Urban Inn Capsule Madrid

Hotels
7.7 (1707 reviews)
3 Travesía de las Beatas , Madrid , es

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Facilities

Non-smoking rooms
Air conditioning
Non-smoking throughout
Front desk (limited hours)
Free wired internet
Internet access

Review Highlights

Pros:
Location
Staff friendliness
Cons:
Extra charges
Capsule space

Categories

Cleanliness
7.44
Cleanliness received mixed feelings, as some guests noted the common areas were clean while others mentioned discomfort with the capsule setup.
Service
8.41
Many guests highlighted that the staff was friendly and helpful, though one specific staff member received criticism.
Location
8.45
The hostel's location was frequently praised for its proximity to metro stations and touristic spots.
Room Quality
7.4
Some guests felt the capsule accommodations were cramped and uncomfortable, particularly for those on the upper bunk.
Amenities
6.93
Guests indicated that some amenities were not included in the price, such as towels and internet quality was often criticized.
Value for Money
7.39
Given the extra charges for services and some dissatisfaction regarding the quality, this area received a slightly lowered score.
Food and Beverage
7.64
Food and beverage options were not specifically mentioned, so considered standard quality for this hotel tier.
Overall Experience
7.91
Overall experience was generally positive, with some reservations about specific aspects of the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 05:04

Property Description

Central Location & Nearby Attractions
Discover the heart of Madrid at Urban Inn Madrid, just steps away from Gran Via and iconic landmarks like Mercado San Miguel.

Modern Amenities
Enjoy the comfort of air-conditioned rooms with free WiFi, along with convenient features like a kettle in every room.

Multilingual Staff and Excellent Service
Feel at home with our English and Spanish-speaking reception team, ready to assist with any inquiries and recommendations.

For an unforgettable stay in Madrid, book your room at Urban Inn Madrid today!

Important information:

Please note that an additional charge of EUR 15 per capsule will apply for late check-in after midnight.

Towels and padlock are not included in the rate. Guests can rent them at the property for an additional charge of EUR 3 per unit or bring their own.

Lockers and luggage storage are included in the rate; each locker can hold two small suitcases. For security reasons, it is recommended to leave your luggage inside the locker. If the guest needs more space, they can rent additional storage at the property for an additional charge of EUR 5

The property's reception opening hours are:
-Monday to Sunday 09:00 to 21:00 hours.

24 hr Virtual reception (WhatsApp)

Please note that for all bookings made, the property requires a valid email.This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.7
Based on 1707 reviews
Cleanliness: 7.44
Service: 8.41
Location: 8.45
Room Quality: 7.4
Amenities: 6.93
Value for Money: 7.39
Food and Beverage: 7.64
Overall Experience: 7.91
J
Juan • couple • es
10
2026-03-29 • via Nuitee
M
Masoud • couple • es
8
Pros:

La limpia

2026-03-28 • via Nuitee
A
ambra • couple • mt
9
Pros:

Posizione, pulizia

2026-03-28 • via Nuitee
C
Constança • couple • pt
7
2026-03-28 • via Nuitee
R
Rojas • couple • ar
9
Recomendable
Pros:

La ubicación es muy buena, cerca de todo. Las cápsulas son cómodas y amplias. Es un poco complejo para el que duerme arriba, por la escalerita pero te acomodas. Las instalaciones muy bien, el comedor amplio.

Cons:

Los baños tienen oportunidad de mejora. En los dos días que estuvimos en el baño de mujeres solo funcionaban 3 duchas y dificultaba el espacio. También el sistema de uso de las duchas es poco práctico por el botón que tiene para que salga el agua.

2026-03-28 • via Nuitee
D
Diego Armando • couple • co
8
2026-03-28 • via Nuitee
A
Antonio Sánchez Méndez • solo_traveller • es
10
2026-03-28 • via Nuitee
C
Caputo • solo_traveller • es
10
2026-03-27 • via Nuitee
E
EvaRaRo • extended_group • es
1
FATAL
Pros:

Localización

Cons:

Nuestra estancia ha sido decepcionante y bastante incómoda. Las cápsulas estaban averiadas y todas compartían la misma contraseña, lo que hacía que cualquiera pudiera entrar en cualquier litera. Esto generaba bastante inseguridad. Además, las taquillas no incluyen candados gratuitos, lo que agrava aún más la situación. El sistema de acceso funciona mal y requiere varios intentos, incluso con intervención del personal. La falta de iluminación individual hace que se encienda la luz general constantemente, generando molestias. Tampoco hay ventilación en las cápsulas, lo que hace difícil dormir sin abrir la puerta. En conjunto, una experiencia que no recomendaríamos.

2026-03-27 • via Nuitee
R
Rubi • couple • co
10
Pros:

El lugar era muy limpio y cómodo

Cons:

Todo estuvo bien

2026-03-26 • via Nuitee
V
Victoria • couple • es
8
Buena relación calidad precio
Pros:

Las instalaciones y la ubicación están genial

Cons:

El check in es bastante tarde (15:30) teniendo en cuenta que se hacía cola y terminas entrando más tarde de las 16h.
Y lo único que me molestó un poco a la hora de dormir fue el ruido, que me despertó un par de veces durante la noche

2026-03-26 • via Nuitee
A
Antonio Fernandes • couple • pt
6
2026-03-26 • via Nuitee
M
MAYOR • couple • co
7
Pros:

La ubicación.

Cons:

La capsula le falta más comodidad como repizas dentro para colocar las cosas personales y la colchoneta es muy suave, el ambientador de la sala u recepción no nos gustó.

2026-03-25 • via Nuitee
T
Thalita • couple • br
7
2026-03-25 • via Nuitee
G
Garcia Perez • solo_traveller • es
7
2026-03-25 • via Nuitee
J
Juan Esteban • couple • co
8
Pros:

Está muy bien ubicado, y las camas son bastantes cómodas y privadas.

Cons:

Las duchas necesitan un poco más de limpieza.

2026-03-24 • via Nuitee
E
Elena • solo_traveller • es
8
Buena ubicación, precio y personal amable
Pros:

Ubicación cercana a Gran Vía, buen precio y clientes respetuosos.
Personal amable

Cons:

Falta más asiduidad de limpieza en la zona de las duchas

2026-03-24 • via Nuitee
L
Liliana • extended_group • pt
4
2026-03-24 • via Nuitee
I
Irene J • couple • it
8
Ottimo per un breve soggiorno
Pros:

Struttura pulita, in centro e con un bello ed spazio comune. Perfetta per chi deve soggiornare e dormire solo poche notti! Capsule comode e spaziose, perfette per due persone.

Cons:

Per lasciare i propri effetti personali ci sono dei cassetti sotto le capsule, molto scomodi essendo al centro dei corridoi e delle vie di passaggio. Inoltre, bisogna noleggiare un lucchetto che ha il costo di 3€.

2026-03-24 • via Nuitee
B
bruna • couple • br
1
Péssimo!!!
Pros:

Apenas da recepção!

Cons:

As cápsulas são horríveis!!!

2026-03-24 • via Nuitee