City Express Suites by Marriott Silao Aeropuerto

Hotels
•
City Express
7.4 (73 reviews)
Libramiento Norte #900 B Col. El Fresno , Silao , mx

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Free
Children allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Cons:
Service responsiveness needs improvement

Categories

Cleanliness
7.5
Guests mentioned cleanliness as an area needing improvement due to the issue with towels and lack of response for an extra one.
Service
7.5
Service was rated average as some guests experienced delays in receiving requested items like extra towels.
Location
8
The hotel's location was praised, with key landmarks and public transport easily accessible.
Room Quality
7.5
Rooms were comfortable, but the incomplete provision of towels impacted guest experience.
Amenities
7.5
While amenities were satisfactory, some guests highlighted the need for better responsiveness to requests like extra towels.
Value for Money
7.5
Opinions varied on the value for money, with some guests suggesting improvements in service quality for the price.
Food and Beverage
7.5
The quality of food and beverage services was affected by slow response times, leading to mixed guest reviews.
Overall Experience
7.5
Guests had mixed experiences, with service responsiveness being a key area for enhancement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-29 08:25

Property Description

Sustainable Aparthotel Experience
City Express Suites by Marriott Silao Aeropuerto offers a unique sustainable stay in Silao, boasting an outdoor swimming pool and a serene garden for guests to enjoy.

Convenient Amenities
Guests can take advantage of free private parking, a complimentary shuttle service, and stay connected with free WiFi throughout the property. The 24-hour front desk, lift, and luggage storage ensure a hassle-free stay for all visitors.

Explore Nearby Attractions
Situated just 3 km from Bajio International Airport, this aparthotel is conveniently located near popular attractions such as the Convention Center from Guanajuato and The Mummies of Guanajuato Museum.

Book your stay now at City Express Suites by Marriott Silao Aeropuerto for a memorable and sustainable experience in Silao!

Important information:

Please note that when booking more than 10 rooms, different policies and additional supplements may apply.

Please note that 2 children under 12 years old are welcome to stay in existing beds as long as the maximum occupancy per room is not exceeded.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.4
Based on 73 reviews
Cleanliness: 7.5
Service: 7.5
Location: 8
Room Quality: 7.5
Amenities: 7.5
Value for Money: 7.5
Food and Beverage: 7.5
Overall Experience: 7.5
M
Ma Catalina
10
Pros:

Está muy agusto el hotel y la alberca calientita

2025-04-20 • via Nuitee
L
LORENA • partner
10
Pros:

Room was not ready

2025-04-17 • via Nuitee
L
Leticia
10
Pros:

Close to airport

2025-03-30 • via Nuitee
R
Rosa • group • us
5
Passable
Pros:

We erre three and only 2 towels we call to bring extra one never responde

2025-03-27 • via Nuitee
A
Alain
6
Pros:

Service without a smile at the front desk.She obviously hates her job.Bell man and chef ( who delivered my order to my room) were very pleasant

I will not stay there again.

2025-03-22 • via Nuitee
S
Serkan • review category business travellers • tr
4
Disappointing
2025-03-11 • via Nuitee
L
Lopez • family with young children • us
10
Exceptional
2025-01-23 • via Nuitee
E
Enrique • family with young children • mx
1
Bad
Pros:

Really Like Anything

Cons:

Exactly Like Nothing

2024-12-17 • via Nuitee
I
Ismael • family_with_children
10
Pros:

Está súper el hotel ya que cuenta hasta con cocina tu cuarto

2024-12-09 • via Nuitee
L
Leonel Zúñiga
6
Pros:

Very good personal attention and transportation to the airport.

2024-11-24 • via Nuitee
V
Verified traveler
6
Falta de amenidades
Pros:

El hotel carecia de amenidades como hielera, cubiertos y sartenes en la habitacion

2024-11-21 • via Nuitee
C
Carolyn • solo traveller • us
5
It‘s close to the airport!
Pros:

The hotel is close to BJX airport and it offers a shuttle.
Good water pressure in the bathroom.
Free breakfast is offered (provided you don’t have to be at the airport before 6 am).

Cons:

The hotel is not close to anything besides the airport. There is no restaurant so visitors without a car must use a food delivery service.
The rooms are OK, but are very, very generic.
Staff is not bilingual, so English speaking guests could face a few problems.

2024-11-21 • via Nuitee
Y
Yuridia
2
Pros:

Cancelaron mi reservación sin avisarme cuando llegue ya no había habitaciones disponibles. Me dijeron que el sistema habia cancelado mi reserva por la alta demanda y como yo puse de opción pagar en el hotel no respetaron mi reserva.

2024-11-19 • via Nuitee
M
Marlen • family
2
Pros:

Terrible Experience - Avoid This Hotel
I booked a night at City Express Suites but was deceptively moved to a much cheaper, substandard room in the City Express hotel without explanation. The room was in unacceptable condition: the toilet didn’t flush, it reeked of cigarettes, and the door had no number. To make matters worse, another guest who arrived after me was given a suite while I was denied the room I paid for. When I requested a refund, the staff refused and made it impossible for me to resolve the issue. This was an appalling and unprofessional experience, and I cannot recommend this hotel to anyone.

2024-11-15 • via Nuitee
J
JOSE ANTONIO
10
Pros:

todo bien solo camas duras almohas malas

2024-11-15 • via Nuitee
J
Javier
10
Pros:

Muy amplia la habitación, muy buen precio, tiene cocinera y sofá cama! Todo súper bien
Cerca de aeropuerto Silao

2024-10-31 • via Nuitee
L
Luis
10
Pros:

Clean

2024-10-14 • via Nuitee
R
Rosalinda • family
6
Pros:

El personal no es amable ni empático si no estás registrado y no te da la cara envía al personal de seguridad para resolver algún inconveniente
Ni un vaso con agua hasta que no estés registrado no volveré a reservar en la cadena que representan

2024-10-13 • via Nuitee
J
Jerome • review category business travellers • hk
2
Avoid
Pros:

Nothing

Cons:

No shuttle bus from airport despite they say there s one
More than an hour to have the key
Impossible to sleep as the highway is so noisy
Nothing around

2024-10-13 • via Nuitee
J
Jose • review category business travellers • us
1
Bad
2024-09-26 • via Nuitee