The Gatsby Hotel

Hotels
7.4 (927 reviews)
135 East Houston Street , New York , us

listing image 1
Show all photos
Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Good location
Polite staff
Free drinks
Cons:
Cleanliness issues
Noise from the street
Small rooms

Categories

Cleanliness
6.36
Several reviews mentioned issues with cleanliness, including hair and dirty spots left in rooms.
Service
7.83
Guests generally found the staff to be polite and helpful, though there were a few mixed remarks.
Location
8.87
The location received very positive feedback, with many highlighting proximity to public transport and attractions.
Room Quality
6.82
Feedback indicated some concerns about room quality, including noise and small size.
Amenities
7.35
Amenities such as free coffee and water were appreciated, but lack of laundry and other facilities noted.
Value for Money
7.31
The pricing relative to the location is decent, but some guests felt the experience didn't meet their expectations.
Food and Beverage
7.86
Complimentary drinks were well-received, but options for dining were limited.
Overall Experience
6.83
Overall, guests had mixed feelings but appreciated the location and amenities despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 05:29

Property Description

Convenient Location
Modern Room Amenities
24-Hour Front Desk and Concierge Services

Immerse yourself in the vibrant Lower East Side at The Gatsby Hotel. Enjoy modern amenities like a work desk and flat-screen TV in every room. Take advantage of our 24-hour front desk and concierge services for a hassle-free stay. With Bloomingdales just a short walk away, and iconic landmarks like the Empire State Building within reach, your New York City adventure begins at our doorstep. Book now to experience the perfect blend of comfort and convenience.

Important information:

When booking more than 5 rooms, different policies and additional supplements may apply.

Nightly resort fee includes high speed internet access, two water bottles daily, and a login to Press Reader for the newspaper or magazines of your choice.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.4
Based on 927 reviews
Cleanliness: 6.36
Service: 7.83
Location: 8.87
Room Quality: 6.82
Amenities: 7.35
Value for Money: 7.31
Food and Beverage: 7.86
Overall Experience: 6.83
A
Alexis • extended_group • us
9
2026-07-04 • via Nuitee
R
Ruby • couple • au
1
Misleading and deceptive.
Pros:

The property was in a good location

Cons:

We didn’t end up staying here and booked a new hotel once we saw our room. we booked a double bed with a view of the city ( as pictured on the website). We were then shown to a sub-basement room with half windows to the sidewalk and bed broken off the wall. We then asked to change to the room we booked and then shown to another subbasement room where the bathroom roof was hanging off the ceiling and could see into the interior of the hotel… we had no choice but to rebook another hotel on the day. The staff memeber was unable to assist us with providing the room that was advertised. Unfortunately to misleading and deceptive advertising on the website we found the room unhabitable, and dangerous (ceiling hanging off) for the prices we paid. We are still in the process of being refunded.

2026-07-01 • via Nuitee
M
Márk • couple • hu
10
2026-07-01 • via Nuitee
D
Daniel • solo_traveller • us
2
Pros:

Staff was friendly and accommodating. Particularly Marcella and Justin.

Cons:

On my second night stay, fire alarm was constantly on until around 3;00 in the morning. It started in the afternoon. Couldn’t sleep. Waiting for hotel to send me a refund for that horrible night

2026-06-30 • via Nuitee
J
Jennifer • couple • us
7
It was a great location, friendly and welcoming staff. Would definitely stay here again!
Pros:

I really enjoyed how it wasn’t so far from public transportation or the night life.

Cons:

How small the rooms are really but other than that it was cool.

2026-06-30 • via Nuitee
J
Joseph • solo_traveller • gb
5
Good location
Pros:

Excellent location

Cons:

The shower handle broke and couldn’t control temperature very well

2026-06-28 • via Nuitee
T
thomas • solo_traveller • us
1
Don't stay here!
Pros:

It was nice to be able to walk to Chinatown

Cons:

This hotel is shabby and nothing worked. The tv was broken, the phone was non functional, there was no ice, no refrigerator in the room or public space, it was dingy and depressing. There was nowhere to sit except the bed. The street noise was intense and unending. I asked to see a manager for another room because my room was unacceptable and nothing worked, exand was told the manager had quit and there wasn't one who could help. I don't think this hotel should be allowed to offer rooms on bookings.com.

2026-06-28 • via Nuitee
A
Alfredo • solo_traveller • ec
10
2026-06-27 • via Nuitee
H
Heidi Segal • family_with_children • za
7
2026-06-26 • via Nuitee
M
Michael • couple • us
8
2026-06-22 • via Nuitee
S
Sanvir • solo_traveller • us
10
2026-06-22 • via Nuitee
M
Michael • couple • us
9
The staff wsiwcislly Gabby was very helpful
Pros:

The location and the cleanliness

Cons:

Very noisy. Very close to the street and people come and go and all times of the night without much respect for people who are sleeping. Its in a party part of town

2026-06-20 • via Nuitee
R
Roman • couple • ca
8
Pros:

Location, value, clean rooms.

Cons:

Bathroom needs renovation.

2026-06-15 • via Nuitee
T
Thomas • solo_traveller • gb
6
2026-06-14 • via Nuitee
D
David • couple • es
10
2026-06-13 • via Nuitee
E
Elliot • solo_traveller • gb
5
Pros:

A review from an anxious 27 year old girly staying on her own.

Unsurprisingly the photos were slightly misleading, and it took some adjusting, but it ended up working out well.

I was put in a room in what they called the basement. It’s not as scary as it sounds, but it is below street level so you wouldn’t want the blinds up as people could see in. The windows were very small anyway and most of the space was taken up by the air conditioning unit, so no natural light. It was also right by the street so there was some noise. You are in a busy part of New York though so I’m not sure this would’ve been too different on another floor. The air conditioning was actually what I found to be the loudest. Earplugs, an eye mask and a podcast were a godsend at night. I would’ve struggled without them, and they made me feel safe and cosy. I was a little nervous on the first night but by the second night I was totally fine and learned to love my little basement room. The woman at the front desk offered to move me the next day to a higher floor but I decided not to as I didn’t want to spend my time moving. The shower wasn’t great, it was six small single jets. I’m not sure if my room was generally worse than the others due to it being in the basement, but it wasn’t like the pictures. I managed to wash my hair so it was okay. It did take 10 minutes to warm up so I got into the habit of letting it run for a while. There was only one plug in my room which wasn’t near the mirror so I recommend bringing a long extension lead. There was a long mirror, wardrobe with some hangers and mirror in the bathroom. The bed was comfortable, there were plenty of towels and there were bedside lamps so the lighting was nice. Safety wise I felt safe. There were two locks on the door and always someone at reception. They also had a locked cupboard to store your cases around check in times. They had a free water and coffee machine in the little lounge area. The wifi worked well.

2026-06-12 • via Nuitee
F
Francesco • couple • it
6
2026-06-11 • via Nuitee
B
Boris • solo_traveller • me
10
2026-06-11 • via Nuitee
A
Alex • solo_traveller • ro
1
2026-06-11 • via Nuitee
A
Aneta • couple • pl
10
2026-06-10 • via Nuitee