Urban Inn Capsule Madrid

Hotels
7.7 (1823 reviews)
3 Travesía de las Beatas , Madrid , es

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Facilities

Non-smoking rooms
Air conditioning
Non-smoking throughout
Front desk (limited hours)
Free wired internet
Internet access

Review Highlights

Pros:
Location
Staff friendliness
Cons:
Extra charges
Capsule space

Categories

Cleanliness
7.44
Cleanliness received mixed feelings, as some guests noted the common areas were clean while others mentioned discomfort with the capsule setup.
Service
8.41
Many guests highlighted that the staff was friendly and helpful, though one specific staff member received criticism.
Location
8.45
The hostel's location was frequently praised for its proximity to metro stations and touristic spots.
Room Quality
7.4
Some guests felt the capsule accommodations were cramped and uncomfortable, particularly for those on the upper bunk.
Amenities
6.93
Guests indicated that some amenities were not included in the price, such as towels and internet quality was often criticized.
Value for Money
7.39
Given the extra charges for services and some dissatisfaction regarding the quality, this area received a slightly lowered score.
Food and Beverage
7.64
Food and beverage options were not specifically mentioned, so considered standard quality for this hotel tier.
Overall Experience
7.91
Overall experience was generally positive, with some reservations about specific aspects of the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 05:04

Property Description

Central Location & Nearby Attractions
Discover the heart of Madrid at Urban Inn Madrid, just steps away from Gran Via and iconic landmarks like Mercado San Miguel.

Modern Amenities
Enjoy the comfort of air-conditioned rooms with free WiFi, along with convenient features like a kettle in every room.

Multilingual Staff and Excellent Service
Feel at home with our English and Spanish-speaking reception team, ready to assist with any inquiries and recommendations.

For an unforgettable stay in Madrid, book your room at Urban Inn Madrid today!

Important information:

Please note that an additional charge of EUR 15 per capsule will apply for late check-in after midnight.

Towels and padlock are not included in the rate. Guests can rent them at the property for an additional charge of EUR 3 per unit or bring their own.

Lockers and luggage storage are included in the rate; each locker can hold two small suitcases. For security reasons, it is recommended to leave your luggage inside the locker. If the guest needs more space, they can rent additional storage at the property for an additional charge of EUR 5

The property's reception opening hours are:
-Monday to Sunday 09:00 to 21:00 hours.

24 hr Virtual reception (WhatsApp)

Please note that for all bookings made, the property requires a valid email.This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.7
Based on 1823 reviews
Cleanliness: 7.44
Service: 8.41
Location: 8.45
Room Quality: 7.4
Amenities: 6.93
Value for Money: 7.39
Food and Beverage: 7.64
Overall Experience: 7.91
F
Florencia Aldana • couple • fr
1
2026-04-25 • via Nuitee
P
Paula • couple • uy
4
Buena ubicación pero el alojamiento debería mejorar.
Pros:

La ubicación es muy buena.

Cons:

En las habitación había mucho olor y nada de ventilación. Los baños no estaban del todo limpios. El área común es muy incomoda. Es un lugar que no te invita a estar. Nos fuimos dos noches antes de lo previsto a otro alojamiento.

2026-04-25 • via Nuitee
M
MARCIN • solo_traveller • pl
10
Pros:

Lokalizacja, czystość

2026-04-25 • via Nuitee
C
Catherine • family_with_children • nz
7
Ideal for the budget traveller who is relaxed about sleep
Pros:

As an older traveller a capsule hotel would not have been my first choice, but prices were exorbitant on the night we were staying in Madrid with little choice left. The facilities were modern, clean and the staff helpful and friendly. Location very central on a pedestrian-only thoroughfare.

Cons:

Not unexpectedly, no one took any notice of the request to keep quiet in the sleeping area - even in the middle of the night - so the noise was pretty relentless. Not a place for someone who needs relative quiet to sleep. Agree with another reviewer's comment about space for drying towels - especially in the case of a double capsule. Also, for the price, lockable storage should be included without forcing people to buy a padlock.

2026-04-25 • via Nuitee
C
Catalina • solo_traveller • co
9
2026-04-25 • via Nuitee
E
Erika • couple • it
3
Pros:

Letto comodo e buona posizione

Cons:

Le scarpe posizionate appena fuori dalle cuccette lasciano un odore nauseante, Consiglierei di mettere almeno degli armadietti chiusi.
Troppa gente irrispettosa di notte che parla ad alta voce e fa casino

2026-04-25 • via Nuitee
L
Leonie • solo_traveller • at
9
Für einen kurzen Aufenthalt sehr gut, wenn man allein unterwegs ist.
Pros:

Dass man die Kapseln zusperren konnte und es eine Lüftung zum ein und ausschalten gab. Ebenfalls fand ich es sehr modern und das Personal sehr freundlich.

Cons:

Dass es etwas laut war, da manche Leute nicht darauf achteten leise zu sein.

2026-04-25 • via Nuitee
A
Alvarado • solo_traveller • ec
10
2026-04-25 • via Nuitee
S
Sandra • solo_traveller • pl
6
Centralna lokalizacja, ale dość drogo
Pros:

- centralna lokalizacja, bardzo blisko spacerkiem do głównych zabytków miasta
- ładne wnętrze hostelu, nowoczesny wystrój, czysto

Cons:

- dopłata do podstawowych rzeczy, które moim zdaniem powinny być w cenie noclegu (dodatkowa opłata za kluczyk do szafki na rzeczy, dodatkowa opłata za ręczniki, dodatkowa opłata za przechowanie bagażu po wymeldowaniu). Dwuosobowa kapsula była dość droga, dlatego spodziewałabym sie, ze przynajmniej dwa pierwsze elementy będą w cenie

2026-04-24 • via Nuitee
C
Crest • solo_traveller • fi
10
2026-04-24 • via Nuitee
Y
Yannig • couple • be
4
Ok. Pratique mais peu confortable.
Cons:

La douche qui ne possède pas de pommeau.
Les autres voyageurs ne respectaient pas les règles de bienséance. Beaucoup de bruit la nuit, ne respectaient pas les espaces de rangements.

2026-04-24 • via Nuitee
G
Gustavo • couple • us
9
2026-04-24 • via Nuitee
K
Kubanychbekova • couple • lt
10
2026-04-23 • via Nuitee
A
Angelika • couple • pl
8
2026-04-23 • via Nuitee
R
Rivera • solo_traveller • es
9
2026-04-23 • via Nuitee
V
Vinícius • extended_group • pt
10
I really liked!
Pros:

Organised, clean, comfy

Cons:

You can hear everything going on out of your capsule

2026-04-23 • via Nuitee
K
Karina • couple • pl
10
2026-04-23 • via Nuitee
R
rebecca • solo_traveller • gb
8
Pros:

Location. Comfortable beds, communal area,good WiFi,good vending machine

Cons:

Only microwave as cooking facility

2026-04-23 • via Nuitee
I
Inga Stankeviciene • extended_group • lt
9
2026-04-22 • via Nuitee
M
Monica • solo_traveller • es
8
2026-04-22 • via Nuitee