Scarletz Suites KLCC by Minshuku

Hotels
6.9 (9 reviews)
10 Lorong Yap Kwan Seng , Kuala Lumpur , my

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Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Luggage storage
Hot tub/Jacuzzi
Non-smoking throughout
Infinity pool
Smoke alarms
See all facilities

Review Highlights

Cons:
Worst lift management
Door access also troublesome

Categories

Cleanliness
2.94
Worst lift management...and door access also troublesome.
Service
6.91
Standard quality for this hotel tier.
Location
6.95
Standard quality for this hotel tier.
Room Quality
6.9
Standard quality for this hotel tier.
Amenities
6.93
Standard quality for this hotel tier.
Value for Money
6.89
Standard quality for this hotel tier.
Food and Beverage
6.94
Standard quality for this hotel tier.
Overall Experience
5.91
Mixed feelings due to poor lift and access management.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 18:19

Property Description

Rooftop Pool for Relaxation

Fully Equipped Kitchen and Streaming Services

Children's Playground Available

Start your unforgettable stay at Scarletz Suites KLCC by Minshuku and experience luxury in the heart of Kuala Lumpur. Indulge in our rooftop pool, fully equipped kitchens, and entertainment options at our aparthotel. Perfect for families, enjoy our children's playground and convenient location near iconic landmarks. Book now for a memorable getaway!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

6.9
Based on 9 reviews
Cleanliness: 2.94
Service: 6.91
Location: 6.95
Room Quality: 6.9
Amenities: 6.93
Value for Money: 6.89
Food and Beverage: 6.94
Overall Experience: 5.91
N
Nazirul • couple • my
7
2025-09-20 • via Nuitee
J
JUNGKEUN • couple • kr
10
2025-08-26 • via Nuitee
M
Mx • group • sg
2
Very poor
Cons:

Worst lift management...and door access also troublesome

2025-06-12 • via Nuitee
M
Mingming • solo traveller • my
10
Had a great stay here in Scarletz, the staff was welcoming with a smile, the room and deco feels rea
Pros:

Had a great stay here in Scarletz, the staff was welcoming with a smile, the room and deco feels really comfortable. Not to forget the sky swimming pool and view was stunning. Location wise also good, just a few mins away from twin towers. Will definitely come back if I come KL again!

2025-03-01 • via Nuitee
A
Aguza • solo traveller • th
1
Horrible, dirty and no help at all!
Cons:

initially booked a stay at Scarletz Suites with the expectation of receiving the high level of service and professionalism that your brand represents. However, my experience was marred by significant issues related to the conduct of the suite owner. Specifically:
• Unclear and misleading information regarding the booking and policies. The owner provided inconsistent and vague responses regarding key details, causing unnecessary confusion.
• Unprofessional communication. When concerns were raised, the owner’s replies were dismissive and lacked the professionalism expected from a host affiliated with a well-regarded property such as Scarletz Suites.
• Failure to provide proper guest support. Instead of addressing the concerns in a reasonable and professional manner, the owner’s responses were defensive and unhelpful, exacerbating the situation.

This experience has raised serious concerns about how individual suite owners conduct their business within Scarletz Suites. While I understand that units may be privately owned, the behavior of any owner directly affects the reputation of your establishment. If such practices continue unchecked, they could lead to negative guest experiences and impact the overall perception of Scarletz Suites.

2025-02-19 • via Nuitee
A
Amira • review category business travellers • my
5
Passable
2025-02-15 • via Nuitee
F
Fedaa • young couple • ae
4
Disappointing
2025-01-05 • via Nuitee
D
Dahlan • young couple • my
10
Exceptional
2024-12-01 • via Nuitee
G
Goh • family with young children • my
8
Very good
2024-11-07 • via Nuitee