Live Coco Suites - Hotel Boutique & Rooftop

There were stains on the floor. The floor was not super clean.

The only negative about Coco Live Suites is that the rooftop doesn't open until 9am which is such a shame as the sunrises in Playa are stunning and as i'm an early riser, i enjoy waking up with a coffee and enjoy watching the sun rise over Cozumel but you can still enjoy the sunsets in the later evening

me cobraron el el establecimiento, la cama tenia un ollo

La habitación tenía algunos animales por la humedad hasta ahi no había problema pero en la cama encontre 2 pequeñas cucarachas , le recomiendo verificar las cama y la cabecera ya que ahi habían varios animalitos.
En el protector vi pequeños animalitos como ácaros.
Me voy muy decepcionada del lugar :( la calidad bajo mucho.

- They charge you for water bottles. They don’t have anywhere you can fill up on water and they use this as a strategy to get more money out of you.
- They also provide a room key that is easy to lose by design (imo). It’s a chip and a tiny ribbon that easily slips out of your swim trunks. They charge 100 mxn for a replacement.

It was generally clean but I kept noticing sheets were always stained and white towels provided were almost yellow. I never used them but I think those should no longer be provided for guests. Then I started noticing bites on my leg then hips.. so I had a feeling there might be bed bugs because this is only the second time I’ve experienced this. Front desk was very alert and checked it right away. I was about to leave in a few days so I didn’t want to change rooms though I was worried about my clothes so I had to wash all of them before packing and I moved my luggage away from the bed. Then housekeeping came to check and change sheets but she kept removing whatever she was finding on the sheets and mattress to the floor and kept telling me there’s nothing. She couldn’t have been more dismissive lol! There was only one housekeeper who was nice but the other lady who cleaned my room the very few times I asked and checked the bed made me feel uncomfortable, like I was bothering her.

Another thing I didn’t like is they were very very loud outside and you could hear everything, woke me up almost every day. And they also knock like the police, too loud lol! I got woken up one time so someone from the internet/cable company can check the modem in my room. I literally just woke up and a stranger was in my room looking at the modem for about 25mins. I don’t think that should’ve happened? Lol.

Anyway, no elevators but I didn’t mind this plus I requested to be on ground level anyway. It also says here there’s a gym but there is none so just be aware of that too.