Urban Inn Capsule Madrid

Hotels
7.7 (1823 reviews)
3 Travesía de las Beatas , Madrid , es

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Facilities

Non-smoking rooms
Air conditioning
Non-smoking throughout
Front desk (limited hours)
Free wired internet
Internet access

Review Highlights

Pros:
Location
Staff friendliness
Cons:
Extra charges
Capsule space

Categories

Cleanliness
7.44
Cleanliness received mixed feelings, as some guests noted the common areas were clean while others mentioned discomfort with the capsule setup.
Service
8.41
Many guests highlighted that the staff was friendly and helpful, though one specific staff member received criticism.
Location
8.45
The hostel's location was frequently praised for its proximity to metro stations and touristic spots.
Room Quality
7.4
Some guests felt the capsule accommodations were cramped and uncomfortable, particularly for those on the upper bunk.
Amenities
6.93
Guests indicated that some amenities were not included in the price, such as towels and internet quality was often criticized.
Value for Money
7.39
Given the extra charges for services and some dissatisfaction regarding the quality, this area received a slightly lowered score.
Food and Beverage
7.64
Food and beverage options were not specifically mentioned, so considered standard quality for this hotel tier.
Overall Experience
7.91
Overall experience was generally positive, with some reservations about specific aspects of the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 05:04

Property Description

Central Location & Nearby Attractions
Discover the heart of Madrid at Urban Inn Madrid, just steps away from Gran Via and iconic landmarks like Mercado San Miguel.

Modern Amenities
Enjoy the comfort of air-conditioned rooms with free WiFi, along with convenient features like a kettle in every room.

Multilingual Staff and Excellent Service
Feel at home with our English and Spanish-speaking reception team, ready to assist with any inquiries and recommendations.

For an unforgettable stay in Madrid, book your room at Urban Inn Madrid today!

Important information:

Please note that an additional charge of EUR 15 per capsule will apply for late check-in after midnight.

Towels and padlock are not included in the rate. Guests can rent them at the property for an additional charge of EUR 3 per unit or bring their own.

Lockers and luggage storage are included in the rate; each locker can hold two small suitcases. For security reasons, it is recommended to leave your luggage inside the locker. If the guest needs more space, they can rent additional storage at the property for an additional charge of EUR 5

The property's reception opening hours are:
-Monday to Sunday 09:00 to 21:00 hours.

24 hr Virtual reception (WhatsApp)

Please note that for all bookings made, the property requires a valid email.This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.7
Based on 1823 reviews
Cleanliness: 7.44
Service: 8.41
Location: 8.45
Room Quality: 7.4
Amenities: 6.93
Value for Money: 7.39
Food and Beverage: 7.64
Overall Experience: 7.91
T
Tanjim • solo_traveller • bd
10
2026-05-17 • via Nuitee
M
Monica • solo_traveller • it
10
Pros:

Ottima posizione in centro a Madrid

2026-05-16 • via Nuitee
B
Bryant • couple • us
3
You are sacrificing all comfort to save money, if you understand that then you won’t be disappointed
Pros:

the price is the only redeeming quality

Cons:

All facilities felt gross, over crowded, uncomfortable. THE LOCKS ON THE DOORS DONT WORK AND MAKE A LOUD NOISE ALL THE TIME

2026-05-16 • via Nuitee
B
Bandeira • solo_traveller • pt
10
Pros:

I like the confort and safety

2026-05-16 • via Nuitee
M
Michel • solo_traveller • ca
8
C’est une expérience
Pros:

Central et moderne

Cons:

Micro onde & grilles pain défectueux

2026-05-16 • via Nuitee
R
Ramiro • couple • es
7
Pros:

Ubicación

Cons:

Muchísimo calor dentro de la cápsula. El ventilador que hay no hace su función. El largo de la cama es muy ajustado para personas altas.me tuve que bañar durante mi estancia con agua fría.

2026-05-16 • via Nuitee
D
Doyoung • solo_traveller • kr
8
Pros:

위치가 관광지 근처에 있어서 관광하기가 좋았습니다.

Cons:

팬타나 양발 세탁시 물빠짐할 공간이 있었으면 좋겠습니다.
콜롬비아 폴리스 자켓을 서랍에넣고 열쇠채우지않고 여행하고 오니 없어졌어요. 주의필요 합니다..

2026-05-16 • via Nuitee
S
Sapino • solo_traveller • ar
10
2026-05-16 • via Nuitee
L
luciano • couple • ar
10
2026-05-16 • via Nuitee
M
María Fernanda • couple • pt
6
Bien pero podían mejorar mucho
Pros:

Muy bien ubicado

Cons:

Ropa de cama sucia y el personal no todos son muy simpáticos

2026-05-16 • via Nuitee
L
Laura Manuela • couple • co
9
Estuvo bien, buena ubicación y precio.
Pros:

La ubicación

Cons:

No funcionaban los hornos

2026-05-15 • via Nuitee
A
Amparo • solo_traveller • es
8
2026-05-15 • via Nuitee
F
Felipe • couple • cl
6
Funcional
Pros:

Me gustó el alojamiento, creo que para el formato y relación precio calidad está perfecto. Quizás las cápsulas no son tan cómodas pero se entiende. La atención del personal estuvo increible

Cons:

Las cápsulas resultaban un poco incómodas para descansar y dormir bien resultaba muy difícil

2026-05-15 • via Nuitee
F
Frank • couple • de
7
2026-05-15 • via Nuitee
B
Bruno • couple • de
1
Pros:

Nada!!!

Cons:

Hice una reserva con 2 meses de anticipación, pedí una cancelación porque mis padres iban a tener dificultades con las cápsulas, y me lo negaron.
Menudos infelices!
Aquí tienen mi 1!

2026-05-15 • via Nuitee
D
Daniele • couple • it
7
giusto per una toccata e fuga
Pros:

la posizione buona

Cons:

capsula faceva caldo e con la ventola non si poteva dormire troppo rumorosa, una sola presa elettrica, fanno pagare extra asciuga mano e lucchetto che dopo restituisci

2026-05-14 • via Nuitee
J
Jessie • solo_traveller • gb
7
2026-05-14 • via Nuitee
P
Pangelliere • solo_traveller • it
8
Pre partenza per il cammino di Santiago e
Pros:

Semplicemente confortevole

Cons:

Il lucchetto a pagamento

2026-05-14 • via Nuitee
M
Maria • solo_traveller • au
7
Great location and would definitely stay again
Pros:

Everything was brand new and clean! Very safe and luggage was secure

Cons:

The showers flooded and there’s nowhere for your clothes to hang on in the shower

2026-05-14 • via Nuitee
A
Antonietta • couple • it
9
2026-05-14 • via Nuitee