Capsule Inn Madrid

Hotels
7.7 (2480 reviews)
3 Travesía de las Beatas , Madrid , es

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Luggage storage
Express check-in/check-out
Non-smoking throughout
Private check-in/check-out
Concierge service
See all facilities

Review Highlights

Pros:
Location
Staff friendliness
Cons:
Extra charges
Capsule space

Categories

Cleanliness
7.44
Cleanliness received mixed feelings, as some guests noted the common areas were clean while others mentioned discomfort with the capsule setup.
Service
8.41
Many guests highlighted that the staff was friendly and helpful, though one specific staff member received criticism.
Location
8.45
The hostel's location was frequently praised for its proximity to metro stations and touristic spots.
Room Quality
7.4
Some guests felt the capsule accommodations were cramped and uncomfortable, particularly for those on the upper bunk.
Amenities
6.93
Guests indicated that some amenities were not included in the price, such as towels and internet quality was often criticized.
Value for Money
7.39
Given the extra charges for services and some dissatisfaction regarding the quality, this area received a slightly lowered score.
Food and Beverage
7.64
Food and beverage options were not specifically mentioned, so considered standard quality for this hotel tier.
Overall Experience
7.91
Overall experience was generally positive, with some reservations about specific aspects of the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 05:04

Property Description

Central Location & Nearby Attractions
Discover the heart of Madrid at Urban Inn Madrid, just steps away from Gran Via and iconic landmarks like Mercado San Miguel.

Modern Amenities
Enjoy the comfort of air-conditioned rooms with free WiFi, along with convenient features like a kettle in every room.

Multilingual Staff and Excellent Service
Feel at home with our English and Spanish-speaking reception team, ready to assist with any inquiries and recommendations.

For an unforgettable stay in Madrid, book your room at Urban Inn Madrid today!

Important information:

Please note that we are a capsule Hotel therefore, given our facilities, it is not possible to accommodate guest with disabilities.

Please note that an additional charge of EUR 15 per capsule will apply for late check-in after midnight.

Towels and padlock are not included in the rate. Guests can rent them at the property for an additional charge of EUR 3 per unit or bring their own.

Lockers and luggage storage are included in the rate; each locker can hold two small suitcases. For security reasons, it is recommended to leave your luggage inside the locker. If the guest needs more space, they can rent additional storage at the property for an additional charge of EUR 5

The property's reception opening hours are:
-Monday to Sunday 09:00 to 21:00 hours.

24 hr Virtual reception (WhatsApp)

Please note that for all bookings made, the property requires a valid email.

We offer extra services at reception (both virtual and in person) such as towels, padlocks, and shower slippers for €3.
It is mandatory to complete the online check-in form before arrival. Without the completed form, the property will not be able to provide access to the hostel.

The check-in link will be sent via WhatsApp and will also be available through the platform where the reservation was made.This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.7
Based on 2480 reviews
Cleanliness: 7.44
Service: 8.41
Location: 8.45
Room Quality: 7.4
Amenities: 6.93
Value for Money: 7.39
Food and Beverage: 7.64
Overall Experience: 7.91
X
Xavier solo_traveller ar
9
Recomendable. Personal resolutivo.
Pros:

Amabilidad del personal. Muy buena ubicación. Práctico. Personal resolutivo. Silencioso.

Cons:

El dispositivo electronico (llave electrónica) por momentos no funcionaba o no trababa bien. A veces en la cápsula hacía bastante calor aún con el ventiladorcito.

2026-08-08 via Nuitee
A
Alberto jose couple es
10
2026-08-08 via Nuitee
C
Casimiro solo_traveller pt
9
2026-08-08 via Nuitee
G
Gabriela couple es
10
2026-08-08 via Nuitee
S
sanchez solo_traveller es
6
2026-08-08 via Nuitee
L
Laur solo_traveller br
10
Pros:

Limpeza, atendimento, climatização, espaço e segurança.

Cons:

Gostei de tudo!!

2026-08-08 via Nuitee
A
Alba family_with_children es
8
2026-08-07 via Nuitee
M
Margret solo_traveller fr
9
2026-08-07 via Nuitee
M
Maria couple pt
10
2026-08-07 via Nuitee
U
Urdaniz solo_traveller es
10
2026-08-07 via Nuitee
L
Lidia couple gb
5
ha sido buena pero se podría mejorar
Pros:

que las habitaciones estaban bien aclimatadas y bastante limpio el lugar

Cons:

Que cobrarán con las toallas, que en la recepción a x hora sea tan difícil de hacer el check-in y no haya clima una vez se fuera la recepcionista

2026-08-06 via Nuitee
D
Dolma Elena couple es
10
2026-08-06 via Nuitee
M
María Valme solo_traveller es
8
Pros:

Muy limpio y tranquilo, muy buena ubicación

Cons:

Muy poco sitio para las maletas, en el cajón solo nos cabía la maleta mediana

2026-08-06 via Nuitee
P
Paula couple pt
9
Pros:

Ótima qualidade preço, perto de tudo a pé
Experiência muito boa a repetir

2026-08-06 via Nuitee
Z
Zoé solo_traveller fr
2
Cons:

This is not a true capsule hotel. Simply adding doors to the beds in a regular dormitory does not create the capsule hotel experience. We have stayed in genuine capsule hotels in Japan and Rotterdam, and this is nothing like them.

Unfortunately, the stay was also very disappointing. The dorm was extremely noisy, with guests talking loudly until around 3 a.m., making it difficult to sleep. On top of that, there was a strong unpleasant smell throughout the dorm.

2026-08-06 via Nuitee
M
Mara couple py
10
Cómodo, accesible y económico
Pros:

Ubicación excelente y buen precio

2026-08-06 via Nuitee
M
Maria Jose couple co
5
We left after the first night
Pros:

The location was okay but not worth it at all

Cons:

We were supposed to stay for two nights, but we couldn’t handle it and ended up leaving after the first night.

The first thing that surprised us was that we had to pay to store our luggage before check-in. I’ve stayed in plenty of hostels and hotels and this was the first time I’ve experienced that, they also just kept our stuff in the storage room. Not a locker or anything which might have justified the price.

The capsules are all in one huge room with I would say 50 people so there’s always someone coming in or out. It makes it very difficult to get a good night’s sleep.

The capsule itself felt very claustrophobic you will feel like you’re in a coffin. It gets hot inside and while there’s a small fan, it doesn’t really help it just makes a lot of noise. The capsule door is also very heavy and difficult to lock and unlock so you often see people having to call the people at the reception to help them (they are very welcoming and willing to help tho)
The storage under the capsule for your luggage is very small for 2 people. We had 1 carry on and 2 backpacks and we were struggling with the space.

The bathrooms were probably our biggest issue. They didn’t feel very clean and were always crowded. The showers are poorly designed, there are no hooks or shelves for your clothes or towel, they’re dark and there’s nowhere to dry yourself before stepping out, so you end up getting dressed outside the shower with no privacy at all. There was another toilet available it didn’t even have a lock.

I’ve stayed in many hostels, including other capsule hostels, and this one really needs to pay more attention to the basics. Good hostels usually think about the small details that make sharing a space with strangers more comfortable (basic things like showe hooks) and unfortunately those details were missing here.

The location is good, but unfortunately it wasn’t enough to make up for the experience.

2026-08-06 via Nuitee
J
Jhonatan solo_traveller de
8
muy buena experiencia
Pros:

super buena experiencia.

2026-08-06 via Nuitee
A
Angelo Adriano solo_traveller br
10
Recomendo!!!
Pros:

Muito bem localizado. Ambiente limpo e agradável. Funcionários atenciosos.

2026-08-05 via Nuitee
A
Alejandra solo_traveller es
10
2026-08-05 via Nuitee