Sun Garden Hotel

Hotels
7.6 (38 reviews)
Intersection of Meilong Road and Minfeng Road, Minzhi Street , Shenzhen , cn

listing image 1
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Free
Children allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Clean and spacious rooms
Excellent location and amenities
Cons:
Language barrier with staff
Unwelcoming night reception

Categories

Cleanliness
8.68
The bathroom is well-equipped, clean, and spacious. There were no issues with cleanliness.
Service
5.65
The night staff was unwelcoming and communication was difficult due to the language barrier.
Location
8.19
The location was excellent, with convenient shuttle service.
Room Quality
8.14
The room is spacious and comfortable, with photos accurately reflecting reality.
Amenities
8.17
Standard quality for this hotel tier.
Value for Money
8.13
Good value for money, breakfast included, pretty clean and comfortable room.
Food and Beverage
6.68
Breakfast was pleasant with a kind chef, though only one staff spoke English.
Overall Experience
7.15
While the stay was generally good, communication issues with night staff affected the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 19:51

Property Description

Prime Location in Shenzhen
Enjoy the convenience of being close to top attractions like Shenzhen Civic Centre and Shenzhen Stadium.

Modern Amenities
Experience comfort and luxury with air conditioning, flat-screen TV, minibar, and free WiFi in every room.

Exceptional Services
Benefit from a 24-hour front desk, shuttle service, room service, and a delicious buffet breakfast daily.

Ready to experience the best of Shenzhen? Book your stay at Sun Garden Hotel now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 13 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

7.6
Based on 38 reviews
Cleanliness: 8.68
Service: 5.65
Location: 8.19
Room Quality: 8.14
Amenities: 8.17
Value for Money: 8.13
Food and Beverage: 6.68
Overall Experience: 7.15
B
bingyi • solo_traveller • cn
10
2025-12-15 • via Nuitee
P
P.V. • solo_traveller • rs
7
Cons:

No one speaks english at all.

2025-11-24 • via Nuitee
Y
Yann • couple • fr
6
2025-11-20 • via Nuitee
P
Parminderjit Singh • family_with_children • in
10
2025-11-06 • via Nuitee
C
Cevat • extended_group • tr
6
2025-11-04 • via Nuitee
A
ALA • extended_group • by
10
Pros:

Services

2025-10-23 • via Nuitee
C
CHEK BOON • family_with_children • sg
9
2025-10-17 • via Nuitee
M
Meza Taboada • family_with_children • pe
10
2025-10-14 • via Nuitee
N
Nye Sek • extended_group • my
9
2025-08-27 • via Nuitee
T
Timur • extended_group • tr
5
2025-08-27 • via Nuitee
E
Eva-Maria • couple • hk
9
Pros:

The location was excellent, the staff very friendly and the shuttle to Shenzhen North Station is an additional plus. Specially the chef of the breakfast greeted us very friendly in good English and made sure we had everything we wanted. It was a nice way to wake up.

2025-07-28 • via Nuitee
L
Le Bras • solo_traveller • fr
9
2025-07-12 • via Nuitee
R
Radoslaw • solo_traveller • gb
9
2025-07-08 • via Nuitee
N
Nawal • extended_group • fr
9
Pros:

The photos accurately reflect reality. The room is spacious and comfortable. The bathroom is well-equipped, clean, and spacious. There were no issues with cleanliness.

Cons:

The establishment itself is excellent. The only downside was the quality of service and the reception provided by the night staff.
We arrived late at night, and the front desk staff was not welcoming.
Since we do not speak Chinese, communication was difficult, and the staff showed neither patience nor willingness to facilitate the exchange, not even through translation apps.
We’ve traveled across China and understand the challenges of the language barrier, but this was the first time we were met with such visible annoyance—even exasperation (they sighed at us)—simply because we didn’t understand. No effort was made to help us find our way or communicate.
I would like to emphasize that this issue only involved the night staff. At breakfast, the person in charge was kind and welcoming, and took the time to help us understand each dish.

2025-07-01 • via Nuitee
D
Daniel • family with young children • au
7
Good
Pros:

Good value for money, breakfast included, pretty clean and comfortable room

Cons:

Staff did not speak english at all and if they did they refused to speak it. Only the buffet attendant spoke english

2025-06-27 • via Nuitee
K
Kebede • young couple • et
9
Superb
2025-06-04 • via Nuitee
G
Giancarlo • young couple • cn
10
Exceptional
2025-06-03 • via Nuitee
M
My • review category business travellers • gb
10
Exceptional
2025-04-24 • via Nuitee
G
Glenn • young couple • hk
3
Disappointing staff, rooms were nice.
Cons:

The location in the Booking app is incorrect. When calling the staff they don’t speak a single word of English. You need to copy paste the GPS coordinates into Apple Maps.

2025-04-23 • via Nuitee
D
Dhawal • review category business travellers • sg
7
Rooms were nice but advertised facilities are not usable. Very convenient location for us though.
Pros:

They had a good spread for breakfast and there were enough vegetarian options to make it worthwhile paying for it. The hotel is conveniently located near Shenzhen North station (important for us).

Cons:

Their “gym” facility is laughable. There’s 2 treadmills and an elliptical in the same room as stacks of chairs. They should remove it from their offered facilities list. Their staff also had difficulty communicating and their WiFi doesn’t work without a China number (so their staff had to set it up). Even after setup, it was almost unusable due to speed. Nothing loaded on it.

The last thing is that ‘Sun Garden Hotel’ doesn’t show up on Didi. We had to find out ourselves that it’s called ‘Xinmao Garden Hotel’.

2025-04-22 • via Nuitee