Hotel Ha Garden Gallery - 5th Avenue

Hotels
Quinta Avenida , Playa del Carmen , MX

Facilities

Front desk (limited hours)
Free wired internet
Internet access
Japanese garden
Non-smoking rooms
Air conditioning
Room service
Non-smoking throughout

Review Highlights

Pros:
Excellent location
Comfortable beds
Value for money
Cons:
Cleanliness issues
Lack of certain amenities

Categories

Cleanliness
10
There were mentions of humidity and cleanliness issues in certain reviews.
Service
10
Friendly staff were noted, contributing to positive service experiences.
Location
10
La ubicación es perfecta, mencionada positively multiple times.
Room Quality
10
Rooms were generally comfortable, but some issues with bathroom appliances were noted.
Amenities
10
Lacked some basic amenities like a kitchen or electric kettle.
Value for Money
10
Excellent relationship quality-price mentioned positively.
Food and Beverage
10
Not explicitly mentioned, assumed standard quality for this hotel tier.
Overall Experience
10
Generally positive experiences noted in multiple reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 09:55

Property Description

Prime Location in Playa del Carmen
Conveniently centered in Playa del Carmen, just a short walk from Playacar Beach and ADO International Bus Station, Hotel Ha offers a prime location for your stay.

Comfortable Rooms with Modern Amenities
Each room at Hotel Ha features a flat-screen TV, air conditioning, and a private bathroom with complimentary toiletries. Some rooms even have a lovely terrace where you can unwind after a day of exploring.

Convenience at Your Fingertips
Enjoy the convenience of free WiFi, room service, and a 24-hour front desk during your stay. Plus, the non-smoking environment ensures a pleasant experience for all guests.

Ready to experience the charm of Hotel Ha? Book your stay now and make the most of your Playa del Carmen getaway!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 10
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 10
Food and Beverage: 10
Overall Experience: 10
G
González • family_with_children • cr
8
Pros:

La ubicación muy bien, cerca de todo.

Cons:

Se nos fue la luz algunas veces, parece que por sobrecarga en toda la iluminación de la quinta avenida en fin de año. Aparte de eso, todo bien.

2026-01-28 • via Nuitee
M
martine • family_with_children • fr
8
Pros:

L'emplacement tout près de la plage et de la grande avenue, mais retiré dans un jardin , pas de bruit la nuit . La chambre avec la kitchenette ( frigo, micro-onde et évier) est un plus sauf qu'il y manque toute la vaisselle la chambre très confortable avec 2 lits de 130cm de large , avec une bonne literie .

Cons:

Le manque d'ustensiles de cuisine ( verres assiettes couverts ) et le débit d'eau très très moyen.

2026-01-27 • via Nuitee
A
Arianna • couple • it
10
Pros:

Struttura in posizione centralissima sulla 5th Avenue, a due passi dalla spiaggia e si affaccia su un giardino e una galleria d’arte bellissimi. Un po’ defilata dalla musica dei club ma se hai bisogno di silenzio totale per dormire potrebbe non fare per te. Tutto molto pulito e curato, staff gentilissimo.

Cons:

C’è una macchina del caffè ma nessuna capsula, potrebbe essere carino trovarne un paio all’arrivo.

2026-01-27 • via Nuitee
C
CLAUDIA • extended_group • mx
7
Por la tarifa que pague considero que he tenido mucho mejores experiencias en Playa del Carmen.
Pros:

No incluye desayuno, la ubicación muy céntrica pero mucho ruido exterior.

Cons:

Considero que las instalaciones son viejas, descuidadas y les falta limpieza.

2026-01-22 • via Nuitee
C
Cesar • family_with_children • mx
10
La regadera esta un poco desgastada
Pros:

La galería de arte es un extra muy atractivo

Cons:

La regadera esta un poco desgastada

2026-01-21 • via Nuitee
C
Cory • solo_traveller • us
7
Enjoyable and convenient
Pros:

The location is centrally located, close to the ADO bus station, and fun (if you don’t mind being in the middle of Playa’s nightlife). The bed was comfortable and the staff are friendly.

Cons:

The bathroom could benefit from a remodel — old appliances, the towels were old and stained and the shower head didn’t work all that well.

2026-01-20 • via Nuitee
I
Irina • solo_traveller • ca
7
It is nice little nook with friendly staff and lovely vibe . I felt it was great location.but also very safe and very c
Pros:

Vibe, comfortable rooms, close proximity to everything

Cons:

Wifi was not fast as they promised, only shower had good water pressure , there are a lot of noise coming from the 5th avenue and from art galleries downstairs

2026-01-19 • via Nuitee
I
Isidora • family_with_children • cl
3
Mala experiencia no es un hotel
Pros:

La ubicación es buena

Cons:

El hotel está dentro de una galería, con una recepción escondida donde solo atiende 1-2 personas y generalmente están ausentes, es decir si necesitas algo de ellos cuesta encontrarlos. La galería cierra a cierta hora y la reja queda con llave, por ende si no coordinas con el velador no puedes salir no entrar a la hora que quieras. Me pasó un día que tenía que salir a un tour a las 7 AM y la reja estaba cerrada, llamamos a la recepción, buscamos por todos lados alguien que nos abriera y no había nadie, de pronto apareció un señor que al parecer vivía allí y nos abrió 30 minutos mas tarde, el velador/recepcionista estaba durmiendo en una de las habitaciones vacías con el teléfono en silencio. Esta situación causó mucha impotencia, casi nos hace perder el tour y solo se disculparon con una carta y un postre.

2026-01-19 • via Nuitee
D
DrewfromRome • couple • it
5
Excellent Location but Very Basic Accommodation
Pros:

The property is located right on the main pedestrian street, very close to the town’s best attractions, making it extremely convenient for sightseeing. Since the street is pedestrian-only, you can’t reach it directly by car and need to walk a short distance, but this wasn’t a major issue. There is a nice small courtyard with artistic installations that adds some character to the place, and the air conditioning worked well.

Cons:

Despite the name, this is not really a hotel — it feels more like a motel. The reception is usually empty and on our first night we couldn’t find anyone to check us in; we were eventually helped by a person from a nearby shop. The room was dirty upon arrival and only after two days was it cleaned properly. The accommodation is very spartan overall, with poor facilities. The shower and water pressure were extremely weak, almost non-existent, which was very disappointing. There was no boiler in the room, only a coffee maker, which wasn’t particularly useful.

2026-01-14 • via Nuitee
J
Jim • couple • us
7
Pros:

Fifth Avenue location is good

2026-01-11 • via Nuitee
E
Erick Armando • couple • mx
3
Cons:

Location is great, we stayed for 9 days and the staff was pretty much absent all the time when needed specially early in the morning or during peak hours afternoon, there was people looking for info or assistance and no one showing to support. Rooms are all starting on floor 1 with stairs only. They don't have hot water when bad whether as they use only solar heaters.

2026-01-05 • via Nuitee
J
Jorgelina • family_with_children • ar
9
Pros:

La Ubicación. Al estar ubicada sobre la 5ta avenida se escucha bastante ruido y eso es un problema para quienes necesitan silencio para dormir. Pero en nuestro caso no fue problema. Me gustó mucho el ingreso ,que se hace por un pasillo que corresponde a una galería de arte.

Cons:

Que no contará con una cocina o a lo sumo una heladera ( aunque sea compartida). Agregaría una pava eléctrica ,para aquellas personas que queramos calentar agua para el mate.

2026-01-02 • via Nuitee
F
Frederic • family_with_children • th
7
Pros:

Situé dans un charmant endroit

Cons:

Pas d'eau chaude les jours de pluie

2025-12-28 • via Nuitee
A
Ana Claudia • solo_traveller • it
10
Ubicación inmejorable en estadía muy confortable.
Pros:

La ubicación en la mejor zona de la ciudad. Instalaciones sencillas y muy cómodas. Buena ducha y cama y almohadas muy cómodas. El wifi anduvo muy bien. Excelente relación calidad-precio.

Cons:

Nada.

2025-12-22 • via Nuitee
D
Deyla Elitania • couple • mx
8
Pros:

La ubicación a unos pasos de la terminal ADO de la 5ta avenida estaba limpio y comoda la cama y las almohadas

Cons:

El alojamiento tenia un olor a humedad

2025-11-25 • via Nuitee
T
Teofilo
10
Pros:

Todo muy bien

2025-11-23 • via Nuitee
N
Noemi • family_with_children • mx
10
Pros:

LA UBICACION ES PERFECTA!!! LA ESTANCIA LA TRANQUILIDAD LIMPIEZA SUPER COMODA

2025-09-15 • via Nuitee
S
Sara • couple • it
9
2025-09-01 • via Nuitee
C
Cristina • couple • mx
9
Buen hotel, cuarto amplio, bano amplio, tina, buenas camas. Escalera.
Pros:

Buen hotel, cuarto grande con una pequena salita con lavabo, tina, buenas camas, bien ubicado en la mejor avenida a una cuadra de la playa, hay que subir escaleras, hace falta una silla y ganchos para ropa, la puerta del bano no es de cerrar.

2025-08-31 • via Nuitee
P
Paulina • solo_traveller • cl
10
2025-07-07 • via Nuitee