you can easily walk everywhere

Cons:

Noise and service
The soundproofing in the hotel is very poor. I usually sleep in complete silence and darkness, but there was constantly music playing in the lobby. The reception staff kept changing, and I had to repeatedly ask them to turn the music off. On the first night, I barely slept. As a result, I felt tired and exhausted, and one day of my vacation was not as enjoyable as I had expected.

I was also disappointed by the attitude of one of the male administrators toward guests. He told us to drink tap water because bottled water is not provided daily for each room. However, one day during breakfast, I saw him give bottled water to another guest. This felt very inconsistent and strange. It’s not about the cost — water is cheap, we can buy it ourselves. but the attitude says a lot.

3. Housekeeping
There was no “Please clean the room” sign available. Our room was not cleaned for three days. On the second day, we didn’t request cleaning because I was in the room, but on the third day, it was still not cleaned. We had to ask for it ourselves.

4. Breakfast
The breakfasts were below average. Very limited and quite poor selection. Previously, we stayed at another hotel in the old town where there were fresh vegetables, fruits, cottage cheese, tasty eggs, coffee from a machine, always hot tea, and a good variety of food. In this hotel, the breakfast was minimal, and the coffee was instant.

The hotel itself is located in an old building, and there is an unpleasant smell of cats noticeable at the entrance.

2026-04-17 • via Nuitee
J
Jamil Sazonov • solo_traveller • il
10
2026-04-16 • via Nuitee
W
Wadim • solo_traveller • by
9
Pros:

Все было отлично! А расположение - превосходное!

Cons:

Отопление не включалось, но, как это ни странно, было тепло (может, поэтому?))

2026-04-13 • via Nuitee
N
Nino • couple • ge
10
2026-04-01 • via Nuitee
S
Sopromadze • couple • ge
10
2026-02-14 • via Nuitee
E
Esra • family_with_children • tr
9
2026-01-29 • via Nuitee
S
Sopromadze • solo_traveller • ge
10
2026-01-28 • via Nuitee
Z
Zeynep • family_with_children • tr
7
Merkeze yürüme mesafesinde fiyat/performans bir yer
Pros:

Sahibi misafirperverdi. Bütün ilgisi için teşekkür ederiz öncelikle. Odanın tasarımı ve konumu güzeldi. Temizlik yeterliydi.

Cons:

Biz 4 kişilik odada kaldık. Oda gibi olan kısımda hava soğuktu. Kapı ile dışarı açılan bir yerdi ama kapı kilitliydi. Camdan bakılan yer bir avluydu. Dağınık bir yerdi. Pencereler açılmıyordu. Çarşaflarda da delikler vardı. Yürüme zorluğu çeken kişiler için ana yoldan dik bir yokuşu çıkıncaki yoldaydı otel. Biz bilmediğimiz için annem için sorun oldu.

2026-01-26 • via Nuitee
U
Umut • couple • tr
5
2026-01-25 • via Nuitee
İSMAİL TOLGA • couple • tr
10
2026-01-20 • via Nuitee
A
Anakreon • extended_group • ru
10
Pros:

Everything was excellent

2026-01-19 • via Nuitee
A
Arzu • extended_group • az
9
Pros:

Расположение очень удобно, номер чистый аккуратный. Есть все что нужно посуда светильники и многое другое. Персонал очень хороший во всем помогали. Если приеду еще раз обязательно снова в этот отель

2026-01-19 • via Nuitee
Алена • extended_group • kz
10
Pros:

Удобное расположение и очень милый персонал

2026-01-19 • via Nuitee
M
Melisa • extended_group • tr
10
2026-01-15 • via Nuitee
D
Diego • solo_traveller • it
8
Pros:

Location, nice spacious room, kindness of the staff, good quality/price ratio

Cons:

Smell of damp in the bathroom (which was clean), inevitable in bathrooms without windows; no breakfast was available, even though the description says otherwise; common areas very limited

2026-01-12 • via Nuitee
B
Bogdan • solo_traveller • ru
10
2026-01-10 • via Nuitee